ARE 304 ch 1, 2, 3

Which of the following management theorists believed that workers ultimately grant managers their authority?

Chester Barnard

On Saturday, the manager of Pizza King had to deal with an employee with a hangover, a missing server, and an unusually large number of customers. Monday was a slow day, and another employee fell asleep behind the prep table. Both employees came to work not ready to work their hardest. According to what management principle should the manager be expected to have treated these two workers?

Contingency approach to management

Which of the following is a part of an organization's specific environment?

Its competitors

Based on an old report from the last time the company sold some of the metal, you know that over an eight-hour shift workers typically loaded about 30 to 31 pieces of metal parts per hour. At that pace, though, it will take your six students six weeks to load all of the metal, and the purchasing manager who sold it says it must be shipped in two weeks. So, without more workers (there's a hiring freeze) and without forklifts, all of the metal has to be loaded by hand by these six workers in two weeks. Refer to ISG. What advice should you take from the teachings of Frederick Taylor?

Scientifically train, teach, and develop these employees to help them reach their full potential.

_____ are groups of concerned citizens who band together to try to influence the business practices of specific industries, businesses, and professions.​

advocacy groups

In order to change an organizational culture, top management can persuade other managers and employees to perform a new behavior in place of an older one. This technique is called ____.

behavioral substitution

According to Weber, _____ is the exercise of control on the basis of knowledge.

bureaucracy

​Two managers have a conflict over the acquisition of resources required to complete their new projects. Both managers want the top performing employees of the firm to work under them. Eventually they arrive at a decision where they equally share the number of top performing employees. In this context, which of the following methods did they use to resolve the conflict?

compromise

A manager at Westworld Inc. is keeping a close eye on the progress of each of his employees toward the completion of a project. He often intervenes and makes corrections when needed. In this context, which of the following managerial functions is he performing?​

controlling

​Two companies operating from a single building have a conflict over the lack of parking facility available to their employees. They fail to come to a conclusion that benefits both, and eventually the company with the lesser number of employees loses the conflict and has to give up the use of the parking facility. In this context, which of the following methods was used to resolve the conflict?

domination

Trent Automobiles was expecting a large shipment of metal the previous week. But three weeks later, the shipment still hadn't arrived. A lot of time was lost and the expenses shot up. This will result in a lack of:

efficiency

The managers at Alpha Corp. are closely observing trends in the industry. They are trying to identify the factors that might have a significant influence on Alpha. Which of the following is illustrated in the scenario?

environmental scanning

According to the systems approach to management, an open system can function without interacting with its environment.

false

Advocacy groups are typically composed of concerned citizens who have a strong feeling about a common issue even though the members' viewpoints differ significantly.

false

Technological management involves managing the production of goods and services.

false

The general environment is unique to each firm's industry and directly affects the way it conducts day-to-day business.

false

The top mistake made by managers who were derailed from their fast track up the managerial ranks was that they didn't develop or possess the necessary technical skills.

false

The typical titles used for top managers are general manager, plant manager, regional manager, and divisional manager.

false

​Mark, a manager at a food processing company, notices that the productivity of the workers has gone down. He determines the reason as lack of motivation to perform their tasks. He gives a pep talk to the employees hoping to inspire them to perform their tasks more efficiently. In this context, Mark is performing the _____ function of management.

leading

According to Mintzberg, which role would a manager assume if she were trying to convince union members to accept a 25-cent-per-hour reduction in pay in order to keep the manufacturing plant open?

negotiator

In the _____ managerial role, managers discuss and handle schedules, projects, goals, outcomes, resources, and employee raises.

negotiator

Chester Barnard defined a(n) ____ as "a system of consciously coordinated activities or forces of two or more persons."

organization -Chester Barnard defined an organization as a system of consciously coordinated activities or forces of two or more persons.

​According to Henri Fayol, _____ is deciding where decisions will be made, who will do what jobs and tasks, and who will work for whom.

organizing

According to the ____, companies go through long, simple periods of environmental stability, followed by short, complex periods of dynamic, fundamental environmental change, finishing with a return to environmental stability.

punctuated equilibrium theory

Daniel works at an electrical equipment manufacturing plant. He manages to produce eight units of equipment per day while his coworkers usually manage to produce only five per day. In this context, Daniel is the _____ among his coworkers.

rate buster -A rate buster is a group member whose work pace is significantly faster than the normal pace in his or her group.

During the Bank Wiring Room phase of the Hawthorne Studies, Elton Mayo witnessed behavior reminiscent of the _____ that Frederick Taylor observed during his studies.

soldiering -During the Bank Wiring Phase of the Hawthorne Studies, Elton Mayo observed that the group's behavior was reminiscent of the soldiering that Taylor had observed.

In the context of Mintzberg's information roles, managers in the _____ role share information with people outside their departments or companies.

spokesperson

_____ are companies that provide material, human, financial, and informational resources to other companies.​

suppliers

_____ refers to the knowledge, tools, and methods used to transform inputs (raw materials, information, and so on) into outputs (products and services).

technology

Which of the following is a part of an organization's general environment?

the economy in which it operates

Which of the following management processes is used to determine how workers can perform their tasks more efficiently?

time and motion studies

A management study discovered that companies that invest in their people will create long-term competitive advantages difficult for other companies to duplicate.

true

Advocacy groups cannot directly regulate organization practices

true

First-line managers are the only managers who do not supervise other managers.

true

In the entrepreneur role, managers adapt themselves, their subordinates, and their units to change.

true

The contingency approach to management holds that there is not one best way to manage an organization.

true

Jason is a member of a self-managed team at TREX Electronics. His team's top priorities are understanding customer requirements and expectations. It would appear that TREX is:

using its employees to create a competitive advantage.

A ceremonial mace is commonly used at a university or college convocation ceremony. It is considered as a symbol of authority. In the context of organizational culture, the mace is an example of a(n) ____.

visible artifact

Which of the following is Gantt's approach to training?​

​A scientific investigation in detail of each piece of work -Gantt's approach to training was a scientific investigation in detail of each piece of work and the determination of the best method and the shortest time in which the work can be done.

According to Chester Bernard, ​people will be indifferent to managerial directives or orders if they _____.

​are compatible with people's personal interests