BA 350 test 2

Which of the following is NOT an important leadership skill in a virtual project team or distance management situation?

Leading with directness and focusing on abstract results

Which of the following describes 360-degree feedback?

Managers are likely to hear some personal comments on sensitive topics.

Which of the following best describes a reward system that involves employees in its design and administration?

Participative pay system

In which stage of group development do members develop norms of behavior?

motivation and productivity

Which of the following is NOT a recommended strategy for dealing with the challenges of multicultural teams?

one-on-one

During the __________ phase of team implementation, managers should provide encouragement, monitor performance, and sometimes protect teams from those who want to see the team fail.

reality and unrest

Job characteristics theory include all of the following core dimensions EXCEPT

recognition for work outcomes

Empowerment will enhance organizational effectiveness under all the following conditions EXCEPT

renewed concentration from top managers

If a human resources manager estimates the probability that a certain percentage of employees will take advantage of a proposed benefit plan, the manager is operating under a condition of

risk

__________ is a reward system commonly found in team environments, where recipients are required to acquire a set of core abilities.

skill based pay

Alfredo was one of many employees who received a generous Christmas bonus, which carried __________ value to him.

surface

When a few employees are given a small reward to show that they are appreciated, the reward carries __________ value.

symbolic

____ is the degree to which a job requires completion of a whole and identifiable piece of work, according to the job characteristics theory.

task identity

The two essential issues that must not be overlooked when implementing teams are

team performance and top management support

Group composition is

usually described in terms of the homogeneity or heterogeneity of group members.

Which of the following statements describes performance measurement that has a developmental orientation?

Performance appraisals with a developmental orientation provide information for future performance improvement.

To be considered a "group," it needs to be comprised of

at least 2

Which of the following best describes the current view of job enrichment?

fallen into disfavor

One of the most popular methods for evaluating individual performance involves

graphic rating scales.

The following statements are key outcomes expected to result from the psychological states detailed in the job characteristics theory EXCEPT

high profits for stockholders.

__________ cohesive groups will not necessarily be more productive in an organizational sense than groups with low cohesiveness.

highly

All of the following statements regarding flextime are true EXCEPT

it is desirable for part time workers

The problems encountered when implementing job rotation in the workplace include all of the following EXCEPT

it is ineffective for training purposes

Which of the following is an example of a job design technique?

job enlargement

One of the earliest alternatives to job specialization used by managers was

job rotation

The start-up phase of team implementation includes which of the following?

Informational or "awareness" training

Quality circles are an example of organizational attempts at

empowerment

An organizational decision maker assesses conditions of certainty, uncertainty, and risk during the process of

evaluating alternatives.

Which theory serves as the basis for job enrichment?

2-factory theory

Which of the following statements describes variable work schedules?

Employees grow resentful and powerless as a result of variable work schedules

Why are flexible reward systems becoming an increasingly popular form of compensation systems?

Employees value flexible reward systems and may develop strong loyalty and attachment to an employer who provides them.

What is a relatively new role for managers in teams?

Facilitator

Which of the following are NOT examples of corporate incentive programs?

Health Insurance Programs

According to the rational decision-making approach, what is the second step of the decision-making process?

Identify the problem

Which of the following is NOT part of the performance measurement process?

Rewarding the employee according to his or her performance

Why do younger workers seem to benefit from team environments?

Teams give them freedom to grow and manage themselves.

Which one of the following statements has been cited as a weakness of the job characteristics theory?

The role of individual differences frequently has not been supported by scientific research.

What is the primary use of performance appraisal information?

To provide job performance feedback

Norms are

a standard against which the appropriateness of a behavior is judged.

Which of the following statements best reflects the costs of teams to organizations?

adapting to change

The cost of teams includes which of the following factors?

adapting to slower process

Which of the following is one of the four basic factors that affect group performance?

composition

When a construction worker decides to work additional hours on a typical workday so that he can have a three-day weekend, he is likely taking advantage of a __________ program.

compressed workweek

Which of the following is the final stage of group development?

control and organization

Shortly after implementation, team performance often __________ before returning to previous levels.

declines

During the __________ phase of team implementation, teams usually long for a system that resembles the old organizational structure.

leader-centered

MBO stands for

management by objectives

When __________ arises, a decision maker questions the decision made and searches for information to bolster it.

post-decision dissonance

All of the following statements about the use of quality circles are true EXCEPT

the use of a question/answer period is important.

During the __________ phase of team implementation, a team's internal focus can become detrimental to other teams and to the organization as a whole.

tightly formed teams