621 Chapter 3

A stakeholder management strategy is an approach to help increase the support of stakeholders throughout the project.

*a. True b. False

An organization may initiate information technology projects for several reasons, but the most important reason is to support business objectives.

*a. True b. False

An organization should put considerable thought into project selection to ensure that it initiates the right kinds of projects for the right reasons.

*a. True b. False

DMAIC is used to improve an existing business process.

*a. True b. False

Even though many information technology projects are canceled before completion, it is still important to formally close any project and reflect on what can be learned to improve future projects.

*a. True b. False

Executing the project includes work required to introduce any new hardware, software, and procedures into normal operations.

*a. True b. False

Human resource issues often occur during project execution, especially conflicts.

*a. True b. False

In addition to progress reports, an important tool for monitoring and controlling a project is using project management software.

*a. True b. False

Information technology is usually a support function in an organization.

*a. True b. False

Initiating processes take place during each phase of a project.

*a. True b. False

Monitoring and controlling processes overlap all of the other project management process groups.

*a. True b. False

The WBS provides a basis for creating the project schedule and performing earned value management for measuring and forecasting project performance.

*a. True b. False

The executing process group generally requires the most resources.

*a. True b. False

The level of activity and length of each process group varies for every project.

*a. True b. False

The process of acquiring a project team falls under the Project Human Resource Management knowledge area.

*a. True b. False

Research suggests that companies working to implement best practices should spend less than 10 percent of project time in initiating and planning.

a. True *b. False

Some project managers do not even write down stakeholder information because they do not consider stakeholder management as a crucial part of their jobs.

a. True *b. False

The kick-off meeting is always held before the business case and project charter are completed.

a. True *b. False

The majority of organizations develop their own internal information technology project management methodologies.

a. True *b. False

The products of the project are produced during project implementation, and it usually takes the least amount of resources to accomplish this process.

a. True *b. False

You cannot tailor RUP to include the PMBOK process groups.

a. True *b. False

During ____ processes for a new project, the organization recognizes that a new project exists, and completes a project charter as part of this recognition. a. initiating b. planning c. opening d. controlling

a. initiating

The project integration management knowledge area maps to the ____ process group through the activities of developing project charters. a. initiating b. planning c. executing d. monitoring and controlling

a. initiating

A ____ is a document that includes details related to the identified project stakeholders. a. stakeholder register b. stakeholder list c. stakeholder directory d. stakeholder contact list

a. stakeholder register

____ is a planning process falling under the Project Integration Management knowledge area. a. Schedule development b. Develop project management plan c. Create WBS d. Quality planning

b. Develop project management plan

____ is crucial in information technology projects because once a project team implements a new system, it takes a considerable amount of effort to change the system. a. Initiating b. Planning c. Executing d. Closing

b. Planning

____ include devising and maintaining a workable scheme to ensure that the project addresses the organization's needs. a. Initiating processes b. Planning processes c. Executing processes d. Monitoring and controlling processes

b. Planning processes

An organization may initiate information technology projects for several reasons, but the most important reason is to support ____. a. financial security b. business objectives c. technological advances d. shareholders

b. business objectives

The ____ process involves gaining stakeholder and customer acceptance of the final products and services and bringing the project, or project phase, to an orderly end. a. ending b. closing c. developing d. completing

b. closing

A ____ is an approach to help increase the support of stakeholders throughout the project. a. stakeholder management plan b. stakeholder strategy c. stakeholder management strategy d. stakeholder management list

c. stakeholder management strategy

____ is a monitoring and controlling process. a. Develop project team b. Request seller responses c. Risk response planning d. Integrated change control

d. Integrated change control

The main purpose of project plans is to ____________________ project execution.

Correct Answer(s): a. guide

Developing a(n) ____________________ to share its project management knowledge could help a company reduce internal costs by working more effectively.

Correct Answer(s): a. intranet

A(n) ____________________ describes how things should be done.

Correct Answer(s): a. methodology

Many of the project management processes occur as part of the ____________________ process group.

Correct Answer(s): a. planning

A(n) ____________________ is a series of actions directed toward a particular result.

Correct Answer(s): a. process

Each of the five project management ____________________ is characterized by the completion of certain tasks.

Correct Answer(s): a. process groups

The process of information distribution falls under the ___________________________________ knowledge area.

Correct Answer(s): a. project communications b. project communications management

The ____________________ plan coordinates and encompasses information from all other plans.

Correct Answer(s): a. project management

Ideally, the ____________________ would be involved in initiating a project, but often the project manager is selected after many initiation decisions have already been made.

Correct Answer(s): a. project manager

A(n) ____________________ is the output of risk identification planning.

Correct Answer(s): a. risk register

A(n) ___________________________________ includes basic information such as stakeholder names, level of interest in the project, level of influence on the project, and potential management strategies for gaining support or reducing obstacles from that particular stakeholder.

Correct Answer(s): a. stakeholder management strategy

It is good practice to lay the groundwork for a project after it officially starts.

a. True *b. False

Key outcomes of the executing process group are formal acceptance of the work and creation of closing documents.

a. True *b. False

Project initiation involves taking the actions necessary to ensure that activities in the project plan are completed.

a. True *b. False

____________________ the project includes work required to introduce any new hardware, software, and procedures into normal operations.

Correct Answer(s): a. Executing

____________________ and controlling is the process of measuring progress toward project objectives, monitoring deviation from the plan, and taking corrective action to match progress with the plan.

Correct Answer(s): a. Monitoring

____________________ is often the most difficult and unappreciated process in project management.

Correct Answer(s): a. Planning

___________________________________ progress from initiation activities to planning activities, executing activities, monitoring and controlling activities, and closing activities.

Correct Answer(s): a. Project management process groups

____________________ are people involved in or affected by project activities and include the project sponsor, project team, support staff, customers, users, suppliers, and even opponents to the project.

Correct Answer(s): a. Stakeholders

The ______________________________ is a very important tool in project management because it provides the basis for deciding how to do the work.

Correct Answer(s): a. WBS b. work breakdown structure c. work breakdown structure (WBS)

The ideal outcome of the monitoring and ____________________ process group is to complete a project successfully by delivering the agreed-upon project scope within time, cost, and quality constraints.

Correct Answer(s): a. controlling

____ the project involves taking the actions necessary to ensure that activities in the project plan are completed. a. Executing b. Initiating c. Starting d. Coordinating

a. Executing

____ include defining and authorizing a project or project phase. a. Initiating processes b. Planning processes c. Executing processes d. Monitoring and controlling processes

a. Initiating processes

____ should serve as the foundation for deciding which projects to pursue. a. Strategic planning b. Project managers c. Successful past projects d. Employee abilities

a. Strategic planning

A milestone list is an output list associated with the Project Scope Management knowledge area.

a. True *b. False

Decisions and actions taken in one knowledge area at a certain time rarely affect other knowledge areas.

a. True *b. False

In the long-term view, it is better to have a huge success on an unimportant project than to have a moderate success on an important project.

a. True *b. False

Information systems must support the firm's business goals, such as developing its own intranet site applications.

a. True *b. False

Initiating and closing tasks are usually the longest and require the most amount of resources and time.

a. True *b. False

Initiating processes are not required to end a project.

a. True *b. False

Examples of ____ include acquiring and developing the project team, performing quality assurance, distributing information, managing stakeholder expectations, and conducting procurements. a. monitoring and controlling processes b. executing processes c. planning processes d. initiating processes

b. executing processes

Projects involve ____ project management process groups. a. three b. five c. eight d. ten

b. five

The ____ is often held after the business case and project charter are completed, but it could be held sooner, as needed. a. kick-off project b. kick-off meeting c. launch meeting d. launch project

b. kick-off meeting

The project cost management knowledge area maps to the ____ process group through the activities of estimating costs and budget determination. a. initiating b. planning c. executing d. monitoring and controlling

b. planning

____ is a planning process falling under the Project Scope Management knowledge area. a. Schedule development b. Develop project management plan c. Create WBS d. Quality planning

c. Create WBS

____ is an iterative software development process that focuses on team productivity and delivers software best practices to all team members. a. RAP b. RIP c. RUP d. ROP

c. RUP

The ____ provides a basis for creating the project schedule and performing earned value management for measuring and forecasting project performance. a. WSB b. project team analysis c. WBS d. project tool

c. WBS

The project communications management knowledge area maps to the ____ process group through the activity of information distribution. a. initiating 94. ____________________________ is a strategy wherein all project stakeholders participate in a short duration project management workshop, which results in a consensus agreement on the project scope, schedule, resources, and budget. Answer: Joint project planning (JPP) Page: 127 LOD: Hard 95. _______________________________ is the estimated minimum amount of time needed to complete a task. Answer: Optimistic duration Page: 133 LOD: Hard 96. ________________________ measures the actual amount of time that it takes to complete a task, taking into account that workers cannot possibly perform at 100% efficiency, and that interruptions increases the amount of time it takes from start to finish to complete a task. Answer: Elapsed time Page: 133 LOD: Medium 97. The __________________________________ is the sequence of dependent tasks that determines the largest sum of most likely durations. Answer: critical path Page: 138 LOD: Medium 98. The ____________________________________ available for any non-critical task is the amount of delay that can be tolerated between the starting time and completion time of a task without causing a delay in the completion date of the entire project. Answer: slack time Page: 138 LOD: Medium 99. Give some reasons for project changes. Answer: (1) an omission occurred in the initial scope definition; (2) a misunderstanding occurred in the initial scope definition whereby the desired product is actually more complicated than originally communicated or perceived; (3) external events such as government regulations create new requirements; (4) organizational changes, such as mergers, acquisitions and partnerships that create new business problems and opportunities. Page: 142 LOD: Hard 100. A(n) __________________________________________ is a tool for helping management understand the dynamics and impact of changing project parameters such as cost, schedule, scope and quality. Answer: expectations management matrix Page: 143 LOD: b. planning c. executing d. monitoring and controlling

c. executing

The project procurement management knowledge area maps to the ____ process group through the activities conducting procurements. a. initiating b. planning c. executing d. monitoring and controlling

c. executing

A ____ is a meeting held at the beginning of a project so that stakeholders can meet each other, review the goals of the project, and discuss future plans. a. kick-off party b. launch meeting c. kick-off meeting d. project launch meeting

c. kick-off meeting

A common ____ is reporting performance, where project stakeholders can identify any necessary changes that may be required to keep the project on track. a. executing process b. closing process c. monitoring and controlling process d. planning process

c. monitoring and controlling process

Administrative activities are often involved in ____, such as archiving project files, closing out contracts, documenting lessons learned, and receiving formal acceptance of the delivered work as part of the phase or project. a. monitoring and controlling processes b. executing processes c. initiating processes d. closing processes

d. closing processes

The project procurement management knowledge area maps to the ____ process group through the activity of administering procurements. a. initiating b. planning c. executing d. monitoring and controlling

d. monitoring and controlling

The project scope management knowledge area maps to the ____ process group through the activities of scope verification and scope control. a. initiating b. planning c. executing d. monitoring and controlling

d. monitoring and controlling

The project time management knowledge area maps to the ____ process group through the activity of schedule control. a. initiating b. planning c. executing d. monitoring and controlling

d. monitoring and controlling

Quality metrics are an output of project ____. a. cost management b. scope management c. integration management d. quality management

d. quality management

It is good practice to focus on the ____ of meetings. a. flow b. planning c. agenda d. results

d. results