A1 P5

Which of the following hard drive form factors would be connected to your laptop internally using a Micro SATA connection?

1.8"

Which port is used to connect to a POP3 server?

110

Which of the following Wi-Fi channels in the 2.4 GHz frequency band are only supported in Japan due to government regulations?

14

Which of the following hard drive form factors would support a 15,000 RPM hard drive for us in a desktop computer with a SATA connector?

3.5"

Which of the following ports should you unblock at the firewall if your workstation cannot access https://www.diontraining.com but can access http://www.diontraining.com?

443

Which cellular technology is comprised of LTE and LTE-A to provide higher data speeds than previous cellular data protocols?

4G

Which cellular technology utilizes new frequency bands to reach proposed speeds of up to 70 Gbps?

5G

Which of the following is NOT a common voltage produced by the power supply of a computer?

6 VDC

Which of the following ports should a client use to automatically request an IP address from the server?

67

Which of the following is a public IP address?

8.4.2.1

Which type of wireless network utilizes the 2.4 GHz or 5 GHz frequency bands and reaches speeds of 108 Mbps to 600 Mbps?

802.11n

What are the dimensions of a MicroATX motherboard?

9.6" x9.6"

Using the image of the motherboard above, which of the following correctly indicates the circled area?

AGP

Tim's iPhone was starting to flicker randomly during use. He attempted to turn the phone off and on again to fix the flickering, but it keeps flickering randomly. Which of the following components MOST likely causing the issues in the iPhone?

Backlight

Which of the following cable types can support speeds of up to 10 Gbps for up to 100 meters?

Cat 6a

You work for a bank interested in moving some of its operations to the cloud, but it is worried about security. You recently discovered an organization called CloudBank that was formed by 15 local banks as a way for them to build a secure cloud-based environment that can be accessed by the 15 member banks. Which cloud model BEST describes the cloud created by CloudBank?

Community cloud

What type of connector is used to connect to a serial port or external modem?

DB-9

A technician is troubleshooting an issue with a workstation. The workstation can ping 8.8.8.8 successfully, but it is unable to access Facebook.com. Which internal network server is MOST likely causing these issues?

DNS server

You want to play computer-based video games from anywhere in the world using your laptop or tablet. You heard about a new product called a Shadow PC that is a virtualized Windows 10 Home gaming PC in the cloud. Which of the following best describes this type of service?

DaaS

A user is complaining that there are several black dots located on the screen. Whenever they open a new web browser or blank word processing document, they can clearly see these black dots on the laptop's display. Which of the following is MOST likely causing the black dots on the display?

Dead Pixel

Which of the following modes of operation will allow a motherboard to create two independent 64-bit pathways to achieve 128-bits of data transfer per transaction from the memory to the CPU?

Dual-chanel

What is the name of a computer system that is designed to perform a specific and dedicated function?

Embedded system

Which type of technology imitates hardware without relying on the CPU being able to run the software code directly?

Emulator

A network technician responds to a customer reporting that a workstation continually loses the connection to the network. The user explains that it occurs randomly, and it happens several times throughout the day. Which step of the troubleshooting method should the technician perform NEXT?

Establish a theory for the probable cause

You are setting up a cable television in a customer's home. Which connector type should be used to connect the TV tuner to the wall jack when using a coaxial cable?

F type

You are troubleshooting a workstation with four identical memory sticks installed, one in each of the slots labeled 1, 2, 3, and 4. The motherboard has a marking near the memory slots that says, "quad-channel support." Based on what you observe, how many channels are being used by the motherboard's memory?

Four chanels

You have been asked to connect three 802.11a devices to an 802.11g access point configured with WEP. The devices are within 20 feet of the access point, but they still cannot associate with the access point. Which of the following is the MOST likely cause of the devices not associating with the WAP?

Frequency mismatch

Which of the following devices combine an accurate geolocation system that communicates with a constellation of 24 satellites continuously during its operation?

GPS

Which of the following cloud computing resources are MOST important when determining a cloud file-storage synchronization application's performance?

I/O bandwidth

Dion Training wants to order some new laptops for their video editors. The video editors want to ensure the display has the best color accuracy when using a 60 Hz refresh rate. Which of the following types of displays should the company purchase to meet this requirement?

IPS

You are working at the service desk on your first day as a computer repair technician. You answer the phone and begin to ask the customer about the issue they are experiencing. Which of the following steps of the best practice troubleshooting methodology are you performing?

Identify the problem

You are working on a customer's laptop. The image on the display suddenly becomes very dark and hard to see. You attempt to adjust the brightness and contrast of the laptop's display using the special function keys, but this doesn't brighten the display much. You pull out a bright flashlight and can see the image displayed a little better when using it. Which of the following components is MOST likely faulty and needs to be replaced?

Inverter

Which of the following network performance metrics is used to represent variable delay experienced by a client when receiving packets from a sender?

Jitter

Samantha recently purchased a touchscreen laptop to use for her child to do their schoolwork. Her child just came home from school and said that they accidentally dropped their laptop earlier today. Samantha has asked you to troubleshoot the issue. You open up the laptop and turn on the screen. You look over the laptop, and the screen appears to have some spider web cracks in the panel, but you can still fully see the images on the display. You attempt to operate the laptop using the touchscreen and it appears to be fully responsive to your touch. Which of the following components MOST likely needs to be replaced?

LCD panel

Your company is experiencing slow network speeds of about 54Mbps on their wireless network. You have been asked to perform an assessment of the existing wireless network and recommend a solution. You have recommended that the company upgrade to an 802.11n or 802.11ac wireless infrastructure to obtain higher network speeds. Which of the following technologies allows an 802.11n or 802.11ac network to achieve a speed greater than 54 Mbps?

MIMO

Dion Training has just installed a brand new email server. Which of the following DNS records would need to be created to allow the new server to receive email on behalf of diontraining.com?

MX

You are working as part of a PC refresh team installing 150 desktop computers in Dion Training's new offices. When you boot up the 72nd desktop you installed, you smell a foul-smelling chemical odor. You sniff the air again and confirm the smell isn't a burning smell. Upon opening the case, which component should you inspect for damage and expect to replace?

Motherboard

Which of the following storage types utilize a NAND chipset mounted directly onto the motherboard instead of a mechanical spinning drive to store data?

NVMe

Dion Training wants to replace any remaining old CRT displays used in the company with a type of screen that produces less voltage and is more energy-efficient. Additionally, the new screen type selected should not contain a backlight. What type of display technology should they select?

OLED

Your child's school issues an Office 365 account to each student to use for their school projects. Your child needs to install the proper software on their Windows 10 laptop for their school work folder to remain synced between the laptop and the cloud service. Which software should you install?

OnesDrive

A user wants to print a spreadsheet horizontally on a piece of paper instead of vertically to fit more columns on a single page. What setting should the user enable on the printer for this print job to achieve this result?

Orientation

You just configured your iPhone to connect to your car's stereo over Bluetooth to play your favorite podcasts while driving to work. What type of network did you create between your iPhone and your car?

PAN

You are building a Gaming PC to support a high-end virtual reality headset. The computer needs a high-end processor, lots of RAM, and a dedicated high-end graphics card. This graphics card will be installed in one of your expansion slots on your motherboard. Which of the following motherboard connections will most likely be used to connect the graphics card?

PCIe

Which cloud computing concept is BEST described as focusing on replacing the hardware and software required when creating and testing new applications and programs from a customer's environment with cloud-based resources?

PaaS

You want to create a new mobile application and develop it in the cloud. You just signed up for a cloud-based service provider's offering to allow you to develop it using their programming environment. Which of the following best describes which type of service you have just purchased?

PaaS

Christian is planning on taking a business trip to Mexico in his SUV. He gets into the car, enters the address, and the device plots a route south from Oregon to Mexico. As he begins driving, he notices the GPS states that he is driving south, but his car's compass in his rearview mirror states he is driving north. Which of the following should be done to fix this issue?

Perform the GPS calibration

You have been asked to install a network cable in the crawl space between the ceiling in your office and the roof. You need to choose the right type of cable to ensure you do not violate the local fire codes. Which of the following cable types should you choose?

Plenum

As a PC Technician, you are on the road most of the day and use a laptop. When you get back to your office at the end of the day, you would like to be able to quickly connect a larger external monitor, keyboard, and mouse to your laptop through a single USB port to perform additional work on the larger screen. Which type of device should you choose to provide all the functionality above?

Port replicator

What printer concept is a page description language that produces faster outputs at the expense of quality?

Printer language control

You are building a virtualization environment to practice your penetration testing skills. This will require that you install several vulnerable Linux distributions as VMs. The VMs need to have access to a virtualized network but should not communicate with the host operating system or the internet. Which of the following types of network connections should you configure for each VM?

Private

Which network technology is used to prioritize certain types of network traffic over others?

QoS

Which of the following printer configuration settings controls the overall output characteristics of the print job such as the density of the ink/toner on the paper and the speed of the print process?

Quality

Which of the following technologies is commonly used to inventory the organization's equipment by attaching a tag to the device containing a chip programmed with the assets data, allowing one-way communication to occur from the tag to the reader?

RFID

A client has a new 2-in-1 laptop/tablet. Whenever they use the touchscreen, the cursor appears to jump to the wrong location and select the wrong icons. If the client connects a USB mouse, there are no issues with using the device. Which of the following should you attempt to perform FIRST to fix this issue?

Recalibrate the touchscreen

You are troubleshooting a workstation for a customer. The workstation will not boot. When it is powered on, an error message of "OS not found" is displayed on the screen. What is the MOST likely solution to fix this error?

Repair thw MBR

A user is complaining that they are hearing a grinding noise coming from their workstation. You begin to troubleshoot the issue and determine that it is not an issue with the hard drive but is instead caused by the power supply's fan. Which of the following actions would BEST solve this issue?

Replace the power supply

There is a crinkling sound coming from the laser printer in the Dion Training offices. During their investigation, a technician observes that the images are printing at an angle on the pages. Which of the following should the technician do to fix this problem?

Replace the rollers

Dion Training's video editing laptop has a defective keyboard. You have been asked to replace the keyboard. What type of cable should be connected to the internal laptop keyboard during your replacement?

Ribbon cable

You are attempting to install a full-sized PCIe network interface card into a 1U server, but it is too tall to fit into the machine. Which of the following do you need to install first to install the full-sized PCIe network interface card into the server?

Riser card

A customer's hard drive has crashed and needs to be replaced. When replacing the internal 5400 RPM HDD, which cable should you use?

SATA

Using the image above, which of the following correctly identifies the fiber optic connector shown as Connector A?

SC

Thor is working as a contractor for the Department of Defense (DoD). To better secure their systems, each laptop is equipped with a device that requires all employees to insert their employee identification badges into the computer to log in. Each identification badge has an electronic chip embedded into the badge. The employee must enter a PIN to unlock the digital certificate stored in this badge to authenticate to the login server. Which of the following technologies is used to read the employee's badge?

Smart card reader

Which of the following types of data should you transmit over UDP?

Streaming videos on netflix

Which of the following is the third step of the CompTIA troubleshooting methodology?

Test the theory to determine the cause

When using a laser printer, what is used to transfer the image to a piece of paper?

Toner

Which of the following components of a laser printer is used to apply an electric charge to the paper so that the paper attracts toner to it during the imaging process?

Transfer Roller

Using the image of the motherboard above, which of the following correctly indicates the circled area?

USB connector

Your home network has a wireless access point (WAP) that allows your smartphone and tablet to connect to your internal network. The WAP is connected to a router and a cable modem to provide internet access. A coaxial cable carries the network traffic from the cable modem to the cable company's central office for transmission to and from the internet. Which of the following types of networks would best describe this network configuration between your home network and the internet through your cable modem connection?

WAN