ADDRESSING CUSTOMER CONCERNS ABOUT PROPILOT™ ASSIST

In which settings is ProPILOT Assist designed to ease a driver's workload?

-Highway traffic jam conditions -Long highway trips

What are the key technologies of ProPILOT Assist?

-Intelligent Cruise Control with Full-Speed Range and Hold -Steering Assist

Which of the following are limitations of ProPILOT Assist?

-Lane markings are difficult to see or confusing -Poor weather conditions that interfere with sensor or camera performance -Windshield wipers set to LOW and/or HIGH (depending on model)

A customer complains that Steering Assist doesn't work in the rain. Which of these might be the "problem"?

-The visibility prevented the system from detecting clearly visible lane markings -The windshield wipers were set to HIGH for more than 10 seconds -The windshield wipers are on LOW for more than 10 seconds (depending on the model)

What button/switch do you press to turn ProPILOT Assist On?

Blue ProPILOT Assist button/switch

What indicates Steering Assist is in standby mode?

Chime and gray icons

Which of the following is true of ProPILOT Assist?

Drivers must keep their hands on the steering wheel

ProPILOT Assist is a/an ________ driver assistance system

Hands-on

What does ProPILOT Assist's Steering Assist function do?

Helps the driver keep the vehicle centered in the lane when the system detects lane markings

When a vehicle is equipped with ProPILOT Assist with Navi-link, how does the system know to slow the vehicle for an upcoming freeway curve, junction, or exit?

Navigation map data provides information on freeway curves, junctions, or exit ramps

Can a driver of a vehicle with ProPILOT Assist use Intelligent Cruise Control without Steering Assist?

Yes, press the Steering Assist button/switch on the dash to turn it on or off

What color are the steering wheel and lane marking icons when Steering Assist is operational?

green

What indications does the driver receive when Steering Assist has gone into standby mode because lane markings are no longer clear?

Steering wheel and lane marker icons turn gray and a chime sounds

What indications does the driver receive when Steering Assist is engaged?

Steering wheel and lane marker icons turn green and a chime sounds

A customer complains that Intelligent Cruise Control only adjusts speed in 5 mph increments. Which of these might be the "problem"?

The driver did a "long press" on the RES or SET button/switch

A customer complains that Intelligent Cruise Control did not slow down/brake properly. Which of these might be the "problem"?

The vehicle ahead did not brake at a normal rate