BA 1500 Exam 1

You have observed what you think may be unethical behavior in the workplace, what are ways to speak up constructively?

-"If this expected, how will we feel if it goes public?" -"If this is accepted, why is there a company policy against it?"

According to surveys, employees feel what ways about their companies?

-They often do not trust senior management -They often believe their company leaders do not act with honesty and intergrity

What traits are most closely linked with competence?

-an emphasis on results -a focus on action

Why might a company ask for confidentially agreements form its employees?

-because of copyright law -to protect intellectual property

What factors impact a business executive's credibility?

-caring -competence -character

Which of the following are abuses of honesty?

-deceiving consumers -cheating in the classroom -identity thief

What are examples of good business ethics?

-ensuring proprietary information remains safe -following the law

Which of the following are examples of good business ethics?

-ensuring proprietary information remains safe -following the law

Which of the following are traits that are related to character?

-ethical behavior -honesty -willingness to exchange information

Recent research has found that when workplace develop a climate of betrayal, it is most often through acts such as

-going back on decisions -sharing gossip about others -hiding the truth

Employee engagement is a measure of

-how much employees are connected emotionally to their work -how much energy employees have to reach their company's goals -how willing employees are to expend extra effort to help their companies meet their goals

What are the core principles in business communication?

-interpersonal communication -active listening -emotional intelligence

To be seen as caring in the business world, a manager should have which of the following?

-knowledge of others' interests -genuine interests in others -motives that are above suspicion

In terms of ease of communication, credibility leads to

-less resistance from others -increased willingness to cooperate -less likelihood of miscommunication

A good business communications textbooks will be designed to give readers what?

-opportunities to consciously elevate their communication skill set -tools to develop communication abilities over the course of a career

Dishonesty most often results in such outcomes as

-poor employee morals -dismissal -criminal charges

Today's effective business leaders have generally gained their position because they understood

-sense of community -teamwork

Which of the following statements about company confidentially are correct?

-speaking openly about certain company matters could harm other employees or the company's profitability -company confidentially is sometimes necessary under the law -companies can require employees to remain confidential about certain matters

According to David Pottruck, which of the following developments are transforming twenty-first -century leadership?

-the emergence of the Internet -the diminishing power of pension and benefit plans to keep employees -the need to create a compelling business culture

What are methods by which people can develop competence?

-watching -interning -study

You can create a sense of trust in others by adopting which of following orientation?

-we -you

Credibility and trust are important to what in the workplace?

-working relationships -business relationships -business communications

Which of the following best describes trust in the workplace?

A resource that can be created

Generosity towards others is an example of _____________ in the business world

Caring

T/F Minor acts of dishonesty and slight deviations from the truth are harmless and should be encouraged in business

FALSE

Sydney just started working in the marketing department for a major tobacco company. In her spare time she participates on anti-smoking campaigns. Which statement about her personal values is true?

Her personal values do not align with the corporate values of her work

What questions should you consider when preparing to communicate with customers or colleagues?

Is trustworthiness or credibility key to the way I work?

Publicly traded companies must have an ethics code available to all employees because of the

Sarbanes-Oxley Act

T/F The recent scandals have led to higher ethical behavior within businesses

TRUE

The many major business scandals in the early twenty-first century have impacted the American public in which of the following ways?

There has been a significant decrease in trust in businesses

What is a characteristic of givers in business?

They are generous in their support of their colleagues

In terms of communication in the near future, transparency is expected to remain the most important

business ethic

What characteristics are key to today's leadership, according to David Pottruck?

character, culture, communication

According to anonymous surveys, a majority of graduate students in education, medicine, law and business did what to gain admittance to their programs?

cheat

Perceptions of a person's character are mostly determined by the person's

communications

In business, it is important to establish your ________ from your first day on the job.

credibility

You can improve your professional skills by becoming a _____________ communicator.

credible and trusted

In an Ethics Resource Center survey, 82% of employees believed that top managers caught violating their organization's ethical standards would be

disciplined in some way

The majority of employees view their leaders and colleagues _______ in the post-trust era.

doubtingly

The listening-centered approach to communication is critical to

effective writing

What is a principal element in allowing you to communicate more easily and more effectively?

establishing credibility

Corporate values are the backbone of business

ethics

The moral principles that steer the behavior of a group or an individual are known as

ethics

Having good character implies that one has _______ values

high moral and ethical

In ______ relationships, others are more willing to give the benefit of the doubt.

high-trust

Companies with _________ employees tend to be more profitable than companies with _________ employees

higher engaged; lower engaged

Effective communications gain trust by seeking to understand others'

needs

Based on research, what two areas become a serious threat to student education?

plagiarism , cheating

If employees do not honestly communicate about business issues, it can lead to

poor financial performance

Most people will judge a person's competence based on the person's

previous accomplishments

When people are credible, their trustworthiness is linked to their:

reputation

The "R" in the FAIR test stands for

respect

A person who demonstrates accountability is someone who will take a _______ perspective of the groups affected by their business.

stakeholder

In business situations where law and ethical principles do not provide a clear answer, ___________ is crucial

transparency

When civil servants take predictable actions and share relate information with stakeholders, it is an example of

transparency

When civil servants take predictable actions and share related information with stakeholders, it is an example of

transparency