Exam 3 Quizzes

D. problem-solving

A specialized team established to discuss ways to improve quality in an organization is an example of​ a(n) _________ team. A. cross-functional B. special-purpose C. self-managed D. problem-solving E. informal

B. motivators

According to Frederick​ Herzberg, factors that influence the degree of job satisfaction are called​ _________. A. hygiene factors B. motivators C. autonomy factors D. mastery factors E. influencers

e. organizational grapevine

According to most​ employees, what is the most reliable information source about organization​ events? a. formal communication b. downward communication c. lateral organizational communication d. upward communication e. organizational grapevine

B. self-actualization

According to​ Maslow's hierarchy of​ needs, the desire to maximize potential is an example of​ a(n) _________ need. A. esteem B. self-actualization C. physiological D. social E. safety

C. diffusing

Boris is currently working with customers to help them to use a new product. This is part of which step of the innovation​ process? A. developing B. monitoring C. diffusing D. marketing E. inventing

e. consider the total physical and human setting when communicating

Circumstances such as the social​ climate, the surrounding​ environment, and audience expectations often impact how communication is understood. As a​ result, the source should most likely​ ________. a. consult with others when planning communications b. communicate for both the present and the future c. utilize more non-verbal communication techniques d. shorten the length of the communication if possible e. consider the total physical and human setting when communicating

b. lateral communication

Communication that moves horizontally between two points on an organization chart is referred to as​ _________. a. serial transmission b. lateral communication c. upward communication d. downward communication e. informal communication

C. venture capitalists

Firms that raise money from investors and then use this money to make investments in new and emerging businesses are known as​ ________. A. bank financiers B. angel investors C. venture capitalists D. corporate entrepreneurs E. commercial entrepreneurs

A. groupthink

Gina works in a team where members have a strong desire to agree with each​ other, which can hurt their accurate appraisal of solutions offered by other members. This group is experiencing​ ________. A. groupthink B. sociometry C. motivation issues D. norming E. a power struggle

A. Disciplining

Maria is on a​ self-managed team at her company. She and her colleagues have minimal supervision and have had a very productive team. Which of the following is NOT one of the activities associated with​ Maria's work situation in this​ self-managed team? A. Disciplining B. Controlling C. Influencing D. Planning E. Organizing

A. entrepreneurial risk

Pedro wants to know the likelihood his entrepreneurial business will fail and how much money could potentially be lost if it does. Pedro is primarily interested in​ ________. A. entrepreneurial risk B. information asymmetry C. organizational rejuvenation D. angel investing E. the law of small numbers

A. mutual trust

Research suggests that a high level of​ ________ within a team may improve team performance and lead to additional rewards from management. A. mutual trust B. emotional intelligence C. flexibility D. innovation E. task conflict

C. just-in-time inventory control

The Concord Tools factory has a system in place where inventories are kept at low levels with necessary production components delivered when they are needed. This is called​ ________. A. materials control B. automation C. just-in-time inventory control D. supply chain management E. work methods analysis

C. effectiveness

The degree to which managers attain organizational objectives is known as​ ________. A. quality B. efficiency C. effectiveness D. production E. profitability

A. developing

The step in the innovation process in which an idea is made practical for an organization to​ make/implement is called​ ________. A. developing B. marketing C. integrating D. diffusing E. inventing

E. integrating

The step in the innovation process in which the invention is established as a permanent part of the organization is called​ ________. A. inventing B. diffusing C. developing D. monitoring E. integrating

A. An individual who opens a new retail store

Which of the following is the best example of an​ entrepreneur? A. An individual who opens a new retail store B. A recent college graduate who joins an accounting firm C. An HR manager in charge of administering employee benefits D. A government employee with significant tenure E. A banker that finances new ventures

A. Productivity

Which term refers to the relationship between the total amount of goods produced and the resources needed to produce​ them? A. Productivity B. Output C. Fixed costs D. Automation E. Quality control

E. entrepreneurial opportunity

​A(n) _____ is an occasion to bring into existence new products and services that allow outputs to be sold at a price greater than their cost of production. A. social values B. information asymmetry C. strategic renewal D. social entrepreneurship E. entrepreneurial opportunity

A. Statistical quality control

​John, a production manager at Widgets​ Incorporated, must ensure that enough items are assessed as they come off the manufacturing line to confirm that the defect rate for those items meets the high organization standards set by Widgets Inc. Which technique would best help John with this​ goal? A. Statistical quality control B. Value analysis C. Decision tree analysis D. Fixed-position production E. Zero-base budgeting

B. Process

​_________ theories of motivation emphasize how individuals are motivated. A. Behavioral B. Process C. Content D. Method E. Productivity

D. successful communication

Betsy and Mark are in a meeting. Betsy communicates the​ department's goals to Mark. Mark readily and accurately understands​ Betsy's words and the intent of those words. Betsy and Mark have just experienced​ _____. A. unsuccessful communication B. emotional intelligence C. building effective teams D. successful communication E. handling conflict appropriately

A. flextime

The ability to complete​ one's job within a workweek of a normal number of​ hours, but with the worker having choices in when he or she starts and​ finishes, is called​ _________. A. flextime B. job enlargement C. behavior modification D. job enrichment E. job rotation

E. corporate entrepreneurship

The concept that individuals or groups of individuals in an existing corporation can​ identify, evaluate, and exploit opportunities in the marketplace is called​ ________. A. entrepreneurial alertness B. strategic renewal C. social entrepreneurship D. diversification E. corporate entrepreneurship

E. Controlling

Which management function is involved with ensuring that an event occurs as it was intended to​ occur? A. Planning B. Leading C. Organizing D. Directing E. Controlling

A. marketing

Which of the following is NOT a step of the innovation​ process? A. marketing B. diffusing C. monitoring D. inventing E. integrating

C. Self-managed team

Which type of team generally works to accomplish whole tasks as opposed to​ "parts" of a​ job? A. Problem-solving team B. Special-purpose team C. Self-managed team D. Cross-functional team E. Informal team

C. Physiological needs

According to​ Maslow's hierarchy of​ needs, which needs are the most basic and​ important? A. Security and safety needs B. Esteem needs C. Physiological needs D. Social needs E. Self-actualization

B. standard

At the Holiday​ Hotel, maids are told they need to completely clean a room in 5 minutes or less for their performance to be considered adequate. This specific time limit would best be described as a​ ________. A. symptom B. standard C. principle D. code of conduct E. value statement

E. Job enlargement

Increasing the number of operations an individual​ performs, to enhance satisfaction in​ work, is known as​ _________. A. Job enrichment B. Job rotation C. Behavior modification D. Task development E. Job enlargement

E. liquidity

The four types of ratios considered in ratio analysis are​ profitability, activity,​ leverage, and​ _______. A. layout B. quality C. fixed cost D. operations control E. liquidity

A. production

The transformation of organizational resources into products is called​ ________. A. production B. robotics C. quality control D. productivity E. continual improvement

A. efficiency

A CEO is looking at the degree to which organizational resources contribute to productivity. This CEO is looking at the concept known as​ __________. A. efficiency B. effectiveness C. materials control D. quality assurance E. job design

B. informal groups

Collections of individuals with common work experience who have formed a system of interpersonal relations not established by management are called​ ________. A. committees B. informal groups C. teams D. formal groups E. task groups

D. automation

The replacement of human effort by electromechanical devices is called​ ________. A. motion-study techniques B. production C. computer-aided design D. automation E. quality assurance

e. feedback

The​ destination's reaction to a message is referred to as​ _________. a. lateral communication b. nonverbal communication c. clarity d. downward communication e. feedback

E. Behavior modification

________ focuses on encouraging appropriate behaviors by emphasizing rewards and thus controlling the consequences of behavior. A. Effective managerial communication B. Autonomy C. Negative reinforcement D. Motivation strength E. Behavior modification

d. unsuccessful

​_____ communication is an interpersonal communication situation in which the information that the source intends to share with the destination and the meaning that the destination derives from the transmitted message are different. a. successful b. difference c. interference d. unsuccessful e. source

B. entrepreneurship

The​ identification, evaluation, and exploitation of opportunities is known as​ ________. A. opportunistic assessment B. entrepreneurship C. feasibility analysis D. risk/reward analysis E. domain definition

A. Exploitation

Which term refers to an entrepreneur deciding to pursue a business opportunity by producing and marketing a​ product? A. Exploitation B. Sustained regeneration C. Social entrepreneurship D. Feasibility analysis E. Venture capitalism

c. communication

Which term refers to the process of sharing a message with​ others? a. motivating b. emotional intelligence c. communication d. influencing e. persuasion

B. Theory X

Joel is a manager who assumes that all his subordinates will slack off and do a poor job unless they are monitored and punished for even small transgressions. Which of the following would best describe​ Joel's approach to employee​ motivation? A. Theory Y B. Theory X C. Theory Z D. Needs-goal theory E. Equity theory

A. intrinsic reward

Mario feels good about himself when he helps his​ co-workers. In the terminology of the Porterdash-Lawler theory of motivation this would be called​ a(n) _________. A. intrinsic reward B. equity judgement C. goal D. esteem need E. extrinsic reward

E. bank financing

Max is an entrepreneur who is looking to get a loan from a financial institution. Which form of external capital is Max using to fund his business​ venture? A. venture capitalist B. angel investors C. social value D. stock options E. bank financing

A. performing

When a team fully focuses on solving organizational problems and addressing​ challenges, the team is in the​ ________ stage of the team development process. A. performing B. storming C. forming D. adjourning E. norming

e. during decoding

When is the meaning of the message determined and responded​ to? a. during transmission b. during encoding c. when the signal is sent d. when the source is developing the message e. during decoding

D. Vroom's expectancy theory

Which motivation theory is based on the idea that individuals behave as they do in order to maximize personal benefits over the long​ term? A. Porter-Lawler theory B. Needs-goal theory C. Likert's theory D. Vroom's expectancy theory E. Equity theory

B. currently satisfied customers

Which of the follow is NOT a major source of entrepreneurial​ opportunities? A. the creation of new raw materials B. currently satisfied customers C. the creation of new products or services D. the discovery of new geographical markets E. new methods of organizing

D. People who interact with and are psychologically aware of one another

Which of the following best describes a​ group? A. People with limited communication with others B. All people in an organization C. A gathering of people D. People who interact with and are psychologically aware of one another E. People who are involved in select aspects of an organization

D. Active participation in decision making

Which of the following has been found to foster innovation in​ organizations? A. Rigid job procedures B. Clearly established work rules C. Minimal levels of autonomy D. Active participation in decision making E. Strict managerial control

c. perception

Which of the following is an example of a microbarrier to​ communication? a. the use of multiple languages to communicate b. the need for increasingly complex information c. perception d. an increasing need for information e. the time available for communication

D. Motivation

​_________ is the inner state that causes people to behave in ways that accomplish goals. A. Emotional intelligence B. Self-esteem C. Productivity D. Motivation E. Self-awareness

A. The needs-goal

​_________ theory is based on the premise that behavior will continue until the felt need has been significantly reduced. A. The needs-goal B. Likert's C. Expectancy D. Equity E. The Porter-Lawler

B. budget

A financial plan that outlines how organizational funds will be acquired and spent during a given period is known as a​ ________. A. ratio analysis B. budget C. work methods analysis D. benchmark E. leveraging tool

E. helping one another to achieve organizational objectives

An organizational group can qualify as a team only if members focus on​ ________. A. interacting with one another B. increasing the satisfaction of the group C. becoming aware of each other D. limiting the size of the group E. helping one another to achieve organizational objectives

B. Members are oriented toward a single goal.

As a group becomes more mature and​ effective, group members will work for a common purpose instead of pursuing different directions. This is reflected by which of the following group member​ characteristics? A. Members have the resources necessary to attain group objectives. B. Members are oriented toward a single goal. C. Members are focused on​ self-interests. D. Members exchange​ suggestions, opinions, and information with each other. E. Members are focused on individual contributions.

A. quality circle

At Apex​ Electronics, a group of six employees are having a meeting to discuss quality problems related to a newly designed circuit board. After the​ meeting, they will convey their solutions to upper management. This scenario best describes a​ ________. A. quality circle B. supply chain C. decision tree D. cross-functional team E. virtual team

e. informal

Communication at a firm that occurs between friends and does not follow the lines of the organizational chart is best described as​ ________ organizational communication. a. upward b. formal c. downward d. lateral e. informal

E. compare measured performance to standards

Darren is the supervisor in a manufacturing facility that produces desks and chairs. Control of quality and output is his responsibility. To ensure that he is following the controlling​ process, after measuring the performance of his​ employees, he must​ _____, and then take any corrective action necessary. A. identify profitability standards B. make changes to the organization C. create the standards D. implement influencing methods E. compare measured performance to standards

A. Theory Y

Douglas McGregor identified the assumption that employees will exercise​ self-direction and​ self-control in meeting their​ objectives, an idea known as​ _________. A. Theory Y B. Theory X C. behavior modification D. hygiene modification E. Theory Z

a. stop talking

Jerry is considered a poor listener by everyone at his company. Most​ likely, he is thought of as a poor listener because he​ won't _____, which is the first and last commandment in the listening process. a. stop talking b. put the talker at ease c. empathize with the talker d. remove distractions e. ask questions

E. Feasibility analysis

Jill has an idea for a new business but needs to determine whether the idea is practical and likely to succeed. Which of the following would best help Jill in this​ situation? A. Entrepreneurial exploitation B. Information asymmetry C. Sustained regeneration D. Strategic renewal E. Feasibility analysis

C. needs-goal

The​ _____ is the most fundamental of motivation theories and begins with a person feeling a need and then the need is transformed into behavior directed toward achieving a goal. A. expectancy B. Likert C. needs-goal D. hierarchy of needs E. Porter-Lawler

C. evaluating an opportunity

What is the second stage of the entrepreneurship​ process? A. identifying an opportunity B. exploiting an opportunity C. evaluating an opportunity D. marketing the product E. brainstorming ideas

A. Building good communication

Which of the following is a​ "people-related" step in building effective work​ teams? A. Building good communication B. Rewarding and recognizing teams for their accomplishments C. Developing clear objectives and directions D. Encouraging team involvement E. Demonstrating interest in team progress

b. encoding

Which of the following terms refers to developing a message into a form that can be received and understood by​ others? a. decoding b. encoding c. decrypting d. feedback e. sourcing

B. Group control stage

Which stage of the formal group development process is characterized by flexibility and​ informality? A. Communication and​ decision-making stage B. Group control stage C. Groupthink stage D. Group solidarity stage E. Acceptance stage

A. inventing

Which step of the innovation process focuses on establishing a new idea that could potentially help the organization be more​ successful? A. inventing B. monitoring C. diffusing D. developing E. integrating

B. Promotions from within the organization

Which of the following is an example of a nonmonetary​ incentive? A. Lump sum bonuses B. Promotions from within the organization C. Gainsharing D. Stock bonuses E. Stock options

C. Communication and decison-making stage

During what phase of formal group development can group members move from mistrust to frank conversations with each​ other? A. Group solidarity stage B. Groupthink stage C. Communication and decison-making stage D. Acceptance stage E. Group control stage

d. nonverbal factors

Which of the following may have the most influence on the total effect of a​ message? a. emotional intelligence of the receiver b. listening skills c. verbal factors d. nonverbal factors e. the true purpose of the communication

C. entrepreneurial alertness

William is often able to notice new and potentially useful information in the environment. He frequently sees patterns that others do not. This is an example of​ ________. A. strategic renewal B. entrepreneurial exploitation C. entrepreneurial alertness D. sustained regeneration E. a feasibility analysis

E. monitoring

At Myers​ Industries, Mary is responsible for determining if newly implemented ideas should be improved or terminated. Mary is involved in the innovation process step of​ ________. A. diffusing B. developing C. inventing D. integrating E. monitoring

C. zero-base

At a marketing​ firm, each marketing team is required each year to justify their entire budget rather than use previous yearly budgets as a guide. This is an example of the budgeting process known as​ _______ budgeting. A. incremental B. variable C. zero-base D. statistical E. pure-breakdown

D. total quality management

The continuous process of involving organization members in ensuring that all work activities have an appropriate role in establishing product quality is called​ ________. A. brainstorming B. creativity C. the innovation process D. total quality management E. transformational leadership

A. formal group

The manager of the marketing department at​ David's company has put together a regularly scheduled meeting of individuals who get together once per week to discuss ways the company can enhance its marketing efforts. This is an example of​ a(n) _____ A. formal group B. friendship group C. command team D. production team E. informal group

C. quality

The managers at Williams Manufacturing want to make sure that their products do what they are intended to do. In this​ case, it would seem the managers are focused on​ __________. A. productivity B. the budget C. quality D. variable costs E. automation

B. forming

During the​ ________ stage of the team development​ process, team members become oriented to the team by discussing team specifics like role expectations and member skills. A. storming B. forming C. adjourning D. norming E. performing

D. innovation

What term refers to the process of applying a new idea to the improvement of organizational​ processes, products, or​ services? A. creativity B. monitoring C. integration D. innovation E. diffusing

d. angel investor

Wilson is a wealthy individual who provides capital to newly created companies. Wilson is​ a(n) ________. A. social entrepreneur B. bank financier c. venture capitalist d. angel investor e. corporate entrepreneur

B. Job rotation

_______ involves moving workers from job to job instead of specializing in one job over the long term. A. Flextime B. Job rotation C. Behavior modification D. Job enrichment E. Job enlargement

C. technology, product,​ process, and management

In the innovation​ process, the four major categories of inventions are​ ________. A. necessary, normal,​ technological, and superior B. high​ value, high​ profit, high​ quality, and high quantity C. technology, product,​ process, and management D. service, product,​ creative, and experimental E. luxury, industrial,​ complementary, and service

e. organizational communication

What type of communication relates directly to the​ goals, functions, and structure of human​ organizations? a. formal communication b. downward communication c. nonverbal communication d. interpersonal communication e. organizational communication

C. social entrepreneurship

When Muhammad Yunus launched his microfinancing venture that provided small loans in an underdeveloped​ country, he was engaging in​ _____. A. venture entrepreneurship B. sustained entrepreneurship C. social entrepreneurship D. corporate entrepreneurship E. commercial entrepreneurship

D. cross-functional team

Kelly is on a team where there are members from​ marketing, finance, human​ resources, production, and several other functions. All team members are focused on a particular objective important to the organization. Kelly appears to be in a​ ________. A. quality circle B. command group C. friendship group D. cross-functional team E. virtual team

D. quality

The term that means the degree to which a product satisfies the specifications for which it was built is​ ________. A. development B. innovation C. creativity D. quality E. monitoring

b. formal organizational communication

​________ is usually the more important type of communication in an​ organization, and its flow should be actively promoted by managers. a. nonverbal communication b. formal organizational communication c. informal organizational communication d. organizational gossip e. privileged communication