391-5-FIX

10.Getting project information to the right people at the right time and in a useful format is not as important as developing the information in the first place..

F

10.Maslow suggests that each level of the hierarchy of needs is not necessarily a prerequisite for the levels above..

F

11.According to Herzberg, hygiene factors such as larger salaries, more supervision, or a more attractive work environment would motivate workers to do more if present..

F

11.Instead of knowing the people working on their projects and developing a trusting relationship with them, many colleagues and managers should want to focus on getting information by reading technical documents..

F

13.People have a tendency to want to report bad information..

F

2.The gap between users and developers decreases as technology advances..

F

3._________________________ involves managing communications to satisfy the needs and expectations of project stakeholders and to resolve issues..

Managing stakeholder expectations

20.A(n) ____________________ is a specific type of organizational chart that shows which organizational units are responsible for which work items..

OBS - organizational breakdown structure - organizational breakdown structure (OBS)

22.____________________ means more resources than are available are assigned to perform work at a given time..

Overallocation

15._________________________ keeps stakeholders informed about how resources are being used to achieve project objectives..

Performance reporting

9.____________________ is the potential ability to influence behavior to get people to do things they would not otherwise do..

Power

24.If a certain resource is overallocated, the project manager can change the schedule to remove resource overallocation..

T

6.____________________ can facilitate the process of distributing information, when used properly..

Technology

8.Managers who believe in McGregor's ____________________ assume that individuals do not inherently dislike work, but consider it as natural as play or rest..

Theory Y

5.Herzberg called factors that cause job satisfaction ____________________..

motivators

5.The ______________________________ analysis includes information such as the contact person for the information, when the information is due, and the preferred format for the information..

stakeholder communications

10.There are ____________________ main types of power, based on French and Raven's classic study, "The Bases of Social Power.".

5

6.____________________ should receive frequent performance feedback, and although money is not an important motivator to them, it is an effective form of feedback..

Achievers

14.____________________ is listening with the intent to understand..

Empathic listening

3.____________________ causes people to do something for a reward or to avoid a penalty..

Extrinsic motivation

1.The information technology field is relatively stable and unchanging..

F

12.It is not important to document any changes in technical specifications that might affect product performance..

F

13.People who believe in Theory Y assume that workers dislike and avoid work if possible, so managers must use coercion, threats, and various control schemes to get workers to make adequate efforts to meet objectives..

F

15.Assignment, budget, promotion, money, and penalty influence bases are automatically available to project managers as part of their position..

F

15.You can assume that a task originally scheduled to take two months of one person's time can be done in one month by two people..

F

17.Legitimate power involves using personal knowledge and expertise to get people to change their behavior..

F

18.Smaller information technology projects usually have deputy project managers or subproject managers..

F

19.A responsibility assignment matrix (RAM) is a matrix that maps the work of the project as described in the OBS to the people responsible for performing the work as described in the WBS..

F

11.____________________ is getting people to do things based on a position of authority..

Legitimate power

24.The ____________________ is a popular tool for determining personality preferences..

MBTI - Myers-Briggs Type Indicator - Myers-Briggs Type Indicator (MBTI)

21.Some organizations use ____________________ to show Responsibility, Accountability, Consultation, and Informed roles for project stakeholders..

RACI charts

19.The ____________________ allocates work to responsible and performing organizations, teams, or individuals, depending on the desired level of detail..

RAM - responsibility assignment matrix - responsibility assignment matrix (RAM)

18.Status reports can take various formats depending on the stakeholders' needs..

T

19.Many projects have each team member prepare a monthly or sometimes weekly progress report..

T

21.A staffing management plan describes when and how people will be added to and taken off the project team..

T

23.Schedules tend to focus primarily on time rather than on both time and resources..

T

5.The communications management plan will vary with the needs of the project..

T

8.It is important to put information in context, especially if it is ____________________ news..

bad

1.Many experts agree that the greatest threat to the success of any project, especially information technology projects, is a failure to ____________________..

communicate

4.A(n) ______________________________ is a document that guides project communications..

communications management plan

11.Many studies define project success as meeting project scope, time, and ____________________ goals..

cost

4.Only after meeting ____________________ needs can individuals act upon growth needs..

deficiency

14.Understanding the stakeholders' ____________________ can help in managing issues..

expectations

12.The ______________________________ includes a list of measures of success as well as priorities, expectations, and guidelines related to each measure..

expectations management matrix

1.If organizations want to be successful at implementing information technology projects, they need to understand the importance of project ____________________ and take actions to make effective use of people..

human resource management

16.The ____________________ often includes an organizational chart for the project, detailed information on roles and responsibilities, and a staffing management plan..

human resource plan

25.Many project managers keep a(n) ____________________ to document, monitor, and track issues that need to be resolved for the project team to work effectively..

issue log

23.Resource ____________________ aims to minimize period-by-period variations in resource loading by shifting tasks within their slack allowances..

leveling

9.Project managers should try to ____________________ the size of teams or sub teams to avoid making communications too complex..

limit

7.Many experts believe that the difference between good project managers and excellent project managers is their ability to nurture relationships and use empathic ____________________ skills..

listening

2.Psychosocial issues that affect how people work and how well they work include ____________________, influence and power, and effectiveness..

motivation

13.Covey, like Maslow, believes that people have the ability to be ____________________ and choose their responses to different situations..

proactive

16.Team leaders often create consolidated ____________________ based on the information received from team members..

progress reports

2.The outputs of the _________________________ process are performance reports, organizational process assets updates, and change requests..

reporting performance

13.The ____________________ statement clearly defines mandatory requirements and optional requirements..

scope

10.Many information technology professionals work on ____________________ projects where they never meet their project sponsors, other team members, or other project stakeholders..

virtual

2.The global job market for information technology workers is contracting..

F

20.A RAM should only be used to assign detailed work activities..

F

20.Team members often create consolidated progress reports based on the information received from team leaders..

F

23.Project managers must realize that all conflict is bad..

F

3.Hiring managers say interpersonal skills are the least important soft skill for information technology workers..

F

30.Project managers should limit the size of work teams to eight to ten members..

F

30.Project team members rarely need to see all project documentation..

F

4.You can separate technical skills and soft skills when working on information technology projects..

F

7.Team-building skills are often not a challenge for many project managers..

F

25.It is common to find someone with a natural ability for both communication and technical skills..

F

25.When resources are used on a more constant basis, they require more management..

F

27.It is not good practice to include time for informal meetings with customers to help develop relationships and provide staff to assist in relationship management..

F

29.E-mail is always an appropriate medium for all types of communications..

F

29.Project managers do not need to continually assess their team's performance..

F

6.The communications management plan should not address frequency of communication..

F

8.Extrinsic motivation causes people to participate in an activity for their own enjoyment..

F

18.A(n) ____________________ or draft contract often provides the basis for defining and finalizing work requirements..

RFP - Request for Proposal - Request for Proposal (RFP)

15.____________________ is a relation of harmony, conformity, accord, or affinity..

Rapport

17.____________________ are responsible for managing the subprojects into which a large project might be divided..

Subproject managers

12.____________________ is the concept that the whole is equal to more than the sum of its parts..

Synergy

12.People who need institutional power or social power want to organize others to further the goals of the organization..

T

14.Adding more people to a project that is falling behind schedule often causes more setbacks because of the increased complexity of communications..

T

14.Project managers often do not have control over project staff who report to them..

T

16.Rarely does the receiver interpret a message exactly as the sender intended..

T

16.Thamhain and Wilemon found that when project managers used work challenge and expertise to influence people, projects were more likely to succeed..

T

17.Communicating badly exponentially increases the possibility of making fatal mistakes..

T

21.Project managers should lead their teams in developing norms for dealing with various types of conflicts that might arise on their projects..

T

22.One innovative approach to hiring and retaining information technology staff is to offer existing employees incentives for helping recruit and retain personnel..

T

22.When using the confrontation mode, project managers directly face a conflict using a problem-solving approach that allows affected parties to work through their disagreements..

T

24.Emotional conflict, which stems from personality clashes and misunderstandings, often depresses team performance..

T

26.Not understanding how to communicate effectively with other cultures and people of diverse backgrounds hurts projects and businesses..

T

26.Resource leveling results in fewer problems for project personnel and accounting departments..

T

27.Project managers often recommend that people take specific training courses to improve individual and team development..

T

28.Do not have a meeting if there is a better way of achieving the objective at hand..

T

28.The first dimension of psychological type in the MBTI signifies whether people draw their energy from other people (extroverts) or from inside themselves (introverts)..

T

3.Most educational systems for information technology graduates promote strong technical skills over strong communication and social skills..

T

4.As the job market changes, people should upgrade their skills to remain marketable and flexible..

T

5.Many highly qualified information technology workers lost their jobs in the past few years..

T

6.If companies plan their projects well, they can avoid the need for overtime, or they can make it clear that overtime is optional..

T

7.By analyzing stakeholder communications needs, you can avoid wasting time or money on creating or disseminating unnecessary information..

T

8.Consistent communication helps organizations improve project communications, especially for programs composed of multiple projects..

T

9.Many WBSs include a section for project communications to ensure that reporting key information is a project deliverable..

T

9.Maslow's hierarchy of needs states that people's behaviors are guided or motivated by a sequence of needs..

T

7.The ____________________ is a tool to measure the individual needs of different people using McClelland's categories..

TAT - Thematic Apperception Test - Thematic Apperception Test (TAT)