421 Chapter 3

Barbara is a candidate for a managerial position in a financial services firm. Identify the tasks she should most likely perform as part of preparing for the interview process.

She should read as much as she can about the firm by reviewing its website, annual reports, and marketing literature. She should use social networking sites to set up informational interviews with people inside the firm.

True or false: A problem with development plans is their failure to include reflection to allow for a change of direction

False

True or false: Building rapport with peers is usually unnecessary for individuals who aspire to make it to the top levels of an organization.

False

True or false: Leaders should assume they have invited feedback merely by saying they have an open-door policy.

False

True or false: Transferring learning to new environments takes place during the second phase of the Peterson-Hicks developmental planning process

False it takes place during the last phase

Meetings between a new leader and peers should do all of the following except which?

Establish individuals with whom they can confide

Nick is excited about his new job and wants to prioritize his tasks. Identify the tasks Nick would need perform during the first two months of his new job.

Meet with key external customers and suppliers Gather benchmarking data from other organizations Meet with the former team leader

In which part of the GAPS analysis do individuals identify where they want their career to go over the next year?

Phase 1 - goals

The AOR model is a key component in which phase of the Peterson-Hicks development planning process?

Phase 4 - standards

The expectations of superiors for your career objectives are relevant during which stage of the GAPS analysis?

Phase 4 - standards

Which of the following statements regarding development plans is true? Using development plans can result in ugly surprises at performance appraisals. Making a commitment public has little impact on whether the commitment is kept. Progress should be regularly reviewed with bosses to determine whether they need modification. Once a development plan has been established and cleared with superiors it should not be changed.

Progress should be regularly reviewed with bosses to determine whether they need modification.

True or false: Leaders can learn a lot by actively observing how others react to and handle different challenges and situations, even common ones.

Reason: This is true. Observant leaders can extract meaningful leadership lessons from everyday situations. Something as plain and ordinary as a high school car wash or the activities at a fast-food restaurant may offer an interesting leadership lesson. Leaders can learn a lot by actively observing how others react to and handle different challenges and situations, even common ones.

_____ is the best way to become a technical expert.

Teaching others

Which of the following is a key topic that new leaders should discuss with their boss on the first day on their job?

The plans for the next several weeks

Viewing peers from a _____ perspective assumes that others are competent, trustworthy, willing to cooperate if they can, and proud of their work.

Theory Y

All of the following is true of leaders with high levels of technical competence except Multiple choice question. They increase the level of conflict and ambiguity in a group. They can stimulate followers to think in new ways. They can facilitate the training of subordinates. They are more likely to be promoted.

They increase the level of conflict and ambiguity in a group

Followers with good relationships with their superiors have all of the following except which? They receive lower performance ratings. They have less conflict. They have hIgh levels of mutual support. They are in the superior's in-groups.

They receive lower performance ratings.

Which of the following is not true of the superior-follower relationship? Multiple choice question. Followers should recognize that superiors have both strengths and weaknesses. Followers should allow superiors to experience surprises about new developments in the field. Followers should try to understand the goals and objectives of superiors. Followers should know a superior's values and preferences.

Followers should allow superiors to experience surprises about new developments in the field.

______analysis includes goals, actions, perceptions, and standards.

GAPS

A leader who wants to develop his technical competence should

understand how his job contributes to the overall success of the organization.

All of the following are beneficial to an effective development plan except stretch assignments. routine activities. the opinion of a partner. books on a particular development need.

routine activities

During the final phase of development planning, the development plan

should be a live document

To increase buy-in and support for change decisions, new leaders should _____ their strategy, structure, and staffing ideas with their boss and peers before making personnel decisions.

socialize

Which step lets you know whether your high-development development plan is on track?

step 4

All of the following drive team structure, when new leaders determine the proper direction for their teams except _____. Multiple choice question. team goals team vision team staffing team strategy

team staffing

The idea of voluntary but determined efforts to improve leadership skills is referred to as ______.

the 10% strech

Steps in building technical competence?

- Determining how the job contributes to the overall success of the organization - Becoming an expert in the job through education, training, observation, asking questions, and teaching - Seeking opportunities to broaden one's experiences by performing tasks associated with the other positions in one's work group and visiting other parts of the organization

True or false: Individuals who were once part of the team are no longer credible sources of sources of information and their advice should be discounted.

False. They can offer insights and history of the team and shouldn't be overlooked

During the first two weeks on the job what should a new leader do?

-learn as much as possible -develop relationships -determine future allies

steps in the development planning process for leaders in the order that they are followed

1. Identify career goals and review the organizational standards relevant to their goals 2. Prioritize their development needs by looking at data they have 3. Leaders create a focused and achievable development plan 4. Periodically review their development plan, reflect, and update the plan as needed 5. Transfer learning to new enviroments

Which is true of a good development plan? These are all part of a development plan. It keeps people on track. It establishes checkpoints. It describes the final destination.

All them are part of it

During ______, a leader should work to "socialize" his or her strategy, structure, and staffing ideas with both bosses and peers before making any personal changes.

within the first three months

True or false: Co-workers should always avoid getting involved with the personal lives of peers.

False. One of the best ways to establish strong relationships with co-workers is by lending a hand whenever peers face personal or organizational problems.

Shaun's new boss is an outgoing individual who likes to hold frequent face-to-face meetings, but in the past, Shaun has always communicated with his superior via detailed memos. Shaun should

Embrace the new boss's preference for face-to-face meetings.

Which of the following is an issue to address during the third month in a new job?

Establishing task forces to work on key change initiatives. Establishing an operating rhythm. Creating a team scorecard.

Keeping a journal can be a valuable learning tool for leaders for all of the following reasons except Journals provide a repository of ideas for future use. The process of writing a journal increases the chance that leaders can look at a situation from different perspectives. Journals provide a paper trail that can be used to prevent corrective actions. Journal provide a tale of a leader's thinking and devlopment.

Journals provide a paper trail that can be used to prevent corrective actions.

True or false: Followers need to realize that superiors do not have all the answers and they have both strengths and weaknesses.

true. Followers need to realize that superiors are not supermen or superwomen; superiors do not have all the answers, and they have both strengths and weaknesses.

True or false: Reading contemporary fiction and classics can help a leader broaden his or her perspective on leadership.

True

Which of the following are the typical features of leaders with high levels of technical competence compared to those with lower levels of technical competence? (Check all that apply.) They are less likely to rise to the top managerial levels. They seem to be able to reduce the level of role ambiguity and conflict in their groups. Followers are generally more satisfied with them. They are seldom able to stimulate followers to think about problems and issues in new ways.

They seem to be able to reduce the level of role ambiguity and conflict in their groups. Followers are generally more satisfied with them.

True or false: Meeting with peers on a regular basis becomes highly important for a new leader because his or her boss will likely ask peers how the new leader is doing.

True

Ellie was assigned a team to lead. In her first two weeks, she wanted to find out whether her team members were capable of thinking about, accepting, and driving change. Which question was she most likely to ask?

What can the team do better?

When is it especially important for leaders to ask questions in order to learn from others?

When they are new to a group or activity and have responsibility for it

Jayden is a candidate for a managerial position in a tech firm. Identify the questions he should most likely seek answers to during the interview process.

Why is the firm looking for an outside hire for the position? What is currently not working in the function or team to be led? What can make the function or team to be led more effective?

Which of the following is reinforced among co-workers when there is mutual understanding of the nature of job responsibilities?

respect

Which of the following is not a good source of information for leaders to identify areas for personal improvement?

reviews of successful subordinantes

The quadrants of the GAPS analysis focused on where you are now are _________.

abilities and perceptions

Which of the following is true about leaders who regularly practice the 10 percent stretch except?

apprehension about doing something new decreases broaden repertoire of leadership skills effectiveness will increase be a model to others

All of the following are helpful for transferring knowledge to new environments except practice your new skills in a new environment. assume the role of student to reinforce your learning. constantly update your development plan. coach others to help them learn your new skills.

assume the role of student to reinforce your learning.

Reviewing progress on a development plan can help you ________.

avoid surprises in your performance appraisal

A good springboard for further developmental opportunities is which?

becoming an expert in your field

In the context of leadership, the systematic process of building knowledge and experience or changing behavior is known as _____.

development planning

A superior interested in discovering common interests and values of peers should _____.

establish informal communication links

Which quadrants of the GAPS analysis are relevant to understanding where you want to go?

goals and standards

Individuals who want effective relationships with peers should

identify common goals and interests

In which situation should a new leader meet individually with team members during the first two weeks on the job?

if there are fewer than 15 members

When should you create the team scorecard?

in the third month

Which type of communication is important for discovering common interest and values with peers?

informal

Superiors value of the following qualities in followers except ________.

lack of integrity

On the first day on the job, new hires should expect to ______.

meet the boss and the team

During the first two weeks on a job, a new hire should do all of the following except Multiple choice question. meet individually with team members. build rapport with team members. meet with the families and spouses of direct reports. schedule one-on-one meetings with peers.

meet with the families and spouses of direct reports

Elizabeth wants to maximize the value of her journal. Her entries should do all of the following except ______. provide comments about insightful or interesting quotes about leadership. merely keep an account of the day's activities. provide a resources that can be mined for speeches and presentations. allow the leader to "think on paper" about leadership.

merely keep an account of the days activities

In which stage of the GAPS analysis is 360 degree feedback helpful?

perceptions

Individuals practicing a Theory Y attitude should _____.

recognizing peoples strengths and weaknesses