mgmt ch 1 smtbk
In the new department she is setting up, Shondra decides that top managers will report to her and that everyone else will report to the head of human resources. Which of the management functions is Shondra performing when she makes this decision?
organizing
Individuals in management who make long-term decisions about the overall direction of the organization and establish the objectives, policies, and strategies are called _______ managers. Multiple choice question.
top
Which of the following defines an organization? A group of people who work together to achieve some specific purpose Two or more people who share interests, hobbies, or collective goals A large number of people gathered together A group formed by people who are seeking friendship or common interests
A group of people who work together to achieve some specific purpose
The human resource manager felt that Anika was the best candidate for the job because she possessed the knowledge, skills, and attributes the company desired. In other words, Anika displayed _____.
career-readiness
Gerard is responsible for only one activity in his organization—the management of the human resources department. He would be classified as a
functional
Mintzberg characterized managers' interaction with people both inside and outside of their work units as their _______ roles.
intrapersonal
Alesha is looking for her first job as a marketing manager for a retailing company. When a recruiter asks her whether she has the technical skills for the job, what is he referring to?
job-specific knowledge for the position in retailing
The organizing function of management consists of arranging tasks, ______, and other resources needed to accomplish work.
people
For which level of management are conceptual skills particularly important?
top managers
organization
A group of people who work together to achieve some specific purpose
When an organization is able to produce goods or services more effectively than competitors and thereby outperform them, it has achieved a competitive ______.
advantage
Which of these individuals is an example of a top manager? Kelli oversees the marketing department for a restaurant chain. Roberto is the sales manager for three midwest states. Bryan is the shift supervisor at a retail clothing store. Aisha is the CEO of a furniture manufacturing facility.
Aisha is the CEO of a furniture manufacturing facility.
Organizing
Arranging tasks, human resources, and other resources to accomplish the necessary work
Which racial or ethnic groups in the United States are expected to increase in terms of percentage of the population over the next few decades? Non-Hispanic whites Asians Hispanics African Americans
Asians Hispanics African Americans
Which employee is the best example of a functional manager? Mallory, who became the CEO after working for the company for 12 years. Miguel, who is responsible for the company's warehouse, production, and product source lines. Rachel, who is a supervisor and is responsible for the activities of three employees at the company. Brett, who is the manager of the company's accounting department.
Brett, who is the manager of the company's accounting department.
Planning
Establishing goals and determining how to achieve them
Which of these employees is demonstrating a proactive learning orientation? Millicent is taking a computer coding class at the community college so she can apply for a new role at work. Grigor often takes the lead in volunteer opportunities at the office. Rosa has worked in her department for 12 years and often acts as a mentor for new hires. Charlie is interested in applying for the management position at work and feels he has enough skills for the job.
Millicent is taking a computer coding class at the community college so she can apply for a new role at work.
Which of the following statements is true about managerial compensation? Some middle-level managers make more than $100,000 a year. Few managers make more than minimum wage. Lower-level managers typically make between $50,000 and $135,000 a year. The problems outweigh the benefits.
Some middle-level managers make more than $100,000 a year.
A learned predisposition toward a given object is called a(n) _____.
attitude
What did Mintzberg observe about work behavior in the managers he studied? They were careful to take frequent breaks to relax. Some worked up to 90 hours a week. Few of them drank coffee during work hours. They almost always devoted lunchtime to meetings.
Some worked up to 90 hours a week. They almost always devoted lunchtime to meetings.
What are two potential rewards of being an exceptional manager? (Choose every correct answer.) The ability to earn more than most workers Fringe benefits, such as a large office or stock options The ability to make decisions without being questioned A guarantee of employment in one's chosen field
The ability to earn more than most workers Fringe benefits, such as a large office or stock options
What are primary skills that companies seek in top managers? The ability to motivate and engage others The ability to communicate A high level of energy Eagerness to please others
The ability to motivate and engage others The ability to communicate A high level of energy
What did Mintzberg observe about work behavior in the managers he studied? They almost always devoted lunchtime to meetings. Some worked up to 90 hours a week. Few of them drank coffee during work hours. They were careful to take frequent breaks to relax.
They almost always devoted lunchtime to meetings. Some worked up to 90 hours a week.
Which of the following represents an ethical challenge? Paul and Kevin conducted a videoconference about the new product line since they were both home sick. Zeynep's company uses only green materials, but he is tempted to use a cheaper supplier whose products are not environmentally friendly. Tonya told the supplier that recycled parts were important because her company wants to save money. Connor decided to text his sales order into the home office in order to make sure it was received on time.
Zeynep's company uses only green materials, but he is tempted to use a cheaper supplier whose products are not environmentally friendly.
Which of these organizations is considered for-profit? a retail clothing store a labor union a social-welfare agency a local police department
a retail clothing store
What key to career growth did Jeff Bezos possess that motivated him to leave a stable lucrative job and create a start-up that became Amazon?
ability to take risks
The ability to think analytically, visualize an organization as a whole, and understand how the parts work together are examples of _______ skills.
conceptual
The company president meets with senior managers to determine what is causing a problem with the company's best-selling computer microchip. They discuss whether the cause might be a modification that was made in the manufacturing process. Which management function is the group performing?
controlling
The managerial function of ______ involves monitoring performance, comparing it to goals, and taking corrective action when needed.
controlling
At the human resource conference, Heidi attended a presentation on how to maximize the contributions of employees of different genders, races, ethnicities, and age groups. This presentation was about managing for _____.
diversity
Alison sells her one-of-a-kind, handmade beaded jewelry online. That means that Alison is involved in _______.
e-commerce
The buying and selling of goods or services over computer networks is known as _______, whereas _______ involves using the Internet to facilitate every aspect of running a business.
e-commerce; e-business
In order for an organization to maintain a competitive advantage, it must stay ahead of its competition in customer responsiveness, innovation, quality, and _______.
efficiency
Gordon would like to win back his customer by giving him tickets to a major league baseball game, but he knows his company frowns on this type of activity. Which type of dilemma is Gordon facing?
ethical
True or false: Having experience in a specific industry is the only characteristic people must possess to succeed professionally.
f
True or false: Today, it is more common for a company to hire an executive who will give orders rather than someone who will ask questions and encourage independent thinking.
f
A ______ organization's purpose is to make money by offering products or services.
for-profit
Meaningfulness is associated with _____ rather than _____.
giving;taking
After purchasing a small company in China, Linda's US-based company trained all of its employees on Chinese business customs so they would be able to communicate properly with their new coworkers in China. Linda's company was responding to the results of __________
globalization
Expanding operations in countries where verbal expressions and gestures do not have the same meaning illustrate one of the main challenges of managing for _______.
globalization
Employees who have the ability to work well with others to get things done are said to have _____ skills.
human
Kenneth is admired as a manager because of his ability to work well with others to get things done. Which type of skill is Kenneth displaying?
human
In his annual convention speech, the founder of a medical research organization reminded all the employees of the importance of their work in finding a cure for pediatric diabetes. He praised them for their dedication and urged them to continue their work. Which management function did the founder perform in his speech?"
leading
Motivating, directing, and otherwise influencing people to work hard to achieve the organization's goals is the definition of which management function?
leading
Which managerial roles were identified by Mintzberg as interpersonal roles? Spokesperson Liaison Disseminator Figurehead Leader
leasion figurehead leader
What term is defined as the sense of belonging to and serving something that you believe is bigger than the self?
meaningfulness
In her role as a grocery store general manager, Shara is able to make changes that affect customers, store employees, and individual department managers.This is an example of the _____ effect. Multiple choice question.
multiplier
The concept that a manager's influence extends far beyond the results that can be achieved by an individual acting alone is called the _____ effect.
multiplier
In business, a group of people who work together in an attempt to achieve some specific purpose is known as a(n) _____.
organization
Caliana manages the warehouse for United Processors Inc. At the beginning of each year, she determines the department goals for the next 12 months. Which of the four management functions is she performing when she sets these goals
planning
Setting goals and figuring out how to achieve them describes the _____ function of the management process.
planning
A _____ learning orientation is the desire to learn and improve your knowledge, soft skills, and other characteristics in pursuit of personal development.
proactive
Dell Computer uses recycled and recyclable materials in its product and packaging design in an effort to minimize damage to the environment which will help future generations meet their own needs. Dell's efforts are an example of _____. Multiple choice question.
sustainability
Meeting the needs of the present through economic development without compromising the needs of future generations to meet their own needs is called ______.
sustainability
True or false: Taking ownership of a work project is an example of an attitude.
t
The job-specific knowledge you need to perform well in a specialized field, known as _______ skills, appear to be most important for first-line managers.
technical
to be effective means
to achieve results, to make the right decisions and to successfully carry them out so that they achieve the organization's goals
to be efficient means
to use resources -people, money, raw materials, and the like -wisely and cost-effectively
Which of the following are keys to managing your career readiness successfully? Following a process Taking responsibility over managing your career Earning an advanced business degree Personal reflection, motivation, commitment, and experimentation
Following a process Taking responsibility over managing your career Personal reflection, motivation, commitment, and experimentation
Controlling
Monitoring performance against goals and taking corrective action as needed
According to one study, which three of the following represent the largest gaps in career readiness employers see in college students applying for employment? written communication diversity and inclusion critical/analytical thinking motivation to learn organizing/evaluating information
written communication critical/analytical thinking organizing/evaluating information
Who has the main responsibility for managing your career?
you
management is defined as
1. The pursuit of organizational goals efficiently and effectively by 2. Integrating the work of people through 3. Planning, organizing, leading, and controlling the organization's resources
According to Mintzberg's findings, it was typical for managers to work ____ hours per week at a minimum.
50
Which of the following managers demonstrates the management function of planning (in contrast to organizing, controlling, or leading)? Stephen, who creates the position of ethics officer and reassigns the human resource group to report to that person Kylie, who reviews sales figures after six months and replaces three salespeople who were underperforming Harrison, who awards a $75 bonus to any employee who brings in a new customer Maribeth, who determines that her sales staff needs to contact twenty new customers each month to meet department goals
Maribeth, who determines that her sales staff needs to contact twenty new customers each month to meet department goals
Leading
Motivating, directing, and influencing others to achieve organizational goals
