9, 10, 11, 12, 13, 14, 15, 16
Persuasion implies that you are communicating with someone who thinks the same way as you do.
false
Placing data labels on each slice of a pie chart makes it difficult to interpret.
false
Presentations should always use analytical appeals rather than emotional appeals.
false
Reviewing a report in multiple sittings has a negative impact on the review process.
false
Slides that have visible white space seem skimpy and give the presentation an unprofessional appearance.
false
Which of the following statements about a table of contents is true? Multiple Choice A table of contents demonstrates the basic credibility of a report. A table of contents is expected for nearly any report over ten pages long. A table of contents typically summarizes the most important contents of a report. A table of contents helps establish the purpose and value of the report. A table of contents is typically part of the glossary.
A table of contents is expected for nearly any report over ten pages long.
The first task of most persuasive messages is to Multiple Choice express gratitude to the readers. gain the attention of the readers. provide a strong rationale. establish that a problem exists. appreciate the readers' views.
gain the attention of the readers.
Which of the following is an example of an ability? Multiple Choice analytical reliable people-oriented good communicator flexible
good communicator
Nearly all reports contain ______ to help readers quickly navigate through them. Multiple Choice copyright notices headings cover letters appendices memos
headings
The main aim of your presentation is to draw support and Multiple Choice prove how confident you are as a public speaker. influence key decision makers in your audience. involve your audience as little as possible. analyze the motivational value systems. understand the various types of learners in your audience.
influence key decision makers in your audience.
In order to design your presentation slides for ease of processing, limit the amount of information on any given slide.
true
Inaccuracies in a résumé can cost you the chance at a job interview.
true
Internal and external persuasive messages contain many common elements.
true
Many young managers fail to set expectations because they want to maintain a friendly feeling with subordinates.
true
Messages that provide directions and messages that set expectations both involve telling others what to do.
true
The AIDA model of mass sales messages is aimed at getting customers to think Multiple Choice "I've seen this product or service before." "What is the benefit of this product of service?" "This business wants my money." "I want this product or service." "Famous people use this product or service."
"I want this product or service."
List the three (3) basic components of the AIM planning process for most persuasive messages.
1. Audience Analysis 2. Information Gathering 3. Message Development ------------------------------- 1. Analyzing your audience to understand their needs, values, and how they are influenced. 2. Developing your ideas as you wrestle with the complicated business issues athand. 3. Creating a message structure that most effectively reduces resistance and gains buy- in.
List any six (6) of the nine (9) "principles" for establishing your presence when delivering presentations.
1. Establish credibility 2. Maintain authenticity 3. Know your material 4. Speak with confidence 5. Focus on people 6. Stay flexible 7. Use the room to your advantage 8. Communicate nonverbally 9. Dress for success
When evaluating the usefulness of data quality, what five (5) concerns/issues should be considered?
1. Reliability 2. Relevance 3. Adaptability 4.Expertise or Expert-Based 5. Biases
Stories in presentations should typically last for Multiple Choice less than 20 seconds. 30 seconds to one minute. three to five minutes. five to ten minutes. 15 to 20 minutes.
30 seconds to one minute.
If someone asks you something you do not know during a question-and-answer session, what should you do? Multiple Choice Reframe the question and then give an answer that fits your agenda. Make up the best answer you can. Change the subject as quickly as possible. Admit that you do not know and offer to find the information. Ask the questioner why he or she wants to know.
Admit that you do not know and offer to find the information.
How can you make sure that your business report meets the needs of the target audience? Multiple Choice Consider updating them about your progress in creating the report and involving them in the process. Find out their biases and tailor the primary research to support their preconceived ideas. Save money by looking for already published reports that relate to the business problem. Cherry-pick data to match what you know the decision makers want to hear. Do the report as quickly as possible by using only information that already exists in databases.
Consider updating them about your progress in creating the report and involving them in the process.
Which of the following statements about cover pages is true? Multiple Choice Cover pages should summarize the most important contents of a report. Cover pages consist of a list of first-level and second-level headings. Formal reports, regardless of length, always include a cover page. The cover page is generally the least emphasized aspect of document design. Cover pages typically include the names of all the recipients.
Formal reports, regardless of length, always include a cover page.
As you review your presentation, which of the following should you ask yourself to determine how factual you've been? Multiple Choice Does the message offend or pressure in any way? Have I fully disclosed information that colleagues, customers, or consumers should expect to receive? Have I made recommendations to colleagues, customers, and consumers that are in their best interests? Would a neutral observer consider my communication respectful? Have I carefully considered various interpretations of my data?
Have I carefully considered various interpretations of my data?
Many routine business messages involve such things as teams coordinating their assignments, customers buying products, and colleagues asking if they can meet. Such messages are known as Multiple Choice requests. expectations. apologies. claims. announcements.
requests.
Which of the following statements about leading questions is true? Multiple Choice In surveys, it is better to incorporate leading questions than non-leading questions. Leading questions allow respondents to provide their genuine thoughts or impressions. In surveys, leading questions produce unreliable and unusable information. Leading questions do not have an exhaustive range of possible answers. Leading questions are those that contain more than one idea.
In surveys, leading questions produce unreliable and unusable information.
Which of the following statements about online research is true? Multiple Choice The information found on the Internet tends to be of uniformly good quality. None of the information sources on the web are informed and accurate. It is not necessary to document information sources found on the web. Speeches and presentations provided in video and audio format have no usefulness for business research. Industry sites list a variety of sources that may be more current than the information in business databases.
Industry sites list a variety of sources that may be more current than the information in business databases.
Bad news is best delivered in person.
TRUE
One advantage of giving bad news in a written communication is that you can ensure that you state the bad news with great care and accuracy.
TRUE
The mum effect occurs when bad news is filtered out of messages as they are passed up the chain of command.
TRUE
The tone of your delivery often outweighs the content of your message when providing face-to-face feedback.
TRUE
When bad-news message recipients know you are concerned about them, they generally respond without antagonism and even appreciate your honesty.
TRUE
What is one of the purposes of the preview in a presentation? Multiple Choice to provide examples, illustrations, analogies, and quotations to support the main point to identify the key decision makers in your audience to broaden the message enough to accommodate everyone's interests to generate interest among the audience to gain buy-in on specific actions
to generate interest among the audience
A compelling preview helps the audience listen to the whole presentation.
true
A report must be reviewed at least once for typos or mechanical errors.
true
A speaker who allows a question-and-answer period takes a risk, as audience members may ask difficult questions.
true
A young professional who has only a few years of job experience should generally use a chronological résumé.
true
Achieving a positive, can-do tone in your communications is appropriate in nearly all business situations.
true
An executive summary tells the story of the report so the busy reader can get the gist of the content.
true
Documenting your sources for secondary research helps decision makers judge the quality of your data.
true
During a presentation, you should use gestures that show affirmation and acceptance of your audience members.
true
For business research, the information you can access through business databases and other sources at your library is generally the most reliable.
true
Having presence means commanding attention, garnering respect for your ideas, engaging your listeners, and even inspiring your audiences to action.
true
Most people justify their business decisions based on the soundness of ideas, not feelings.
true
Presentations put a spotlight on speakers, providing them with the opportunity to build credibility.
true
The first step in developing research-based business reports is identifying what decision makers want to accomplish.
true
The title should explain the primary point of a chart.
true
The tone for most routine messages should be helpful, professional, and reader centered.
true
To help you identify your interests, abilities, and attributes, you might consider completing a self-inventory.
true
To prevent employees and customers from ignoring announcements, the subject line must be specific and must create interest.
true
Using positive wording in persuasive messages helps your audience focus on the benefits rather than the drawbacks of what you are trying to promote.
true
When choosing between bullets or numbered lists in responding to an inquiry, consider whether the order of the items is important.
true
When using a story line approach to business presentations, the stories should connect facts with people and their business goals.
true
When you analyze data in a group, you are less likely to inadvertently misinterpret the data.
true
When you are creating cover letters and résumés, you are writing persuasive messages.
true
When you have secured an interview, you have made the initial cut and are likely deemed a good candidate.
true
While designing slides, use bold, italics, and other formatting features to make key phrases or key components in figures stand out.
true
Without a problem statement, reports lack direction and may be seen as unimportant.
true
You can raise the credibility of your report by providing supporting details for your conclusions.
true
A mistake that many job applicants make while creating résumés is Multiple Choice neglecting to include areas they need to improve on. forgetting to include their hobbies and other interests. trying to display everything they do well. highlighting only a few of their abilities and attributes. condensing all their work-related information into one to two pages.
trying to display everything they do well.
Which of the following should be avoided during most presentations? Multiple Choice turning off the lights using blank slides standing to the side of the projection area interpreting the slides speaking before the slide show
turning off the lights
To ensure that the bar charts are formatted effectively, the bars should be about ______ the width of the space in between bars. Multiple Choice half equal twice three times four times
twice
Presentations allow you to express your views in a(n) ______ environment. Multiple Choice two-way one-way one-to-one circular networked
two-way
A business writer who wants to help readers rapidly process and group the information in a report should Multiple Choice include a title page in the report. use MLA instead of APA documentation style. use bulleting and enumerated lists. include a memo of transmittal in the report. include a glossary in the back matter.
use bulleting and enumerated lists.
Recognizing others' needs, wants, ideas, and preferences as legitimate and reasonable is known as Multiple Choice identification. a call to action. reciprocation. validation. a counterpoint.
validation.
Reports or guides that are issued by the government and organizations and that generally describe research about solving a particular issue are referred to as Multiple Choice business books. white papers. scholarly journals. business periodicals. industry publications.
white papers.
Why is efficiency one of the primary goals when sending routine messages? Multiple Choice Routine messages require in-depth analysis. Routine messages contain elaborately detailed content. The structure of routine messages is pyramid shaped. The volume of routine messages is high. Most professionals rarely write routine messages.
The volume of routine messages is high.
What can you do to encourage employees to read announcements? Multiple Choice Reward employees for reading announcements. Ask employees to take turns writing the announcements. Include links to funny articles or videos in every announcement. Use a specific, catchy subject line that creates interest. Request a read receipt for each announcement.
Use a specific, catchy subject line that creates interest.
Which of the following formatting guidelines increases the effectiveness of all types of charts? Multiple Choice Use many bright colors as a way to highlight focal points. Use darker colors to represent the most important data series. Use unusual fonts for added impact. Use 3-D charts to attract attention. Use dark backgrounds with white type, not white backgrounds with dark type.
Use darker colors to represent the most important data series.
Which of the following is a guideline connected with the SOFTEN model of nonverbal communication? Multiple Choice Go through your presentation quickly because most audiences have a short attention span. Lean back and lower your shoulders to convey self-confidence while presenting. Use your facial expressions to connect with your audience and show enthusiasm for your topic. Speak in a steady tone and avoid dramatic modulation of your voice as much as possible. Avoid gesturing with your hands, arms, body, and head as it is distracting.
Use your facial expressions to connect with your audience and show enthusiasm for your topic.
Which statement accurately describes the use of you-voice in persuasive messages? Multiple Choice Writing in the you-voice to customers is just a stylistic choice. Using the you-voice deemphasizes customer benefits. Using the you-voice forces you to personalize the message for your readers. Using the you-voice implies a high level of self-centeredness. Using the you-voice in persuasive messages emphasizes the writer's objectivity.
Using the you-voice forces you to personalize the message for your readers.
Which question will help you to establish credibility with the readers of your routine messages? Multiple Choice What information does the audience need, and how do they want to receive it? How can I use this message to show off my experience and accomplishments? How can I trim as much detail as possible from this message? What is the most persuasive argument that I can make in this message? What type of formatting will draw the most attention to my design skills?
What information does the audience need, and how do they want to receive it?
Which of the following is an appropriate attention-getter for an external message? Multiple Choice a catchy statement an overview of a business problem a description of unmet customer needs a statement of appreciation for customers perspectives a description of how customers can get your product
a catchy statement
Business casual dress is intended to project Multiple Choice a comfortable, relaxed feel while maintaining a high standard of professionalism. executive presence and seriousness along with a sense of authority. a balance between a sense of inaccessible authority and individualism. creativity and a strong sense of individuality. an image of importance, power, and rigidity.
a comfortable, relaxed feel while maintaining a high standard of professionalism.
While describing accomplishments and experiences in a résumé, begin statements with Multiple Choice concrete nouns. the pronoun I. present-tense verbs. descriptive adjectives. action verbs.
action verbs.
The writing style of your persuasive messages should be Multiple Choice action-oriented and lively. unbelievable and enthusiastic. dull or unexceptional. pushy and exaggerated. direct and explicit.
action-oriented and lively.
Identifying your career goals helps you Multiple Choice address those areas where you most need improvement. discover your personal strengths and abilities. prepare a career summary to use on your résumé. understand the needs of your potential employer. recognize your past career accomplishments.
address those areas where you most need improvement.
Which of the following is an effective way of delivering a negative performance review? Multiple Choice using an accusatory or confrontational tone adopting a team-centered orientation focusing on attitudes and intentions rather than actions and results pointing out mistakes rather than problem solving sugarcoating the bad news
adopting a team-centered orientation
Which of the following should be avoided when conveying bad news to customers? Multiple Choice neutral language passive verbs teaser messages a buffer statement an accusatory tone
an accusatory tone
Which of the following is the first step in the planning process for writing persuasive messages? Multiple Choice conducting the FAIR test for the message analyzing the audience setting up the message structure developing ideas choosing a method of influence
analyzing the audience
Compared to delivering bad news in person, delivering bad news in writing Multiple Choice allows for richer communication. provides greater scope for immediate feedback. allows for intentions to be demonstrated more easily. appears more callous and impersonal. is more efficient and therefore more sensitive to the audience.
appears more callous and impersonal.
In a business report, recommendations Multiple Choice address difficult-to-find secondary information. allow readers to know exactly where the information came from. are specific and based on facts. allow decision makers to examine the data themselves. are expressed in exaggerated language for effect.
are specific and based on facts.
The preview of a presentation should generally include a(n) Multiple Choice example of the PREP method. personalized case study. attention-getter. recap of the message. call to action.
attention-getter.
The beginning of your presentation is critical because Multiple Choice it helps gain audience buy-in on specific actions. it helps you identify the key decision makers in your audience. it helps you understand your audience members' chief concerns. audience members form quick impressions about you and your message during this time. audience members are more willing to take some type of risk during this time.
audience members form quick impressions about you and your message during this time.
Celebrity endorsements in advertising are based on the _____ principle of influence. Multiple Choice reciprocation authority social proof consistency scarcity
authority
Persuasive messages should conclude with a(n) Multiple Choice attention-getter. solution. call to action. summation. rationale.
call to action.
In the model for mass sales messages called AIDA, "D" stands for Multiple Choice destination. difference. development. desire. drive.
desire.
APA and MLA are types of Multiple Choice indices. tone choices. documentation systems. bibliographies. research guidelines.
documentation systems.
Precision in reports relies on Multiple Choice documentation. conclusions. recommendations. definitions. facts.
facts.
Business professionals who fail to do audience analysis for routine messages lose credibility.
false
During a presentation, you should always give detailed explanations for questions because short responses are ineffective.
false
Exaggeration is acceptable in persuasive messages.
false
Generally, an executive summary for a 50-page report should be about two pages long
false
Glyn has just graduated from college, and he has decided to apply for three different types of jobs. He should use the same cover letter and résumé for each application.
false
If you want to find a job that matches your long-term goals, you should send out a lot of applications as soon as you start the job-search process.
false
In a résumé, you ought to list any personal details that most people would find admirable.
false
It is important to ensure that your slides are the primary focal point throughout your presentation.
false
Most HR professionals say that creating a presence on LinkedIn is a waste of time.
false
Speakers should pass out handouts during the first minute of a presentation because that is when audiences form their deepest impressions.
false
Strong nouns and verbs make persuasive messages seem dull or mundane.
false
The bar chart, due to its limited forms, is less versatile than the pie chart or the line chart.
false
The most important step in the AIDA model for mass sales messages is D—description of the problem.
false
Typically, routine messages deal with complex matters that require in-depth analysis.
false
Using percentages in tables, as opposed to counts, makes it difficult for readers to make effective comparisons quickly.
false
When learning how to do effective presentations, change all of your problem behaviors at the same time to develop a consistent style.
false
Which of the following is the best way to deliver presentations with authenticity? Multiple Choice engaging in frequent name-dropping throughout the presentation talking about your abilities and achievements to impress your audience finding ways to present your real self to your audience attempting to learn the presentation techniques of great speakers avoiding the use of notes as they can be perceived as a sign of weakness
finding ways to present your real self to your audience
Which of the following is an important principle for using slides? Multiple Choice If you plan to speak for lengthy periods without referencing your slides, turn the presentation off. Avoid establishing eye contact with your audience as that may distract them from the slides. The opening moments of your presentation are valuable, so start the slides right away. Do not spend too much time looking at your slides with your back to the audience. Use animated effects every time you switch from one slide to another to liven up the presentation.
Do not spend too much time looking at your slides with your back to the audience.
Which of the following statements is a helpful guideline for presenting with slides? Multiple Choice Do not practice your slides more than once or the presentation will go stale. Do not start your slides until after you have made preliminary remarks to your audience. Turn out the lights so that the audience can view your slides easily. Create slides that are complete enough not to need any interpretation. Avoid using blank slides as they may cause the audience to lose interest.
Do not start your slides until after you have made preliminary remarks to your audience.
According to communication specialist Dave Zielinski, communicators should avoid openness when delivering bad news.
FALSE
If you gather as much information as you can from a variety of sources, then you are less likely to make objective judgments and propose fair solutions.
FALSE
The manner in which Luis delivers bad news to his employees will have little to no effect on his credibility.
FALSE
When delivering negative performance reviews, managers should focus on attitudes and intentions rather than actions and results.
FALSE
What is the advantage of front-loading a routine message? Multiple Choice It ensures that the tone of your message is other-oriented. It enables you to elaborate on non-important matters at the end. It is an efficient way to make an email less bulky. It ensures that the recipients perceive your message as unbiased. It makes it easier to grab the reader's attention.
It makes it easier to grab the reader's attention.
Which of the following is true about developing routine messages? Multiple Choice Routine messages have very few purposes. Routine messages do not need to be planned. Routine messages have little effect on credibility. Routine messages need to be reviewed. Routine messages are rare in business.
Routine messages need to be reviewed.
Which of the following statements made by an employee would be a counterproductive response to a negative review? Multiple Choice My boss doesn't care about my work, so why should I care what he thinks? It is my responsibility to accept the feedback and improve myself accordingly. The feedback I get from my boss will facilitate my career advancement. Negative feedback is a part of the boss's job and mine. My performance on the job is not related to whether my boss likes me.
My boss doesn't care about my work, so why should I care what he thinks?
Which of the following is a guideline for writing an effective résumé? Multiple Choice Provide details about your personal life and activities. Demonstrate humility by downplaying your accomplishments. Use buzzwords and jargon to seem like an insider. Position your most important contributions first. Include an exhaustive list of your academic accomplishments and college and high school.
Position your most important contributions first.
Which of the following statements about primary research is true? Multiple Choice Primary research refers to data collected by others outside an organization. Primary research provides feedback directly related to an organization and its needs. Primary research is less time-consuming and expensive to carry out than secondary research. Primary research is always free from biases toward preexisting opinions and beliefs. Primary research is generally less useful for your business problems than secondary research.
Primary research provides feedback directly related to an organization and its needs.
What is the main challenge that authors of routine messages have to overcome? Multiple Choice Finding enough facts to write a routine message is difficult. Readers receive so many routine messages that it is hard to catch their attention. Routine messages require substantial evidence to document their claims. Knowing what the audience wants from a routine message can be very difficult. Most routine messages have complex content that is difficult to simplify.
Readers receive so many routine messages that it is hard to catch their attention.
Which of the following is the best example of a less-direct message? Multiple Choice Employees will have to bear a salary cut due to the recession. Your last quarter's performance rating is low due to your absenteeism. The warranty clause has expired, so we will not be able to replace your television. This employment contract is terminated, because you have failed to meet our quality standards. Your idea has been judged infeasible because of the company's lack of funds.
The warranty clause has expired, so we will not be able to replace your television.
Which of the following is true of auditory learners? Multiple Choice They learn best from illustrations and simple diagrams. They need gestures and metaphors in order to learn. They believe emotion is best conveyed through voice. They need breaks about every 20 minutes. They make up about 20 percent of the population.
They believe emotion is best conveyed through voice.
Which of the following is true of visual learners? Multiple Choice They like text-based PowerPoint slides. They enjoy gestures and metaphors. They dislike PowerPoint slides rich in images and figures. They learn best from group activities or hands-on activities. They make up the smallest proportion of the population.
They enjoy gestures and metaphors.
Which of the following is true of kinesthetic learners? Multiple Choice They need PowerPoint slides rich in images to learn best. They make up the largest percentage of the population. They learn best from illustrations an simple diagrams. They need breaks about every 20 minutes. They make up about 40 percent of the population.
They need breaks about every 20 minutes.
When business professionals enter into primary research with preexisting assumptions or conclusions, they are likely to Multiple Choice avoid information that duplicates their conclusions. interpret the data incorrectly. increase the adaptability of the research. look for information that contradicts their positions. reduce the errors made in analyzing data relationships.
interpret the data incorrectly.
Which of the following techniques will help you make your presentation be about people? Multiple Choice reading from your slides and letting the audience interpret them as they like introducing colleagues and referring to them by name during your presentation engaging in frequent name-dropping to show your network of contacts using examples from your personal life rather than from business contexts avoiding the use of charts and tables in your slides because numbers are impersonal
introducing colleagues and referring to them by name during your presentation
For your presentation to be effective, you must summarize your ______ and reemphasize them several times. Multiple Choice key takeaway messages supporting details attention-getters examples and evidences rhetorical questions
key takeaway messages
Which of the following is an example of a bad-news message that is characterized by high severity and low controllability? Multiple Choice laying off an employee rejecting a customer claim giving an employee a poor review deciding to no longer use a supplier rejecting a colleague's idea
laying off an employee
In order to design your slides to facilitate ease of processing Multiple Choice limit your text to ten words per line. provide as much information as possible on every slide. use at least one compelling image on every slide. use complex charts for complex information. use at least three different fonts on every slide.
limit your text to ten words per line.
The career summary section of a résumé should provide the candidate's Multiple Choice objective for the job search. memberships, awards, certifications and licensure, and activities. list of personal references. employment history with dates and organizations. major accomplishments, abilities, and attributes.
major accomplishments, abilities, and attributes.
Decision makers are unlikely to take your report seriously when you Multiple Choice combine information from various sources in novel ways. use verbatim restatements from another source. make recommendations that are not explicitly linked to facts and conclusions. express in your own words the original idea of one of your research sources. weave together information from more than three sources.
make recommendations that are not explicitly linked to facts and conclusions.
A person with high emotional intelligence will usually Multiple Choice manage emotions to respond constructively to negative feedback. remain unaware of the negative emotions he or she feels. respond to negative feedback by criticizing the other person. display withdrawal during negative feedback. seek and accept only positive feedback.
manage emotions to respond constructively to negative feedback.
Which of the following sections is considered optional in a résumé? Multiple Choice education work experience name block objective statement contact information
objective statement
When you lose your train of thought during a presentation, you should Multiple Choice start your presentation all over again. announce a short break that will allow you to collect your thoughts. read from your slides instead of trying to interpret them. tell a few jokes to distract the audience. pause briefly to regain your composure and your line of thinking.
pause briefly to regain your composure and your line of thinking.
People often misread body language, so you should Multiple Choice stand behind a podium and grip it to keep from waving your hands. avoid making gestures as much as possible. pay attention to your audience member's and adjust your presentation based on their reactions. plan your gestures ahead of time, the way you would choreograph a dance. smile as much as possible to show that you have good intentions.
pay attention to your audience member's and adjust your presentation based on their reactions.
To develop original reports, make sure that you avoid Multiple Choice plagiarizing in any form. relying on summaries and paraphrases. using cause-effect statements. using too many bar charts. including a problem statement.
plagiarizing in any form.
A person who has to deliver a bad-news message should gather as much information as possible from a variety of sources to reduce the Multiple Choice credibility of the message. severity of the situation. impact on both the sender and the receiver. probability of making subjective judgments. controllability of the situation.
probability of making subjective judgments.
Failure to set expectations will most likely lead to Multiple Choice employee goodwill. team building. increased self-determination. professional disappointments. honored claims.
professional disappointments.
Which of the following should you focus on during the reviewing step of writing a routine message? Multiple Choice message structuring design proofreading audience analysis front-loading the message
proofreading
A message is said to be indirect when it Multiple Choice provides the rationale for a request before making the request. expresses gratitude toward or appreciation of the readers. contains full and unambiguous meaning. requires reading between the lines to gauge the entire meaning. politely asks people to do or think differently.
provides the rationale for a request before making the request.
Which of the following will help you reduce skepticism once you have described your solution? Multiple Choice restating the need for the solution showing appreciation for your readers' views discussing positive points about your competitor's products agreeing with your readers' objections providing a strong rationale
providing a strong rationale
What does discussing coordination mean? Multiple Choice encouraging employees to engage in networked communication to solve problems designating tasks and work outcomes to certain employees setting out the timeline by which the work should be accomplished satisfactorily providing guidelines for how employees should communicate and cooperate with one another identifying a potential crisis and developing a strategy for avoiding it
providing guidelines for how employees should communicate and cooperate with one another
Which of the following raises the credibility of a report? Multiple Choice avoiding the use of cause-effect statements providing supporting details for your conclusions avoiding predictions using direct quotations rather than paraphrases eliminating bulleted lists
providing supporting details for your conclusions
When you describe your own role and responsibilities to supervisees, they are more likely to Multiple Choice see you as domineering and self-obsessed. acknowledge your leadership and accept all your decisions. hold you responsible for everything. realize that you and they are mutually accountable. become more reluctant to be open with you.
realize that you and they are mutually accountable.
The ______ of data acquired through secondary research is how well it applies to your specific business problem. Multiple Choice expertise reliability adaptability relevance biases
relevance
One of the best ways to understand a potential employer's needs is to Multiple Choice research the company's advertising. go to job fairs on campus. watch television shows and movies about people in that profession. network with friends and relatives. research the strategic goals and unique challenges of the company.
research the strategic goals and unique challenges of the company.
Which component of the FAIR test relates to the question "Have I stated the message in a way that recognizes the inherent worth of others?" Multiple Choice fact access audience impact respect
respect
Which of the following terms is used for the process that involves the analysis of data collected by others with no direction from you or members of your organization? Multiple Choice white papers scholarly journals primary research secondary research external blogs
secondary research
Which of the following is characteristic of a strong routine message? Multiple Choice few details short paragraphs general statements little special formatting argumentative language
short paragraphs
In a bad-news message, a buffer is a statement that is typically used to Multiple Choice express criticism. distance yourself from the recipient. convey false hope. show appreciation. express disappointment.
show appreciation.
The purpose of cover letters and résumés is to Multiple Choice show how you meet the needs of your prospective employers. provide a detailed insight into your personal interests and hobbies. allow you to communicate informally with your prospective employers. inquire how an organization might meet your career goals. exaggerate your achievements to get an interview.
show how you meet the needs of your prospective employers.
Which of the following actions during a speech is most likely to result in your audience judging you as caring? Multiple Choice having two or three well-developed takeaway messages being honest about the sources of your information showing that you clearly know what you are talking about offering your views transparently showing that you are interested in the needs of your audience
showing that you are interested in the needs of your audience
Which of the following guidelines makes a presentation more effective? Multiple Choice speaking to your audience not the screen standing still as you talk so as not to distract the audience using your slides as the primary source of information reading your slides rather than interpreting them starting your slides right away without preliminary remarks
speaking to your audience not the screen
Which of the following is one of the best ways to relax immediately before a presentation? Multiple Choice gazing at someone who looks skeptical to motivate yourself speaking with audience members to break the ice imagining what could go wrong so you can develop a plan pacing around the room to work off tension drinking milk because it is calming
speaking with audience members to break the ice
The recommendations made within a business report must be Multiple Choice simple and paraphrased. methodical and skeptical. complex and theoretical. general and abstract. specific and actionable.
specific and actionable.
Which of the following components is usually found in a set of directions but not in a set of expectations? Multiple Choice an explanation of the work outcome a description of responsibilities a set of deadlines step-by-step instructions guidelines for working with others
step-by-step instructions
A leading question is one that Multiple Choice contains more than one idea. is difficult for respondents to answer. does not include all possible survey choices. suggests an answer to the respondents. has more than one appropriate answer.
suggests an answer to the respondents.
Which of the following statements in a résumé shows quantifiable accomplishments in a previous job? Multiple Choice supervised a 10-member telemarketing team in charge of the "Save the Tiger" campaign looked after the foster care program raised funds for the poor assisted with buying medical supplies
supervised a 10-member telemarketing team
A person who has to deliver bad news should avoid Multiple Choice using a neutral subject line for the message. including a short buffer at the beginning of the message. expressing sympathy to the readers. taking the blame for something that is not his or her fault. providing a rationale for the unfavorable decision made.
taking the blame for something that is not his or her fault.
Your résumé should tell a story of Multiple Choice the value you can provide to a company. how you plan to improve your areas of weakness. everything you have learned and done in your previous job. your educational accomplishments. why you want to leave your current organization.
the value you can provide to a company.
A disadvantage of online surveys is that Multiple Choice it is difficult to access large numbers of potential respondents. they are so common that respondents may get tired of answering them carefully. the data is difficult to collect and organize. its is an expensive and time-consuming method of collecting data. it is impossible to target surveys toward specific demographic groups.
they are so common that respondents may get tired of answering them carefully.
Problem statements are most effective when Multiple Choice the contextual details in the statements conceal the urgency of the problem. they provide the unique context of the problem for the organization. they are placed at the end of the report as a review. they avoid using predictions and cause-effect statements. APA style is used for documentation instead of MLA style.
they provide the unique context of the problem for the organization.