Airline

unchecked baggage

baggage carried aboard the aircraft by the passenger. Also known as "carry-on luggage"

checked baggage

baggage that is given to an airline for transportation to the passengers destination. such baggage must be tagged with a city code tag passenger retains the claim stub and and ID tag. this baggage travels in the cargo bin of the passengers aircraft

excess baggage

number of pieces or weight of baggage in excess of free baggage allowance. the passenger must pay for an extra fee for this overage

flaps

change lift and drag

spolier

change lift drag and roll

elevator

change pitch (up and down)

aileron

change roll

rudder

change yaw (side to side)

stop over

a deliberate interruption of a journey, by a passenger, agreed to in advance by the carrier, to a point between the place of origin and destination.

federal air marshal

a federal agent responsible for the protection of the cockpit and the safety of the aircraft on a given flight

outbound

a flight leaving an airport

direct flight

a flight that makes one or more intermediate stops between origin and destination, but the passenger does not change planes

canceled flight

a flight, which is terminated at the origin or en route due to weather, mechanical problems, lack of

holding

a holding flight is one that us waiting to take off or land from an airport

itinerary

a listing or summary of all portions of a passengers trip

baggage tag

a serial numbered tag consisting of two parts (strap and claim)

cockpit

command and control

cargo

freight that is carried on an aircraft, including passengers luggage, small packages, and mail

wing

generate lift

jet engine

generate thrust

baggage

also known as "luggage, there are several types of meanings associated with this term

dupe

an abbreviation for duplicate reservation or seating

grounded

an aircraft unable to take off due to weather or mechanical difficulties

extra section

an aircraft, in addition to the regularly scheduled one, that is used to accommodate surplus passengers and cargo.

bufferzone

an area on the ramp, which is used to service the aircraft

overhead storage or bin

an enclosed area directly above a passenger's seat that is used to store carry-on items

jetway

an enclosed tunnel-like passageway between the airplane and the terminal gate area, which passengers use to board the aircraft

jump seat

an extra crew seat on the flight deck of an airplane used by a flight crew member. No passenger is permitted to sit in this seat

safety diamond

an imaginary diamond-shaped area around an aircraft. it extends from wingtip to wingtip and nose to tail. bag carts and other equipment must be hand-pulled or pushed when working in the "safety diamond".

loading bridge

another term for jetway

scheduled air service

any airline company that is listed in the official airline guide, and has an assigned two letter operation code

intermediate stop

any city where a flight stops between its originating and terminating point

deadheading

any flight personnel traveling to another point of origin as a passenger to begin a return flight for duty. they travel free of charge and are boarded on "stand-by" status

schedule change

any modification to the operation of a flight, which may require passenger notification. this may be a change in arrival or departure time, flight number or class of service, frequency of operation or imports served

disability

any person who has a physical or mental impairment that substantially limits one or more major life activity

fuselage (body)

hold things together and carry payload

inbound

passengers or flights coming into an airport

CRO

complaint resolution official, provides assistance in resolving the issue and is responsible for documenting the incident

horizontal stabilizer

control pitch

vertical stabilizer

control yaw

DOT

department of transportation

ground power unit

known as a GPU this is a portable device, used by ramp agents to provide power to the aircraft while the engines are shut down.

LEO

law enforcement officer that assists in enforcing rules and regulations in and around that airport

RON

remain over night. this refers to an aircraft that will remain at a particular gate for a scheduled departure the next morning

SIDA

security identification display area. this is a restricted area within the airport for employees only. access can be gained only through display of a proper employee ID badge

reservation

see booking

deplane

term used to describe passengers leaving the aircraft

termination

the area where a flight makes its last stop

gate

the area where passengers check-in for the flight and board the aircraft

boarding point

the city airport where the passenger boards the aircraft (also known as the origin).

first available

the closest accommodation that can be confirmed when a passengers first choice is unavailable

destination

the final point of a passengers itinerary or final point of a scheduled flight

forward

the front portion of an aircraft

flight leg

the in-flight segment between stops

fare

the price paid for transportation of the passenger and their respective baggage

airspeed

the speed at which the aircraft moves through the air

flight information

the status of an aircraft's performance during its scheduled flight.

capacity

the total number of passengers and cargo permitted on the aircraft

gross weight

the total weight of an aircraft prior to departure ( includes cargo, passengers, fuel, supplies, etc.)

connection

the transfer of a passenger from one fight to another or the transfer from one means of transportation to another at any point before an itinerary is completed

ferry flight

the transfer of an aircraft, empty of passengers, from one point to another

interline

the use of two or more airlines to transport a passenger to their destination

hub and spoke

this is a system that an airline used to move passengers and cargo between cities it serves. each airline has a hub or main city that is used to base operations. flights are generally routed through this airport for connecting flights to the other cities served spokes

arrival/departure

this is the scheduled time of flights arrival/departure from a particular station according to the published schedule.

AFT

this represents the tail section of an aircraft

commissary

thoroughly clean each drawer in the galley and wipe them down

book

to reserve accommodations. generally includes all functions relating to making a reservation for a customer

round trip

transportation between two points in both directions, using the same route and carrier in both directions

TSA

transportation security administration. these are the individuals responsible for the security screening of passengers and cargo at the airport

lavatory

using a lavatory cart, drain and flush each toliet

port

the left side of an aircraft

taxi

the movement of an aircraft either proceeding tot he runway for takeoff or proceeding to the terminal after landing

routing

the passengers itinerary on a reservation

ramp

the paved landing area on the field of the terminal building where the planes are parked to lead an unload passenger and cargo

airborne

the plane is entirely free from contact with the ground and its on the air

schedule

the planned or actual operating times and route pattern of flight or other means of transportation

booking

accommodation held by a passenger on a given flight

FAA

federal aviation administration . this is the government agency responsible for the air safety and operation of the air traffic control system

ground transportation

a term used to describe shuttles, cabs, buses, etc. used to transport passengers from the airport to another location

ground time

a term used to describe the amount of time an aircraft and crew spends on the ground between flights

carrier code

a two letter abbreviation that represents an airline

bulkhead

a wall or divider in the cabin of the aircraft. this usually separates first class passengers from general boarding passengers

off-line station

a city not served by an airline on a scheduled basis

on-line station

a city served by an airline on a regularly scheduled basis

amubulatory

a passenger that is able to board, move about and deplane from an aircraft unassisted or with little assistance

through passenger

a passenger that is continuing their trip through an intermediate stop to their final destination

Stand-by passengers

a passenger who has no confirmed reservation, but goes to the airport in hopes of being accommodated at departure time

non-ambulatory

a passenger who is not able to board, move about or deplane from an aircraft without major assistance from another person or persons

enplane

a term used to denote passengers boarding an aircraft

downline

description of the cities or stops of a flight route as they appear in chronological order from the point of orgin