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All of the following are steps in Kotter's eight-step model for leading change, except

. Borrow a vision for change

According to a Forbes article on the evolution of work, all of the following are elements of the future of work, except:2

. E-mail as a primary form of communication2

The following statements regarding resistance to change are true, except:

. Leaving decisions to managers helped reduce resistance to change.

All of the following are steps in the force field analysis, except:

. List how to weaken each important supporting force.

All of the following are statements related to team building, except:

. Research has shown a strong link between team building and performance.

Deidre is interested in a process consultant to help with some organizational development initiative. She should know all of the following statements from the text regarding process consultation, except:

. The consultant provides the final solution to the organizational issue(s).

. Alejandro recently read about the workout technique pioneered by General Electric (GE). He should know that all of the following are steps in the workout technique, except:

. The manager takes about 2 weeks to determine the best solution for the proposals.

All of following statements regarding theories of change are true, except:

. They are the same as theories of changing.

Teresa has recently read about an organizational development intervention known as appreciate inquiry. She should know all of the following statements about this intervention, except

. This is an individualized organizational development intervention aimed at improving individual outcomes.

All of the following are statements made in the text regarding organizational development, except:

Academics tend to write about theories of changing, and management practitioners tend to write about theories of change

. All of the following are steps in the force field analysis, except:

All forces should be of equal strength.

Which of the following is an organization development intervention in which people reflect on peak experiences and visualize the future?

Appreciative inquiry

Jessica wants to implement team-based work in her organization that has always done things individually. In this example, the unfreezing step might look like which of the following statements

Challenge assumptions regarding working alone and getting rewarded for individual effort

Which of the following represents a movement toward a new desired state?

Changing

Which of the following reactions to change occurs when employees support change and help the organization implement it?

Commitment to change

Which of the following reactions to change occurs when employees simply go along with the change but secretly hope that it is a program that will come to an end soon?

Compliance

Kelly is interested in using survey feedback in her workplace. She should know that all of the following about the use of surveys is true, except:

Confidentiality of surveys is relatively unimportant.

All of the following are steps in Kotter's eight-step model for leading change, except:

Create slow losses

According to a Forbes article on the evolution of work, all of the following are elements of the past of work, except:5

Create the ladder5

Which of the following is the first step in Kotter's eight-step model for leading change?

Create urgency.

Which of the following is an example of the physical setting subsystem involved in planned organizational change?

Cubicle design

All of the following are examples of how globalization drives organizational change, except

Customer standards

. According to recent research by McKinsey & Company on organizations with major change initiatives, all of the following were successful change factors for frontline staff, except

Decision authority

Levi recently read a classic Harvard Business Review article on how to help people overcome resistance to change. All of the following are guidelines included in the article, except:

Diminishing relationships between management and employees helps reduce resistance to change.

All of the following are examples of how technology drives organizational change, except:

Emerging markets

According to a Forbes article on the evolution of work, all of the following are elements of the past of work, except6

Engaged, empowering, and inspiring leadership6

All of the following are personal reasons individuals may resist change efforts, except:

Fear of the known

According to a Forbes article on the evolution of work, all of the following are elements of the future of work, except3

Fixed working hours3

. Which of the following involves analyzing the forces for and against change?

Force field analysis

Which of the following subsystems involved in planned organizational change provides coordination and control necessary for organized activity?

Formal organization

The book mentions that planned organizational change can have a number of targets, including all of the following except:

History

Hutchison is introducing a series of small, gradual changes. Which of the following best describes the type of change he is engaging in?

Incremental

Which of the following is not one of the learning disciplines in learning organizations?

Individualized learning

Milton is interested in the main drivers of organizational change. He should understand that all of the following are key drivers of organizational change, except:

Individuals

All of the following are organizational subsystems that are involved in organizational change, except:

Informal organization

All of the following are organizational development interventions, except:

Interviewing

Which of the following is an example of the technology subsystem involved in planned organizational change?

Job design

Which of the following is an organization skilled at creating, acquiring, interpreting, transferring, retaining knowledge, and at purposefully modifying its behavior to reflect new knowledge and insights?

Learning organization

Luke recently read a classic Harvard Business Review article on how to help people overcome resistance to change. All of the following are guidelines included in the article, except:

Leaving decisions about change to management helps reduce resistance to change as it ensures management retains the stress of designing change efforts

Gemma wants to know how to better engage an older workforce. All of the following are best practices in this regard, except:

Maintaining old, familiar positions

The book provided an example of the Yum! Brands, Inc. (Pizza Hut, Taco Bell, and KFC) implementation of a culture change that was proactive and radical. All of the following were actions the company took to create a new culture, except:

Measuring the effectiveness and commitment of frontline employees to values

According to recent research by McKinsey & Company on organizations with major change initiatives, all of the following were successful change factors for senior managers, except:

Motivation

. Jessica wants to implement team based work in her organization that has always done things individually. In this example, the refreezing step might look like which of the following statements:

Offering team rewards and reinforcing the new way work is organized.

According to a Forbes article on the evolution of work, all of the following are elements of the future of work, except:

On-premise technology

Which of the following is an example of the social factors subsystem involved in planned organizational change?

Organizational culture

Which of the following is a collection of social psychology methods employed to improve organizational effectives and employee well-being?

Organizational development

Which of the following subsystems involved in planned organizational change are characteristics of the physical space and how it is arranged?

Physical setting

Hinton is trying to actively make changes to his workplace and the practices of his organization before some threat occurs. Which of the following best describes the type of change he is engaging in?

Proactive

Which of the following is an expert with organizational development expertise who assists in a helping mode?

Process consultant

Which of the following is a type of planned organizational change that is reactive and incremental?

Put out small fires

Harper is introducing swift, dramatic transformation of his entire manufacturing system. Which of the following best describes the type of change she is engaging in?

Radical

Hilda needs to make a change to her organization as a competitor has come in and threatened to take away a large portion of her sales. Which of the following best describes the type of change she is engaging in?

Reactive

Which of the following is reinforcing and restricting the changes ?

Refreezing

All of the following are reactions to organizational change efforts, except:

Reluctance to change

All of the following statements regarding Lewin's three-step model of organizational change are true, except:

Research has demonstrated that Lewin's model is no longer relevant in today's business environment.

Which of the following reactions to change occurs when employees fight the change and try to undermine it?

Resistance

The book provided an example of the Yum! Brands, Inc. (Pizza Hut, Taco Bell, and KFC) implementation of a culture change that was proactive and radical. All of the following were actions the company took to create a new culture, except:2

Retaining old titles for familiarity and clarify2

Which of the following is an example of the formal organization subsystem involved in planned organizational change?

Reward systems

. All of the following are examples of how competition drives organizational change, except:

Robotics

According to a Forbes article on the evolution of work, all of the following are elements of the past of work, except:4

Shared information4

Jessica wants to implement team based work in her organization that has always done things individually. In this example, the changing step might look like which of the following statements:

Show a new organizational chart to employees, showing that teams are the new way that work will be organized

According to recent research by McKinsey & Company on organizations with major change initiatives, all of the following were successful change factors for senior managers, except2:

Skills in managing people2

Which of the following subsystems involved in planned organizational change includes individual differences, team interactions, and the organizational culture?

Social factors

. Which of the following is a type of planned organizational change that is reactive and radical?

Stop the bleeding

According to recent research by McKinsey & Company on organizations with major change initiatives, all of the following were successful change factors for middle managers, except:

Stretch targets

Which of the following occurs when data are collected from employees regarding their attitudes toward work, reports are created, and shared with the organization:

Survey feedback

Which of the following is defined as values, governance, transparency, and ethics, as well as such goals as diversity, social responsibility, supporting human and employee rights, protecting the environment, and contributing to the community?

Sustainability

Which of the following are group activities that involve a great deal of interaction among team members to increase trust?

Team building

Which of the following subsystems involved in planned organizational change is how raw materials and inputs transform into outputs?

Technology

Which of the following is not one of Lewin's three steps in his model of organizational change?

Thawing

All of the following are true of Kotter's eight-step model, except:

The model is unrelated to Lewin's model of change

. According to recent research by McKinsey & Company on organizations with major change initiatives, the biggest factor in the success or failure of the organizations was:

The strength of change management practices

. All of the following are organizational reasons individuals may resist change efforts, except:

Threats to personality

All of the following are examples of how the economy drives organizational change, except:

Time to market

Which of the following is a type of planned organizational change that is proactive and radical?

Transformation

. Which of the following is a type of planned organizational change that is proactive and incremental?

Tweaking

Which of the following challenges the status quo by shaking up assumptions?

Unfreezing

Abram recently read a classic Harvard Business Review article on how to help people overcome resistance to change. All of the following are guidelines recommended as a last resort as they may backfire, except:

Using impropriety

Which of the following is a method for generating new ideas using employee participation and empowerment?

Workout

. All of the following are examples of facets of workforce diversity, except:

Workplace skills