271 Ch 14

Gabrielle has an interview for a position in sales. Which of the following would most likely contribute to a favorable first impression in the interview. a. Maintain eye contact and use body language to convey confidence. b. Use the interviewer's first name to convey friendliness. c. Gently shake hands so that the impression given is not overbearing. d. Sit back and relax to appear in control of the situation.

a

Taylor has an interview; which of the following items will she likely NOT need to take with her? a. A photo of herself b. A list of references c. A professional-looking pen and paper d. Her résumé

a

Which of the following messages should be written inductively? a. Resignation b. Follow up c. Thank you d. Job acceptance

a

At the time of her graduation, Julia obtained permission from several people who will serve as references for her. Two years later, she is interviewing for a new position and knows that some employers she has interviewed with will be performing background checks on her. In regard to her references, she should a. do nothing at this point. b. send a message to her references, letting them know that requests for information will be forthcoming, and attach a current résumé. c. select all new references. d. call each reference to apologize for the inconvenience.

b

Research has shown that job applicants who participate in computer interviews a. are more likely to respond dishonestly than when face to face. b. feel less need to give socially acceptable answers. c. prefer human interviews. d. are more likely to be asked illegal questions.

b

Rochelle must write a resignation message because she found a better paying job. What writing sequence should she use? a. Deductive b. Inductive c. Direct d. Persuasive

b

The STAR method refers to a a. recommended format for writing a letter of recommendation: substantiation, thoughts, actions, and reasons. b. format to help the job applicant answer open-ended questions: situation or task, action, and result. c. reminder method for interview dressing: shined, tailored, accessorized, and ready. d. discovery process used in researching a position for which you will interview: salary, training, activities, and rewards.

b

While being interviewed for a job you really hope to be offered, the interviewer asks you about your marital status. What is the most effective way for you to handle the question? a. Refuse to answer because it is your legal right to do so. b. Attempt to answer the primary concern that motivated the question. c. Answer it to be polite and take your chances with the effects it may have. d. Let the interviewer know by changing the subject that you know the question is illegal and you do not intend to answer it.

b

You have just returned from an interview with a company and are considering the appropriateness of a thank-you letter or note. The thank-you message is a. not necessary if you thanked the interviewer in person before leaving the appointment. b. appropriate and should be written immediately. c. appropriate and should be written about two weeks from now if you haven't received a response from the company. d. not appropriate because it can be perceived as "pushy."

b

You have just told your supervisor of your intention to resign from your job, and your supervisor asked you to submit it in writing. Your message should a. be written deductively, stating the date of the resignation in the first sentence. b. recall a positive experience you had with the company. c. give all the reasons why you decided to leave the job. d. state the termination in the final sentence.

b

An interviewer who follows a predetermined agenda, including a series of questions and statements designed to elicit necessary information is conducting which type of interview? a. Stress interview b. Planned interview c. Structured interview d. Group interview

c

Kendrick, a recent college graduate, wants to communicate that he can get along with others and is accepting of diversity. Which of the following statements should he avoid making? a. I can work with others as well as independently. b. I was an officer in a service organization. c. I can work with most people. d. I participated in several organizations that had diverse memberships.

c

Kyle has an interview with a Fortune 500 company. Which of the following is LEAST important for him to know prior to the interview? a. The company's status in the industry. b. The products and services of the company. c. The company insurance and benefits. d. The names of the corporate officers.

c

Phillip has prepared the following list of questions to ask the interviewer during his initial job interview. Which question should he avoid asking the interviewer? a. What types of training are offered? b. How many people have held this job in the past five years? c. What salary are you planning to offer? d. When do you expect to make your hiring decision about this position?

c

Which of the following is FALSE concerning the handshake? a. The initial handshake in an interview helps to form a favorable first impression. b. Candidates with an impressive handshake are viewed by interviewers as having stronger social skills. c. The handshake is more important for men than for women in making a positive impression in the interview. d. All of the above are true.

c

Which of the following is an example of a desirable professional attitude during a job interview? a. Focus on the benefits you will receive from a company. b. Provide suggestions that may help turn the company around. c. Show that you are strongly interested in the company. d. Honestly admit that you are just taking interviewing for practice.

c

Which of the following statements is true concerning video interviews? a. They are especially useful for conducting a final interview after all applicants have been screened. b. A person who interviews well in person will do even better on video because much of the pressure is removed. c. Companies save time and money by using video interviewing. d. Preparing for a video interview is the same as preparing for a traditional one, except that the applicant only needs to look professional from the waist up.

c

You have decided to accept another position and must write a refusal letter to a firm that had also offered you a job. The message should be written a. deductively, opening with a pleasant comment regarding the interview, the refusal, and a forward-looking ending b. inductively, opening with an explanation about why the job offer is being refused, followed by the refusal, and closing with an apology for the refusal. c. inductively, opening with the nature of the subject, followed by the reasons for the refusal, the refusal, and a pleasant ending. d. deductively, opening with the refusal, followed by the reasons for the refusal, and an apology for wasting the interviewer's time.

c

An interviewer would likely presume that an applicant is truly interested in the job if the applicant a. wears conservative and professional clothing. b. shares knowledge about the company, its products, and services. c. follows up the interview with a thank-you message. d. does all of the above.

d

Which of the following is NOT an advantage of video interviews? a. They make better use of a recruiter's valuable time. b. They screen out applicants who cannot work under pressure. c. They allow students who may have financial constraints to meet with large companies. d. They eliminate the need for face-to-face interviews.

d

Which of the following is NOT an example of a behavioral question? a. Would you describe a major project you organized at Anycompany, Inc.? b. How did your experiences at Anycompany, Inc. prepare you to work for our company? c. What was the most difficult thing you faced in your job at Anycompany, Inc.? How did you deal with it? d. What are your major strengths and weaknesses?

d

Which of the following is NOT recommended behavior in a job interview? a. Initiate a handshake if the interviewer does not. b. Wait for the interviewer to ask you to be seated. c. Lean slightly forward to show interest. d. Emphasize a rising intonation at the end of sentences.

d

Which of the following is the LEAST important thing to know about a job you are seeking? a. Career path of the job. b. Job qualifications. c. Probable salary range. d. Vacation days.

d

Which of the following questions would be legal to ask of a job candidate? a. "Are you married?" b. "Who will watch your children if you work for us?" c. "What are the names and relationships of the people with whom you live?" d. None of the above

d

You've been offered a position over the phone with a firm and were asked to confirm your acceptance in a letter. Your letter should be written a. inductively, concluding with an enthusiastic response to the job offer. b. deductively, reviewing the match between job description and applicant qualifications. c. inductively, reminding the employer of all benefits and salary agreements. d. deductively, affirming job acceptance and confirming the first day of work.

d

The interviewer typically forms an initial impression of the applicant a. in the first few seconds of the interview. b. after several questions have been answered in the interview. c. near the close of the interview. d. while reflecting on the candidate following the interview.

a

Which of the following statements about employment interviews is FALSE? a. Preparation for the interview includes researching the organization. b. A self-analysis of your own strengths, weaknesses, accomplishments, and challenges should be undertaken prior to interviewing. c. You should go to the interview prepared to both ask and answer questions. d. Most questions asked in interviews can be answered from the résumé.

d