Chapter 10 Quiz

Servant leaders place the good of followers over their own self-interests and emphasize follower __________. a. Development b. Uniformity c. Achievement d. Assimilation

a. Development

Part of Kayla's job description outlines a responsibility to predict what is coming based on what is occurring in the present and what has happened in the past. She will be held accountable for any failures to anticipate what reasonably could be foreseen and to act on that understanding. Kayla's employer expects her to demonstrate which characteristics of a servant leader? a. Foresight b. Healing c. Listening d. Persuasion

a. Foresight

All of the following are outcomes of servant leadership EXCEPT ____________. a. Societal impact b. Reformed national values c. Follower performance and growth d. Organizational performance

b. Reformed national values

David has an innate ability to put himself in someone else's shoes. He truly understands what followers are thinking and feeling. Which characteristic of a servant leader does David demonstrate in his actions? a. Stewardship b. Conceptualization c. Empathy d. Awareness

c. Empathy

Three antecedent, or existing, conditions have an impact on servant leadership, including all of the following EXCEPT __________. a. Leader attributes b. Context and culture c. Follower receptivity d. Leader ambitions

d. Leader ambitions

Servant leadership fosters the development of community. True/False

True

Who coined the term servant leadership? a. Burns b. Katz c. Blanchard d. Greenleaf

d. Greenleaf

John frequently acknowledges the viewpoint of followers and validates these perspectives. Which characteristic of a servant leader does he demonstrate? a. Foresight b. Listening c. Healing d. Persuasion

b. Listening

Kiana excels in her ability to step aside and view herself and her own perspectives in the greater context of the situation. Which characteristic of a servant leader does Kiana demonstrate? a. Empathy b. Conceptualization c. Stewardship d. Awareness

d. Awareness

Joseph was selected from a pool of candidates as the next CEO of the company, largely because of his reputation as a "big picture" person and his ability to be a visionary for an organization, providing a clear sense of its goals and direction. Which characteristic of a servant leader does Joseph demonstrate? a. Stewardship b. Empathy c. Awareness d. Conceptualization

d. Conceptualization

In becoming a servant leader, a leader uses more institutional power and control while shifting authority away from those who are being led. True/False

False

Practicing servant leadership comes more naturally for some than others. Not everyone can learn to be a servant leader. True/False

False

Servant leaders put followers first, empowers them, and help them develop their full personal capacities. True/False

True

Servant leadership is a paradox--an approach to leadership that runs counter to common sense. True/False

True

Servant leadership is unique in the way it makes altruism the central component of the leadership process. True/False

True

Greenleaf's conceptualization of servant leadership places a premium on treating each follower as a unique person with intrinsic value that goes beyond his or her tangible contributions to the organization. Which of these characteristics of a servant leader encompasses this treatment? a. Commitment to the growth of people b. Stewardship c. Building community d. Foresight

a. Commitment to the growth of people

Rebecca is studying social work because she feels a social responsibility to be concerned about the "have-nots" and those less privileged. Where inequalities and social injustices exist, she wants to make an effort to remove them. Rebecca seems like a natural __________ leader. a. Servant b. Authoritative c. Human resources d. Participative

a. Servant

In the past 10 years, multiple publications have helped to clarify servant leadership and ____________ its basic assumptions. a. Substantiate b. Refute c. Revise d. Assess

a. Sunstantiate

Decidedly against ___________ leadership, Greenleaf advocated using communication to build consensus in groups. a. Situational b. Coercive c. Authentic d. Authoritive

b. Coercive

This servant leader behavior refers to holding to strong ethical standards, including being open, honest, and fair with followers. a. Emotional healing b. Conceptualizing c. Behaving ethically d. Putting followers first

c. Behaving ethically

This servant leader behavior refers to the servant leader's thorough understanding of the organization--its purposes, complexities, and mission. a. Behaving ethically b. Putting followers first c. Conceptualizing d. Emotional healing

c. Conceptualizing

People differ in areas such as moral development, emotional intelligence, and self-determinedness, and these traits interact with their ability to engage in servant leadership. These differences are included in which of the following antecedent conditions of servant leadership? a. Follower receptivity b. Leader ambitions c. Leader attributes d. Context and culture

c. Leader attributes

Servant leadership is an approach focusing on leadership from the point of view of the __________ and his or her __________. a. Followers; skills b. Followers; behavior c. Leaders; behaviors d. Leaders; skills

c. Leaders; behaviors

Which of these is the defining characteristic of servant leadership? a. Conceptualizing b. Behaving ethically c. Putting followers first d. Emotional healing

c. Putting followers first

Carol has accepted the responsibility to carefully manage the people and organization she has been given to lead. She holds the organization in trust for the greater good of society. Which characteristic of a servant leader does Carol demonstrate in her actions? a. Empathy b. Conceptualization c. Awareness d. Stewardship

d. Stewardship