2022/Unit 1

I know that Carla and I haven't been doing so well. As for me, I feel frustrated having to follow outdated and rigid procedures. I put myself through college so I could think for myself, and it often feels like I don't get to do that in this job. Nice that Jenny was open with you so you could understand what really needs to be addressed. Based on your meeting, which critical psychological state is Jenny lacking in her work?

Experienced responsibility for outcomes of the work

I'm bored from doing the same thing over and over. I'm having a hard time motivating myself on a daily basis, especially given that I don't even see how my product fits in with the rest of the operation. I love what this company does and I hope to stay here for a long time. We have an important mission, I'm paid well, and the benefits are incredible. It's good that Carla felt psychologically safe to talk about what's bothering her. Which critical psychological state best encapsulates what Carla is lacking in her job?

Gained knowledge of actual results of the work activities

Whats the best plan to motivate Jenny?

Give Jenny discretion to develop new operating procedures.

I know executives will want information on labor costs. Which HR function tells us how much we were spending on labor for the three months prior to shut down?

HR Operations

What's your plan to help Carla?

Have Carla rotate her tasks throughout the day so she has more job variety.

Which department would determine how long it will take to educate employees on new policies and practices?

Training & Development

The Workforce Planning data shows a considerable difference in the number of competitors in each location and some variations in the desired wage rates. The area with the largest labor pool has how many of our key competitors? It is a good one to consider.

14

The new regulation for our particular area is allowing us to reopen at 20% capacity. What does 20% capacity mean?

In this case, capacity means the number of employees scheduled to work on the last day before shutdown.

That's certainly a factor worth looking into. The report rules out issues about training and compensation. They both appear to be adequate or above average. Job redesign is a low-cost approach to improving motivation and productivity. Given this, how do you plan to proceed with your team?

Interview the employees and ask about how they experience their jobs.

The consulting team just submitted their final report that should help us get to the root of these production issues. I need you to review it ASAP and get back to me with a plan of action. Read through the final memo summarizing key background information and findings from the consulting group. And here's the actual productivity and employee survey data. You can compare your team's data with that of the entire company. Given the data, I'm concerned about both of your team members, Jenny and Carla. Based on information in the report and what you know about motivation, which factor is most worth looking into?

Jobs may need to be examined and redesigned to increase intrinsic motivation.

When you say it is the area with the largest labor pool, does that figure include all people or just the unemployed who are available?

Just the unemployed who are available

I would also like to mention one other item. The following location has the lowest potential wage rates, but it is also the farthest from a major airport, which we found to be an important factor for the executives needing to travel and the clients visiting our site. From the material we brought with us, which location has the lowest wage rates and is the farthest from the airport?

Norman

Employees need to be trained, of course. From the training information you've shared, which training do you recommend?

PS150 - 5 Hours, $500