6. Stakeholder Analysis and Management
Identify Doing activities.
When you draw a BAM, where do you start?
Partners Suppliers Regulators Employees Managers Owners Competitors Customers
Who is on the Stakeholder Wheel?
Grouped 'threads' of activity. Can help identify process/people issues in the real world.
What are Activity Threads on a BAM?
Responsible Accountable Consulted Informed
What are the RACI categories?
A real world situation to be explored Stakeholders perspectives on the situation and the organisation Conceptual models on each perspective Comparision of models with perceived real-world situation Defintion of actions needed to improve the situation
What are the five stages of Soft Systems Methodology?
Watch Keep satisfied Constant active management Keep on side Ignore Keep informed
What are the stakeholder management strategies?
Champion Supporter Neutral Critic Opponent Blocker
What attitudes can stakeholders have?
A logical dependency
What do the arrows represent between each box?
Customer Actors Transformation Worldview Owner Enviroment
What does CATWOE stand for?
Temporary dependency
What does a lightning strike mean?
To model what a stakeholders perspective is on how an activity should be done. Multiple BAM's are then merged to see where there is conflict between stakeholders.
What is a BAM used for?
A Business Activity Model
What is a BAM?
A model of what the system should look like and what it should be doing. Provides a basis for considering what opportunities exist for improvement.
What is a Consensus BAM?
Lists the main products and deliverables and the stakeholders involvement using RACI categories.
What is a RACI Chart?
Helps to make an assessment of how to manage a stakeholder. Use it to help manage the effort needed to manage each stakeholder.
What is the Power/Interest grid used for?
RASCI includes Support
What is the difference between a RACI and RASCI Chart?
Worldview Transformation Customer Actors Owners Enviroment
What order should you complete CATWOE in?
A stakeholder plan
What tool can you use to document stakeholders and their current feeling towards a project.