ba105 ch 11 12 13 14 15 16

Determine the median of the numbers 30, 25, 25, 45, and 70.

30

Which of the following appears in the market analysis section of a business plan?

A discussion of barriers to entry An overview of complementary products and services A summary of the strengths and weaknesses of your direct and indirect competitors Correct! All of these choices

Which of the following components is typically included in a formal proposal but is optional in an informal proposal?

Abstract or summary

When is the best time to write the introduction to a business report?

After you have completed the report

Julia will be using a smartphone for business and want to be courteous and responsible. What etiquette advice should you give her?

All of the above will help Julia be a courteous and responsible smartphone user.

You must write a business report for a client and want to use a formal writing style. Which of the following should you do?

Avoid including your own opinions and perceptions.

Which of the following is a useful guideline for preparing effective surveys?

Avoid leading or ambiguous questions.

Rick has asked you for help in preparing an executive summary of a formal business report he is writing. What is the best advice you can give him?

Begin the executive summary with your purpose.

Which of the following situations would require a yardstick report?

Donald gathers information on three mid-range American-made automobiles to compare price, fuel economy, maintenance, insurance rates, and resale value before selecting a car for the company's sales force.

Dylan is anticipating the audience for a report he is writing. What question should he ask during this stage of the writing process?

Dylan should ask all these questions about her audience.

Agendas, minutes of meetings, progress reports, and procedures are usually organized by importance.

False

An example of a recommendation is Both managers and classified staff members report that employee absenteeism has increased since the company's relocation.

False

Don't confuse your audience by varying your tone, volume, pitch, or pace. Strive for consistency in these areas.

False

Executive summaries of formal reports should always be limited to one page.

False

If readers are familiar with or supportive of the topic, the report should be organized indirectly.

False

If you are writing a solicited proposal, your goal in the background section is to convince the reader that a problem exists.

False

Informational and analytical reports differ mainly in that analytical reports emphasize facts while informational reports emphasize reasoning and conclusions.

False

Michelle attended a professional conference and must submit a report to her supervisor. She should write an analytical report.

False

Monica is designing a PowerPoint presentation. She should try to fit as much text as possible on each slide to keep her slide show as short as possible.

False

Most proposals are unsolicited.

False

Speakers can make up for thin content in their presentation narrative by designing impressive PowerPoint slides or Prezi canvases

False

The conclusions should always be placed in a separate section following the body of a formal business report.

False

The most important part of your preparation for an oral presentation is deciding what to wear so that you will look professional and credible.

False

Usually the best time to distribute handouts to an audience is at the beginning of the presentation so that the audience refers to them during the presentation.

False

When making business telephone calls, you do not need to smile because the other person can't see you.

False

Which of the following statements about business plans is least accurate?

Investors are looking only for unique products or services.

Select the most accurate statement describing voice mail.

Many businesspeople use voice mail to intercept and to screen incoming telephone calls.

Which of the following is not one of the three Ms that measure central tendency?

Margin

Which statement is incorrect?

Recommendations should be general.

Which of the following are examples of periodic (activity) reports?

Sales, accounts payable, and personnel reports

Melinda is evaluating the information she found on a website before she includes it in a proposal she is writing. She asks, "Who publishes or sponsors this website?" What is Melinda evaluating?

The authority of the website

Eugene is evaluating the information he found on a website before he includes it in his business report. He asks, "When was this Web site last updated?" What is Eugene evaluating?

The currency of the website

Which of the following is an effective statement of purpose for an informational report?

To inform the reader of the many different features offered on the Apple iPad

All business reports have one or more of the following purposes: to convey information, to answer questions, and to solve problems.

True

An appropriate statement to include in the letter of transmittal accompanying a formal proposal is This bid will be in effect until November 30, 2015.

True

An oral presentation that incorporates visual aids is more likely to be understood and retained than one lacking visual enhancement.

True

Are you in favor of banning texting while driving to save lives? is an example of a leading question.

True

As a courtesy to her intercultural audience, Sabrina should speak slowly, use simple English and short sentences, and avoid jargon and clichés.

True

Based on their function, most business reports fall into two broad categories: informational or analytical.

True

Formal experimentation produces data suggesting causes and effects.

True

In the conclusion of the oral presentation, skilled speakers leave the audience with a specific and noteworthy take-away.

True

In the introduction to her presentation about financial statement analysis, Christina is telling the audience about how many years she has working in the accounting industry. She is doing this to build credibility.

True

Informal proposals should close with a reminder of key benefits as well as a request for approval.

True

The body of a formal business report is the longest and most important part of the document.

True

The headings Implementing Security Measures, Communicating With Employees, and Organizing Teams are grammaticaly balanced.

True

The mode of the numbers 15, 40, 40, 25, 58, 62, and 30 is 40.

True

The same information may be included in the letter of transmittal, executive summary, and introduction of a formal business report.

True

The two most common citation formats are those presented by the Modern Language Association (MLA) and the American Psychological Association (APA).

True

Select the most accurate statement about sources found on the Web.

Wikis, blogs, and discussion forum entries are short-lived and change constantly.

A grant proposal includes

a needs statement that explains a problem or situation that the grant project proposes to address. an action plan that tells what will be done by whom and when. a plan for measuring progress toward completion of the grant proposal's goal. Correct! all of these components.

The authorization request section of an informal proposal may include

a request for approval. a reminder of key benefits. a deadline beyond which the offer is invalid. Correct! all of these choices.

Informational reports emphasize facts; _____________ reports emphasize reasoning and conclusions.

analytical

Reports that provide data or findings, analyses, conclusions, and recommendations are classified as ____________________ reports.

analytical

After determining the purpose of your oral presentation, a second key element in preparation is analyzing your ___________, anticipating its reactions, and adjusting to its needs if necessary.

audience

The longest and most substantive section of a formal business report is the

body

Ricardo has been asked to give his supervisor a concise summary of a proposal that Ricardo will be delivering to the board of directors later in the week. This type of business presentation is called a(n)

briefing

A central item in most proposals is the ____________________, a list of proposed project costs.

budget

When you prepare your PowerPoint slides, translate the major headings in your presentation outline into titles for slides. Then build ____________________ points using short phrases.

bullet

Many reports are effectively organized by ____________________ such as location, geography, division, product, or part.

component

Because it is the most remembered part of a speech, spend sufficient time making the ____ as effective as possible.

conclusion

The section of a formal business report that tells what the findings mean is the

conclusion

The ____________________ section of a report summarizes and explains the findings and represents the heart of a report.

conclusions

Conclusions will usually be more objective if

consistent criteria are used in evaluating options.

A report that compares the services offered by three wireless companies should be organized by

criteria

________________ delivery means speaking freely, generally without notes, after preparing and rehearsing.

extemporaneous

Stage ____________________ is commonly experienced by speakers and is caused when the body responds to a frightening situation with fight-or-flight syndrome.

fright

Background, Findings, Staffing, and Budget are examples of

functional headings.

In a formal report, the letter or memo of transmittal usually

highlights the report's findings, conclusions, and recommendations.

The staffing section of an informal proposal may

identify the size and qualifications of the support staff. describe the credentials and expertise of the project leaders. identify resources such as computer facilities that will be used during the project. Correct! All of these choices.

When incorporating a graphic in the body of your report, you should

include a reference to the graphic in the text.

Sylvia has a great idea for a new fund-raiser for the nonprofit organization for which she works, but she is afraid her boss will be resistant to her idea. Sylvia's report should be written using the ____________________ pattern.

indirect

Reports that present data without analysis or recommendations are classified as ____________________ reports.

informational

The direct pattern of organization is appropriate for reports whose audience

is eager to learn the results quickly.

The conclusion of an oral presentation should accomplish three goals: summarize the main themes of the presentation, include a statement that allows you to leave the podium gracefully, and

leave the audience with a specific and noteworthy take-away.

The best choice for showing changes in a company's monthly sales for Fiscal Year 2014 is a(n)

line chart.

A decision ____________________ is a special grid that helps managers make the best choice among complex options and is designed to eliminate bias and poor judgment.

matrix

Of the three Ms, the ____________ is especially useful when extreme figures may warp the average.

median

The indirect pattern of organization is best for readers who

must be educated or persuaded.

Benjamin needs to illustrate the percentage each expense represents of total company expenses. His best choice is a(n)

pie chart.

To give an effective oral presentation, Gretchen should

present her first sentence from memory.

The best advice for preparing a formal business report is to

proofread the final copy three times.

Determining the ____________________ is the first and most important step in preparing for an oral presentation.

purpose

To determine the best location for a new day spa is an example of a simple statement of ____________________.

purpose

The ____________________ section of a formal business report makes precise suggestions for actions to solve the report problem.

recommendations

Numerical data from questionnaires or interviews are usually summarized using systematic columns and rows in a

table

Using columns and rows, _____________ help researchers summarize and simplify data and make quantitative information easier to comprehend.

tables

Agendas, minutes of meetings, progress reports, and procedures are usually organized by ____________________, which establishes a chronology of events.

time

Lucy has recorded her weekly lecture to deliver to her students in their online classroom. This type of business presentation is called a(n)

webinar.

Preparing a work plan for your report helps you

with all of these.

Kyle is developing his ____________________ plan, which will include a statement of the problem, a statement of purpose, his research strategy, a tentative outline of his report, and the work schedule.

work

____________ presentations, designed using software such as Prezi, are 3D presentations that allow the speaker to move in and out of images to help the audience better understand and remember content, details, and relationships.

zoom