A2.4 Pro Domain 4 : Support

Susan produces your organization's monthly magazine. While working on an upcoming issue, Susan accidentally deleted significant portions of the layout image. She also made extensive changes to the cover artwork, but has now been asked to discard the changes and use the original artwork. Susan has asked you to help her recover older versions of her files in the Pictures library so she can still meet her publishing deadline. In this lab, your task is to complete the following: Using the Settings app, access the program needed to restore files from a current backup. From the File History dialog, restore the following files:

Access the File History options using the Settings app. Right-click Start and then select Settings. Select Update & Security. From the left pane, select Backup. Make sure Automatically back up my files is set to On. Select More options. Scroll to the bottom of the Backup options dialog and select Restore files from a current backup. Maximize the window for better viewing. Restore the June2020_Issue.jpg file. From the bottom of the File History dialog, select the Previous version button (left arrow) to navigate to the backups captured on Monday, March 16, 2020 11:15 AM. Double-click Pictures. Double-click Layouts. Select the June2020_Issue.jpg file. Select the green Restore to original location arrow located at the bottom center. Select Replace the file in the destination. The Layouts folder where the file was restored is opened. From the Layouts folder, right-click the June2020_Issue.jpg file and then select Properties. Verify that the file is 115.44 MB in size and was last modified on March 16, 2020 at 11:15:12 AM. Select OK. Close the Layouts window. Restore the Coverart.jpg file. In the top left of File History, select the up arrow to navigate to the Home\Pictures folder. Select the Previous version button at the bottom to navigate to the backups captured on Monday, March 16, 2020 12:15 PM. Double-click Images. Select the coverart.jpg file. Select the green Restore to original location arrow located at the bottom center. Select Replace the file in the destination. Right-click the coverart.jpg file and select Properties. Verify that the file is 1.09 MB in size and was last modified on March 16, 2020 at 12:15:12 PM Select OK.

You have been asked to install and configure a new printer for the salesperson working in Office 1. The printer has been connected to the LPT2 port on the computer. Because parallel port printers are not Plug and Play compatible nor automatically detected by the operating system, you need to manually create a printer object for this printer. In this lab, your task is to configure a printer object for the printer locally connected to the Office1 computer's LPT2 port using the following specifications: Printer manufacturer: Canon Printer model: Canon Inkjet E500 series Printer name: Sales Do not share the printer. Configure the new printer as the default printer.

Access the Printers & scanners configuration page. Right-click Start and then select Settings. Select Devices. From the left pane, select Printers & scanners. Create and configure the Canon Inkjet E500 series printer. Select Add a printer or scanner. Select The printer that I want isn't listed. Select Add a local printer or network printer with manual settings and then select Next. Make sure that the Use an existing port is selected and then use its drop-down to select LPT2. Select Next. Under Manufacturer, select Canon. Under Printers, select Canon Inkjet E500 series and then select Next. In the Printer name field, change the printer name to Sales and then select Next. Make sure Do not share this printer is selected and then select Next. Select Set as the default printer and then select Finish.

You plan to use AppLocker to control which applications users can run on their desktop systems. You are testing this ability on the Office1 computer to determine which AppLocker settings are needed. The rules that you have created are not being enforced. As a result, you have determined that you need to enable the service used to enforce the AppLocker rules. Prior to this test, you made a backup using the Backup and Restore console. You noticed that backups were not being created for open files. You need to enable the service that manages Volume Shadow copies so you can back up open files in the future. In this lab, your task is to set the following services to start automatically and then start the services: Application Identity Volume Shadow Copy

Access the Services control console. Right-click Start and then select Computer Management. Maximize the window for better viewing. From the left pane, expand and select Services and Applications > Services. Configure the services to start automatically and then start the service. Double-click the applicable service. Using the Startup type drop-down, select Automatic. Select Start to start the service. Select OK. Repeat steps 2a - 2d to configure the other service.

You would like to have the ability to to restore your computer to a previous point in time should an error occur. You would also like the ability to restore previous versions of files where possible. In this lab, your task is to configure and enable system protection as follows: Set a maximum of 5% of disk space for restore points on the C: volume. Set a maximum of 7% of disk space for restore points on the D: volume. Create a manual restore point and give it a name of your choosing.

Access the System Protection options. From the search field on the Windows taskbar, type Control. From Best match, select Control Panel. Select System and Security. Select System. From the left pane, select System Protection. Configure the Protection Settings. Select the applicable disk; then click Configure. Under Restore Settings, select Turn on system protection. Under Disk Space Usage, adjust Max Usage to the specified setting; then click OK. Repeat steps 2a - 2c for the second drive. Create a restore point as. Click Create to create a restore point. Enter in a name of your choosing for the restore point and then click Create. When prompted, click Close to acknowledged the completion of the restore point. Click OK.

You have recently experienced the following issues on your computer: The new Broadcom network adapter you recently installed is experiencing very slow transfer speeds. The drivers for the video card were recently updated, and now your computer is crashing periodically. You suspect that the new drivers may be the cause. In this lab, your task is to use Device Manager to resolve network adapter issues as follows: Disable the Broadcom network adapter until a fix can be found. Enable the RealTek network adapter to take the place of the Broadcom adapter. Update the drivers for the RealTek network adapter using Microsoft Update. Find the current driver date for the display adapter. Answer Question 1. Roll back the display driver to its previous version. Answer Question 2.

Disable the Broadcom network controller. Right-click Start and select Device Manager. Expand Network adapters. Right-click Broadcom NetXtreme 57xx Gigabit Controller and select Disable device. Click Yes to confirm your selection. Enable and update the drivers for the RealTek network controller. Right-click RealTek RTL8139C Fast Ethernet Controller and select Enable device. Right-click RealTek RTL8139C Fast Ethernet Controller and select Update driver. Select Search automatically for updated driver software. After the driver has been updated, select Close. Roll back the video card driver. Expand Display adapters. Right-click ATI Radeon HD 3300 and select Properties. Select the Driver tab. In the top right, select Answer Questions. Answer Question 1. From the Radeon properties dialog, click Roll Back Driver. Select Yes to confirm your selection. From the Lab Questions dialog, answer Question 2. Select Score Lab.

You have connected a printer directly to the Office1 computer. Now you need to share this computer with other users on the network. In this lab, your task is to share the printer on the Office1 computer and then add the shared printer to the Office2 computer as follows: On Office1:Share the HP LaserJet 3050 PCL 6 printer using the share name HPLaserJet (no space in the name).While sharing the computer:Allow clients to render print jobs on their own computers.List the printer in the directory. On Office2:Add the shared HPLaserJet printer connected to Office1 to the list of available printers.Make HPLaserJet the default printer.

On Office1, share a printer. Right-click Start and then select Settings. Select Devices. From the left pane, select Printers & scanners. Select HP LaserJet 3050 PCL 6. Select Manage. Select Printer properties. Select the Sharing tab. Select Share this printer. In the Share name field, use the share name of HPLaserJet (no space in the name). Ensure that the following options are marked: Render print jobs on client computers List in the directory Select OK. On Office2, add the shared HPLaserJet printer. From the top navigation area, select Floor 1 Overview. Select Office2. Right-click Start and then select Settings. Select Devices From the left pane, select Printers & scanners. Select Add a printer or scanner. Select HPLaserJet on Office1 and then select Add device. On Office2, configure the HPLaserJet as the default printer. Under Printers & scanners, select HPLaserJet on Office1. Select Manage. Select Set as default.

Your organization's receptionist inadvertently deleted a large portion of a departmental expense report and then saved the file. The report contained very important information, and the receptionist needs you to restore the most recent version of the file. You need to perform this without affecting any of the other files in the D:\Finances directory of the receptionist's Windows 10 laptop. In this lab, your task is to restore the most recent previous version of the 2020Report.xlsx file located in D:\Finance\Reports on the receptionist's laptop. As you complete this lab: Determine the current modified date for the file. Answer Question 1. Restore the file to the most recent previous version. Determine the new modified date. Answer Question 2.

Open the D:\Finances\Reports folder. From the Windows taskbar, select File Explorer. From the left pane, expand and select This PC > Local Disk (D:) > Finances > Reports. Verify the current file information for the 2020Report.xlsx file. Right-click 2020Report.xlsx and then select Properties. In the top right, select Answer Questions. Answer Question 1. Restore the most recent version of the 2020Report.xlsx file. Select the Previous Versions tab. Select the most recent version of the file and then select Restore. Select Replace the file in the destination. Select OK to close the dialog. Verify that an older version of the 2020Report.xlsx file has been restored. Right-click 2020Report.xlsx and then select Properties. From the Lab Questions dialog, answer Question 2. Select Score Lab.

To answer this question, complete the lab using the information below. You are an IT administrator for your company. One of the company's top executives, Isabel, has complained that her computer takes longer to start up over the past few months. This morning, when Isabel powered on her computer, it started, but had several error messages. In this lab, your task is to use the System Configuration tool (MSconfig.exe) to configure Isabel's computer to boot as follows: Disable all non-Microsoft services from starting at startup. Disable all startup programs that have a high or medium startup impact. Do not restart Isabel's computer.

Open the System Configuration tool, also known as MSconfig. From the Windows taskbar, in the search field, type msconfig. From Best match, select System Configuration. Disable all non-Microsoft services. Select the Services tab. From the bottom left, select Hide all Microsoft Services. You are left with the remaining services selected. Select Disable all. Select Apply. Use Task Manager to disable all high and medium startup items. Select the Startup tab. Select Open Task Manager. Select a program that has a High or Medium startup impact and then select Disable. Repeat step 3c for all remaining High or Medium startup items. Close Task Manager. Close the System Configuration tool. From the System Configuration tool, select OK. Because Isabel is in the middle of a project, select Exit without restart.

An HP LaserJet printer was recently shared throughout your network. You need to connect to the new shared printer and prevent Windows from changing the default printer. In this lab, your task is to: Turn off Windows management of the default printer. Add the shared HPLaserJet printer. Configure the HPLaserJet printer as the default printer.

Turn off Windows management of the default printer. Right-click Start and then select Settings. Select Devices. From the left pane, select Printers & scanners. Clear Let Windows manage my default printer. Notice that the Microsoft XPS Document Writer printer is set as the default. Add the HPLaserJet shared printer. Select Add a printer or scanner. Select the HPLaserJet on Office1 printer and then select Add device. The printer is installed and added under Printers & scanners. Configure the HPLaserJet as the default printer. From the right pane, under Printers & scanners, select the HPLaserJet on Office1 printer. Select Manage. Select Set as default. Close the Settings dialog.

You have decided to upgrade your network adapter to a Gigabit Ethernet adapter. You have already installed the network card into a free PCI slot and downloaded the latest drivers from the manufacturer's website. At this point, both the new Gigabit Ethernet adapter and the original Fast Ethernet adapter are installed on your computer. Rather than remove the slower network adapter, you decide to leave it in your computer. However, you do not want Windows to use the network adapter. In this lab, your task is to use Device Manager to complete the configuration of your network adapters as follows: Update the device driver for the Broadcom network adapter using the driver saved in the D:\drivers folder. Disable the Realtek network adapter.

Update the drivers for the Broadcom controller Right-click Start and select Device Manager. Expand Network adapters. Right-click Broadcom NetXtreme 57xx Gigabit Controller and select Properties. Select the Driver tab. Take note of the current driver date and driver version. Click Update Driver. Select Browse my computer for driver software. In the Search for driver software in this location field, enter or browse to the D:\drivers folder. Select Next. After the driver has been updated, select Close. In the top right, select Answer Questions. Answer the question. From the Device Manager properties dialog, select OK. Disable the RealTek controller. From Device Manager, under Network adapters, right-click RealTek RTL8139C Fast Ethernet Controller and then select Disable device. Select Yes to confirm your actions. From the Lab Questions dialog, select Score Lab.