CJ 322 Public leadership Ch 10-16
Blank is the author of the human side of enterprise
Douglas McGregor
Edwin Ghiselli identified six traits as being important for effective leadership. Which of the following best describes supervisory ability?
Getting the job done through others
Which of the following statements is most likely true conceptual skills
It includes the ability to think abstractly
Which of the following was viewed by Aristotle (384-322 BC) as the central and most significant trait distinguishing humankind from other creatures?
Rationality
Ethics has both ________ and ________ roots.
Religious;Secular
heart
Required for speaking effectively
The leader as team builder does all of the following except:
Takes credit for work done by others
. In the context of dealing with burnout, which of the following is most likely an example of an emergency aid?
Taking a physical retreat
In the context of dealing with problem behavior in a group, when an individual's behavior harms the group, the leader of the group should
Talk it over in a calm patient way
The effective leader is sensitive to the diverse cultural backgrounds, and considers the character and the needs of each individual, case-by-case
True
The empowerment of people is a key element for successful organizational change.
True
The four steps in the typical path to burnout are enthusiasm, slowdown, stagnation, and apathy.
True
The need for cross-cultural in virtual teams has been caused by globalization in the nature of work
True
The trainee should practice newly acquired skills after training is completed to enHance the learning process
True
They need to receive an express love can be powerful motivators of human behavior
True
Traditionals provide systems and procedures that allow a lot of people to work together and organize way
True
The political theorist Karl Marx observed that..
the manner in which a society does its work shapes most of the other things the society believes and does.
Effective leaders match the tools of rhetoric to the five senses of the audience. For logos, they mostly use
Sound
Leader should delegate Blank tasks so that the subordinate can see a project or assignment through to completion, and they should allow time to get jobs done
Whole
Employee training does six important things that include
All of these, building skills and raising morale, cutting avoidable turnover and absenteeism, raising loyalty and reducing mistakes, increasing productivity.
In the context of setting performance objectives, which of the following statements is most likely true of timeliness?
It involves the development of new and workable approaches
Which of the following statements is true about secular ethics?
It is based on a scientific understanding of the world.
Identify a characteristic of participative leadership.
It is based on the idea that influence is based on technical competence and knowledge.
Which of the following is the central message of Theodore Rosevelt's passage on caring leadership?
It is better to try and fail rather than to never try at all
In the context of recognizing stress across cultures, which of the following defines the Japanese term Karoshi?
It is defined as a fatal mix of apoplexy, high blood pressure, and stress
Unlike today, which of the following conditions are most likely had an impact on leadership in earlier times?
Mass education was unknown
Who among the following said, "Momentum comes from having a clear vision of what the organization ought to be..."?
Max DePree
The characteristics of a stress-resistant person include all but one of the following:
social status.
In the contacts of principles of developing others and judging differs from coaching in that judging is
standardized for all individuals
Personal conditions conducive to growth
So need encouragement specific actions self-esteem internal commitment
Positive group member roles include
All of these, Encourager, clarifier, harmonizer, idea generator, ignition key, standard center, detail Specialist
Leader ship tips for a high morale work place include
All of these, being enthusiastic, setting an example, keeping promises, always being fair
Fully functioning Groups are characterized by
All of these, clear mission, informal atmosphere, lots of discussion, actively listening, trust/openness, disagreement, issue oriented criticism, effective leader ship, shared values
Characteristics of high-performance team include
All of these, clear, elevating go, competent team members, a collaborative climate, principled leader ship
Which of the following best describes caring leadership?
Caring about the task to be done and caring about people
In the context of Maslow's hierarchy of human needs an organization most likely meets the belonging needs of its employees by
Celebrating holidays, birthdays, and special events
________ thinking is needed when there is only one right answer; ________ thinking is needed when there can be many right answers.
Convergent; divergent
According to John Holland's model of personality and occupational types enterprising people
Enjoy leading, speaking and convincing others
________ writes, "The narcissistic person has built an invisible wall around himself. He is everything, the world is nothing. Or rather: He is the world."
Erich Fromm
Tell managers typically spend a large proportion of their time coordinated facilitating and supporting their work of subordinates
False
To avoid groupthink, when charging a group with the task, the leader should adopt a partial stance and state personal opinions and preferences.
False
When exerting leader ship strength, pushing down through intimidation is infinitely more effective than pulling up to delegation
False
Let people know what is expected of them give them materials and equipment to get the job done right give them the chance to do what they do best provide recognition and praise for good work encourage their development
Felt need encouragement specific action self-esteem in ternal commitment
In the context of the elements of leadership performance, which of the following is defined as the generation of new and usable ideas?
Innovation
And effective cross-cultural leader uses an blank approach
Integrative
In American society, the most-cited quality people want in a leader is.....
Integrity
________ is understood as honesty, strength of character, and courage.
Integrity
Delegation
Important leadership skill
Which of the following statements is true about the aesthetic person?
In personal relations, this person tends toward individualism, self-sufficiency, and idealism.
Which of the following best describes the participative leadership process?
Involving people, which is necessary to achieve understanding, which is necessary to achieve commitment
Given the importance of civility, which of the following should leaders ask in every interaction with an employee?
Is my behavior lifting people up, or is my behavior shutting them down?
Which of the following questions must a leader ask to test his or her vision?
Is this the right direction?
Which of the following is true of the Hawthorne studies?
It concluded that there is a tendency for workers to set up their own standards for output
Identify a true statement about the Hawthorne studies
It followed a period of American history marked by administrative management
Identify a true statement about crystallized intelligence.
It includes comprehension of information and the ability to communicate in oral and written forms.
Which of the following statements is true of organizational citizen behavior OCB?
It includes loyalty sportsmanship and civic virtue
Which of the following statements is true about fluid intelligence?
It includes reasoning, creative thinking, and memory
In the context of performance management, which of the following is most likely a characteristic of performance coaching?
It involves the development and encouragement of people
In the context of raising employee morale, which of the following positively affects employee satisfaction and job performance?
Soliciting and utilizing direct feedback from users
According to warren Bennis , which of the following is not one of the principles of effective leader ship?
Spending time Only with people who can help you
Which of the following standards is identified by ISO 1401?
Standards for environmental performance
In the context of changes in a workplace, mergers and acquisitions are most likely classified as changes in
Structure
In the context of the styles of interpersonal relations, traditional's are most likely Characterized by need for blank
Structure order and consistency
In how to Win friends and influence people, Dale Carnegie prescribed all of the following principles except
Studying psychology
And effective way to learn is by
Studying the Masters
Bill Gates
Successful leader
Maslow identified all the following as characteristics of a self actualized person except
Superiority
In the context of improving leadership performance, which of the following best describes the term "statesmanship"?
The ability to work with and through other people
Which of the following rules is at the heart of Google's culture?
Think of your work as a calling with a mission that matters and give people more trust, freedom, and authority than you are comfortable giving.
Which of the following statements is most likely true about employees who score high on the need for power?
They gain satisfaction from influencing others.
Which of the following statements is true about authentic leaders?
They have a genuine desire to serve others.
Which of the following statements is most likely true about leaders who score high on affiliation-oriented social motives?
They have a strong concern for human welfare.
Which of the following is most likely true of individuals who have interpersonal intelligence?
They learn best by relating, sharing, and participating in cooperative group environments.
Which of the following statements is most likely true about pragmatists?
They maintain that what is true must be based on evidence.
In the context of managing people through change, which of the following is most likely a response of frontline employees to change?
They shut down and become morale casualties.
Which of the following statements is most likely true about front-line managers in organizations
They supervise and coordinate the activities of operating employees
Which of the following statements is most likely true about the people high in openness to experience
They tend to be broad minded Creatives insightful and curious
Which of the following statements is most likely true of free-rein followers?
They usually do their best work on special assignments and independent projects.
Identify a true statement about modern managers in Western society.
They view their task as motivating employees to do their best
Which of the following statements is most likely true of participative followers?
They want open communication and active involvement in the decision-making process.
Which of the following statements is most likely true about leaders who score high on achievement-oriented social motives?
They want to discover, create, and build.
Which of the following statements is true about the economic person?
This person wants education to be practical and regards unapplied knowledge as wasteful.
Which of the following statements is true about cardinal disposition
This powerful disposition shapes a persons core identity
According to conscience competence performance model in level four of performance effectiveness a performer is
Unconsciously competent
Elements of the art of persuasion include
Understanding people the effective use of words the ability to manage conflict
In the context of the attitude curve in response to change, which of the following is a characteristic of the denial phase?
Unpleasant thoughts are ignored or dismissed in favor of more satisfying thoughts.
Which of the following conditions is not conducive to the growth of people
When they are coerced by an autocratic leader
Two out of three employees say their ________ play(s) a bigger part in creating stress at work than any other personal, organizational, or environmental factor.
leader
Unlike organizational structures that are flat, tall organizational structures tend to ________.
undermine employee satisfaction and organizational commitment
All of the following are important situational factors that influence the leadership process in an organization EXCEPT the ________.
wages of the employees
In "100 Best Companies to Work For," Fortune magazine cites ________ as the most important criterion.
work-life balance
In the context of workplace morale, physical withdrawal includes blank
Absenteeism
Many leaders view blank as the most rewarding of all their tasks
Developing others
A Satisfied need blank
Is not a motivator
relational skills
Equally important at all levels of management
Blank is based in mental reasoning
Logos
Regarding moral behavior, which of the following statements was written by Thomas Jefferson?
"In matters of style, swim with the currents; in matters of principle, stand like a rock."
In the context of dealing with burnout, which of the following is most likely an example of a long-term solution?
) Clarifying values
. In the context of dealing with burnout, which of the following is most likely an example of a long-term solution?
) Developing personal competencies
. In the context of dealing with burnout, which of the following is most likely an example of a short-term action
) Setting priorities
The meaning of the "grapefruit syndrome" is to
) be less judgmental.
Depression and loss of sharpness in thinking and feeling are symptoms of ________ fatigue.
) psychological
Research shows blank of all employees field management isn't listening to them
2/3
If less than blank percent of your job is enjoyable, there is a moral problem
20 percent
If more than Percent of your job is painful there is a moral problem
20 percent
One-minute goal setting involves identifying ________ goals, and writing these on one sheet, in 250 words or less
3 to 5
Approximately 90 percent of Fortune 1000 companies use some form of multisource assessment, including evaluations from employees, employers, peers, and customers. These assessments are called ________ feedback and are rarely included in an individual's formal appraisal.
360 degree
A recent survey shows that ________ of the North American companies engaged in eleven or more change initiatives within a five-year period
42 percent
Recent replication of the Milgram experiments show that approximately ________ percent of both men and women will follow morally offensive orders of complete strangers who they believe occupy a position of authority.
75
According to Robert Greenleaf, which of the following best describes servant leadership?
A calling to serve
Which of the following factors when combined with cohesiveness fosters group think?
A highly insulated group with restricted access to external information
Which of the following is effective only for a short period of time?
A leader's use of psychological bigness and overbearance
The meaning of why can't Roger learn is that
A leader/teachers ability is to teach an important determinant of learners performance
Three elements are important for effective discipline. Which one is NOT one of them?
A reward system for good work
In the context of the 10 qualities that mark a leader and help influence the leadership process, identify the first requirement for a leader.
A strong sense of purpose
Innovation can be increased by
ALL OF THESE keeping an open mind. having a questioning attitude. using a new ideas system.
Which of the following is not a positive role someone would play in building a community
Above it all person
Which of the following is a basic rule for succeeding in one's work career
ABNC are correct
Sources of job stress for increasing number of people are
ALL OF THESE A) new technology. B) global competition. C) changing work systems. D) workforce diversity.
A blueprint for protecting the health and well-being of American workers includes
ALL OF THESE A) well-designed jobs. B) education of workers. C) evaluation systems. D) improved mental health services.
Identify a way in which the servant leader stays in touch with the challenges and problems of others.
ALL OF THESE By getting out of the executive suite and onto the shop floor By getting out of the headquarters and into the field By getting out of the ivory tower and into the real world
Identify the red flags that help an organization assess if it needs to clarify or reinforce its values.
ALL OF THESE Identify the red flags that help an organization assess if it needs to clarify or reinforce its values.
Identify the beliefs and common values of the participative leadership.
ALL OF THESE Setting high standards Improving job training Providing a high level of supervision Removing barriers to pride of work
Which of the following situational factors influences the leadership process?
ALL OF THESE Size of an organization Social and psychological climate Employment patterns Type, place, and purpose of the work performed
Which of the following ideas gave Henry Ford's vision life?
ALL OF THESE The moving assembly line Paying workers as much as was fair Vertical integration
Which of the following is required for organizational success?
ALL OF THESE A vision Skills Incentives Resources Action plans
Powell motors, an Engine manufacture, forms a team that is led by Jacob to design and develop a new jet engine.Jacob, after setting the objectives And benchmarks, assigns clearly define task to his teammates to achieve the desired goal. In the context of the role of a leader in the team concept it is evident that Jacob facilitates the work of the team to accomplish
Accountability
Behavior of members in a group in stage four of its life is characterized by
Active resolution of conflict
In the context of a servant leader ship mindset, leaders generate feelings of both uniqueness and belongingness and employees by
Admitting errors
Characteristics of a Self fulfilled person include
All of these
Education sessions on valuing diversity usually involve
All of these
Personal conditions conductive to growth include
All of these
Principles to follow in developing others include
All of these
Techniques that can be Employed to reduce groupthink include
All of these
The practices that are considered most important in dealing with diversity are
All of these
Types of leader ship training interventions include
All of these
Types of training provided to ensure organizational performance include
All of these
When people come together to accomplish something, certain questions are on their minds. These Include
All of these
Which of the following is a reason why leaders failed to delegate
All of these
Which of the following is proven principle for assigning work affectively
All of these
Which of the following should a leader do when assigning work effectively
All of these
Women in the high leadership positions typically have a passion for success, a superior track record, outstanding people skills, and
All of these
Which of the following is an important dimension of a supportive organizational climate?
All of these The reward system Warmth and support Organizational clarity
The seven rules to guide leaders in implementing change include
All of these having a good reason for making a change. implementing change thoughtfully. telling the truth. waiting patiently for results.
How to keep morale high in the leader ship ranks includes
All of these, creating a one team attitude, cutting red tape in reducing paperwork, recognizing jobs well done, pink sufficient wages based on merit.
Group member rolls that reduce group success are
All of these, ego tripper, negative artist, above it all person, aggressor, jokester, avoider
A leader can create a high performance team by
All of these, showing enthusiasm for the work of the group, making timely decisions based on group goals, keeping people informed about progress, putting others first and self last
Time tested practices for developing successful teams are
All of these, showing enthusiasm, making timely decisions, practicing Innovacion, admitting mistakes, being flexible, being persistent, giving credit to others, keeping people informed, keeping promises, putting others first and self last
Identify a provenprinciple for assigning work effectively
All these
Identify a rule for effective delegation
All these
Several factors can side tracked the advancement of women in the workplace including
All these
Proven policies and techniques that have positive effects on employee morale include all the following except
Allowing workers to determine their own work methods
In the context of the three ethical climates, identify a true statement about the trusteeship climate.
An organization behaves to conform to the expectations of others and to satisfy higher authorities.
In the context of the three ethical climates, identify a true statement about the profit-maximizing climate.
An organization's focus is on self-gain and avoidance of punishment.
The Hawthorne Studies
Analyzed working conditions and work relationships
In the context of the three tools of rhetoric identified by Aristotle ethos is
Argument by character
In the context of the three tools of rhetoric identified by Aristotle pathos is
Argument by emotion
In the context of the three tools of rhetoric identified by Aristotle, logos is
Argument by logic
Research on Brett best practices in coaching And mentoring shows all except that
Asian and success are inverselyrelated
Which of the following is most likely a characteristic of power-oriented leaders?
Assertiveness
To avoid groupthink, a leader should
Assign the role of critical evaluator to each member of the team
In the context of dealing with problem behavior in a group, when an individual's behavior in the group becomes irritating, the leader of the group should
Avoid the impulse to withdraw
In the context of the three tools of rhetoric identified by Aristotle, ethos is
Based in the credibility of the speaker
In the context of the protocol dues and don'ts in Europe, one should blank in France
Be punctual for appointments
Martha is a highly skilled employee at distant tool editorial. She specializes in web designing. Recently, she has been assigned to a project that only requires rudimentary skills. In this scenario, while working on the project, Martha will most likely
Bead board and less creative than usual
Dealing effectively with diversity means
Behaving in a way that creates a sense of community among people and gains benefits from their differences
In the context of Maslows hierarchy of human needs, when survival and security needs are satisfied, the need for blank emerges
Belonging
________ is a careful search for excellence—taking the absolute best as a standard and trying to surpass it
Bench Marking
Blink said, develop your people to do their jobs better than you can. Transfer your skills to them. This is exciting but it can be threatening to a manager who worries that he is training his replacement. Smart managers like to see their employees increase their responsibilities because they freeze the managers to tackle new or undone tasks.
Bill gates
Widget Corp. an electric gadget manufacturing company, Forms a team that is led by Adam to design and develop a new product. Adam, upon agreement on direction, set objectives and benchmarks with his teammates to achieve the desired goal. In the context of the role of a leader in the team concept, it is evident that Adam facilitates the work of the team to accomplish blank
Buy in
Organizations must effectively manage five team processes for the team concept to work these processes are
Buying, accountability, learning, infrastructure, partnering
In the context of the principles to follow in developing others, which of the following is a difference between judging and coaching
Charging is unilateral, one-way, where is coaching is interactive to way
________ is a special personal quality that generates others' interest and causes them to follow.
Charisma
In My American Journey and It Worked for Me, which of the following rules is identified by Colin Powell that is gleaned from his years of experience?
Check small things
In American society, Rosa Park's courage helped determine the course of....
Civil Rights
Blank involves reconciling underlying differences so that issues are resolved to the mutual benefit of all parties
Collaboration
In addition to concern for others, which of the following aspects must be present for caring leadership to occur?
Commitment to task
Which of the following is a culturally contingent behavior that varies across cultures
Compassion
According to the consciousPerformance model in level III performance effectiveness a performer is
Consciously competent
Ann Fudge provides leadership advice for women and men in all organizations, including all the following except
Continually changing
According to W. Edwards Deming, which of the following points is essential for a successful workplace and is most likely applied in both private and public organizations?
Creating consistency and continuity of purpose
Individualist provide blank
Creativity
In the context of the five phases in the life of an organization, which of the following occurs in phase 3?
Crisis of control
Which of the following qualities is common to both effective leaders and effective followers and is necessary for organizational success?
Critical thinking
The Blink style of problem-solving involves observing, Recording fax, and identify any alternatives.
Darwin
In the context of workplace morale, psychological withdraws include blank
Daydreaming
According to the steps for effective delegation, identify the immediate next steps after selecting a suitable person for the required task
Defining the task
Winston Churchill thought his voice was weak, and he suffered from stage fright that he overcame by
Determine practice, using single words, vividly imagery, bold delivery, notes in hand
Identify a true statement about participative
Discussion and agreement which others are the basis of action for them
When delegating work which of the following sets of three D's should you follow for all work
Do it delegate it or ditch it
Which of the following best describes leadership?
Influencing the behavior of others through ideas and deeds
Integrative
Effective leader in multi cultural environment
The contacts of the five types of leaders your coaches to develop others which of the following is a type of leader or coach who drives power not only from their own experience but also from the mandate of their followers
Elected leaders
Understanding people, defective use of words, the ability to manage conflict
Elements of the art of persuasion
Which of the following patterns of leadership is autocratic and hierarchical?
Exploitive
Which of the following big five personality traits as most strongly associated with leader ship effectiveness
Extroversion
In the five Dysfunctions of a team, Patrick Lencioni identifies the five dysfunctions that are lethal 14 success, including all the following except
Failure to accommodate
Which of the following is the most serious derailment pattern for leaders?
Failure to meet performance objectives
AccordingTo Lawrence peter the overpromotion syndrome results in enhancing employee morale and productivity
False
Appreciative inquiry is a marketing Technique used to increase sales
False
Diversity is limited to race, religion, gender, and ethnicity
False
In general, the least stressed workers are those at the bottom of the job ladder.
False
In the context of the five types of leaders are coaches who help in developing others, elected leaders are agents of omnipotent authority and the people who follow them or talk to see themselves as set apart from others
False
Individualist are the harmonizing agents needed by every family work group an organization
False
Participative most likely bring roots, stability, and discipline that every organization needs if it's going to grow and prosper
False
Study show that women leaders tend to be more autocratic and less participated than male leaders
False
Kurt Lewis developed blank As a tool to better understand organizational change
Force Field analysis
The Blank style of problem-solving focuses on deeds and actions more than contemplation and ideas.
Ford
A culturally contingent leadership behavior that varies across cultures is being
Formal
Which of the following is most likely a characteristic of the directive style of leadership?
Formal structure
In the context of diversity practices in US based private and public organizations as reported by ann Morrison, which of the following is one of the most important practices
Forming internal advocacy groups
In the context of employee morale and role of the management, compared with younger workers, older workers are more interested in
Fringe benefits
According to Abraham Maslow, at the Blink level of motivation, a musician must make music, an artist most paint, and a poet must write, if she/he is to be at peace with her/him self
Fulfillment
In the context of Maslow's hierarchy of human needs, the need for blank is the most complex need
Fulfillment
In the context of Maslow's hierarchy of human needs, when a person is motivated by blank needs, his or her primary concern is to attain personal values and to experience growth
Fulfillment
The nature of one's work is particularly critical in satisfying _________ needs.
Fulfillment
In order to understand why people do what they do, one must
Gain insight into unsatisfied needs
It is proven fact that self expectation of failure can bring failure conversely self expectation of success can help bring about success this phenomenon is called the
Galatea effect
In the context of the styles of interpersonal relations, individual list are most likely to
Generate new ideas and creativity
In the context of Work morale the single best way to achieve high morale is to
Get the right person for the job
Who among the following referred to the quality of persistence when advising that things do not just occur in one's life and encouraged people to believe, be persistent, and struggle to overcome life's obstacles?
Golda Meir
Low expectation of success either by supervisors or individuals and selves leads to poor performance is known as the
Golem affect
The context of the employer employee relationship which of the following is one of the big three qualities employers want an employee
Good problem-solving ability
The word "ethics" is derived from the ________ word ethos, referring to a person's fundamental orientation toward life.
Greek
In the context of enthusiasm, a quality that marks a leader and helps influence the leadership process, who among the following said, "The successful man has enthusiasm. Good work is never done in cold blood; heat is needed to forge anything. Every great achievement is the story of a flaming heart"?
Harry Truman
If an organization values and manages diversity as an asset the organization will most likely blank
Have a broader range of knowledge and skill
Jonathan is a highly skilled employee at Arrow Works Inc. he specializes in designing drones. Recently, his manager assigned a challenging project to him. This project requires him to use all his skill and knowledge to building a drone. In this scenario, while working on the project, Jonathan will most likely
Have the experience of flow
Recognition techniques that build morale including all the following except
Health insurance
In the context of the employer employee relationship which of the following is one of the big three qualities that employee should have
Here she should take initiative and be a self starter
Research shows that blank blank and blank represent a common underlying characteristic broadly described as getting along
High conscientiousness high agreeableness low neuroticism
The qualities that are associated with jobs requiring high social contact in service to others are most likely found in People high in
High conscientiousness underlies deliberation
Which of the following statements is true in the context of employee morale?
High morale predicts problem-solving in organizational commitment
The message of the human equation is that
High-performance companies Provide good pay and and in Riched work environment
Although people across generations tend to have different experiences and develop different taste, they tend to share important ethical values such as
Honesty
Which of the following is the most important leadership value and is also the single most important ingredient in the leader-follower relationship?
Honesty
Identify the six instrumental values of caring leaders in every field and level of responsibility.
Honesty, consideration, responsibility, persistence, excellence, and commitment
Dimensions of flow include all the following except
Honor and recognition for work performed
According to Roger Staubach, which of the following is the key to self-confidence in leadership?
How hard the leader works
Studying masters
How to learn leader ship
Researcher Barbara Kellerman states valuable insights can be gained by examining qualities of poor leaders. According to her analysis, identify the six negative behaviors or flaws.
Incompetence, rigidity, intemperance, callousness, corruption, and cruelty
In the context of the importance of discipline, which of the following should be avoided because it makes it difficult for employees to understand what behavior is appropriate and what is not allowed?
Inconsistency
Participation of women in the US workplace is expected to
Increase
Which of the following is a major issue in stage III in the life of a group?
Increased conflict from power struggles for influence
Which of the following is a major issue in stage two in the life of a group?
Increased conflict from power struggles for influence
Identifying a culturally contingent behavior that varies across culture
Individualism
Who among the following prefers grow through introspection and self analysis
Individualist
Which of the following statements is most likely true about legitimate power?
It is the capacity to influence others by virtue of formal authority or the rights of office.
Which of the following statements is most likely true of reward power?
It is the capacity to offer something of value as a means of influencing others
Disney's culture teaches and reinforces the values
It is the study of cause and effect.
Which of the following statements is most likely true of technical skill
It refers to having knowledge about and being proficient in a specific type of work or activity
According to Ken Blanchard and Spencer Johnson, which of the following is most likely a characteristic of one-minute praising?
It should be specific and immediate
According to Ken Blanchard and Spencer Johnson, which of the following is most likely a characteristic of one-minute reprimand?
It should encourage an individual
Effective leaders understand that getting the respect and loyalty of people depends on demonstrating
Job knowledge and technical skill
In the book the human equation, Jeffrey Pfeiffer Identifies seven practices that successful company share. Among those practices, blank addressesLower level needs
Job security
According to research conducted by Japan's Institute of Public Health, patterns of work behavior that include extremely long hours that interfere with normal recovery and rest patterns and high-pressure work without breaks lead to death
Karoshi syndrome.
In the context of the styles of interpersonal relations Meeting the needs of participative's most likely includes blank
Keeping human relations smooth and considering personal feelings
A team should be
Large enough to provide competencies and perspectives, and small enough to maintain involvement and coordination
What a job transition is not made successfully, the result is the overpromotion syndrome popularized by author
Lawrence Peter
Based on styles of leading, which of the following is an important factor in determining leadership effectiveness?
Leader-follower compatibility
In a major study of leadership effectiveness, the Forum Corporation reports on the characteristics of successful leaders at middle to senior levels of responsibility. Identify a key finding of the study.
Leaders inspire others to take on the tasks of leadership.
Which of the following statements is true in the context of force Field analysis
Leaders often get better results of the focus on reducing barriers
Which of the following is the weakest link in business,industry, and government today?
Leadership
Which of the following theories holds that multiple leadership variables determine the probability that leadership will occur, including the qualities of a leader, the characteristics of followers, and the nature of a situation?
Leadership contingency theory
In the context of leadership ethics, identify a true statement according to Ronald Heifetz.
Leadership involves the use of authority to help followers uphold important values in the workplace.
Nothing demonstrates respect more than blank
Listening respectively to another person
Identify a true statement in the context of employee morale
Low morale predicts moonlighting and social and cyber loafing
In the face of virtuality of work relationships brought on by advances in information technology, and effective leader will
Maintain high standards of written and spoken communication and take it vantage of speed, convenience, and cost of electronica communication while maintaining as much FaceTime as possible
Which of the following statements is true in the context of personal communication in the art of active listening
Majority of feelings and attitudes are communicated by body languages
A self-fulfilled personPossesses all of the following except
Mental anguish
The term blank is derived from the Odyssey by Homer
Mentor
In the context of burnout, which of the following refers to burnout victims who do their job well but who do not like what they are doing?
Midcareer coasters
________ once said, "Nonviolence is the first article of my faith."
Mohandas Gandhi
Which of the following is a major issue in stage four in the life of a group?
Monitoring and taking pride in group accomplishments
The Jack Welch Management Institute reports that
More than one-Half of working adults have suffered under a bad boss at some point in their career
people
Most important factor for business success
The role of leader ship is critical in meeting human needs and preventing blank
Motivation problems
In the context of the four-step method for solving performance problems, which of the following refers to step 3?
Mutually agreeing on action to be taken to solve the problem
In the context of the five types of leaders or coaches who develop others which of the following is a type of leader or coach who seeks the source of illness and health in followers personality
Mystical healer
In the contact of Maslow's hierarchy of human needs, if people have ever felt a need for love or a need to express love, they have experienced a
Need for belonging
Cultural Sensitivity
Needed in a diverse and global work environment
In the context of the vehicles of communication, during this time, Lincoln mastered blank
Newspapers
The character requirement for long-term leader ship success can be summarized with the phrase
Nice guys finish first
Survival security belonging respect fulfillment
Normal human needs
According to educator SI Hayakawa, which of the following is the primary goal of a human being
Not self preservation but preservation of the symbolic self
If an organization values and managers diversity as an asset, the organization will most likely blank
Noticed an increase in workforce creativity
According to the conscience competence performance matter which of the following is true of level one of performance effectiveness
One Is unconsciously incompetent
The lifespan of most businesses is blank. It takes successors only half a working generation to put the company out of business most likely because of the lack of blank
One and a half generations; delegation
In the context of Maslow's hierarchy of human needs an organization most likely meet his employees needs for recognition by providing
Opportunities to improve job status through training programs
Which of the following is most likely a motivating force for employees who score high on the need for achievement?
Opportunities to work on challenging jobs
Peter Principle
Overpromotion syndrome
In the context of Maslow's hierarchy of human needs, people motivated at the first level are concerned with
Physical an economical survival
IN american society, which of the following qualities is the third most-cited quality people want in a leader and is the ability to teach,counsel,and otherwise develop others to higher levels of performance?
People-Building skills
Calvin Coolidge saw a Blink as the most important requirement for problem-solving
Persistence
Hey successful leader must understand why people do what they do and master the art of
Persuasion
Which of the following is one of the three basic steps of Peak performance process
Picturing the completed thing
Which of the following factors has been viewed by many philosophers as the most universal and most fundamental of human motives?
Power
In the context of leadership styles, which of the following statements is true about the autocratic style?
Power is exercised by a dominant and dictatorial individual.
People products profit
Prescription for business success
The time perspective for individualist is the
Present
In the context of conducting performance reviews, which of the following should employees most likely do during a performance review?
Present ideas to improve future performance
In dealing with moral dilemmas regarding people, products, prices, and profit, which of the following ethical climates are typically reflected by organizations?
Profit-maximizing, trusteeship, and quality-of-life management
In the context of diversity practices in US based private and public organizations as reported by and Morrison which of the following is one of the most important practices
Promoting targeted recruitment
Know exactly what you want to communicate before giving an order; ask rather than tell, but leave no doubt that you except a complaint; we consider it but never apologetic when asking someone to do a job; take responsibility for the orders you give; give people the opportunity to ask questions and express opinions; follow up make sure assignments are carefully been carried out properly
Proven principles for assigning work affectively
In the context of conducting performance reviews, which of the following should supervisors most likely do before the performance review?
Provide advance notice of the performance review
Which of the following guidelines is most likely useful in meeting the needs of participatives
Providing growth opportunities through in-service training and staff development programs
Which of the following guidelines is most likely useful in meeting the needs of individual lists
Providing immediate reward for good performance
In the context of Maslow's hierarchy of human needs, an organization most likely meet the security needs of its employees by
Providing job aids, such as training manuals and technical assistance
In the context of Maslow's hierarchy of human needs, an organization most likely meets the fulfillment needs of its employees by
Providing opportunities for personal growth
Which of the following guidelines is most likely useful in meeting the needs of traditional's
Providing organization chart showing reporting relationships
In the context of Maslow's hierarchy of human needs, an organization most likely meets the survival needs of its employees by
Providing safe equipment, tools, and materials
According to Maslows hierarchy of human needs, the needs that are taken as the starting point for motivation theory are
Psychological needs
In the context of motivation at work place, identify a true statement about human motivation
Psychological needs and social values are not the same
Google study, codename project Aristotle, found one strong pattern that blank, more than anything else, is critical to team success
Psychological safety
In the context of Maslow's hierarchy of human needs an organization most likely meet his employees needs for recognition by providing
Public a claim for outstanding contributions
Which of the following is NOT one of the principles of effective coaching?
Publicizing performance improvement results
Two ways of exerting leader ship strength are blank and blank
Pushing down through intimidation; pulling up through delegation
In the context of sexual harassment, blank is asking for or forcing an employee to perform sexual favors in exchange for receiving some reward
Quid pro quo
Which of the following is a form of sexual harassment?
Quid pro quo
The two primary messages of a class divided are
Recognizing the evil of discrimination in the power of self fulfilling prophecy
Identify an essential ingredient of total quality management (TQM).
Reducing Psychological size of leaders
In the context of basic beliefs about people, when we view people as ends we
Reflect the humanistic view
collaboration
Requirement for managing conflict effectively
After survival, security, and belonging needs are satisfied, people are motivated by the need for
Respect
Blank needs are closely related to the nature of the work and depend upon aspects of the job itself for satisfaction
Respect
In the context of Maslows hierarchy of human needs, the need for blank is the need to be considered favorably by self and others
Respect
Effective communication across generations requires blank
Respectful behavior
In the context of the levels and stages of moral development, which of the following statements is most likely true about Level II, stage 4?
Right conduct is doing one's duty, as defined by those in authority positions.
Don't delegate a bad job saving the good ones for yourself; use delegation is a developmental to; delegate work fairly among all employees; insist on clear communication; live to learn with work styles that are not like your own
Rules for effective delegation
To improve and maintain investor confidence, which of the following acts was passed by the U.S. Congress in response to a series of corporate scandals?
Sarbanes-Oxley Act in 2002
In the context of the attitude curve in response to change, which of the following is a characteristic of the resistance phase?
Security and other needs are threatened, so overt defenses are employed.
An employee concerned primarily with the seniority system, insurance plan, and retirement policy is motivated by
Security needs
According to the dimensions of emotional intelligence, blink is the ability to regulate one's own emotions, keeping harmful impulses in check
Self management
According to the dimensions of emotional intelligence, blank is the ability to recognize and understand the meaning of one's own emotions, moods, and drives and their impact on others
Self-awareness
Flying planes have Thomas J. Watson Junior developed blank which helped him become a successful business leader
Self-esteem
Identifying essential element of rational expertise
Sensitivity in human relations
Understanding others requires blank
Sensitivity to the needs of others
According to researchers Janine prime and Elizabeth salib, the best cross cultural leaders are
Servant leaders
Identify the essence of lean manufacturing, an approach developed by Toyota as a way of achieving quality, flexibility, and cost effectiveness.
Servant leadership
To avoid groupthink, a leader should
Set up outside evaluators to work on the same policy question
Jimmy, a floor manager at Latsy's restaurant, passes lewd comments about his subordinance personal appearances. This is an example of blank.
Sexual-harassment
In the context of accomplishing a task in different stages in the life of a group, Norming involves
Sharing interpretations and perspectives
Participatives:
Should be included in the decision making process
In the context of burnout, which of the following refers to burnout victims who want to do everything themselves because no one else can or will, and they have never let anyone down?
Superpeople
In the context of the diffusion of innovation curve, the point at which an innovation or change is accepted by enough people for it to take root and grow is known as the
TIPPING POINT
. According to the diffusion of innovation curve, at the tipping point, an innovation or change is accepted by enough people for it to take root and grow.
TRUE
In the context of performance management strategies, the goal of the leader must involve reinforcing and developing the skills and attitudes of middle performers.
TRUE
Gordon Lippitt identified eight communication problems, including all of the following EXCEPT ________.
Technology
. In the context of improving leadership performance, which of the following best describes the term "entrepreneurship"?
The ability to achieve results, regardless of obstacles
What is Critical thinking?
The ability to think clearly, skeptical, and unbiased, and evaluate based on facts, not emotion.
Emotional intelligence EE
The ability to understand and deal effectively with people
Which of the following theories focuses on leadership style, such as autocratic, democratic, and laissez-faire, as well as leadership dimensions, such as initiating structure and showing consideration?
The behavior theory of leadership
In the context of the strategies for dealing with change, which of the following phases of the attitude curve includes fact-finding and visioning an ideal future?
The exploration phase
To accomplish a goal, a team approach works best when
The highest quality or most effective solution is desired
Which of the following messages is illustrated by the story the mask
The importance of self concept
In the context of the negative flaws or behaviors of poor leaders studied by researcher Barbara Kellerman, which of the following statements best describes intemperance?
The leader lacks self-control in personal habits and conduct.
Which of the following three passions, simple but overwhelmingly strong, have governed Bertrand Russell's life?
The longing for love, the search for knowledge, and unbearable pity for the suffering of mankind
Which of the following statements is true in the context of personal communication in the art of active listening?
The majority of feelings and attitudes or communicated by body language.
Identify a true statement about the theoretical person.
The primary interest of this person is the discovery of truth.
Which of the following statements is true in the context of employee morale?
The relationship between job satisfaction and job performance is positive for most employees
The Peter principle refers to
The tendency of organizations to promote individuals to their level of incompetence
A company that promotes communication, employee relations, and the open door policy would Interest an applicant at
The third motivation level
Which of the following best describes "the dark side of leadership"?
The toxic effect a destructive leader has on individuals and organizations
Satisfaction with blank is the single strongest driver of overall satisfaction
The work itself
Girls have been traditionally conditioned to emphasize:
Their connections and similarity
Which of the following is most likely a characteristic of employees who score high on the need for affiliation?
They actively support others and try to smooth out workplace conflicts.
According to John Holland's model of personality and occupational types, which of the following statements is most likely true of investigative people
They are detailed oriented and prefer working alone
Which of the following statements is most likely true about middle managers in organizations
They are responsible for implementing the policies in plans developed by top management
Identify a true statement about individualists
They assign first responsibility for their own actions to their own conscience
Identify a true statement about traditional's
They believe highest allegiance should go to subordinate powers
In the context of the five types of leaders are coaches who help in developing others which of the following statements is most likely true of missionaries
They believe in a utopia view of the future in a program for achieving reforms
In the context of managing people through change, which of the following is most likely a response of the middle management to change?
They feel pressure to implement organizational change.
In the context of the managerial (leadership) grid for leadership effectiveness, which of the following statements is true about country club managers?
They focus on being agreeable and keeping human relations smooth.
Which of the following statements is most likely true of service cultures?
They focus on customer satisfaction by putting customers first.
The contacts are the five types of leaders are coaches who help in developing others which of the following statements is most likely true of shamans
They focus the intention of the followers on themselves
Which of the following statements is most likely true about the top-down view of leadership authority?
This view holds that leadership authority is based on position in a social hierarchy.
Identify the primary purpose of leadership.
To produce change and movement
Who among the following is comfortable with rules policies and procedures,
Traditional's
According to the Forum Corporation, which of the following characteristics is most likely needed in successful leaders at middle to senior levels of responsibility for steering organizations through periods of change?
Treating people with respect and dignity
. Important keys for success in implementing work-site health promotion include long-term commitment, top management support, clearly defined objectives, and family involvement
True
. Strategies for dealing with burnout include emergency aid, short-term actions, and long-term solutions.
True
According to the American Society of training and development leader ship development technical procedures in information technology or three months are the types of training provided two employees in the United States
True
According to the Pygmalion effect Others expectation of failure can bring about failure and expectation success can bring about success
True
And organization makes better decisions if it's values and manages diversity as an asset
True
Conceptual skills become more important than tactical skills as individuals move from first level manager to mid-level manager to top level manager
True
In the context of peak performance process exhilaration results from performing at one's full potential in a given endeavor at a certain point in time
True
In the context of the measurement of learning effectiveness the four factors of training effectiveness our peace relevance value and participation
True
Leaders Who manage men and women working together, should make business decisions based on competence rather than gender
True
Leaders of teams should evaluate performance case by case, versus requiring a distribution of ranking regardless of the quality of performance of each group member
True
Majority of companies do not hire people and motivate them; they hire already motivated people and then inspire and support them
True
Mini leaders have grown through the example, advice, and encouragement
True
Organizational benefits gained by valuing in managing diversity includes increase in workforce creativity and better services provided to diverse populations
True
Organizational citizenship involves cooperation and helpfulness.
True
Organizations can manage diversity effectively by developing mentoring and partnering programs that cross traditional, social, and cultural boundaries
True
Relational skills are important throughout one's career at every level of management
True
Research shows training pays off in terms of higher net sales and gross profit ability per employee
True
Self-concept is singularly the most important determinant of the quality of a persons life
True
Participators are who
Value teamwork provide communication
Traditionalists are who
Value tradition providing organization
Individualist are who
Valuing freedom providing creativity
Effective group rules or norms of behavior Include all the following except
Voting early, voting often
In the context of the basic beliefs about people, if we assume that people are inherently bad,
We are prone to assume that miss behavior or something within a person that cannot be altered directly
In the context of the basic beliefs about people, if we assume that people are basically good,
We can believe that miss behavior is a reactive response
Assigning work affectively
What are the most important skills of successful leader
All of the following are important questions to ask during team building exercises except
Who are we to blame?
The servant leader is committed to people, and this commitment is shown through ________, ________, and ________.
access; communication; support
In the context of stress resistance, the ability to transcend adversity and emerge stronger than before is known as
adaptive capacity.
The three basic motives underlying the desire of a person to be a leader are
affiliation, achievement, and power
Ann Morrison identifies 10 practices considered to be important in dealing with diversity including:
all of these
Physical and emotional needs that motivate behavior include
all of these
Factors that can lead to groupthink include
all of these Pressure to conform to majority view, group cohesiveness, isolation, stress
Visioning content principles include all of the following EXCEPT ________.
an allocation of budget
The term "Hawthorne effect" describes ________.
an artificial change in behavior due merely to the fact that a person or group is being studied
Unlike promoted leaders, derailed leaders most likely ________.
are unable to delegate or build a team
The three most important influences on character formation are
associations (family and friends), books (and other media), and self-concept.
A person who is power-oriented strives for leadership because of its associated ________.
authority
The German philosopher Immanuel Kant ________.
believed that if an individual act is from a good motive and a sense of duty, the act is good regardless of the consequences
The English philosopher John Locke viewed a newborn child as a "tabula rasa", or a(n) ________.
blank tablet
Relevant subject matter expertise helps a leader
build a team, set the right goals, and achieve results.
Sam Walton wrote that success came from
building a team, hard work, and breaking old rules.
Long-term solutions to avoiding burnout are
clarifying values and renewing commitments
In the context of setting performance objectives, which of the following, apart from quantity, quality, and timeliness, is most likely an important area to be addressed?
cost
According to philosopher-psychologist Rollo May, ________ is the foundation that underlies and gives reality to all other virtues and personal values.
courage
Management authors Warren Bennis and Philip Slater define participative leadership as ________.
democratic management
Social psychologist Lawrence Kohlberg explains that each person makes ethical decisions according to three distinct levels of moral ________.
development
The three styles of leadership are
directive, participative, and free-rein.
Sergio Marchionne uses the ________ style of leading, Robert Selander uses the ________ style of leading, and Daniel Amos uses the ________ style of leading.
directive; participative; free-rein
Professor William Shadle identifies three fears to avoid in building trust with employees, which are
don't be afraid to say "I don't know," don't be afraid to say "I made a mistake," and don't be afraid to say "please" and "thank you."
The five highest stress jobs in the United States for 2015 were
enlisted soldier, fire fighter, newspaper reporter, airplane pilot, and police officer
The four stages in the typical path to burnout are
enthusiasm, slowdown, stagnation, and apathy.
Artifacts of an organizational village include all of the following EXCEPT ________.
external alliances
Frederick Winslow Taylor has most likely been criticized for advocating a(n) ________.
extreme division of labor
Transactional leaders ________.
focus on exchanges between leaders and followers
The servant leader shows commitment to his or her people through all of the following EXCEPT ________.
force
Gandhi, the Indian spiritual and political leader, believed that effective leaders ________—not ________.
guide and inspire; command and control
Individuals who have verbal-linguistic intelligence most likely ________.
have a good memory for names and places
Qualities that mark a leader and help influence the leadership process include all of the following EXCEPT ________.
hearing and size
The three types of leaders are
heroes, rulers, and teachers.
The trend from 1979-2009 for married and middle-income U.S. parents has been to work ________ number of hours per week.
increasing
The quality of doing the right thing for the right reason even in the face of adversity and personal loss is called ________.
integrity
Individuals who are comfortable focusing inward on thoughts and feelings, following personal instincts, and pursuing goals that are original most likely have ________.
intrapersonal intelligence
People who enjoy doing activities in sequential order and learn best by classifying information, engaging in abstract thinking, and looking for basic principles most likely have ________.
logical-mathematical intelligence
Different kinds of intelligence include all of the following EXCEPT ________ intelligence.
memory-recall
In the context of setting performance objectives, which of the following is most likely a part of the area pertaining to cost?
methods
Stanley Milgram's social research showed that
ordinary people can be induced to perform inhumane acts.
)Performance management is a critical element of effective leadership. One part establishes direction and clarity of assignment. It is
performance planning.
The Deloitte performance review process is based on four questions called a(n) ________ and is conducted at the end of every project or once a quarter
performance snapshot
According to the philosopher Plato and his allegory of the cave, ________.
philosophers who understood the form of the good should rule as kings
. Entrepreneurship requires all of the following EXCEPT
possessing unlimited financial resources.
Both responsibility and ________ come with the office of leadership.
power
Performance reviews should include three steps:
preparation, implementation, and follow-up.
Discipline problems include
preserving human dignity
Two important criteria for benchmarking are ________ and ________.
product quality; service quality
In dealing with moral dilemmas regarding people, products, prices, and profits, organizations typically reflect one of three ethical climates, which are
quality-of-life management, profit maximizing, and trusteeship.
In the context of the 360-degree feedback for improving performance, research shows that improvement is most likely to occur when
recipients believe change is possible
In contrast to the political type, the social person ________.
regards love as the most suitable form of human relationship
In essence, Six Sigma seeks to
remove variability from a process.
All of the following are important qualities of leadership EXCEPT ________.
seniority
People with well-developed visual-spatial abilities are most likely found in professions such as ________.
surgery
In the context of changes in a workplace, changes in products and processes are most likely classified as changes in
tasks
In the context of leadership styles, the laissez-faire style pertains to a form or style of leadership ________.
that is characterized by minimum control and maximum freedom
Performance improvement is likely to occur when four conditions are true that include all of the following EXCEPT
the recipient being young.
Benjamin Franklin prescribed taking time for
thinking, playing, reading, love, friends, laughter, giving, and working.
. Research shows that the more overworked employees feel, the more likely they are to make costly mistakes and the less committed they feel toward their employers.
true
The five major forces or trends that are sources of stress for increasing number of American people are new technology, workforce diversity, global competition, organizational restructure, and changing work systems
true
The stress resistant person has adaptive capacity traced to five characteristics of a hardy personality—personal commitment, sense of control, positive attitude, balanced perspective, and caring relationships.
true