1101 A+

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A manufacturing firm uses an older Windows NT computer to operate a unique piece of machinery. To support such a legacy system on the network, what common port settings are enabled for communications?

137-139 NETBIOS

A support technician is installing a new SATA hard drive on a new computer. What is the best type of cable connector the technician will plug in to supply power to the drive?

15-pin connector

How many binary digits are found within a media access control (MAC) address?

48

A network technician is upgrading the wireless network so that it can take advantage of "multiple input multiple output" (MIMO) to increase reliability and bandwidth. What standard is the technician upgrading the wireless network to?

802.11n

An engineer plans a new wired infrastructure rollout that will support wireless capabilities. The requirement includes the incorporation of access points that use 48V of power and 13 watts. Which specific IEEE standard does the engineer implement?

802.3af

A network technician is checking the records to ensure all the host names match up with the proper IP addresses for the network. What records is the technician checking? (Select all that apply.)

A AAAA

Which of the following central processing unit (CPU) architectures implements a system-on-chip (SoC) where all the controllers, including video, sound, networking, and storage, are part of the CPU?

ARM

A user states that a smartphone does not hold a charge for as long as it did in the past and seems to charge slowly. The change was noticed over the last few months. What could be the cause? (Select all that apply.)

Aging battery Aftermarket AC Adapter

A company implements a new wireless Infrastructure. During the installation, an engineer adjusts the signal of all antennas for optimal performance. Which setting does the engineer use to measure dBi?

Antenna gain

A technician is upgrading the system firmware on a PC. Which of the following is the technician upgrading? (Select all that apply.)

BIOS UEFI

A hard disk drive in a system experiences extended read and write times. What is likely the cause? (Select all that apply.)

Bad sectors Bad blocks

A network technician used a tool that energizes each wire in a cable. When the technician sent energy to some of the wires, the LED on the tool did not light up. What tool was the technician using?

Cable tester

A technician troubleshoots a motherboard issue. What the tech discovers is chip creep with a serial ATA (SATA) connector. What is the cause? (Select all that apply.)

Changing temperature Dust and dirt

A user's computer powers on, but it does not pass the power on self-test (POST) and there is no display on the monitor. The IT specialist starts with the POST issue. Which of the following troubleshooting tests are appropriate in this situation? (Select which one does not apply.)

Check power management with ACPI.

A user's monitor displays a distortedly large image. To fix the resolution problem, which software troubleshooting steps is not necessary?

Check that the monitor is powered on.

Which type of virtualization refers to any solution designed to run on ordinary desktops or workstations?

Client-side virtualization

A desktop technician has responded to a user whose computer is running slow. The user claims they did not do anything that would cause the computer to run slow. What should the technician do to try to determine the probable cause of the problem? (Select all that apply.)

Conduct research. Question the obvious.

Systems administrators deploy a virtualization solution that separates host resources for each instance at the operating system level. Which solution is running?

Container

A developer wants to ensure that no matter what server an administrator deploys their application on, it has all the libraries and dependencies needed for the application to operate properly. How can the developer accomplish this?

Container virtualization

A cloud service provider is taking advantage of software-defined networking (SDN) to allow customers to provision and deprovision cloud resources on-demand. Which layer of SDN does the SDN controller operate on?

Control

A technician is troubleshooting a failed redundant array of independent disks (RAID) configuration and is unable to access the RAID configuration utility. What does this indicate?

Controller failure

A hardware technician is tearing apart a non-functioning computer to salvage parts and pulls out a memory stick that synchronizes its speed to the motherboard system clock and has a peak transfer rate of 1600MBps. What type of memory has the technician removed?

DDR SDRAM

A user tries to connect a second monitor to a computer. The computer has an available digital visual interface (DVI) connector that outputs a digital signal and the monitor has a video graphics array (VGA) connector. A technician recommends a VGA to which type of cable?

DVI-I

A technician follows a best practice methodology when troubleshooting a problematic computer system. Which of the following represents a consequence of having a problematic computer when considering that problems have causes, symptoms, and consequences?

Data required for a meeting is missing.

A support technician at a corporate office needs to recommend a new multifunction printer for the administrative office. Since the office commonly prints and scans photos and high graphic items, the technician needs to select a multifunction printer that will meet this need. What characteristics should the technician review to choose the correct multifunction printer? (Select all that apply.)

Dots per inch (DPI) Pixels per inch (PPI)

Every time a user attempts to save a file, the computer shows an error that reads, "Cannot read from the source disk." What kind of issue does this indicate?

Drive issue

A hardware technician is building a server that will process financial data in real-time and wants to use error correcting code (ECC) RAM that will detect and correct errors, if possible. What other considerations will the technician need to include to support the ECC RAM? (Select all that apply.)

ECC - Capable Motherboard 72-bit data bus

A company uses a database that a developer wrote in-house. Since the database is not supported and the developer has left the organization, what is the database considered to be?

Embedded system

After identifying the problem with a user's computer and collecting detailed information from the user about the problem, a technician believes they know the cause. However, when testing this theory, the technician discovers they were wrong and may not be capable of resolving the issue. What are some appropriate troubleshooting steps for the technician to try next? (Select all that apply.)

Escalate. Develop a new theory.

A technician that is new to 3D printers needs to call service for a malfunctioning printer. The technician explains that the problem is with what looks to be a print-head. Which component does the tech report as a problem?

Extruder

An organization that does not support the autodiscovery feature for email servers is deploying new phones to its team. A user is configuring their email server on their new device. What options could the user enter in the incoming mail server field to implement a proper configuration? (Select all that apply.)

FQDN IP address

A company hires a network technician who is reviewing the network setup documentation. The technician sees that the company has fiber optic cable running all the way up to the building. This represents what type of connection?

FTTP

An engineer is designing a new computer system and wants to provide active cooling to improve airflow and dissipate heat from around the components. What will the engineer use in the system?

Fans

A technician installs memory into a computer that supports a multi-channel configuration. A 4GB module is placed in bank A1 and a 16GB module is placed in bank B1. A diagnostic tool reports that 12GB is useable, but not as multi-channel. What mode does the system use in making all of the memory available?

Flex

A company uses cell phones that do not have SIM cards and can only be managed by a specific network provider. The company wants to buy 3G cell phones that have SIM cards so they can switch to any chosen provider. What network type best suits the company's needs?

GSM

When an employee prints to a newly installed printer, the printed pages only have a few characters on each page. What type of error is this?

Garbled print issue

To mitigate the heat a high-end gaming system will generate, an engineer is using a liquid-based cooling system in the design. Which of the following components are NOT a part of an open-loop, liquid-based cooling system?

Heat sinks

A small company hired a network technician to upgrade its network. Surprisingly the company was still using a legacy hardware device that configures a network into a star topology. What device was this?

Hub

A network technician is configuring an email connection that will have a permanent connection to the mail server. What kind of email connection is the technician configuring?

IMAP

A network technician is purchasing new displays for the graphics design team. Which type of thin-film transistor (TFT) will be optimal for supporting that type of work?

In-plane switching

A network technician sets up the wireless network in such a way that each client device connects to the network via an access point (AP). What type of configuration is this?

Infrastructure mode

An employee prints documents and photos on the office inkjet printer, but they are printing in the wrong color. What is the correct maintenance step the employee needs to perform on the printer?

Ink cartridge replacement

A support technician at a corporate office needs to recommend a new laser printer for the administrative office. The office personnel requests a printer that they will not have to refill as often as their current printer. What does the technician need to look for to make the proper decision on which printer to get?

Input tray capacity

Which of the following solutions can address occasional overheating in a system that's positioned safely away from other objects by facilitating airflow to cool down the internal components? (Select all that apply.)

Install a new system fan Use blanking plates

A support technician opened a PC case and observed a small computer system interface (SCSI) connector plugged into the motherboard. What can the technician know to be true about the connector?

It is likely connected to the hard disk.

A support technician plugged a monitor with a USB C cable connector into a USB C port on the computer, but the monitor would not function. Why would the monitor not work?

It was not a Thunderbolt version 3 cable.

A printer technician works in a corporate office. Their office has multiple types of printers that require regular maintenance. Which type of printer maintenance includes replacing and properly disposing of a toner print cartridge?

Laser printer maintenance

A technician needs to replace a solid-state drive (SSD) in a user's laptop. The technician requested the purchasing department to order a drive that has higher bus speeds than other SSDs and fits into a PCI Express bus. Which drive type does the purchasing department order?

M.2

A company realizes that it needs to implement a management solution for mobile phones. Which solution is specific to the restriction of apps installed from a device's app store?

MAM

A college that has several campuses located in different parts of the city has hired a network technician. What type of network will the technician most likely be working on?

MAN

A technician plans a memory upgrade for a fleet of computers for sales users. When evaluating the various types of memory modules, what module types are commonly used for ultraportable laptops? (Select all that apply.)

Mini-DIMM Micro-DIMM

A technician is troubleshooting a computer that will not turn on. The technician has verified that the wall socket and devices leading to the computer are working correctly. What could remain as an issue? (Select all that apply).

Motherboard Power supply unit

A user complains that a computer is too slow when opening numerous applications. A technician suggests purchasing a new computer that features CMP capabilities to handle the user's workload. Which statement describes the technician's suggestion?

Multiple processing cores combined in the same package

A network administrator configures an authentication, authorization, and accounting (AAA) server. Which component in the AAA server setup does not store authentication credentials, but acts as a transit to forward data between devices?

NAP

A support firm installs and configures network access control systems for organizations. This includes implementing the security mechanisms for local and remote computers to authenticate with an internal server system. A switch is put in place on the edge of the network to protect the server and protect against unauthorized traffic. What role does the switch play in the implementation?

Network Access Server

A user returned a new laptop to the helpdesk with complaints that the screen was too dark and that the desktop image they put on it burned into the display. What kind of display does the laptop have?

OLED

A technician is troubleshooting a projector that keeps randomly shutting down. What is the most likely cause?

Overheating

A college would like to implement a secured print solution so that print jobs do not arrive at a printer until the printer is physically interacted with. This will help prevent students from potentially picking up faculty print jobs. Which two physical security solutions does the IT department consider to accomplish this? (Select all that apply.)

PIN code Badging

A network technician configures a foundational cloud setup that will allow the developers to start all application development using a standardized server and database setup. What type of cloud service model is the technician configuring?

PaaS

A support technician at a corporate office needs to recommend a new laser printer for the administrative office. The office prints multiple types and sizes of documents, labels, envelopes, and other materials. What does the technician need to look for to make the proper decision on which printer to get?

Paper handling

A network technician is installing a device with an inductor that will copy all the traffic coming through the cable to a monitor port. What type of device is the technician installing?

Passive TAP

A technician troubleshoots wired connectivity issues with a device. What should the technician check first to resolve a no connectivity issue?

Patch cable

A support technician is connecting a current standard extended integrated drive electronics (IDE) cable to a PC's motherboard and knows that pin 1 on the cable must match up with pin 1 on the port. How can the tech know where pin 1 is on the cable?

Pin 1 has a red stripe.

An engineer troubleshooting a network connection identifies a port flapping problem. What should the engineer not investigate as a possible cause?

Port Security

A technician is managing configuration settings in Windows for a LaserJet printer from the printer's properties dialog box. Among the following options, which one is NOT commonly found in the properties dialog box?

Print in color or black and white

A printer support technician at a corporate office receives a call from the administrative office that their printer is showing online, but nothing is printing out. When checking the print server, there are multiple documents queued for the printer. What type of error is this?

Print spooler issue

A computer has three disk drives. Which of the following RAID configurations will most likely be used with such a setup? (Select all that apply.)

RAID 0 RAID 5

A system engineer is configuring fault tolerance with a configuration that uses a logical striped volume with two mirrored arrays. What redundant array of independent disks is the engineer using?

RAID 10

A cloud administrator configures a cloud instance to increase its resources during times of high utilization and decrease its resources when peak utilization times end. What cloud characteristic does this represent?

Rapid elasticity

A company considers moving its infrastructure to the cloud. Management emphasizes the need to handle changes in resource usage in real-time. Which feature fulfills this need?

Rapid elasticity

A user notices that a smartphone is not functioning properly. Switching between applications takes an excessive amount of time. What symptoms should a technician look for?

Resource usage

A technician needs to repair a laptop. Symptoms are that some keyboard characters are not typing properly and the fingerprint reader is not recognized. What type of component is the technician inspecting?

Ribbon cables

An energy company is upgrading its systems across multiple sites. The company would like to control the systems with software that communicates with the current programmable logic controllers (PLCs) and new RTUs. What kind of system is the company upgrading to?

SCADA

A technician loans a laptop to employees when they go on travel and each time an employee returns the laptop the technician reformats it and reloads the operating system and all the software. After several years of following this process, the laptop is sluggish and often freezes. What is most likely to cause this to happen?

SSD

Rather than purchasing a fixed number of software licenses, a business only wants to pay for the number of licenses they actually need at any given time. What kind of cloud service model is this business pursuing?

SaaS

An energy company is strengthening its defenses and wants to look for methods that successfully protect trade secrets by ensuring none of its company computing assets are hijacked by malware. To assist in safeguarding the sensitive information, what can the technician enable to ensure this will not happen?

Secure boot

A manager directs a support technician to plug a device into the communications (COM) port. What port is the manager referring to?

Serial

A company hired an administrator to manage their computers that host the employees' shared resources and applications. What kind of computers will the administrator manage?

Server

An engineer plans a fiber cable implementation between two campus buildings about 50 meters apart. Due to the distance between the locations, the engineer selects single-mode fiber. What specifications does the engineer need to consider with this decision?

Small core, long distances, long wavelength

A network technician is upgrading a legacy network for a small business and is replacing their legacy hub with a device that learns MAC addresses and uses them to forward frames to only the destination port, rather than sending them out to every port. What kind of device is the technician replacing the hub with?

Switch

A network technician is purchasing a digital subscriber line (DSL) service for a business that transfers large amounts of data back and forth between branches. What is the best connection type for the business?

Symmetric DSL

A technician is implementing a feature that will compare hashes of key system state data during the boot process to ensure that nobody has tampered with the system firmware, boot loader, and OS kernel. What feature is this?

TPM

A network technician is trying to locate the Cat 6A cable in a closet full of unmarked boxes with different types of cabling in them. How will the technician be able to tell which cable is Cat 6A? (Select all that apply.)

The Cat specification is on the cable jacket. The cable type is on the cable jacket.

A support technician needs to install a legacy peripheral component interconnect (PCI) sound card. Which of the following statements about PCI is NOT true?

The PCI card can fit into the PCIe slot.

A critical system is set to use secure boot. What properties are characteristic of the secure boot process? (Select all that apply.)

The firmware is configured with cryptographic keys. The operating system boot loader is digitally signed.

A network technician is setting static IPv4 addresses on servers. Which settings would be considered optional for ensuring proper communications within a local area network? (Select all that apply.)

The gateway The alternate DNS

An engineer configures a workstation for development testing by using virtualization. The engineer chooses to use a type 1 hypervisor. Which statements describe the environment? (Select all that apply.)

The hypervisor is bare-metal. The hypervisor is installed on and manages hardware directly.

Which of the following statements regarding modern connectors and ports is untrue?

They use internal connection points.

A shared printer handles a lot of print jobs for a medium-sized company. As of late, all users are complaining about the print jobs having a speckled output. What does a printer maintenance technician find to be the problem?

Toner is loose in the printer.

A user complains about the quality of the display on a laptop. The user mentions that the laptop has been in use since the company started many years ago. IT determines that the display uses a very early thin film transistor (TFT) technology and will replace the laptop. Which TFT technology does the display use?

Twisted nematic

A company plans on live streaming a company-wide meeting once a month. Engineers prepare network equipment to allow the traffic. Which protocol is normally used for such a task?

UDP

An organization conducts a weekly video conference from its home office to its field locations. Recently, employees at the field locations have been complaining of poor audio and video quality. Which protocol does an engineer monitor for performance issues?

UDP

A technician plugs a USB device into a computer and notices that the speeds are slightly less than expected. The USB port and device are USB 3.x devices, and the achieved speed is roughly 9 Gbps. What USB standard is in use?

USB 3.2 Gen 2x1

A new computer experiences a malfunction with a touch input device. A support engineer disassembles the computer to diagnose the problem. While troubleshooting, which component would the technician find as a 9-pin header on the motherboard?

USB port

What is the modern Android-based smartphone and tablet connector for wired peripherals and charging?

USB-C

When troubleshooting internet connectivity issues on a wired network, the first step is to make sure the patch cables are working and physically connected to the network ports. If that is not the problem, what is the next troubleshooting step?

Use a loopback tool to test for bad ports.

A developer asks the IT department if virtualization would be possible to test software in a sandboxed environment. The developer's workstation runs Windows 10, the central processing unit (CPU) has virtualization technology enabled, and has plenty of resources for virtual machines. Which Type 2 hypervisor does the IT staff install?

VMWare Workstation

A PC tech plugs a x4 PCIe adapter card into a x8 socket. What speed would the card be capable of running? (Select all that apply.)

x1 x4