BA 1500 Acting Ethically and socially responsible

Reward ethical behavior

"We should discipline appropriately."

Create an ethical hiring culture.

"We want honest employees."

Set an ethical example.

"We're not just giving lip service."

From the list below, select all of the features commonly found in a code of ethics. An offer of a reward for reporting ethical violations Guidance on how to treat customers, suppliers, and competitors Praise for employees who exemplify ethical behavior Lists of prohibited behaviours

Guidance on how to treat customers, suppliers, and competitors Praise for employees who exemplify ethical behavior Lists of prohibited behaviors

To protect whistleblowers from retaliation, systems for reporting unethical behavior should be ______.

anonymous

A firm that seeks to establish a strong foundation by becoming profitable is meeting which of its responsibilities?

Economic

From the list below, select all of the negative effects of illegal behavior. Employees over-focusing on ethics Fines and jail time Costly lawsuits Diminished reputation and profit

Fines and jail time Costly lawsuits Diminished reputation and profit

Philanthropy

Not dying rich

A systematic assessment of a company's performance in implementing socially responsible programs is called a(n) ______. social audit compliance check responsibility review engagement analysis

Social audit

What is one of the six key areas a social audit focuses on? Viral marketing Social entrepreneurship Employee morale Profitability

Social entrepreneurship

Cause-related marketing

Supporting worthy causes Forming a partnership with a charity or nonprofit to support a worthy cause, service, or product

Which term describes a concern for taking actions that benefit society as well as the organization?

Corporate social responsibility (CRS)

What is a code of ethics?

A set of ethical standards to help guide an organization's actions

A company that contributes to charities, sponsors local sports teams, or donates to museums is engaging in which type of corporate social responsibility program?

Community activities

Sustainability

"Green is good"

Create ethical codes and training.

"We need to share our expectations."

Socially responsible programs that involve forming a partnership with a charity or nonprofit are called __________ -related marketing.

Cause

An electronics manufacturer prides itself on its ethical standards. Job candidates are screened based on their past behaviors, top managers work hard to set a good example for employees, and the company has rewards in place for employees who live up to the company's ethical codes. However, after an exceptionally busy year, customers begin to complain that customer service representatives no longer respond to product failures. Based on this scenario, how did the organization fail to foster high ethical standards?

The company did not provide regular ethics training.

Recruiters look for "ruthless moneymakers" in their sales personnel, and soon customers begin complaining about dishonest sales pitches.

The company does not create an ethical hiring culture.

An employee reports being overpaid in her quarterly sales bonus but is not acknowledged for her honesty. The next time, she decides not to report the mistake.

The company does not reward ethical behavior.

What is the primary objective of a social audit?

To evaluate a company's performance in implementing socially responsible programs

Employees are confused about which behaviors are acceptable in the office, leading to complaints about harassment and offensive jokes.

The company does not set a code of ethics and provide ethical training.

From the list below, select all of the labels that describe diversity policies, such as affirmative action. Unethical Illegal Legal Ethical

Legal Ethical

Social entrepreneurship

Leveraging business for social change

At an accounting firm, the top managers often charge their personal meals and trips to the company credit card. Later, several employees are indicted in a scheme to falsify the financial records of one of the company's clients. Based on this scenario, how did the organization fail to foster high ethical standards?

Managers did not set an ethical example for employees.

According to Carroll's Global Corporate Responsibility Pyramid, which corporate responsibility has to do with contributing resources to the community and seeking to improve the quality of life for individuals? Ethical Legal Economic Philanthropic

Philanthropic

Corporate policy

Positions on political and social issues

Community activities

Sponsorship, fundraising, donations, and other support

Because executives looked the other way when suppliers used banned substances in their products, employees feel justified in dumping pollutants down the drain.

Managers do not set an ethical example.

Who in an organization is most responsible for setting an ethical example? New employees Middle management Top management and executives Secretaries and administrative staff

Top management and executives

What is corporate social responsibility?

Taking actions that benefit society as well as the organization

In a social audit, the assessment of a company's performance in implementing socially responsible programs is typically based on ______.

predefined goals

A firm's economic responsibility involves its obligation to be ______. profitable law-abiding honest benevolent

profitable

What is a manager's primary method of maintaining a culture of ethics?

Setting an ethical example

Which of these labels applies to a company's decision to avoid paying taxes in the United States by storing revenues in offshore banks? Legal and ethical Illegal and unethical legal but unethical illegal but ethical

legal but unethical

An organization that adheres to both local and international laws is meeting which responsibility? Legal Ethical Philanthropic Economic

Legal

Companies conduct a systematic assessment of their performance in implementing socially responsible programs as part of a(n) ___________ audit.

social

What is the primary difference between compliance-based ethical codes and integrity-based ethical codes?

Compliance-based codes are viewed as laws that should not be violated, whereas integrity-based codes are viewed as values that should be upheld.

What is corporate policy as it relates to social audits?

A company's stated positions on political and social issues

How do suppliers benefit from ethical behavior?

By becoming more attractive to businesses in need of suppliers

What are ethics?

Principles of right and wrong that influence behaviour

What is a common method organizations use to ensure job candidates are honest and ethical before they are hired?

Ask candidates about past experiences that reflect a commitment to ethical behavior.

From the list below, select all of the advantages associated with corporate social responsibility. Strong job creation Maximum returns for stockholders Improved public image Enhanced ability to solve important problems

Improved public image Enhanced ability to solve important problems

What is the earliest point at which workers should be screened for strong personal values and a commitment to ethical behavior?

Before they are hired

Which type of ethical code attempts to prevent criminal misconduct by increasing control and by punishing violators?

Compliance-based

From the list below, select all of the ways that illegal behavior can affect the profitability of a business. Employees are more likely to steal from the company. Consumers become less likely to purchase the company's products. The company is forced into costly lawsuits that may result in fines or jail time. The company's brand becomes less visible or memorable to consumers.

Employees are more likely to steal from the company. Consumers become less likely to purchase the company's products. The company is forced into costly lawsuits that may result in fines or jail time.

What do we call the principles of right and wrong that help instruct how we deal with and treat each other?

Ethics

From the list below, select all of the features used to promote ethical behavior under an integrity-based code of ethics. Honesty Diversity Punishment Shared accountability

Honesty Diversity Shared accountability

From the list below, select all of the ways that company owners benefit from ethical business practices. Immunity from prosecution over future illegal acts Increased ability to attract valuable employees Improved mental and physical health Financial rewards

Increased ability to attract valuable employees Improved mental and physical health Financial rewards

Which type of ethical code stresses a culture of fair play, honesty, and diversity as a way of promoting ethical behavior?

Integrity-based

According to opponents of corporate social responsibility (CSR), what is the primary reason to avoid engaging in CSR programs?

It detracts from the firm's only real responsibility: maximizing profits.

What is an organization's legal responsibility?

To obey local, national, and international laws

Why should systems for reporting ethical violations be anonymous?

To protect whistleblowers from retaliation

What is the primary motivation for ethical behavior under a compliance-based ethical code?

The threat of punishment

How do individuals in organizations often view compliance-based codes in comparison to integrity-based codes?

They are seen as laws that should not be violated.

Which of these actions would make it more difficult for a manger to establish an ethical climate? Behaving in ways that match the company's ethical code Having regular training sessions on ethical behavior Waiting until a job candidate is hired to emphasize the company's ethical culture Punishing employees who behave unethically

Waiting until a job candidate is hired to emphasize the company's ethical culture

Which of these actions would make it more difficult for a manger to establish an ethical climate? Waiting until a job candidate is hired to emphasize the company's ethical culture Having regular training sessions on ethical behavior Behaving in ways that match the company's ethical code Punishing employees who behave unethically

Waiting until a job candidate is hired to emphasize the company's ethical culture

From the list below, select all of the factors that make a given behavior an issue of legality. Whether the behavior contradicts a rule formally recognized as binding Whether the behavior is enforced by controlling authorities such as police officers or the court system Whether the behavior is based on cultural beliefs regarding right and wrong Whether the majority of people in society consider the behavior desirable or advisable

Whether the behavior contradicts a rule formally recognized as binding Whether the behavior is enforced by controlling authorities such as police officers or the court system

From the list below, select all of the factors that make a given behavior an issue of ethics. Whether the behavior reflects how most people would like to be treated Whether the behavior is enforced by a controlling authority such as police officers or the court system Whether the behavior conforms to formal rules recognized as binding Whether the behavior conforms to cultural beliefs regarding right and wrong

Whether the behavior reflects how most people would like to be treated Whether the behavior conforms to cultural beliefs regarding right and wrong