(3) BUSN Ch. 3

c

Sarah works in the customer service center of a discount retail store. When a customer wants to return an​ item, Sarah knows exactly what to do. Sarah makes​ a(n) _______________ decision. A. unstructured B. intuitive C. programmed D. ​non-programmed E. structured

b

​"I ​don't understand why Sonja​ [a worker in an African​ nation] is upset. I treat her just like I do my American employees.​" Bill does not understand that his​ ___________ is the problem. A. collectivism B. parochialistic attitude C. paternalistic attitude D. ethnocentrism E. egalitarianism

e

​Abraham's job requires that he work through others and coordinate their actions to achieve his​ firm's goals. Abraham is​ a(n) ___________. a. middle manager b. consultant c. team member d. top manager e. first line manager

a

​Harley-Davidson allows Portland Clothing to stitch the Harley logo on the jackets it makes and sells to retailers. This is a​ _________ arrangement. a. licensing b. partnership c. strategic alliance d. joint venture e. franchisng

c

When General Motors and Toyota created NUMA to build cars in​ California, they formed a​ _________. a. domestic subsidiary b. strategic alliance c. joint venture d. foreign subsidiary e. franchise

d

If Terry uses the​ eight-step decision-making​ model, he will​ _____________. A. select the criteria with the score closest to the average of all scores B. select the first alternative that meets the majority of his criteria C. select the least expensive alternative D. select the alternative with the highest score .E. select the first alternative that meets all his criteria

e

A problem is present when​ ____________. A. several open positions suddenly occur in an organization B. revenues exceed the budget C. employees leave the organization D. revenues exceed projections E. a discrepancy exists between an existing and a desired state of affairs

a

A few decades​ ago, PETA​ (People for the Ethical Treatment of​ Animals) pressured Avon to cease its use of lab animals to test its cosmetics although at the time there were no laws prohibiting this practice. When Avon​ did, we can say it​ ______________. A. acted with social responsiveness B. failed in its fiduciary responsibility C. expected an increase in profits from the publicity D. met its social obligation E. violated its covenant with its shareholders to maximize shareholder wealth

d

A code of ethics will be more effective if​ _____________. a. managemnt actions are hidden from view b. it is posted on every bulletin board in facility c. code is vague and open to interperetation d. management sets example and deal with unethical behavior promptly and publicly e. rule breakers death with privately

e

A major advantage of creativity is​ _____________. A. it generates a competitive advantage for the organization B. that it is available to everyone C. it keeps team members focused on the original issue D. it shortens the decision making process E. that it allows the decision maker to identify viable alternatives

c

A manager using design thinking would​ ___________. a. make sure there are product engineers on the decision team b. rely on tried and true methods when creating new product c. look at situation carefully to make sure he/she understands it fully before creating problem statement d. approach problem solving the way an artist approaches a blank canvas e. follow eight steps of rational decision making model

e

Afton Inc. built a manufacturing facility in Turkey. Afton owns the​ building, equipment, and patents for making the product but decisions are made locally by Turkish managers. This arrangement is known as a​ ______________. a. global franchise b. multinational domestic subsidiary c. global foreign subsidiary d. strategic alliance e. multi domestic foreign subsidary

d

Although​ Beva-Cola maintains bottling facilities on five​ continents, it allows each country manager to alter the recipe slightly to accommodate local tastes. We would consider​ Beva-Cola to be​ a(n) _______. A. global corporation B. international corporation C. distributed corporation D. multidomestic corporation E. transnational organization

a

American heroes tend to be​ loners, like John Wayne characters or​ Superman, because America is​ ___________. A. high in individualism B. focused in the​ short-term C. high in power distance D. high in uncertainty avoidance E. high in collectivism

c

At​ UPS, business was strong but profits were​ down, leading managers to look for ways to increase profits from existing operating income. At this​ point, the managers of UPS are at the​ __________ step in the​ decision-making process, which is​ _ a. fourth; analyzing alternative b. second; identifying decision criteria c. first; identifying problem d. fifth; selecting alternative e. third; developing alternative

d

A​ manager's ________ depends on their own​ morality, values,​ personality, and experiences. A. rights view B. theory of justice C. utilitarian view D. ethical behavior E. success

d

Because Landon consistently met his production​ goals, his boss decided to ignore the negative comments from his subordinates and​ co-workers and focus on the fact that Landon always met his goals. This is an example of​ ________. a. sunk cost bias b. immediate gratification c. framing bias d. selective perception e. over confidence bias

d

Because it wants its policies and practices to be consistent throughout the entire​ organization, regardless of the country where it​ operates, major decisions at AllWear Inc. are made at its headquarters in​ Brussels, Belgium, and are distributed to every facility through its intranet. Because of​ this, we can say with certainty that AllWear is​ a(n) ____________. A. transnational organization B. international corporation C. decentralized organization D. global corporation .E. multidomestic corporation

e

Before Dan​ retired, his manager asked him to​ "download" his troubleshooting knowledge into a database so the person who replaced him in the maintenance department could have the benefit of​ Dan's decades of experience. In this​ way, Dan created​ _________________. a. structure for unstructured prob b. neural network c. programmed intuition d. evidence based management system e. expert system

b

Big data involves​ ____________. A. low​ reliability, low​ relevance, and high risk B. high​ volume, high​ velocity, and/or high variety C. high​ accuracy, high​ accessibility, and high authenticity D. high​ maintenance, high​ motivation, and high minutia E. high​ cost, high​ collaboration, and high censorship

b

Creative thinking requires​ ______________. A. a laboratory for experimentation and a vision of the future B. ​expertise, creative-thinking​ skills, and intrinsic task motivation C. exceptional​ intelligence, minimal​ education, and innate curiosity D. time within the workday to work on ideas and a reduced work load E. freedom of​ choice, abundant​ resources, and unlimited time

b

Despite the best​ plans, some​ companies' performance suffers​ anyway, generally because​ ________. a new competitor entered the marketplace B. the​ environment, including government​ regulations, economic​ challenges, etc., allow mangers fewer alternatives C. the plan did not anticipate changing competitive conditions D. insufficient resources were allocated to the plan E. employees failed to properly execute the plan

c

Despite​ customers' satisfaction with Styrofoam packaging for its Big​ Mac, many years ago​ McDonald's changed to corrugated paper packaging because Styrofoam did not decompose easily in landfills. No law required​ McDonald's to make this change. In this​ way, McDonald's demonstrated​ ____________. a. social obligation b. social superiority c. social responsibility d. social morality e. social responsiveness

b

During times of uncertainty and constant​ change, a​ _____________ plan is better than a​ __________ one. a. short term; long term b. directional; specific c. tactical; operational d. single use; standing e. contingency; formal

e

Each of the dozens of hamburger franchises focus on some feature of its sandwich to persuade customers to prefer its brand to all others. These restaurants are pursuing a​ ___________ strategy. A. cost leadership B. quality C. focus D. innovation E. differentiation

e

Entegra publicizes that it wants to provide the highest quality motorcoach in the industry.​ Harvey, a​ first-line supervisor, stresses to his employees the importance of meeting the daily production quota of 3.5 units per day so employees must hurry and sometimes make mistakes. From this we can conclude​ ________________. A. Harvey is not a good supervisor B. Entegra is not being truthful in its advertising C. quality may be the real goal but quantity is the stated goal D. employees are confused by the mixed message E. quality may be the stated goal but quantity is the real goal

c

Events such as​ _______________ can be disruptive to global supply chains. A. civil wars B. traffic jams C. major typhoons .D. national sports tournaments E. political campaigns

b

Every​ month, the owner of​ Bob's Auto Sales wants to sell five more cars this year than in the same month last​ year, thereby increasing sales by 60 cars this year. Bob has​ _____________. A. set a sustainability goal B. set a financial goal C. developed a strategic plan D. set a strategic goal E. developed an operational plan

b

Groups become less effective as decision makers when​ ___________. A. there is broad diversity of the team members B. the group is dominated by a single person C. the group has more than five members D. more ideas are presented for consideration E. the​ eight-step process is followed

e

Groupthink can be curbed by​ _________. A. holding only virtual meetings B. using a round robin technique to vote on suggestions C. using the Delphi method to arrive at consensus D. appointing a​ non-management employee as leader of the group E. using the nominal group technique

d

If an American company chose to use the Japanese method called​ ringisei, we would expect it to​ ______________. A. allow only senior managers to make decisions for the group B. assign specific tasks to individual group members C. rely on precedent and tradition when making decisions D. use large amounts of information to form consensus within the group E. reward​ risk-takers who make decisions quickly with limited information

c

If a​ country's culture emphasized relationships​ (whom you​ know) rather than accomplishments​ (what you have​ done), we would say this culture had a​ _____________. a. low certainty avoidance b. collectivist orientation c. low performance orientation d. high future orientation e. high humane orientation

a

In addition to making sure that individuals with disabilities are free from workplace​ discrimination, the Americans with Disabilities act also requires employers to​ __________. A. make accommodations that will remove barriers to performance B. provide interpreters to employees who do not speak English C. allow employees with disabilities additional time to complete their work assignments D. provide more sick days to employees with disabilities E. reduce the performance standards for employees with disabilities

b

In addition to offering connections with​ customers, a social media strategy can​ ________. A. foster strong ties with communities B. promote collaboration among coworkers and experts C. increase number of hits by potential customers D. let competitors know what firm is buying E. gather personal information about employees

b

In many​ cases, economic espionage is not necessary because​ _______________. A. sales people are very eager to brag about what their employer is up to B. much of the​ competitor-related information managers need to make crucial strategic decisions is available and accessible to the public C. ​sub-contractors are generally willing to share what they know about their business D. companies can pay the​ competitor's employees for information E. companies can hire former employees of the competitor and gain access to their information

d

In the United​ States, it is not uncommon for an hourly worker to approach the CEO to begin a conversation. This happens​ because, according to Geert​ Hofstede, the American culture displays​ ____________. A. low individualism B. a​ short-term focus C. high collectivism D. low power distance E. high power distance

e

Individuals responsible to direct day-to-day activities of nonmanagerial employees. e.g. supervisors, shift managers, office managers, department managers, unit coordinator. a. middle manager b. consultant c. team member d. top manager e. first line manager

b

Initially Walmart relied on common carrier trucks to ship its orders from vendors to its stores. Eventually it built warehouses and bought its own trucks to ship merchandise from those warehouses to its stores. Walmart grew through​ _______________. A. horizontal integration B. backward vertical integratin c. conglomeration d. forward integration e. diversification

e

In​ 2007, Newmarket Inc. set as its annual production goal the manufacture of​ 125,000 units. By​ June, the economy had declined so drastically that sales were less than half what they had been one year earlier.​ Still, Newmarket management insisted that the firm produce all​ 125,000 units. It nearly went bankrupt in the process. Which one of the following statements could have helped prevent this​ disaster? a. important to continue formal planing to see any effect b. manager should develop plans that are specific the communicate them c. managers need to recognize planning is ongoing process d. make organizational hierarchy e. managers need to stay alert to environmental changes that may impact implementation of plan and respond as needed

b

It is well known that Disney sets the standard for moving people through wait lines. After customers complained about trying to pick the fastest checkout linelong dash—and often failinglong dash—the owner of the supermarket visited Disney to see how they managed their extremely long lines of people. The owner was​ _____________ to find a method that would lead to an advantage over his competitors. A. controlling B. benchmarking C. leading D. strategizing E. negotiating

d

McElroy has decided to purchase items at estate auctions near his home in the U.S. and sell them on eBay to buyers in​ Australia, Israel, and other countries around the world. McElroy is engaged in​ _______. A. licensing B. nearshoring C. offshoring D. exporting E. outsourcing

e

Management by objective is more effective when​ ______________ a. goals are communicated to everyone .b. positive feedback provided to employee c. goals easily attained d. mangers meet with employees to set goals e. top management is committed to process

a

Management set a production goal of 500 shippable parts per​ eight-hour shift. The scrap rate had been running at nine percent. The maximum speed of the machines was 60 parts per​ hour, or one per minute. Which one of the​ goal-setting steps was​ missed? a. evaluate available resource b. review organization mission and employee key job task c. determine goal individually d. make sure goals communicated to all who need to know e. link rewards to goal attainment

a

Managing a contingent workforce can be more difficult because​ __________. A. contingent workers may not be as committed to the organization as regular workers B. they are only​ part-time workers C. they may be assigned to more than one job at a time D. they are less skilled than permanent workers E. they require more direct observation and closer supervision than permanent workers

a

Martin balked against having to create a personal plan with goals for the next 12​ months, claiming that planning and goals would lock the organization into a course of action that may not fit the future as the competitive landscape changes. Which one of the following is the best response to​ Martin? A. Managers need to remain flexible and not be tied to a course of action simply because​ it's the plan. B. Managers must plan because it is one of the four major functions of management. C. When managers​ plan, they should be open to forging into uncharted waters. D. Managers may need to face the unknown and be open to new ways of doing things. E. Planning should enhance and support intuition and creativity.

c

Maryann is creating the employee work schedule for three weeks from now. Two of her employees have requested​ vacation, a common situation that happens nearly every week during the summer. Maryann is facing​ a(n) ________________ problem. a. unprogrammed b. procedural c. structured d. programmed e. unstructured

a

Nancy believes that her​ firm's closest competitor is about to launch a new product that could jeopardize her​ firm's market share but upper management does not share her view. Nancy is facing which criticism of​ planning? A. Planning forces​ managers' attention on​ today's competition, not on​ tomorrow's survival. B. Formal plans​ can't replace intuition and creativity. C. Managers may need to face the unknown. D. Formal planning reinforces success which can lead to failure. E. Planning may create rigidity.

e

Nike sells shoes in the United States that are made in Southeast Asia where labor rates are lower. Nike is engaging in​ _______________. A. onshoring B. global networking C. talent globalization D. resourcing E. global sourcing

d

One of the best reasons for allowing groups to make decisions is​ ______________. a. group decisions are of higher quality b. there is less pressure to conform to group c. group decisions are consistent with an authoritarian enviro d. people who are affected by decision are often best qualified to make decisions that affect them e. responsibility for the decision can be clearly assigned

d

One significant difference between an electronic meeting and a video conference is​ ___________. A. electronic meetings are faster and cheaper than videoconferences B. discussions do not digress in a videoconference C. participants in a videoconference have complete anonymity D. videoconference participants are generally in different locations E. in an electronic​ meeting, participants cannot see each other

a

One significant difference between traditional goal setting and management by objective is​ __________. A. in the MBO​ process, goals are set jointly with the person responsible for achieving it B. traditional goal setting is more motivational in nature C. traditional goal setting is more effective D. the MBO goals reduce productivity E. MBO is no longer relevant to​ today's workforce

e

Paul has worked in personal sales for most of his adult life. He has developed a sense of how to persuade his prospects to purchase his product. Paul is using his​ ___________. a. skill at getting prospects to escalate their commitment b. satisficing sills c. rational decision making skill d. formal sales presentation e. intuition

a

Planning is often called the primary management function because​ _____________. A. it establishes the basis for all the other things managers do B. first-level supervisors make the plans C. ​senior-level managers make the overall plan for the whole organization D. it is concerned first with means then with ends E. it happens first

e

Programmed decisions are cost effective because​ ____________. A. computers are programmed to make the decision B. the decision team does not need to have as many people C. each solution is unique and sure to fit the situation D. the decisions do not have to be evaluated in the final step of the process E. they do not need to be​ re-examined each time the situation arises

e

Rational​ decision-making works best when​ _______________. A. the impact on organization members is given high priority B. goal achievement is not important C. the decision is made by a member of upper management D. the decision will have little effect on organizational results E. the problem is clear and unambiguous

a

Strategic planning is important because​ _____ A. strategic plans help managers face uncertainty .B. it sets the performance standards for​ non-managerial workers C. organizations are like living systems that require signals from the head before they can take any action D. it is the final step in preparing for organizational success E. without a plan the people perish

e

The regional airport wants to buy the 25 properties surrounding it so it can expand its buildings and runways. Which one of the following​ statements, if​ true, would support the utilitarian view of​ ethics? A. Regardless of the size of the​ property, the airport will offer each owner the same amount of money. B. Property owners will be offered​ 90% of fair market value for their real estate. C. Because it is a legal​ "person", the airport has the right to purchase land whenever it needs it. D. Property owners will be compensated at the rate of​ $100 per square foot of land. E. The airport can serve more people with longer runways and more terminal services.

e

The statement​ "The purpose of every​ for-profit business is to maximize shareholder​ wealth" is reflective of the​ _________________ view of social responsibility. a. socialistic b. ethical view c. socioeconomic d. neo economic e.classical

c

The​ _______ view is demonstrated by the​ phrase, "the ends justify the​ means." A. reasonable B. justice C. utilitarian D. ethical E. rights

b

To be able to offer low prices every​ day, Walmart developed a purchasing system that captures information at the point of sale to relieve inventory and to trigger the generation of purchase orders that are automatically sent to vendors without human intervention. This system has become one of​ Walmart's _____________. A. Opporunities B. Core competencies C. Resources D. Threats E.Assets

c

To demonstrate a commitment to ethical behavior among both managers and​ employees, a company should​ _ a. reward results regardless of how they are obtained b. threaten to discipline employees who do not achieve their goals c. reward ethical behavior, particularly when decision results is less than desirable outcome d. remain silent when less than desired results achieved e. punish employees who fail to meet goals reagardless of behaiovr

e

Using big​ data, a social website such as Facebook could​ ____________. A. improve the reliability of the website B. remove all posts that express unpopular positions on controversial issues C. limit access to specific linked websites D. forecast demand for competing websites E. display ads for products and services based on the postings on a​ user's timeline

d

Using information gleaned from discarded computer reports found in a dumpster behind a​ competitor's offices, Ron discovered that his competitor was developing a new product that would likely be more attractive to customers than the one​ Ron's firm was developing.​ Ron's defense in the lawsuit was that he legally gathered​ _____________. a. unclassified doc b. evidence of environmental scanning c. public data d. competitive intelligence e. big data

e

WayMor produces lawn furniture in​ Bangkok, Thailand, and sells it through retailers in other Asian countries. WayMor is engaging in​ __________. A. financial globalization B. global sourcing C. product globalization D. talent globalization E. marketplace globalization

a

When Montgomery Regional Hospital uses a radiologist in Egypt to read CAT​ scans, they are using what common​ practice? A. Global sourcing B. Importing C. Subsidiary D. Licensing E. Joint venture

d

When Ross is sensitive to the culturally based holidays of his​ employees, he is focused on his​ employees' ________. A. identity B. culture C. heritage D. ethnicity E. race

d

When customers buy an Entegra​ motorhome, they expect to be able to use their​ half-million dollar motorhomes without having to return for warranty work. Entegra is known as the industry leader in quality and sells more motorhomes in its class than any other producer. From this we can conclude that​ _____________. A. ​Entegra's strategy is to give customers the amenities they want B. Entegra has figured out a way to justify its high prices C. ​Entegra's workforce is well trained D. Entegra has used quality to create a sustainable competitive advantage E. quality is expensive

c

When determining decision​ criteria, ____________. A. only the three criteria that would have the most significant impact on the outcome should be included B. no more than five criteria should be included C. what is not included can be as important as what is included D. including too many criteria makes reaching a logical decision nearly impossible E. the decision team members should be surveyed for their opinions on what to include

e

When performing a SWOT​ analysis, _______________. A. it​ doesn't matter whether the internal or external environment is analyzed first B. it is important that all details about the target market and customer preferences be discovered so extra time must be allowed for this step C. only the economic and​ political/legal environments are scanned D. the internal environment is analyzed first to identify resources and capabilities E. the external environment is analyzed first to identify opportunities and threats so that internal strengths can be identified to take advantage of the opportunities and weaknesses will not be exposed to threats

b

When the University of Burgsville built three plants in Northeast Asia to manufacture seat​ cushions, they were using what common​ practice? A. Licensing B. Foreign subsidiary C. Joint venture D. Global sourcing E. Strategic alliance

b

Which one of the following is a form of discrimination in violation of federal​ law? A. Bert is asked to cover the tattoos on his arms if he wanted to work in sales. B. Amanda is denied a promotion to serve in a Middle East country where the dominant religion is Islam. The promotion is given to a man who is not Muslim. C. ​Arnold's health insurance rates through his employer are higher than other employees because his blood pressure and cholesterol levels were high and he has a family history of heart disease. D. Belinda is denied employment at a regional hospital because she smokes. E. ​Carl's scores on the aptitude test were higher than other candidates but he did not get the job. He later found out the company hires only graduates from Princeton University for its management positions.

e

Which one of the following is a​ well-written mission​ statement? A. To expand our market share through mergers and acquisitions. B. To serve with honor and integrity the customers in our target market. C. To be the largest competitor in our industry in the United States. D. To be the best in our industry in terms of product quality and profits. E. To provide assistance to individuals with mental and physical disabilities so they can function independently as their abilities will allow.

d

Which one of the following practices would​ Frank, a Gen Y​ manager, find​ desirable? A. Cell phones and tablets are not allowed at the monthly meetings. B. ​Frank's job is​ steady, regular, and predictable. C. ​Frank's supervisor is very​ hands-off. He gives very little direction regarding projects and goals. D. Frank receives frequent comments from his supervisor about his performance and the performance of his team. E. All the​ managers, including​ Frank, meet once a month in person to discuss customer quality issues.

b

Which one of the following statements best illustrates the commitment​ concept? a. when uncertainty high, plans should be specific but flexible b. do not finance long term project with short term revenue c.employees who are fully committed to personal object more likely to achieve them d. top management must be fully committed to mangement by by objective for mbo e. don't throw good money after bad

d

Which one of the following would be considered a​ family-friendly practice? a. eileen's employer provided her with list of child care providers within 30 min of workplace b. chuck is allowed to take a company owned laptop with him on vacation c. ed a single part was required by his employer to accept part time hrs so he could care for his toddler d. deannas employer allowed her to work any eight time period between 6 am to 6pm e. darly compnany provides him with a cell phone and allows him to make personal calls on it

e

Wilma needed to fill a position that had been open for several weeks. She knew what her perfect candidate would be like but so far no one had met her standards. With time running​ out, she hired the first candidate who minimally fulfilled her requirements. What​ decision-making method did Wilma​ use? A. Intuition B. Rational decision making C. The​ eight-step process D. Neural networking E. Bounded rationality

c

Wilma's new employee was not working out as well as she had hoped so she decided to pair her with a more experienced employee. Then she sent her to training. Then she spent time coaching her. Wilma is engaging in​ ___________. a. buyer remorse b. rational decision making c. escalation of commitment d. hindsight bias e. problme solving

c

XYZ wants to be known as a​ drug-free workplace. Each time a​ work-related accident​ occurs, the employee involved is required to submit to a drug test. We can consider this to be a​ __________. A. policy B. practice C. rule D. procedure E. work instruction

b

the senior management team handed down the corporate goals to the business​ units, who created goals and plans to support them and handed those down to the department heads. They likewise handed down their goals to the first line​ supervisors, who developed plans with their​ non-managerial employees to meet those goals. This organization has created​ a(n) ____________. a. objective based competitive advantage b. means end chain c. strategy based chain d. needs based chain e. hierarchy of needs

b

​Melanie, a department​ head, worked with her subordinates to develop a plan for the department in support of the strategic plan for the organization. This department plan was communicated to all employees who were then expected to develop their own personal and team plans to help achieve the department goals. Which one of the following reasons for planning is fulfilled by this​ practice? A. Planning reduces competition. B. Planning establishes coordinated effort. C. Planning allows the use of intuition. D. Planning makes goals unnecessary. E. Planning increases uncertainty.

e

​Non-programmed decisions are made when​ ________ A. the situation is routine B. ​non-management employees are qualified to make the decision C. a rule exists to deal with the situation D. manager intuition is the best way to confront the situation E. the situation is new and​ non-recurring

b

​Today's global supply chains have been compared to​ ________________. A. spider webs spun around the earth B. intricate interconnected biological systems .C. a mighty river of commerce spanning the globe D. elaborate communications networks E. the food chain in which larger predators devour smaller​ prey, and are in turn devoured by even larger animals

e

​Tom's practice of giving a pair of shoes to children in need for every pair of shoes that are purchased is which of the following business​ practices? A. Social strategy B. Social decision C. Social working D. Social responsiveness E. Social responsibility

a

​__________ is a​ company's ability to achieve its business goals and​ long-term shareholder value by integrating​ economic, environment, and social opportunities into its strategy. A. Sustainability B. Alignment C. Greening D. Subsidiary compliance E. Social responsibility

c

​__________ represents ways in which people in an organization are different from one another. A. Ethnicity B. Population C. Diversity D. Discretion E. Race