MGT 629 Test 2

An individual who scores ______ on the agreeableness dimension of the Five Factor Model would be better suited for a job as a judge or quality assurance representative than an individual who scores ____ on the same dimension.

Low, High

Which method of research was central to the early research on leader behavior at Ohio State University? Interviews. Focus groups Questionnaires. On-site visits

Questionnaires.

Making judgments about the adequacy of behavior with respect to certain criteria refers to performance. effectiveness. motivation. satisfaction.

effectiveness.

The _______ dimension of the OCEAN model of personality involves behaviors that are more likely to be exhibited in group settings and are generally concerned with getting ahead in life.

extraversion

True or false: The OCEAN model is of limited use across cultures.

false

'Overall, I am satisfied with my job' is concerned with ______ satisfaction. facet life global comprehensive

global

The finding that in general, people with longer tenure or in higher positions tend to have higher global and facet satisfaction ratings than those newer to or lower in the organization refers to the ______ effect. hierarchy ambiguity boomerang denomination

hierarchy

According to the Leadership Grid, the most effective leaders have a _____ concern for people and a ____ concern for production.

high, high

A leader who scores ______ on the conscientiousness dimension of the Five Factor Model is likely to be a more effective leader than an individual who scores ______ on the conscientiousness dimension.

high, low

Factors that lead to dissatisfaction at work in Herzberg's two-factor theory are called ________ factors.

hygiene

How much a leader emphasizes meeting work goals and accomplishing tasks is referred to as _______ _______

imitating structure

The degree to which people are given information about different reward procedures and are treated with dignity and respect is _______ justice. bureaucratic distributive interactional procedural

interactional

Early research on leader behavior at Ohio State University was completed using a questionnaire called the ______ ______ Description Questionnaire.

leader behavior

According to the University of Michigan studies, behaviors where the leader shows concern for subordinates refers to leader support. work facilitation. goal emphasis. interaction facilitation.

leader support.

Concern for people and concern for production are the two dimensions of the ______ _______

leadership grid

'In general, I am satisfied with my life and where it is going' is concerned with ______ satisfaction. life universal facet global

life

Anything that provides direction, intensity, and persistence to behavior refers to _______

motivation

The dimension of the OCEAN model of personality that is concerned with how people react to stress, change, failure, or personal criticism is _______.

neuroticism

The dimension of the OCEAN model of personality associated with curiosity, innovative thinking, and assimilating new information is _____. openness to innovation extraversion agreeableness openness to experience

openness to experience

A leader who enjoys the challenge of living and leading in foreign countries probably scores high on the ______ dimension of the Five Factor Model. neuroticism openness to new experiences conscientiousness innovative thinking

openness to new experiences

Behaviors directed toward the organization's mission or goals or the products and services resulting from those behaviors concerns _______

performance

One meaning of personality refers to the impression a person makes on others. This view of personality emphasizes a person's _____. public reputation physical attribution academic profile personal reputation

public reputation

All of the following are classified as hygiene factors in Herzberg's two-factor theory except ___. supervision job security responsibility pay

responsibility

One of the key causes of job dissatisfaction is role ____ ____ which occurs whenever leaders or followers do not have clarity about what they need to do and how they should do it

role ambiguity

A key cause of job dissatisfaction is ______ ______, which occurs when leaders and followers are required to accomplish incompatible goals.

role conflict

In comparison to knowledge or experience, ________ is/are more easy to change. skills/competencies personality traits and types values, interests, motives/goals intelligence

skills/competencies

A situation that is governed by clearly specified rules, demands, or organizational policies in which traits have minimal impact on behavior is called a _______ situation.

strong

Recurring regularities or trends in a person's behavior refers to the person's _____. curiosity openness to experiences conscientiousness traits

traits

The unfamiliar, ambiguous situations in which traits are especially important in determining how people behave are called ______ situations

weak

'My supervisor handles conflict well' is concerned with which type of satisfaction? Comprehensive satisfaction Global satisfaction Facet satisfaction Life satisfaction

Facet satisfaction

True or false: If an employee satisfaction survey reveals that employees are unhappy, it is usually best for leaders to conceal the results from followers.

False

True or false: In the context of the relationship between satisfaction and performance, satisfied, or happy, workers in an organization are always the most productive ones.

False

True or false: Personality traits are more closely related to leadership effectiveness in strong situations.

False

Leaders should not take job satisfaction among followers lightly because the direct costs of replacing a first-line supervisor or an executive ranges ranges from $5,000-$400,000 $7,500-$10,000 $100,000 + $1,500-$2,500

$5,000-$400,000

Which of the following is not included in a definition of personality? The impression a person makes on others A discussion of the person's history An evaluation of the person in the eyes of others A description of the person

A discussion of the person's history

How often do organizations using job satisfaction surveys typically administer them? About once every one or two years About twice a year Once a month or once a quarter About once a year

About once every one or two years

'I enjoy putting together detailed plans' is a behavior associated with which of the factors in the OCEAN model of personality? Neuroticism Conscientiousness Agreeableness Openness to experience

Conscientiousness

According to the OCEAN model, which personality trait is more important to manufacturing jobs? Conscientiousness Agreeableness Neuroticism Extraversion

Conscientiousness

Which of the following does not describe a leader who is high on the conscientiousness dimension of the OCEAN model of personality? Organized Earnest Creative Planful

Creative

Which of the following is not likely to result in dysfunctional turnover? Declining revenues Declining profitability Declining costs Declining market share

Declining costs

Identify the risks associated with longer workweeks. (Check all that apply.) Low productivity Lack of control over employees Distressed family and social relationships Job dissatisfaction

Distressed family and social relationships Job dissatisfaction

Which type of justice concerns followers' perceptions of whether the level of reward or punishment is commensurate with an individual's performance or infraction? Bureaucratic justice Procedural justice Distributive justice Interactional justice

Distributive justice

Which of the following building blocks of leader behavior is/are easiest to change? Values, interests, motives and goals Personality traits Experience Intelligence

Experience

An individual scoring high on which of the following would be described as outgoing, competitive, and outspoken? Extraversion. Conscientiousness. Neuroticism. Agreeableness.

Extraversion

______ satisfaction assesses the degree to which employees are satisfied with different aspects of work, such as pay, benefits, and so on. Facet Global Comprehensive Life

Facet

Which type of leadership style suggests that exertion of minimal effort to get required work done is appropriate to sustain organization management? Team Management Country Club Management Authority-Compliance Management Impoverished Management

Impoverished Management

Which behavior refers to the actions of leaders to smooth over and minimize conflicts among followers? Leader support. Work facilitation. Goal emphasis. Interaction facilitation.

Interaction facilitation.

Which of the following is true of effectiveness? It concerns behaviors directed toward an organization's products and services resulting from those behaviors. It concerns behaviors directed toward an organization's mission or goals resulting from those behaviors. It involves making judgments about the adequacy of behavior with respect to certain criteria such as work group or organizational goals. It refers to anything that provides direction, intensity, and persistence to behav

It involves making judgments about the adequacy of behavior with respect to certain criteria such as work group or organizational goals.

Which of the following statements is true of job satisfaction? It is how hard one works. It is how much one likes a specific kind of job. It deals with one's feelings rather than attitudes. It is how well one works.

It is how much one likes a specific kind of job.

Identify the risks associated with longer workweeks. (Check all that apply.) Job dissatisfaction Low productivity Lack of control over employees Distressed family and social relationships

Job dissatisfaction Distressed family and social relationships

Which of the following building blocks is relatively easy to change? Intelligence Values Personality traits Knowledge

Knowledge

_______ satisfaction is concerned with an individual's attitudes about life in general. Global Facet Life Universal

Life

According to Daniel Pink, which of the following are the fundamental needs that drive employees who create new products or services or perform complex, nonroutine work? (Check all that apply.) Transparency Hierarchy Mastery Autonomy

Mastery Autonomy

The internal states of tension or arousal, or uncomfortable states of deficiency people are motivated to change refer to which? Needs Behaviors Feelings Goals

Needs

Another name for the _______ Five Factor Model is the model of personality.

OCEAN

According to Ralph Stogdill, which of the following are conclusions of research studies that looked at whether certain personality traits, physical attributes, intelligence, or personal values differentiated leaders from followers? (Check all that apply.) People who were grumpy or impulsive were often less successful at influencing a group to accomplish its goals than people who were smart or conscientious. People who were smart or hardworking were often less successful at influencing a group to accomplish its goals than people who were less smart or impulsive. People who were smart or willing to take charge were often more successful at building teams than people who were less smart or not fond of giving orders. People who were impulsive or not fond of giving orders were often more successful at building teams than people who were conscientious or willing to take charge.

People who were grumpy or impulsive were often less successful at influencing a group to accomplish its goals than people who were smart or conscientious. People who were smart or willing to take charge were often more successful at building teams than people who were less smart or not fond of giving orders.

Which of the following is not part of motivation? Direction Intensity Persistence Performance

Performance

As the pace of change in the business world continues to increase we should expect which of the following? Strong situations to increase. Organizational success to decrease especially in organizations with strong situations The impact of personality traits to diminish as leaders deal with ambiguous situations Personality traits to play an increasingly important role in leader behavior

Personality traits to play an increasingly important role in leader behavior

The process by which rewards or punishments are administered refers to which type of justice? Bureaucratic justice Interactional justice Procedural justice Distributive justice

Procedural justice

Reasons why an individual might choose to stay with an organization include all of the following except Promises of long-term employment Supportive management Repetitive work Fair pay.

Repetitive work

Which best describes why an individual might leave an organization? Promises of long-term employment Repetitive work Fair pay Supportive management

Repetitive work

In the context of an organization, identify a true statement about job satisfaction. Satisfied workers are always the best performers. Satisfaction is proved to have stronger relationships with team or unit effectiveness than employee engagement. Satisfaction has a direct effect on performance. Satisfaction and engagement increase when people accomplish a task, partic

Satisfaction and engagement increase when people accomplish a task, particularly when the task requires a lot of effort.

On average, which employee is likely to work the most hours per year? The American employee The Japanese employee The British employee The French em

The American employee

Which is not true of a leader who scores high on the openness to experience dimension of the Five Factor Model? The leader likes to learn about new cultures. The leader looks for new experiences through travel and going to new restaurants. The leader is a big picture thinker. The leader is typically narrow-minded and unwilling to consider alternative opinions.

The leader is typically narrow-minded and unwilling to consider alternative opinions.

Which of the following is not likely of a leader scoring high on the personality trait of conscientiousness? The person would be likely to come to work on time. The person would probably be thorough when completing work assignments. The person would rarely leave work early. The person would make impulsive decisions.

The person would make impulsive decisions.

Which of the following are typical features of disengaged followers in an organization? (Check all that apply.) They tend to put in the hours necessary to complete assigned tasks. They tend to be more committed to the success of their team than fully engaged workers. They tend not to care about organizational success. They tend to be more interested in collecting paychecks than c

They tend not to care about organizational success. They tend to be more interested in collecting paychecks than completing work.

Identify the typical features of fully engaged followers in an organization. (Check all that apply.) They tend to put in the hours necessary to complete assigned tasks. They tend to put forth less work directed effort compared with others. They tend to be more committed to team and organizational success than others. They tend to be more interested in collecting paychecks than completing

They tend to put in the hours necessary to complete assigned tasks. They tend to be more committed to team and organizational success than others.

True or false: At work or school we can choose to perform a wide variety of behaviors, but performance would include only those behaviors related to the production of goods or services or obtaining good grades.

True

True or false: Leaders who know about different motivational theories are more likely to choose the right theory for a particular follower and situation, and often have higher-performing and more satisfied and engaged employees as a result.

True

True or false: Leadership behaviors are a function of intelligence, personality traits, emotional intelligence, values, attitudes, interests, knowledge, and experience

True

True or false: The results of various employee engagement surveys indicate leaders have a lot of work to do, as two-thirds of all U.S. workers are either not fully engaged or actively disengaged at work.

True

Which is not a good way to find out about an individual's public reputation? Reviewing the individual's Facebook profile Talking with mutual friends Searching the person's LinkedIn profile Using the MBTI test

Using the MBTI test

In the context of followers' performance problems, leaders seem to have the most difficulty in recognizing and rectifying problems related to _____. a lack of motivation skill deficits unclear expectations a resource shortage

a lack of motivation

Organizations use ______ to compare survey results. a reference group multi-scan pie chart job satisfaction questionnaire group division

a reference group

Research at the University of Michigan assumes that job-centered and employee-centered behaviors are in the middle of a single continuum of leadership behavior. at the same end of a single continuum of leadership behavior. at opposite ends of a double continuum of leadership behavior. at opposite ends of a single continuum of leadership behavior.

at opposite ends of a single continuum of leadership behavior.

A leader who is low on the conscientiousness dimension is likely to be hardworking, organized, and reliable. have little difficulty keeping promises. be less concerned with following through with commitments. rarely get into trouble.

be less concerned with following through with commitments.

According to the Ohio State studies ________, refers to how friendly and supportive a leader is to subordinates.

consideration

In contrast to researchers at the University of Michigan, researchers at Ohio State believed that _____. consideration and initiating structure were independent continua leaders could theoretically manifest either strong employee- or job-centered behaviors job-centered and employee-centered behaviors are at opposite ends of a single continuum of leadership behavior leaders could not be high in both initiating structure and consideratio

consideration and initiating structure were independent continua

Leaders that successfully motivate followers do all of the following except increase customer loyalty. decrease customer satisfaction. improve employee morale. improve group performance.

decrease customer satisfaction.

When the 'best and brightest' in an organization become dissatisfied and leave ____ turnover occurs. functional non-functional organized dysfunctional

dysfunctional