2019-20 WRS Sample Questions (1-5)

As an employee, employers assess your work ethic based on your: A. appearance B. attitude C. fairness to others. D. unused personal leave

B. attitude

Carla believes she is more productive when she listens to music at work, but her boss does not allow it. She should: A. try to convince her boss of her point of view. B. put on headphones to listen in private. C. follow company policy. D. listen to it anyway since it is good for productivity.

C. follow company policy.

Complying with workplace policies demonstrates: A. creativity B. diversity C. integrity D. sensitivity

C. integrity

Justice told his boss he would finish the financial report by Friday. Following through on his commitment is an example of which positive workplace trait? A. resourcefulness B. problem-solving C. integrity D. honesty

C. integrity

Your supervisor asks you to come in on Saturday to finish your marketing presentation because the client is coming in earlier than originally expected, on Monday morning. You already have weekend plans. What is the expectation? A. Reschedule your plans. B. Negotiate with your supervisor. C. Get someone to cover for you. D. Call the client to reschedule his visit.

A. Reschedule your plans.

Jasmine created an interactive department calendar, using an app to track attendance. Essentially she demonstrated: A. creativity B. efficiency C. professionalism D. big-picture thinking

A. creativity

Being a responsible citizen means you should: A. make ethical decisions. B. be number one in your office. C. be as productive as possible on the job. D. try to please everyone around you.

A. make ethical decisions

During a staff meeting, a supervisor asks employees to bring new ideas to the next staff meeting that will improve customer service. The BEST way to come up with new ideas is to: A. research how competitors have done it B. ignore requests that are outside of your job description C. ask your coworkers what they would do D. consult the employee handbook

A. research how competitors have done it

Which is the best example of "demonstrating creativity and innovation"? A. Evaluating potential solutions and resources B. Developing and/ore improving products, services, or processes C. Displaying a disciplined work ethic D. Prioritizing your job tasks on a daily basis

B. Developing and/or improving products, services, or processes

Which of the following best resembles initiative? A. Following leadership obediently B. Seizing a leadership opportunity C. Ethically demonstrating opportunity D. Making quality evaluations

B. Seizing a leadership opportunity

You have researched the history of a product development and are about to propose providing an additional service to your customers that should create return business and customer loyalty. This proposal is an example of: A. work ethic and adaptability B. creativity and innovation C. integrity and resolve D. customer service

B. creativity and innovation

The activity of examining information, events, or relationships and making disciplined assumptions that are clear, rational, open-minded, and based on evidence is: A. subjectivity. B. critical thinking. C. brainstorming. D. managing resources.

B. critical thinking.

The ability to find and allocate available resources to improve a product or service is an example of: A. critical thinking B. innovation C. information security D. career management

B. innovation

Even when Carla wants to view the updates on her social media accounts, she stays on task and waits for her scheduled break. Carla is demonstrating: A. self-representation. B. resourcefulness. C. work ethic. D. confidentiality.

C. work ethic.

Paul feels the schedule posted at his place of employment is confusing. He creates a new form and presents it to his manager, sharing his thoughts on how it could improve the current schedule. This shows Paul's: A. values B. diversity awareness C. integrity D. initiative

D. initiative

Laurette's supervisor asks her to select the best contractor for an upcoming construction job. Laurette narrows the choices down to four contractors. What is the process for making her decision? A. Evaluate all factors needed and select the most suitable contractor based on factors B. Ask a coworker to help make the decision and select the best contractor using this rationale. C. Select the contractor who is the most affordable and explain why to your supervisor. D. Select the contractor who is closest in distance to the job location.

A. Evaluate all factors needed and select the most suitable contractor based on the factors.

You are working at a graphic design firm. Your team is working on an important project and your team leader asks you to stay late to meet a deadline. Since you normally get off at 5 pm from work, you previously agreed to take a neighbor to an important appointment at 6:30 pm. What should you do? A. Make other arrangements for your neighbor and stay to finish the project deadline. B. Agree to stay and finish your project without question because work is more important. C. Since you first committed to help your neighbor, tell your coworker you cannot stay and why. D. Reach a compromise and work until 6:00 pm and then leave and try to still take your neighbor to the 6:30 appointment.

A. Make other arrangements for your neighbor and stay to finish the project deadline.

Shawnee submitted new procedures to her supervisor on how to improve sales and service, based on a new model she learned about during a professional development conference. These new procedures represent a(n): A. negotiation B. innovation C. collaboration D. initiative

B. innovation

Sylvia regularly stays after work to complete tasks. She demonstrates: A. tactfulness B. work ethic C. self-representation D. short-term goal setting

B. work ethic

The first thing Barry does when he opens the home improvement store each day is to switch on the lighted "Open" sign. Today, the sign does not come on. How would Barry most efficiently determine if the problem is with the power company or the sign itself? A. Reset the circuit breaker in the basement. B. Replace the bulb in the sign. C. Attempt to switch on another device to see if it has power. D. Call an electrician right away

C. Attempt to switch on another device to see if it has power.

An employee at an auto repair garage proposes a new, efficient way to safely dispose of used motor oil. This is an example of: A. teamwork B. critical thinking and problem solving C. creativity and innovation D. work ethic

C. creativity and innovation

Which of the following statements best resembles the creative process? A. find a disruption and imitate it B. find a repeating pattern C. find a pattern and disrupt it D. focus on a single idea and repeat it

C. find a new pattern and disrupt it

You are working on a time-sensitive project. Your coworker comes to you and says he needs to leave, due to a family emergency. He asks you to complete a project for him that is due that day. Following problem-solving steps, what is the FIRST step you should take to ensure all work is completed? A. Concentrate on your project first. B. Tell your coworker you are unable to help. C. Evaluate the coworker's role and performance with the project leader. D. Clarify the priority of objectives with the project leader.

D. Clarify the priority of objectives with the project leader.

Hector worked for a renewable energy company but was recently fired. He did his job better than any of the other workers in his department, but he often refused to help others with their work. Hector did his work well but never did anything extra. Why is he consistently passed over for promotion? A. The boss does not like Hector. B. Hector outperforms others and made them look less skilled. C. The boss expects too much from Hector. D. He does not have a good work ethic.

D. He does not have a good work ethic.

Eli proposed a plan to expand his business while cutting costs. This is an example of: A. professionalism B. big-picture thinking C. dependability D. creativity

D. creativity

An example of demonstrating creativity and innovation at work is to: A. arrive to work on time each day B. follow work protocol as stated by the employee policies C. have a positive relationship with your manager D. learn to do your job more efficiently

D. learn to do your job more efficiently

While working as a restaurant cashier, your friends come in to eat dinner. You should: A. serve them "free" food. B. give them a discount on their food order using your employee discount. C. tell them you are not allowed to serve them. D. treat them as you would any other customers.

D. treat them as your would any other customers