appointment scheduling
__________ is the practice of scheduling two patients to be seen during the same time slot without allowing for any additional time in the schedule. a. wave scheduling b. modified wave scheduling c. open office hours d. double booking
double booking
__________scheduling can create inconvenience for the patients and physicians. a. grouping procedures b. computer wave c. double booking d. singular
double booking
many offices use the telephone and __________ to schedule appointment a. time patterns b. letters c. messengers d. e-mail
any patient who has been previously seen by the physician is considered a(n) __________ patient a. established b. preferred c. recurring d. cyclical
established
the __________ is responsible for scheduling all patient admissions to the hospital. a. patient b. medical assistant c. insurance company d. patients family member
medical assistant
a(n) __________ system is the least structured of all the scheduling systems. a. specified time b. open office hours c. double booking d. specified time
open office hours
a(n) ___________ facilitates the coordination of appropriate time segments for staff , patients , and the practices available equipment. a. scheduling system b. timing system c. coordination system d. organization system
scheduling system
with __________ scheduling , time allocated to each patient will depend upon the reason for the office visit the type of examination or testing that is to be done . a. double booking b. wave c. modified wave d. specified time
specified time
__________ are similar to matrixing off time within the schedule for the catch-up time or nonscheduled appointments a. time patterns b. non scheduled times c. catch-up time d. time shifts
time patterns
__________ is the process of sorting or grouping patients according to the seriousness of their condition a. filtering b. discrimination c. favoritism d. triage
triage
using __________ scheduling , all the patients are told to come in at the beginning of the hour in which they are to be seen. a. wave b. modified wave c. double booking d. grouping
wave
____________ are illness or injures that patients suddenly experience and require treatment but may not be life-threatening. a. sudden injuries b. intermediate conditions c. acute conditions d.minor injures
acute conditions
modified wave scheduling works best for __________ offices that tend to have many appointments of approximately the same length. a. small b. highly organized c. busy d. heavily staffed
busy