All chapters quizzes & some warm ups

A friend claims that her father is friends with Eli Manning's father. How close are you to Eli socially?

4

Having a large diverse network that is rich in structural holes is beneficial to a research scientist because _______________.

it gives access to new sources of information

According to the findings of the GLOBE project, Germany, Austria, Greece, and the United States have the highest values of assertiveness. This suggests that when doing business in those countries, you should expect _________.

Aggressive negotiation partners

The Board of Directors of Ben and Jerry's, the ice cream company, decide that they as part of their mission, they want to ensure that they fulfill their environmental mission in addition to being profitable for the shareholders of the company. Which business form should they use to organize Ben and Jerry's?

B-corp

Ricky is a HR manager for an investment bank. The bank's employees experience a wide array of unhealthy stressors. Which of the following should Ricky not pursue to help the employees deal with the stress?

Develop a more formal structure with close, authoritative supervision.

Which of the following is not one of fayols five functions of management?

Disciplining

Which of the following is a "don't" when attempting to improve communication?

put anything in email that you wouldnt mind the whole world seeing

As a newly hired employee of FedEx, you're placed in an entry level position. However, FedEx has tried to cut out layers of middle managers in order to cut costs, so you're only three levels away from the CEO of the organization. You could consider FedEx a(n) ________ organization.

Flat

Social responsibility consists of which of the following?

Following the law; economic responsibility; giving cash, equipment, products, or effort to a non-profit

Don is the owner of multinational fishing business. Why might his company have an advantage over other non-multinational fishing businesses?

His company can fish up to the limit of the fishing regulations in all countries in which his company operates instead of being held to the limits of just one country

_______________ refers to the access to resources you might have via your network connections.

social capital

Americans marrying later in life and young people having fewer children are examples of trends in society known as ________ forces.

sociocultural

Jessica finishes her tasks for the day at about 3pm, so the rest of her time that day is free. She considers opening up Reddit and posting pictures of her cat doing funny things, but instead she asks Roger, her co-worker, if he needs any help on his work for the day. By offering help to Roger, Jessica is demonstrating ________.

OCB-I

Donna works diligently to accomplish the company goals in an efficient and effective manner by sharing important information with her employees who need that information to accomplish their tasks. Donna is acting as a _______

disseminator

Which of the following is the best statement of a goal?

Reduce production errors by 10 percent by the end of the quarter.

Most successful managers contribute to organizational performance through ____

Relationships and communication

Which of the following is a characteristic of transformational leaders?

They encourage people to do exceptional things with trust, commitment, and loyalty to produce significant results and change.

The Equal Employment Opportunity Commission was established by the ________ Act.

Title VII of the civil rights

First-line managers are those managers who _____

carry out day-to-day departmental activities

Recent protests against World Bank operations involve complaints of supporting countries permitting sweatshop labor or that restrict religious freedom, and ________.

financing projects which could damage the ecosystem

Globalization is beneficial because ______

When countries are good at something and contribute them to global trade, the economy becomes more productive; global competition enhances economic growth; open economies encourage innovation through the combination of fresh ideas; countries with lower labor costs enhance their economic development

The United States and Canada have engaged in a dispute with China about tariffs and trade barriers that prevent the fair trade of steel with one another. Which entity resolves this dispute?

World Trade Organization

Cultures that emerge that are in direct opposition to the dominant culture in an organization is often shaped by _______________.

a charismatic leader

LeBron is on a basketball team with Russel, but they are often in conflict. LeBron expects to win games and championships, while Russel's expectations are that he will personally score lots of points. As a result, they often get into yelling matches with each other when the teams lose. This team conflict most likely stems from ________.

a lack of team norms

Jeffrey, a sales associate in the furniture department reports to both, Jamey, the furniture department manager, and Ty, the chemicals department manager. All 3 are brought together for a cross-functional team to figure out how to create a chemical solution that can safely and effectively clean furniture. This is an example of _______

a matrix organization structure

Mac supervises a small operations group, but not everyone on the cross-functional team he leads is cooperating. In particular, Cricket, a VP of Marketing, has little respect for Mac due to Mac's extreme extraversion. The source of conflict in this situation may be ________.

a personality clash

Personal Cat Products recently introduced kitten mittens, which are socks for cats. Charlie, director of new product development, has just reviewed the dismal first quarter results. He is confused by the results because his team did thorough market research about the product's acceptance by consumers before they introduced it to the market. Even though this innovative product was not successful, he wants to keep his team open to innovation. To do this, Charlie should ________.

acknowledge the team for their effort

Joe, owner of ABC electronics, just discovered that his trusted friend paul, his accountant for over 30 years, has been mishandling the company books and stealing from the company bank account. Joe must decide whether to publically ignore his friends actions and avoid bad publicity for the firm, an example of ____

an ethical dilemma

Sue Ellen has been going to Small Good Breakfast with a group of friends for many years and always getting the same thing for breakfast. Today when she goes, her friend Peggy is late to breakfast. When she comes in Peggy claims that it is because of traffic. However, Peggy is almost always late to events (including the group breakfast) and everyone else was on time. Sue Ellen should think that Peggy is late due to ________.

an internally attributed cause

A new employee starts work at an electrical installation company. They don't know anything about installing electrical components to houses, so they need to get experience before they do jobs on their own. What form of training would be most helpful to this employee?

apprenticeship

James needs to review a financial statement for his organization in order to plan for the upcoming year. He wants to get an idea of the organization's current financial worth. Specifically, James needs to know how much inventory was on hand and how much equipment the organization owned. In order to obtain the correct information, which financial statement should James review?

balance sheet

Joy manages Highlands Inn. One thing her employees are evaluated on is their contribution to continuous improvement. Every quarter , she sits down with each of them and discusses their performance in this area. This is a ________ control.

behavioral

Sarah and her roommate cannot agree on how to decorate their shared dorm room. Sarah decides to move out and tells her roommate "I will never talk to you again." This statement reflects the ________ component of an attitude.

behavioral

American Airlines collects data on their average plane turnaround time, on-time arrivals, cost per seat per passenger, miles, fuel costs, numbers of lost bags. American Airlines then compares their data to the data of United Airlines, Delta Airlines, Frontier, Allegiant, and Southwest in order to see how their performance compares. This is known as ________.

benchmarking

When you use heuristics and cognitive shortcuts to make a decision, you are engaging in _________

boundedly rational decision making

Wanda, a CEO, has been encouraging her company to become a meritocracy that follows strict code of conduct and rigidly defined roles and responsibilities. Wanda has a ____ perspective on management.

bureaucratic

_______ proposes that there is single right was to do things and that you can establish strict rules that details how those tasks are done

bureaucratic management

Sal, a production manager, wants to use scientific management principles to make his factory more efficient. To do this, sal can _____

carefully select workers according to their abilities and give workers training

One of her customers asked Astrid if her company wanted to join the country club to meet potential customers. Astrid thinks this is a good idea, so she asked her manager, Walter, about it. Walter told Astrid that "Because the membership is over $1,000, I will have to get approval from upper management." This is an example of how organizations with a ________ make decisions.

centralized authority

Edward told a friend, "My primary duty as the CEO of this company is to making money for the shareholders, so if I have to shutdown a plant and send those jobs overseas to save $0.15 a share, then I will." in this situation, Edward is promoting a ________ of ethical management.

classical view

After the enron accounting scandal in the 2000s hewlett-packard (HP) added a written set of standards to clearly state top management expectations for all employees...... which included prohibiting from cooking the books or making false accounting records/ standards. This addition by hewlett packard best represents a set of standard called a _____

code of ethics

Dennis makes jokes about the group task in order to increase the positivity in the group toward the situation. He is engaged in a(n) ________ role.

communicator

Sean sits down with his manager, Jeff, to decide on a location for new offices for their technology innovation and development firm. The primary competitive resources needed by the firm is human capital. Which of the following items should they consider when it comes to making this decision?

concentration of skilled labor, access to knowledge spillovers

You and a friend are trying to decide where to have dinner tonight. Your friend suggests a well known 5 star restaurant, but you had a terrible experience last time you were there. When you look at the reviews of the restaurant online, almost all of the reviews are very positive. However, there are a couple of reviews that said that restaurant was terrible. Because of those bad reviews, you refuse to go there. This is known as ________.

confimation bias

Thor is trying to figure out how to get enthusiastic commitment from his employees by using influence tactics. The best tactic he could consider to really get that commitment is ________.

consultation

The approach to leadership that suggests that effective leadership behavior depends on the situation at hand is the ________ approach.

contingency

when a manager assess a particular situation and decides what to do according to the individual and environmental situation, the manager is utilizing the _____ viewpoint

contingency

Conan, the district manager for Newk's, visited as store in Oxford to discuss a new production system for their soups in order to accomplish efficiency objectives for next year. Conan tells the local managers, Valeria, "We used to make small amounts of soup at one time in order to ensure that each bowl tasted like it was home made. But costs of that production system have exploded, so we're changing to a completely automated system that produces soup 24 hours a day 7 days a week." The new production system is considered a ____________.

continuous process

Dallas, the president of a successful family-owned company, wants to give back to the people of the community. to do this, she consistently donates a significant portion of company profit to local charities, sponsors little league teams, and ensures that the company is acting like a good citizen. what dallas's company is doing is an example of _____

corporate social responsbility

Closets, Closets, Closets, Closets, Incorporated sells shelving to customers at prices that are below those of Home Depot and Lowes, who offer a similar line of products across the same broad markets. Closets, Closets, Closets, Closets, Incorporated is pursuing a ________ strategy.

cost-leadership

Francis has been missing work and when he does show up, he is still partially drunk sometimes. When asked about it, he gets confrontational and starts yelling at people. These behaviors are examples of ________.

counterproductive work behaviors

Artemis is from Tennessee. She arrived in Saudia Arabia and immediately noticed that the way Saudi men treat women is vastly different than how women are treated in the U.S. Artemis was feeling uncomfortable because she lacked ________.

cultural intelligence

Which of the following is not a benefit of organizational culture?

culture increases organizational diversity

As a store manager, liandra has to play the role of negotiator, such as purchasing products at a fair price for her company. As she handles this responsibility, liandra is playing the _____ role

decisional

Amazon employees make somewhere between $15-$25 per hour to start. Jeff Bezos, the CEO of Amazon and primary shareholder, makes $8,961,187 per hour (BTW, this is true as of January 2019). Some of the employees at Amazon are upset because they don't think that this is fair. This perception of unfairness is known as __________

distributive justice

A construction company offers not only construction services but also home repair, snow removal, and other household services in order to limit their risk exposure. This business is utilizing a ________ strategy.

diversification

Deconstructing the creation of goods and services into discrete acts is known as ____

division of labor

ThroneMart's organizational structure puts people with similar customers together in formal groups, such as employees with customers interested in home goods, pershible goods, clothing, and pet supplies. This is an example of a ________.

divisional structure

The top management team of GargleTech are meeting for the week to examine long-term company goals and overall direction of the organization. As part of the initial discussion, the CEO expresses her concern over the economy. She also tells her managers to look closely at the external environment and to think about the future prior to making before making decisions. In this meeting, top managers of GargleTech are ________.

doing strategic planning

The planning/control cycle has two primary approaches to planning. _________________ planning is more abstract and lacks specific goals. ____________ planning has specific defined objectives and details how the organization will go about accomplishing them.

domain, goal

At the end of the financial year, Dominic Mihaly, the CEO of Dominic's Investment, Inc., releases an earnings report to employees. This is an example of communicating ________.

downward

Rebecca asked Gavin to stop being so critical of all of the other team members all the time. Gavin got angry and started screaming at Rebecca about her lack of ability and likeability. Some of the others group members got frustrated and ended up leaving the team, causing the project deadline to be missed. This is an example of the use of ________.

dysfunctional conflict

A protective tariff is a(n) ____

economic barrier to trade

The macroenvironment includes these forces: ________.

economic, technological, sociocultural, legal, political, environmental

Pepper is an executive at a large technology company. She recently attended a training conference sponsored by serval top professionals in her field, where she learned that by employee specialization enhances _____ through _____

efficiency, learning

________ is "the ability to carry out accurate reasoning about emotions and the ability to use emotions and emotional knowledge to enhance thought."

emotional intelligence

All except which one of the following helps to build cohesiveness on a team?

emphasize members different characteristics

Which of the following is the factor that most reduces an organization's ability to learn from failure?

employees who blame others for failure

In the hope that he can discover possible opportunities for new products or threats from competitors, Anakin keeps a close eye on his company's internal and external environment. This is an example of ________.

environmental scanning

Which of the following may be done as corrective action in the control process?

evaluate performance and take action

Dexter started a newspaper two years ago. He thought there was still enough demand for his product to make it successful. However, people are busy and mostly read their news online, so the demand for his paper has dropped steadily. Dexter decided to change the newspaper to focus more providing news via the Internet. Because he showed that managers should think and act as if their company is never finished, accepting new ideas, and focusing on facts of the situation, Dexter is relying on ________.

evidence-based decision making

Donna is the vice president of finance. As a result, she has complete control over the finances of her company. Because of this, we consider her a ____ manager

executive

Alices pasta kitchen makes quality pasta and sells its products to customers in other countries. This is an example of ____

exporting

When it comes to failure in the innovation process, Procter & Gamble CEO A. G. Lafley suggests that the key is to ________.

fail early, fail cheaply, and don't make the same mistake twice ** Answer this one. I know we didn't discuss this in class, but this is a great way to look at innovation.

________ control is an approach to organizational control that attempts to help plans succeed before problems occur.

feedforward

Miranda learned about Kotter's model for organizational change in her management class in the fall, so when she starts her new job and she notices that the organization needs to change its accounting rules, she tries to apply what she learned. She has spoken to her boss and told her how critical it is for the firm to comply with the new tax laws, but her concerns were ignored. What should her next step be?

find others with organizational power that agree with her

Scientific management emphasized ways to ____

find the best ways to accomplish work tasks

Mark directly supervises union employee in the toyyota factory he works at. This makes him a ____ manager

first line

LEAN manufacturing is ______________.

focuses on the conversation of valuable resources

Active listening requires all except ________.

focusing on the delivery rather than content

________ is a performance review system in which all employees are ranked against one another and grades are distributed along some sort of bell curve.

forced ranking

John is an executive at Coca-Cola working at the company's Moscow location. Coca-Cola is the largest soft drink distributor in Russia and wants to expand their products into the Russian Universities with vending machines. John realizes that in order to get the university contract, he would need to offer President Vladimir Putin cash under the table because Putin is a key decision maker for the University system. By offering Putin a bribe, John is violating which law?

foreign corrupt practices act

Rita is on an assigned team that consists of members in her same sales division. She is on a(n) ________.

formal team

The ________ details the responsibilities in a joint venture between one partner who provides the product/service knowledge and the other partner who invests in the firm and runs the day-to-day operations.

franchise agreement

A large production company has been utilizing the hawthorne effect in its 12 international factories, and it has seen great success from implementing the hawthorne principles that propose that ______

giving more attention to employees increases worker productivity, if they think managers care about them

If I say that "I will save $500 dollars by the end of October in order to afford my vacation", this is a ________.

goal

Teams that are attached too closely to each other sometimes have reduced mental efficiency and moral judgment due to social pressure of conforming. This is called ________.

groupthink

Troy was talking with Britta about his decision making process. He said, "When I make a decision on which employee to pick to do a project, I use my "rules of thumb." I consider their attitude and knowledge, and how hard they work." Troy's rules of thumb that he uses to make decisions are known as ________.

heuristics

Blaine complained to his boss that he received the same bonus as everyone else, even though he worked longer hours and he had higher level of experience, production and efficiency. If his boss can't change the bonus, Blaine might experience inequity and do any of the following except ________.

ignoring his feeling of resentment and trying harder in next quarter

Proctor and Gamble modified Tide detergent to make it work better on stains. What is this called?

incremental innovation

Small manufacturers could allow waste to runoff into a stream that feeds a local lake because it benefits them in the short term. Instead, they follow good disposal practices to avoid harming others, because it is unethical to deny people in the community the due consideration to health and safety. This reflects the ________ approach to deciding ethical dilemmas.

individual rights

Of the following, which is not a reason that efficiency is important to managers?

inefficient telecommunication systems

Effective communication requires ______________.

information to be transferred from one party to another

Tony, a certified electrician, is not confident that his re-wiring of a new construction home he is working on will be what his customers are willing to pay for. Therefore, he isn't particularly motivated to complete the job. In this case, Tony is low on the ________ element of expectancy theory.

instrumentality

Which balanced scorecard area includes the measurement of productivity and technology development?

internal analysis

To focus on improving company customer service this year, the CEO outlined a list of stakeholders to concentrate on: employees, owners, and board of directors. These three groups are ________.

internal stakeholders

Jennifer is a lackluster employee who doesn't do most of her sales job really well. However, she is really good at marketing strategy. When asked, she says that it challenges her mind and really provides a satisfaction that she doesn't get from sales. Jennifer experiences _______________ when doing marketing strategy.

intrinsic motivation

The division of labor ____

is why we need managers

Donatello was asked by someone at the airport overlook for directions to Soulshine Pizza. He tells them to turn right at the Three-way, go through the Square, until you see where Rib Shack used to be. The possible misunderstanding of the directions in this case is an example of?

jargon

Chad was the CEO's executive assistant for over 25 years, so when he retired, only he understood what tasks he did as part of his job. Before he quit though, the HR manager sat with him to observe his duties, ask about the details of all functions, and ask about the types of knowledge, skills, and abilities required to be successful. The HR manager was performing a(n) ________.

job analysis

Which of the following is not a source of external recruiting for new employees?

job posting

Most employees have some form of positive or negative attitudes about the work they do. What are these attitudes called?

job satisfation

General Motors collaborates with Shanghai Automotive Industry Group to build Buicks in China because the only way General Motors can legally sell their cars in China is through the establishment of a domestic _____________.

joint venture

At times, customers have an unexpected need and require certain departments, such as production, to change their schedule to meet the demands of the sales department. When susan, the vice president of marketing, is involved in resolving this conflict, this is an essential part of which management function?

leading

Your organization is lead by a transformational leader. Which of the following would you not expect to find in the organization according to research?

less group cohesion

Goal-setting theory suggests that employees can be motivated by goals that have all of the following characteristics except ________.

little or no feedback

In general, citizens of the United states believe that leaders should be democratic and should share information openly with their followers. According to hofstede, this is because the culture of the US is characterized by ____

low power distance

The corporate director of dominos uses mathmatical tools to aid in product ordering and scheduling decisions; this is an example of ______

management science

Vandelay Industries is trying to compete using a differentiation strategy by allowing customers to design their own, unique mobile phone cases. Give what you know about production and operation, what kind of facility should we design?

mass customization assembly job

"As California's first comprehensive, public university and academic medical center, the University of California transforms lives, communities, and the world by providing opportunities for the people of California and beyond through excellence in learning, discovery, healthcare, and engagement." This quote is an example of a(n)________.

mission statement

Revised path-goal theory indicates to managers that they must consider ________.

modifying their leadership style to fit employee and task characteristics

The more management levels through which a message passes, the ________.

more distorted the message may become

Research shows that humans have required resources they're motivated to attain. These resources are known as ________.

needs

___________________ is the most immediate indicator of a impending financial problem for a company if it is not addressed.

negative cash flow

Networks are composed of __________.

nodes and ties

Which of the following is a leading reason that employees resist change?

nonreinforcing reward system

Recently, more attention is being paid to strenghtening the corporate governance of all organizations after enron, worldcom, and tyco fraud scanfals because corporate governance is the system ___

of governing a company so that the interests of corporate owners and other stakeholders are protected

Bottlebush Bakery offers a relaxing environment to enjoy coffee, baked goods, and other menu items. In order to accomplish this, it has a detailed set of procedures that include everything from opening the store, how to make bread, and how to greet customers when they come in the door. The combined set of these procedures is known as a(n)_______________.

operating plan

Cyril identifies with an organization and feels compelled to pursue its goals. He is experiencing ________.

organizational commitment

Jean-Claude, the department manager, discussed the departmental reporting relationships with Dolph, his new assistant manager, including who he reports to and who reports to him. Jean-Claude said, "Our organizational hierarchy motivates our workers to work together in pursuit of company goals." In this example, Jean-Claude is telling Dolph about the department's ________.

organizational structure

In order to manufacture farming equipment, John Deere keeps all production in the US because "it is critical and core to the operations." However, John Deere has recently started using an IT company overseas to help with the coding of its mobile apps because "the mobile app is not what makes the difference to our customers, so we leverage others to build our app." This practice is known as ________.

outsourcing

Functional managers from the Flextronics plant in Hungary contact corporate HR in the US with complaints about their plant manager, Marcia, who is originally from New York. They complain that "Marcia only sees things as a New Yorker and doesn't consider the perspectives of others." Marcia's management style can be described as ________.

parochialism

When organizations are selecting leaders, research indicates that ________ should be considered more important than intelligence.

personality

Morty is working at a research facility in Washington D.C. and he needs to communicate with Rick, who is in Mexico City, about a project they are working on. Rick was born in Washington DC, so he has perfect command of English. Regardless though, they are still facing a(n) ________ barrier to communication.

physical

As his manager, you notice that Luke exhibits an external locus of control when he speaks about work. You should ________ to motivate him.

place luke in a highly structured job

Boeing, located in Seattle, makes large jets including the 787, that is designed in a dozen large parts that are built in various places around the world. The cockpit and forward fuselage are built in Calgary. The center section is built in Dublin, the wings are produced in Hong Kong, and the landing gear is built in Kansas. The different parts are shipped to Seattle, where the parts are snapped together in just four days. This is an example of which interdependence?

pooled interdependence

The three dimensions of situational control are leader-member relations, the task structure and ________.

position power

Every employee at The Shoe Outlet has received a bonus in over 3 years. Because of this, they're motivated by the possibility of getting another one. In this case, management has applied ________.

positive reinforcement

The management department at a local university changes the content of a course in order to incorporate new concepts, examples, and current events. This is a ________ innovation

product

Which of the following is not a resource used by organizations as an input?

profit

If a manager knows one of her employees has low self-esteem and wishes to enhance it, she should ________.

provide lots of constructive pointers and positive feedback

Alfred, a longtime hotel manager, was meeting with Darius, a new manager, and telling him about a recent decision related to whether or not to fire a front desk employee who has had customer service issues. Alfred discussed the four stages of the decision process. He said, "I first identified the problem, and then, I gathered alternative solutions. I then evaluated each choice and selected a solution. I then implemented my decision to add training. Finally, I followed up with an evaluation of what I set in place." With this decision, Alfred is using the ________.

rational decision-making model

When Deandra was one of three final candidates for a managerial position with a large birdseed company, the departmental director asked for a special meeting with her. At this meeting, they talk about different aspects of the position including the stressful deadlines, the heavy travel required of the position, and the compensation and benefits. Deandra appreciated that fact that she received a(n) ________.

realistic job preview

One of the main roles of the managers in the organization is to help it navigate paradoxes. One of the more important paradoxes organizations need to navigate is decision making. They need to make timely decisions, but they also need to adequately collect supporting information. This paradox concerns ____

reflection and action

A manager should ________ when managing employees with an incentive pay plan.

regularly communicate with employees about the plan

Larry meets with his employees every year make a blueprint for next year of his store. One of his primary concerns from the previous year is his inventory costs. He keeps low quantities of inventory in the warehouse and prevents customer complaints by having deliveries come to his store three times per week. He is stuck though, so he asks you what you think his likely problem is? What do you tell him?

reorder costs

Amy, the store manager, recently had to fire Paul, an employee who graduated from Mississippi State University. She felt that Paul was not well educated. When Kelly, also a graduate from Miss State, applied for Paul's old position, Amy did not want to consider hiring her because she felt like Kelly probably received a similar educational experience as Paul. Amy was affected by ________ bias.

representativeness

Mallory has been managing her department the same way for 14 years with mixed results. A new director enters the company and tells her she needs to update her management style and her work routines. As a result, she gets angry and tells the director that she knows best how to run her department. Mallory's response could be characterized as ________.

resistance to change

Tina congratulated her staff when they team received an Emmy Award for 30 Rock. She also sent a company wide e-mail announcing it. Here, Tina is using her ________ power.

reward

Joe was just hired at a commercial bank to oversee the loans department. After his first week on the job, Joe is confused about what his manager expects of him and what criteria he will be evaluated on. Joe is experiencing ________-

role ambiguity

Miranda starts her new job, but no one trains her on what exactly the job entails. She starts to get asked about her responsibilities and when she is going to complete them, This creates a great deal of stress for her because of ___________________.

role ambiguity

UPS dictates that no package is allowed to be delivered before the driver scans the address label. This required action is known is a(n) ________.

rule

Leslie, the financial controller of Pizza Shuttle, is purchasing several new delivery vehicles. Leslie has numerous work responsibilities, so she has limited time to shop for cars. As a result, she buys the first one she finds that meets the minimum requirements. Leslie is following the ________ model.

satisficing

An organizations societal stakeholders consist of _____

school, governments, families of employees

Mateo, an IT manager, has been studying the work methods of each task to increase the productivity of the employees in his department. Mateo is utilizing ____

scientific management

Bob is looking for new ways to motivate his front of house restaurant cashiers. He decides to remove the dress requirements from this position to allow them to have more control over what they wear. Bob is using _____ to motivate his cashiers.

self-determination theory

A leader who makes sure that her employees have health insurance and work in a positive environment could best be described as which type of leader?

servant

Goals and objectives cascade through the organization; that is, top managers set general organizational objectives, which are translated into divisional objectives, which are translated into departmental objectives. The hierarchy ends in individual objectives set by each employee. This is occurs because higher level objectives ________ lower level objectives.

set the context for

Sabine, a successful banker and educator, has decided to retire. because she has been with the company so long and has access to all of the accounts, she could easily embezzle millions of dollars and be on a beach in mexico before anyone caught on to it. Despite being unmonitored though, she refrains from stealing from her organization. this is because ______

she has integrity

The rarest and most precious resource in business according to fortune magazine is _____

skilled and effective managers

If a tornado hits my house, I really hope that I have a _________ and __________ network.

small, dense

Over her entire life, Sally grew her company to six clothing stores. As Sally approaches retirement in the face of increased competition, she decided to pass the business on to her daughter in order to reduce the amount of effort she has to spend. Her daughter does not plan to change the business model and would prefer a period of consolidation. This represents a ________.

stability strategy

Three brothers, Larry, Darryl, and Darrell who own Bottletop Bakery, are concerned because Panera Bread is opening a new store just one mile from their shop. They consider lowering the quality of their products which would allow them to lower costs and compete against Panera. While this would allow them to remain at the same level of profitability, they've always believed that they had a responsibility to their customers to provide honest value. This attitude by the brothers reflect a ___________________ of ethical decision making

stakeholder

ethics are _____

standards of right and wrong behaviors

At BakeRite Foods, Mickey pulls six samples each hour from their production line to examine them for quality defects. He measures each sample against the product standard. If he finds any deviations, he adjusts various pieces of equipment on the line until the variance disappears. Mickey's job involves ________.

statistical process control

As a vice president, Gene keeps an eye on the performance of his division in relation to its competitors to ensure that it is on target for accomplishing its goals and, if not, taking corrective action. This is known as ________ control

strategic

By comparing networks at a group level, we're able to determine ______________ differences which allow different networks to performance better than others.

structural

As a plant manager, Daneryce conducts performance appraisals for everyone on her team by getting a feel for people with good attitudes toward their work. Daneryce is using a(n) ________ system of appraisal.

subjective

Which of the following is not a common characteristic of successful control systems?

subjective

I'm trying to decide whether I would like to start a company to enter the garbage disposal industry (a company that takes trash from the home to the dump). Sales indicate that the garbage disposal market is large and it is growing by 8% annually, which is great. It would take $100M of capital investment to create a garbage disposal facility. That is a lot of money for pretty much anyone and few other startups could afford to enter the industry. However, Jeff Bezos is my uncle, so he is going to give that money to me. In addition, because everyone needs their garbage taken away, there are plenty of customers.There are few other garbage companies nation-wide and there is little price competition. There is only a single company that makes garbage trucks. Conduct a five forces analysis.

supplier power

The United States uses government regulations, such as tariffs, embargoes, and import quotas, to limit the import of goods and services and protect their U.S. industries against foreign competition. This use of these regulations is known as ________.

trade protectionism

Eddie and Jimmy, the founders of a coffee and tea empire, organize their departments based on the similarity of each positions production activities. This is an example of ________.

task differentiation

When her bakery deployed cell phones to all its managers, leeloo realized that she seemed to always be on call if the production line went down. The result was that she felt extreme amounts of stress and burnout. Leeloo is experiencing ____

task overload

Dean leads a task force to redesign the company's order-processing system. The task force has some of his co-workers whom he has no control over and some other member who do not respect her. According to the contingency model, Dean should adopt a(n) ________ leadership style.

task-oriented

The idea that there are no true universal rules of management is the foundational principle of ____

the contingency school

Profit is _____

the cost of making a product subtracted from the price we sold the product for

A lifelong admirer of their superpowers, Spongebob mails a fan letter to MermaidMan and BarnacleBoy. In his letter, Spongebob writes how he loves them and wants to meet them in person. The mailed letter is an example of ________

the medium

Which of the following is not a hinderance to perfectly rational decision making?

the problems that need solving are often simple and straightforward

Martin likes his job as a computer technician because his boss continually shows confidence in him by putting him in situations beyond his capabilities. His boss has high expectations, so Martin is driven to continually live up to them by working harder than he thought he could. Martin is probably experiencing ________

the pygmalion effect

A nations culture is ____

the shared set of beliefs, values, knowledge, and patterns of behavior common to its people

In a company's early year, what is the most important factor in developing its culture?

the values of the founding team

Ben and his family have developed a successful business selling rich, organic compost material to farmers in his area to help them grow healthy strong plants. Recently, Ben heard that Seeds R' Us, a national seed company, is studying the non-organic compost market for horizontal diversification. Seeds R' Us' represents an example of ________ in Porter's model for industry analysis.

threat of new entrants

The human resource manager for GargleTech should ________ when considering the organization's future staffing needs.

understand the organizations vision and strategy and hire to support them

Successful managers today need to be able to ____

understand the tasks theyre directing and work with and motivate people

"So, you like skydiving? Wow! Even though it doesn't matter for the job, please tell me more about that. I've always wanted to skydive." is a question you would expect to see in which type of workplace interview?

unstructured

Archer realizes that his organization has become stagnant with few new ideas and even fewer opportunities. Which of the following should he do to help manage innovation?

use environmental scanning to broadly look for opportunities for innovation

The grapevine is ________.

used by employees when threatened or insecure

Local livestock farmers could allow the runoff of manure nutrients into a stream that feeds a local lake because then they wouldnt have to spend money controlling the run off. However, farmers decide to act ethically to avoid harming others because the cost of the algae bloom in the river will upset the local fishing tour businesses. This scenario reflects the _____ approach to deciding ethical dilemmas

utilitarian

To increase profitability, top management of a national retailer needs to decide if it will close several stores. Management knows that by closing the locations, it will save their jobs and their bonuses. However, the store closings will put nearly 1000 people out of work next year. As a result, they decide not to close the stores and save jobs. This logic is an example of the ________ approach

utilitarian ethics

Homer is starting a new job today and he is a little scared of how well he is going to perform. When he gets to work, his supervisor calls him into her office where she explains to him that while there is a lot of information to learn in a short amount of time, she hired Homer because he has the ability to learn this job and do well at it. This discussion by the supervisor is known as ________.

verbal persuassion for self efficacy

The free market system is based on _____

voluntary exchange and information assymetry

A strong tie in social network analysis is

who you know

In 2014 Fiat, an automobile company based in Italy, announced a deal to purchase Chrysler, an automobile company based in the United States. In this situation Chrysler is an example of a ________.

wholly-owned subsidiary

Han, the CEO of MilFalSystems, has over 30 employees reporting to him, including all operations and finance employees. Han has a ________.

wide span of control

If you need to communicate a great deal of information, but it is all factual and does not require an emotional component, you should ________.

write a report