BA 201 Ch 8-15 Quiz

Individuals high in authoritarianism tend to: A. stick to conventional values. B. have problems following conventional values. C. have problems with obeying recognized authority above them. D. support the use of subjective feelings.

A. stick to conventional values.

1. The most effective style on the Leadership Grid is _____ and is recommended for leaders because organization members work together to accomplish tasks. A. team management B. authority-compliance management C. middle-of-the-road management D. country club management

A. team management

1. Distinguishing personal characteristics of a leader, such as intelligence, honesty, self-confidence, and even appearance, are known as leadership: A. traits. B. managerial assets. C. advantages. D. consequences.

A. traits.

During the meeting, Andar held firm to his decision to restructure the approval process. This is an example of: A. locus of control. B. self-confidence. C. self-awareness. D. self-efficacy.

B. self-confidence.

1. Much of Andrew's information is obtained through _____ , which is an informal, person-to-person communication network that is not officially sanctioned by an organization. A. personal networks B. the grapevine C. bulletins D. blogs

B. the grapevine

1. The forces within or external to a person that arouse enthusiasm toward attaining a specific goal are called: A. responsibility. B. task clarity. C. duty. D. motivation.

D. motivation.

Fred frequently uses the word "we" when talking about his job. Fred is expressing a high degree of: A. job satisfaction. B. trust. C. engagement. D. organizational commitment.

D. organizational commitment.

1. The _____ approach helps managers determine potential problems and understand the differences in perceptions of change among employees. A. negotiation B. top management support C. coercion D. participation

D. participation

1. Explanations of how people select behavioral actions to meet their needs and determine whether their choices were successful are known as: A. empowerment theories. B. reinforcement theories. C. content theories. D. process theories

D. process theories

1. The nonprofit world offers a natural way to apply their leadership drive and skills to serve others, which is where you will find many: A. interactive leaders. B. Level 5 leaders. C. subordinate leaders. D. servant leaders.

D. servant leaders.

1. The team processes that include stages of team development, cohesiveness, and norms are influenced by: A. work team effectiveness. B. personal satisfaction. C. productive output. D. team and organizational characteristics.

D. team and organizational characteristics.

1. Psychologist Ivan Steiner found that adding members beyond _____ to a team caused an increase in coordination problems. A. 5 B. 10 C. 7 D. 12

A. 5

1. ______ have the ability to inspire and motivate people to do more than they would normally do, despite obstacles and personal sacrifice. A. Charismatic leaders B. Transactional leaders C. Pragmatic managers D. Transformational leaders

A. Charismatic leaders

1. Which of the following theories focuses on the needs that motivate people? A. Content B. Reinforcement C. Process D. Situational

A. Content

_____ become drained by social encounters and need time alone to reflect and recharge their batteries. A. Introverts B. Extroverts C. Sociable people D. Neurotic people

A. Introverts

1. Which of the following statements is true of innovativeness? A. It is the extent to which a person adopts innovations later than other people in a peer group. B. It is undesirable when individuals and organizations are faced with a constant need to change. C. It is concerned exclusively with products and technologies. D. It is considered a positive characteristic in many companies.

A. It is the extent to which a person adopts innovations later than other people in a peer group.

1. Cecily is considering have her employees learn different tasks within the department. Which of the following might help her accomplish this goal without increasing the workload of any of the employees? A. Job rotation B. Job enrichment C. Intrinsic rewards D. Work redesign

A. Job rotation

1. Which of the following characteristics would describe an effective team? A. Results orientation B. Fear of conflict C. Conflicting opinions D. Avoidance of accountability

A. Results orientation

Jonah resolves problems using reason and logic rather than personal values or emotional aspects of the situation. He has been described as a decisive and applied thinker. Based on this information, Jonah ranks highly in which of the following Myers-Briggs categories? A. Sensation-Thinking B. Intuitive-Feeling C. Sensation-Feeling D. Intuitive-Thinking

A. Sensation-Thinking

1. What are the two determinants of team cohesiveness? A. Team structure and team context B. Morale and satisfaction C. Team conflict and team cooperation D. Morale and team productivity

A. Team structure and team context

1. Leah is faced with several low-readiness followers. According to the situational model of leadership, which of the following leadership styles should she use to have the highest probability of successfully influencing them? A. The telling style B. The selling style C. The delegating style D. The participating style

A. The telling style

1. Which of the following statements is true of creative organizations? A. They embrace risks and experimentation. B. They are highly structured with well-defined tasks. C. Their employees often work as individual contributors rather than in teams. D. Their employees are assigned to a limited range of projects.

A. They embrace risks and experimentation.

1. Which of the following is NOT a driving force of the just-in-time inventory system? A. Union resistance B. Fewer workers C. Inventory cost savings D. Competitive market response

A. Union resistance

1. A communication channel that flows within the chain of command is a(n): A. formal communication channel. B. informal communication channel. C. strategic conversation. D. decentralized network.

A. formal communication channel.

1. Upward communication includes messages that flow: A. from the lower to the higher levels of an organization's hierarchy. B. from the higher to the lower levels of an organization's hierarchy. C. from one division to another to coordinate activities. D. among peers and coworkers in the same division.

A. from the lower to the higher levels of an organization's hierarchy.

1. Level 5 leaders generally possess a great deal of _____, carrying themselves as unpretentious and modest rather than arrogant and prideful. A. humility B. competence C. talent D. dedication

A. humility

People experience _____ when their work matches their needs and interests. A. job satisfaction B. cognitive dissonance C. organizational commitment D. organizational citizenship

A. job satisfaction

1. A special-purpose team is: A. often created to develop a new product or service. B. also known as a command team. C. a type of functional team. D. specifically designed to delegate decision making.

A. often created to develop a new product or service.

1. Natalie is working to build professional relationships across functional and hierarchical boundaries, sharing information with peers. The cultivation of these relationships is referred to as: A. personal networking. B. upward communication. C. channel richness. D. the grapevine.

A. personal networking.

1. Carlos takes his work responsibility seriously, likes supervising others, and is working hard to make it to the top levels of his organization's hierarchy. According to McClelland, Carlos has a high need for: A. power. B. self-fulfillment. C. achievement. D. affiliation.

A. power.

Wendy has reported to work, but worry over her sick mother has made her too stressed and distracted to be productive. This is referred to as: A. presenteeism. B. utilitarianism. C. absenteeism. D. Type A behavior.

A. presenteeism.

1. Social media can best be described by which of the following statements? A. As the oldest form of media, it focuses on interviews and commentary. B. A group of Internet-based applications allows the creation and exchange of user-generated content. C. Through newspapers, magazines, and other publications, social media distributes news. Using radio and television, it distributes content intended to reach a large audience.

B. A group of Internet-based applications allows the creation and exchange of user-generated content.

1. _____ is the process by which information is exchanged and understood by two or more people, usually with the intent to influence or motivate behavior. A. Decoding B. Communication C. Filtering D. Encoding

B. Communication

1. _____ refers to antagonistic interaction in which one party attempts to block the intentions or goals of another. A. Storming B. Conflict C. Primacy D. Social facilitation

B. Conflict

1. Which of the following statements best describes an intrinsic reward? A. Intrinsic rewards involve promotions. B. Intrinsic rewards originate as a result of personal satisfaction. C. Intrinsic rewards involve monetary gain. D. Intrinsic rewards originate as a result of pleasing others.

B. Intrinsic rewards originate as a result of personal satisfaction.

1. _____ uses behavioral science knowledge and techniques to improve an organization's health and effectiveness. A. Supply chain development B. Organization development C. Market development Product development

B. Organization development

1. Which of the following statements best describes the way a typical organization functions? A. An organization's highly interdependent tasks are done by few individuals because most work in organizations is independent. B. Organizations consist of individuals who work together to accomplish objectives. C. Organizations are individuals in a common location doing independent work. D. Most organizations do not use teamwork as a structural mechanism.

B. Organizations consist of individuals who work together to accomplish objectives.

1. In her performance review, Cameron's boss praises her self-confidence, integrity, and desire to lead. Into which of the following categories of leader characteristics do these qualities fit? A. Intelligence B. Personality C. Social D. Work-related

B. Personality

Which of the following is classified as a positive emotion? A. Guilt B. Pride C. Fright D. Anger

B. Pride

1. The goal of organizational control can best be summed up by which of the following statements? A. Matching the needs, interests, and values that individuals and organizations offer each other B. Regulating organizational activities through systematic processes to make them consistent with the established expectations C. Regulating an organization exclusively by using social media tools, including mobile technologies and social networking D. Performing the task or activity that one has been assigned

B. Regulating organizational activities through systematic processes to make them consistent with the established expectations

._____ means regularly reflecting on one's thoughts and feelings. A. Self-efficacy B. Self-assessment C. Self-awareness D. Self-confidence

B. Self-assessment

1. When considering the size of teams, which of the following statements is true? A. Small teams experience greater difficulties in communicating with and influencing the team members. B. Teams need to be large enough to incorporate the diverse skills needed to complete a task. C. Teams need to be large to encourage greater team member participation. D. Small teams tend to experience higher turnover and absenteeism.

B. Teams need to be large enough to incorporate the diverse skills needed to complete a task.

1. Which of the following factors would more likely be a concern for a global team but not so much a local or national team? A. The skills and knowledge of team members B. The cultural perception of deadlines C. The stated goal of the team D. The need for an effective leader

B. The cultural perception of deadlines

1. Which of the following is a primary goal of good leadership? A. To help organize the organization's structure B. To move the organization into the future C. To help meet the organization's current commitments D. To promote stability

B. To move the organization into the future

1. Davina spends much of her days meeting with people in her division, sharing her vision of the future direction of the company, encouraging them to share ideas with her and with each other, and orchestrating opportunities for various people with similar ideas to meet and expand on those ideas and build relationships. What type of leader is Davina? A. Transactional B. Transformational C. Charismatic D. Opportunistic

B. Transformational

Finn likes challenging projects, but his colleagues describe him as easy-going, noncompetitive, and easy to work with. Based on this description, Finn likely has which of the following types of personality? A. Type A B. Type B C. Type X D. Type Y

B. Type B

1. Which of the following is NOT one of the four types of reinforcement? A. Positive reinforcement B. Valence C. Avoidance learning D. Extinction

B. Valence

1. When a manager sends a tangible formulation of a thought or idea to an employee, it is called: A. feedback. B. a message. C. noise. D. a channel.

B. a message.

1. Laurel is always direct when making requests of both her subordinates and her superiors. She is: A. keeping the focus on the other person's actions. B. communicating with candor. C. using "you" statements. D. sticking to judgments.

B. communicating with candor.

1. Through _____, employers can combine a series of small tasks into one new, broader job, increasing the variety of activities that employees perform. A. job rotation B. job enlargement C. intrinsic rewards D. work redesign

B. job enlargement

The Myers-Briggs Type Indicator (MBTI) measures a person's preferences for introversion versus extroversion, sensation versus intuition, thinking versus feeling, and: A. people versus tasks. B. judging versus perceiving. C. rules versus creativity. D. possibilities versus analysis.

B. judging versus perceiving.

1. In the simple model of motivation, _____ come(s) before _____. A. results; need B. need; behavior C. reward; behavior D. rewards; actions

B. need; behavior

1. Which of the following would be considered nonverbal communication? A. Directions from a manager to an employee B. A note a coworker left on the desk C. Arrangement of offices D. Company e-mails listing policy changes

C. Arrangement of offices

1. Which of the following innovations would be classified as a disruptive innovation? A. Light bulb B. Programmable stoves C. Cameras on smartphones D. Velcro on shoes

C. Cameras on smartphones

1. _____ is a type of current problem that organizational development can help address. A. Social justice B. Diversification C. Conflict management D. Sustainable manufacturing

C. Conflict management

1. _____ is being used to gather creative ideas for solving social problems. A. Reverse innovation B. Insourcing C. Crowdsourcing D. Reverse engineering

C. Crowdsourcing

1. Which of the following factors is part of organizational content that influences team effectiveness? A. Team type B. Team norms C. Culture D. Cohesiveness

C. Culture

1. Which of the following best conveys the order in which the communication process typically occurs? A. Select channel; provide feedback; decode message; encode message B. Send message; receive message; select channel; create noise C. Encode message; select channel; decode message; provide feedback D. Filter message; encode message; provide feedback; select channel

C. Encode message; select channel; decode message; provide feedback

1. What are the three groups in Alderfer's ERG theory? A. Extant, residing, and growth B. Extrinsic, rational, and genuineness C. Existence, relatedness, and growth needs D. External, realistic, and goodness

C. Existence, relatedness, and growth needs

1. Which of the following is among the process theories of motivation? A. Acquired needs theory B. Two-factor approach C. Expectancy theory D. ERG model

C. Expectancy theory

1. If Eowyn wants to use the richest channel possible for communication with her employees, which of the following would she choose? A. E-mail B. Interoffice memo C. Face-to-face communication D. Telephone call

C. Face-to-face communication

1. Which of the following would NOT be found among the five needs that make up Maslow's hierarchy? A. Esteem B. Safety C. Intellectual D. Physiological

C. Intellectual

1. Which of the following best describes the difference between management and leadership? A. Management takes reasonable risks to meet new standards, whereas leadership ensures that daily operations are performed smoothly. B. Management cannot replace leadership, whereas leadership can replace management. C. Management promotes stability and order within an existing organizational structure, whereas leadership promotes vision and change. D. Management means innovating to organize, whereas leadership means analyzing the status quo.

C. Management promotes stability and order within an existing organizational structure, whereas leadership promotes vision and change.

1. The cooperation strategy includes which of the following? A. Creativity B. Internal contests C. Open innovation D. Idea champions

C. Open innovation

1. Which of the following would be considered a primary characteristic of authentic leadership? A. A focus on the big picture rather than supporting any individuals' roles B. Influence that derives from position power and formal authority rather than relationships C. Passion for pursuing their purpose D. A tendency to work in the nonprofit world as a way to apply leadership drive and skills to serve others

C. Passion for pursuing their purpose

Brian believes that pregnant women are overly emotional, so he takes extra care when talking with Bernice, who is five months pregnant. Brian is operating under which of the following perceptual errors? A. The halo effect B. Perceptual defense C. Stereotyping D. Attribution

C. Stereotyping

1. _____ engage employees in problem solving based on the collected data. A. Reverse innovation strategies B. Large-group interventions C. Survey-feedback activities D. Team-building activities

C. Survey-feedback activities

1. Which of the following stages of organization development is often associated with diagnosis and use of a change agent? A. Intervention B. Refreezing C. Unfreezing D. Changing

C. Unfreezing

1. Within the team, all the members communicate through Vance as they work to solve problems and make decisions. This team communication structure is: A. a decentralized network. B. called channel richness. C. a centralized network. D. a listening circle

C. a centralized network.

1. In his organization, Dennis seldom exhibits critical or independent thinking. He is unlikely to actively participate, but rather simply does what he is told to do. Within Kelley's model of followership, Dennis would be a(n): A. alienated follower. B. conformist. C. passive follower. D. pragmatic survivor.

C. passive follower.

1. A change in the attitudes and behaviors of a few employees is: A. organization development. B. culture change. C. people change D. team building.

C. people change

1. The members of a(n) _____ are linked primarily through advanced information and telecommunications technologies. A. self-managed team B. functional work group C. virtual team D. effective team

C. virtual team

1. A _____ benefits from team membership but does not make a proportionate contribution to the team's work. A. star team member B. group leader C. trustworthy team member D. free rider

D. free rider

1. About 75 percent of the effort in effective communication involves: A. persuading. B. asking questions. C. channel richness. D. listening.

D. listening.

1. Which of the following statements best characterizes a team? A. Putting a team together is the same thing as building teamwork. B. A team sets identical purpose for itself and its organization. C. A team has individual work products. D. A team requires a minimum of two or more people.

D. A team requires a minimum of two or more people.

1. Effective communication could be described by which of the following statements? A. Encoding and decoding messages prevent the occurrence of communication errors. B. A communication channel's physical characteristics have negligible influence on the kind and amount of information that can be conveyed through it. C. Social media is losing popularity as an effective method of communication. D. Both transference and the mutual understanding of information are essential to the process of communication.

D. Both transference and the mutual understanding of information are essential to the process of communication.

1. Which of the following is NOT among the five stages of team development? A. Norming B. Adjourning C. Performing D. Conforming

D. Conforming

1. _____ negotiation is based on a win-lose approach. A. Integrative B. Collaborative C. Situational D. Distributive

D. Distributive

Considering the time and context, energy level, and task priority is which of the following steps in time management? A. Empty your head. B. Decide the next action. C. Get organized D. Do it.

D. Do it.

If Marisa is calm, happy, and secure in who she is as a person, she would tend to be rated as high on which of the following factors? A. Conscientiousness B. Agreeableness C. Openness to experience D. Emotional stability

D. Emotional stability

1. The innovation roles strategy includes which of the following? A. Open innovation B. Internal contests C. Creativity D. Idea champions

D. Idea champions

_____ type people, according to Jung, would rather work with theoretical or technical problems and are creative. A. Sensation-Feeling B. Sensation-Thinking C. Intuitive-Feeling D. Intuitive-Thinking

D. Intuitive-Thinking

1. Which of the following statements about leadership is accurate? A. The traditional view on leadership upholds will and humility as the prerequisites for a good leader. B. Leadership activities are the same as any other problem-solving activity. C. Leadership is essential only in larger organizations. D. Leadership occurs among people, involves the use of influence, and is used to attain goals.

D. Leadership occurs among people, involves the use of influence, and is used to attain goals.

1. Someone who is capable and contributes talent, skills, and knowledge is a _____ leader. A. Level 5 B. Level 3 C. Level 4 D. Level 1

D. Level 1

1. _____ is the adoption of a new idea or behavior by an organization. A. Personal innovation B. Disruptive technology C. Ambidextrous change D. Organizational change

D. Organizational change

1. _____ would be considered a negative characteristic for people in many companies, where individuals and organizations are faced with a constant need to change. A. Innovativeness B. Stability C. Creativity D. Risk aversion

D. Risk aversion

1. Which of the following situations involves an extrinsic reward? A. Jeremy solved a computer problem. B. Kellan was happy to have finishing organizing his files. C. Erin sent an anonymous bouquet of flowers to her assistant who was having an especially stressful time at work. D. Tricia received a long-desired promotion.

D. Tricia received a long-desired promotion.

1. The Leadership Grid describes _____ as high in concern for people but low in concern for production. A. impoverished management B. authority-compliance management C. team management D. country club management

D. country club management

1. When knowledge, attitudes, and background act as filters, _____ and _____ are potential sources for communication errors. A. encoding; noise B. decoding; channel C. encoding; channel D. decoding; encoding

D. decoding; encoding

1. After attending a management seminar, Joel decides to implement some of the practices he learned about. His first move was to delegate some of the decision-making power to supervisors in the department, which had the effect of _____ those supervisors. A. advancing B. valancing C. equalizing D. empowering

D. empowering

1. In theories of motivation, rewards are classified as: A. temporary and perpetual. B. superficial and meaningful. C. intellectual and practical. D. extrinsic and intrinsic.

D. extrinsic and intrinsic.

1. Which of the following can you legally ask a potential employee in the hiring process (may be more than one answer)? a) What year did you graduate from college? b) Have you ever worked under a different name? c) Have you been convicted of a crime? d) Are you married? e) What ethnic group do you identify with?

b) Have you ever worked under a different name? c) Have you been convicted of a crime?

1. _____________________ refers to the combined value of knowledge, skills, experience, and capabilities of employees. a) Pay and benefits. b) Human capital. c) Human capabilities. d) Institutional knowledge.

b) Human capital.

1. Which of the following uses self-rating and using multiple raters as part of performance review? a) Job analysis. b) On the job training. c) 360 degree feedback. d) Multi-level performance management process.

c) 360 degree feedback.

1. There are ___ major areas of strategic human resources management, and ______________ is one of these areas. a) 2; recruiting and hiring. b) 3; reviewing and compensating. c) 3; managing talent. d) 4; maintaining an effective workforce.

c) 3; managing talent.

1. ____________ refers to using criteria that is not job related for hiring and promotion decisions. a) Discrimination. b) Affirmative action. c) Prejudice. d) Bias.

a) Discrimination.

1. In the matching model of Human Resources, there is the goal of matching company ____________________ with employee __________________. a) Needs and inducements; contributions and needs. b) Goals and benefit plans; salary requirements. c) Strategic planning; education and skill levels. d) Contributions and needs; career planning and personal goals.

a) Needs and inducements; contributions and needs.

1. __________________ was created by the ______________ to investigate reported acts of discrimination in the workplace. a) OSHA, Worker Safety Act of 1964. b) EEOC; Civil Rights Act of 1964. c) EPA; Environmental Health and Safety Act of 1964. d) EEOC, Civil Rights Act of 1991.

b) EEOC; Civil Rights Act of 1964.

1. Emily is hired out of ERAU as a business analyst with Unicorn Airlines. She goes through Unicorn Airlines Leadership Institute, an internal training program of the company. Although she has no company pension, she does have her 401K retirement account matched one to one up to $10,000 per year by the company. She is also encouraged to plan lateral career moves within the company over the next few years. At the same time she belongs to a networking group outside the company, and talks regularly with a recruiter about opportunities at other organizations. This arrangement has the hallmarks of which of the following? a) Maslow's hierarchy of needs. b) Jung's dream interpretation. c) The new social contract. d) Job guarantee.

c) The new social contract.

1. The _______________ prohibits age discrimination and restricts mandatory retirement. a) ADA. b) Civil Rights Act, Title VII. c) Civil Rights Act. d) ADEA.

d) ADEA.