1: Supervision: Tradition and Contemporary Trends

According to Abraham Maslow's classification of needs, an example of a need related to love and belongingness in a workplace is _____.

a supportive manager

An example of an esteem need in a workplace according to Abraham Maslow's hierarchy of needs is _____.

confidence

Monitoring performance and making needed corrections is the management function of ____

controlling

Kim is a supervisor at a supermarket. She refrains from engaging in favoritism and makes sure to apply company rules to herself. In this scenario, Kim is exhibiting the characteristic of _____.

fairness

_____ skills are the skills required to work effectively with other people.

human relations

Identify a true statement about the relationship between the management functions and hierarchy of managers.

supervisors spend most of their time leading and controlling

_____, a contemporary business demand, refers to the operation of a business with a minimal impact on the environment.

sustainability

Evan, a resident of Cincinnati, has been a fashion designer for the past five years. His ability to sew is an example of his _____.

technical skills

Authority

the right to do certain things

True or false: An organization holds a supervisor accountable for carrying out his or her responsibilities.

true

True or false: Today almost one in six workers in the United States are immigrants.

true

Supervisor

A manager at the first level of management.

Identify a true statement about an individual who is new to the role of supervisor.

He or she should not rush to make changes in his or her department

Frederick W. Taylor is often referred to as the father of _____.

scientific management

A contemporary business demand such as _____ refers to online tools for sharing information.

social media

An example of a change-related activity in an organization is _____.

encouraging others to think creatively

_____ skills are the specialized knowledge and proficiency used to carry out particular procedures or activities in an organization.

technical

Power

the ability to do certain things

Identify the responsibilities of supervisors

- They should follow workplace safety rules and regulations. - They should abide by appropriate hiring practices. - They should keep their subordinates up to date and informed.

Identify a true statement about Frederick W. Taylor.

He suggested that the application of science to the study of production can result in maximal employee efficiency.

Identify a true statement about the traits of successful supervisors.

They should refrain from doing personal tasks on the job.

_____ is an example of a safety need of an individual in a workplace as prescribed by Abraham Maslow.

Medical insurance

The practice of imposing penalties for failing to adequately carry out responsibilities and providing rewards for meeting responsibilities is known as _____

Accountability

True or false: A mechanic's ability to bring an automobile engine back to life relies on decision-making skills.

False

Identify a true statement about the relative importance of the types of skills for different levels of managers in an organization.

Supervisors rely more on technical skills than do higher-level managers.

The _____ defines a supervisor as any individual having authority, in the interest of the employer, to hire, transfer, suspend, lay off, recall, promote, discharge, assign, reward or discipline other employees, or responsibility to direct them, or to adjust their grievances, or effectively to recommend such action, if in connection with foregoing the exercise of such authority is not of a merely routine or clerical nature, but requires the use of independent judgment.

The Taft-Hartley Act

An example of a people-related activity in an organization is _____.

developing employees' skills

Daniel is a supervisor in a production facility. He imposes strict punishment on workers who do not reach work on time but lacks punctuality himself. In this scenario, _____ is a characteristic that Daniel needs to acquire in order to become a better supervisor.

fairness

True or false: The management functions of planning, organizing, staffing, leading, and controlling are independent of each other and do not depend on the preceding function or functions.

false

True or false: Planning is an example of a change-related activity

false; it is an example of task-related activities

According to Abraham Maslow, _____ is an example of a safety need of an individual.

job security

Influencing employees to act (or not act) in a certain way is the function of _____

leading

Motivating and inspiring employees to better their performance at work is an example of _____.

leading

Aaron is appointed as a supervisor of the marketing department at a publishing firm. As a supervisor, Aaron should _____

maintain error-free employee records

At the supervisory level, activities such as scheduling projects and assigning duties to employees are part of the management function of _____.

organizing

In an organization, the efforts taken by managers to empower employees to solve problems is an example of _____.

people-related activities

Lee, a supervisor at an apparel manufacturing unit, prepares a budget for his department that projects all the possible expenses for the coming quarter. In this scenario, Lee has performed the management function of _____.

planning

Which of the following is true of the supervisory function of planning?

planning by top managers results in organizational goal

Sarah, a supervisor of the production unit of a textile company, is endowed with the responsibility of executing a new project. To accomplish the task, she hires, trains, and develops the required number of new employees. In this scenario, the management function performed by Sarah is known as _____.

staffing

The activities involved in identifying, hiring, and developing the necessary number and quality of employees are known as the function of _____

staffing

Immigrant workers with a college degree

their numbers are rising especially in the eastern united states

Immigrant workers without a high school diploma

they tend to be concentrated in the western united states

Identify the traits exhibited by successful supervisors.

- They are loyal - They have a positive attitude

Identify an example of a technical skill in an organization.

Designing brochures

According to Abraham Maslow, _____ would be an example of a physiological need of human beings.

water

_____ is an example of a physiological need of an individual in a workplace.

An acceptable pay for survival

Brett is a supervisor in the accounting department of a law firm. He notices that his expenditure on supplies is much greater than the allocated budget for the month of June. Later, he realizes that he had approved a large purchase of stationery supplies to take advantage of a volume discount. In this scenario, Brett has performed the management function of _____.

controlling

_____ is an example of a technical skill.

Developing a new accounting system

Identify a human relations skill.

Interviewing job applicants

Identify an example of a need related to love and belongingness as suggested by Abraham Maslow

Involvement in decision making in a team

Identify a true statement about the fact that different skills are more important at different levels of management.

Top managers tend to rely more on decision-making skills than supervisors.