BADM 301 Midterm 2

The characteristics or attributes of a trustee that inspire trust are defined as one's

trustworthiness

________ processes are primarily important before and between periods of taskwork, whereas ________ processes are primarily important as the task work is being accomplished.

Transition; action

T/F: Informational justice is fostered when authorities, truthfully and candidly, explain decision-making procedures and outcomes in a comprehensive and reasonable manner.

True

T/F: The rational decision-making model offers a step-by-step approach to making decisions that maximizes outcomes by examining all available alternatives.

True

Monitoring progress toward goals is a type of ________ process.

action

Systems monitoring and helping behaviors are examples of ________ processes.

action

In the case of ________-based trust, our trust arises mostly from the emotional feelings we have for the authority.

affect

The creative team of a fashion house is racing against a deadline to come up with the spring collection, and the pressure is leading to frayed tempers, which is hampering the team's progress. This is an example of poor

affect management

Which of the following dimensions of trustworthiness is defined as the belief that the authority wants to do good for the trustor, apart from any selfish or profit-centered motives?

benevolent

The concept of bounded rationality suggests that we are likely to

choose the first acceptable alternative

The phenomenon of a team delivering "less than the sum of its parts" can be explained by the term

process loss

Which of the following is true with regard to trust propensity?

The nation in which we live affects our trust propensity.

________ is when we attribute our failures to external factors and our successes to internal factors.

The self-serving bias

________ is the willingness to be vulnerable to an authority based on positive expectations about the authority's actions and intentions.

Trust

Which of the following is characteristic of disposition-based trust?

Trust is based on the general propensity of the trustor to trust others.

The National Football League (NFL) makes players entering the draft take a popular cognitive ability test known as the

Wonderlic

When assumptions are made about others on the basis of their membership in a social group, this is

a stereotype

Which of the following is true of teams?

A team works interdependently over some time period to accomplish common goals related to some task-oriented purpose.

Which of the following scenarios demonstrates general cognitive ability?

Alice scored well above average on the verbal, quantitative, and reasoning segments of a test.

________ justice is when decision-making outcomes are perceived as fair.

Distributive

Which of the following questions is used to evaluate informational justice?

Do authorities explain procedures thoroughly?

________ reflects the degree to which the behaviors of an authority are in accordance with generally accepted moral norms.

Ethics

T/F: Emotional intelligence refers to our ability to understand others, but not ourselves.

False

________ contribute(s) to intuitive processes.

Feelings and experience

________ are simple, efficient rules of thumb that allow us to more easily make decisions.

Heuristics

One of the taxonomies used to describe cultural values is the

Hofstede Dimensions.

Which of the following scenarios illustrates a case of ethnocentrism?

Liam, a millwright from Kentucky, ignores input from engineers at his tractor company's Japanese subsidiary because he believes Americans build the best tractors.

Which of the following examples, each occurring about midway through a project, demonstrates punctuated equilibrium?

Phyllis and her teammates realize they need to quit messing around and get busy to meet their deadline.

________ results from members feeling less accountable for team outcomes relative to independent work resulting in individually identifiable outcomes.

Social loafing

________ can be beneficial to teams if it stimulates conversations that result in the development and expression of new ideas.

Task conflict

________ is the degree to which team members interact with and rely on other team members for the information, materials, and resources needed to accomplish work for the team.

Task interdependence

In the case of ________-based trust, we rationally evaluate the strengths and weaknesses of an authority along the dimensions of ability, integrity, and benevolence.

cognition

When trust is rooted in a rational assessment of the authority's trustworthiness, it is called ________ trust.

cognition-based

Which of the following represents the three general categories into which abilities can be grouped?

cognitive, emotional, physical

The highest level of interaction and coordination among members is required in ________ interdependence.

comprehensive

Which of the following is an allocation norm under which all group members receive exactly the same outcome on a project regardless of their individual productivity levels?

equality norm

Bounded rationality says we are likely to

evaluate each alternative as soon as we think of it.

Which of the following is true of tacit knowledge?

highly personal in nature

The first step in rational decision making is to

identify the criteria that are important in making the decision.

Kartik never raises his voice or loses his temper, and he explains things calmly in chaotic situations when others cannot. He is described by his coworkers as cool and relaxed. Kartik probably scores

low in neuroticism.

Which of the following is an example of tacit knowledge?

managing an angry customer

When decision makers select the first acceptable alternative considered, the result is

satisfying

Every day at Coat Tech, Bill sands down cars and then Brian removes the dust. Next, Loni sprays primer on them, and Katie sprays paint and a topcoat on them. Finally, Lyle dries the cars and polishes them. Each person is the best team member at performing the job he or she does. Coat Tech's workers have ________ interdependence.

sequential

The development of courses of action and contingency plans and then adapting those plans in light of changes that occur in the team's environment refer to

strategy formulation

Which of the following represents the correlation between cognitive ability and job performance?

strong, positive

Halle is on a team that has just been formed. There are people of a wide variety of ages and ethnicities, and there is an even blend of men and women. Halle's team demonstrates

surface-level diversity

Although it is not easily communicated, ________ knowledge could very well be the most important aspect of what we learn in organizations.

tacit

Which of the following drives cognition-based trust?

the authority's track record

While ________ teams focus on the accomplishment of core operational-level production and service tasks, ________ teams focus on integrating the activities of subunits across business functions.

work; management

________ diversity refers to diversity with respect to attributes that are less easy to observe initially but that can be inferred after more direct experience.

Deep-level

Donovan manages a warehouse with over 1,000 associates performing a variety of tasks. After walking through the building talking to his employees, he is startled to learn that very few of the workers share any sense of common goals within teams. He notes a huge variety in what people believe they are trying to accomplish. How can Donovan best address this issue and help his work force find some common goals?

by instructing his teams to create mission statements with clearly defined goals

Yuri likes the results he gets from organizing the employees at his law firm into teams. Unfortunately, Jacob, undeniably the most talented partner in the firm, feels he is not being recognized and is insufficiently compensated for his contribution to the firm, and Yuri realizes that he is probably right. How can Yuri structure his salaries to encourage teamwork, while retaining top performers like Jacob?

combine individual and team performance when determining wages

Which of the Big Five personality traits has the greatest effect on typical performance?

conscientiousness

chronizes team members' activities in a way that makes them mesh effectively and seamlessly?

coordination

The ability to discern differences among people that are due to their nationalities and to understand what these differences mean in terms of the way people tend to think and behave in different situations is called

cultural intelligence

Justice reflects the perceived fairness of an authority's

decision making

Research has shown that in order for intuition to be effective, a high level of ________ is necessary.

domain expertise

Everyone has heard of a "sore loser," but a "sore winner" is just as annoying. Both of these are examples of a person's failure at the ________ facet of emotional intelligence.

emotion regulation

The ability that influences the degree to which people tend to be effective in social situations, regardless of their level of cognitive abilities, is called

emotional intelligence

When considering distributive justice, the ________ norm is typically judged to be the fairest choice in situations in which the goal is to maximize the productivity of individual employees.

equity

The president of a country has dedicated the bulk of the country's military power to an invasion of a neighboring country. For a time, the war seems to be going his way. Then the enemy begins to take the offensive, conducting massive encircling movements, taking tens of thousands of prisoners, and forcing whole divisions into retreat. Still the president presses on, ordering more troops to the front, in spite of protests from his generals. This is known as

escalation of commitment

Abby flunked the midterm and tells everyone it is the teacher's fault. She did not study because she knew it would just be a waste of time. After all, she knew the "teacher had it in for her." Abby demonstrates a(n)

external locus of control

Luke is at a leadership conference where he has just met Jasmine for the first time. In this situation, he will most easily be able to judge if Jasmine has the personality trait of

extraversion

Whenever there is an errand to run around lunchtime, Abdul always volunteers. His boss thinks this is because Abdul is a highly motivated, ambitious worker, but in fact something quite different is happening: Abdul has a crush on a young woman from the same office complex who always eats her lunch in the courtyard, so those lunchtime errands give him a chance to see her and, if he is lucky, talk to her. The boss is subject to the

fundamental attribution error

William works for a small firm with only enough money budgeted to use one test to help with hiring decisions. What kind of test would be the most generally beneficial for the company as the ability it tests is applicable to the most jobs?

general cognitive ability

When team members have a shared vision and align with that vision, the team is said to have a high degree of ________ interdependence.

goal

As the level of task interdependence ________, members must spend ________ amounts of time communicating and coordinating with other members to complete tasks.

increases; increasing

The employee's perception that the authority adheres to a set of values and principles that the trustor finds acceptable is the ________ dimension of trustworthiness.

integrity

Motivating and confidence building, conflict management, and affect management are types of ________ processes.

interpersonal

What reflects the perceived quality of a company's goods and services in the eyes of the public?

its reputation

Teams differ from groups because

members of teams have a specific task-related purpose, while groups do not.

When organizations protect new employees from committee assignments and other extra activities so that they can get their careers off to a productive start, they are using the ________ norm type of allocation norms.

need

New, complex, and unrecognized situations call for ________ decisions.

nonprogrammer

A high degree of ________ interdependence exists when team members share in the rewards that the team earns.

outcome

This type of team can be very effective remotely because the members are working in their normal jobs and only come together when there is an issue.

parellel

The type of task interdependence with the lowest degree of required coordination among team members is ________ interdependence.

pooled

Extraverted people tend to be high in

positive affectivity.

Hofstede's research found that a culture high on ________ accepts the fact that authority is usually distributed unequally within organizations.

power distance

Team ________ is a term that reflects the different types of communication, activities, and interactions that occur within teams that contribute to their ultimate end goals.

process

Simon and Garfunkel were each considered amazing musicians as individuals, and their refusal to work together to record a 12th song on their final album is a good example of

process loss

Fights between Jack Bruce and Ginger Baker in the band Cream included sabotaging each other's musical equipment, which took time from their work while the other band member Eric Clapton waited. The fighting would be considered

production blocking

Decisions that become somewhat automatic because people's knowledge allows them to recognize and identify a situation and the course of action that needs to be taken are known as ________ decisions.

programmed

Willie's Beverage Bottlers formed several teams to plan and execute the 150th anniversary celebrations of the company. Over a period of two months, the teams organized events, oversaw logistics, and coordinated employee activities. The events that were planned were on a large scale and required a lot of input from the managers and production workers. These are examples of ________ teams.

project

Debriefing and after-action reviews improve the effectiveness of teams. These are used during ________ processes.

transition

Teamwork activities that focus on preparation for future work refer to

transition processes

Which of the following are teamwork processes?

transition, action, and interpersonal

The advertising agency Positive Impressions lands a large new corporate client. The accounts manager, Julie, assembles a team of 12 people from across the company's many departments to assess and plan how best to serve the client's needs. This group has worked together before with much success. The team is comfortable with each other and feel free to propose any kind of wild, crazy idea that comes to mind as everyone will listen without judgment. In fact, those 'crazy' ideas have led to some great advertising campaigns. If there are any disagreements, the group usually talks through the issue until it is resolved. Everyone is even-tempered and there are rarely disagreements but two members, Josephine and Eric, are butting heads about one small production issue. Both strongly believe their way is the more effective, efficient way but they have not taken the issue before the group yet because they are still trying to convince each other. At the most recent discussion, they traded some journal articles between them supporting their positions. Julie is aware there is a conflict between Josephine and Eric but they still appear friendly and even continue to eat lunch together. Keeping the concepts of interpersonal processes in mind, what actions should Julie take?

refrain from interfering, but monitor Josephine and Eric's working relationship for any conflict escalation

Tracy and Tonya's business has enjoyed enormous growth, and they are not sure how to handle the growing list of back orders, so they sit down together to figure out what they should do. First, they list the important criteria involved, then they write down all possible solutions. Having done so, they evaluate these alternatives against the criteria they have established, and after a great deal of discussion, they choose an alternative that they believe will yield the best results. Lastly, having made a decision, they set out to implement it. This is an example of

the rational decision making model

The ability to discern differences among people that are due to their nationalities and to understand what these differences mean in terms of the way people tend to think and behave in different situations is called

the relatively stable capabilities people have to perform a particular range of different but related activities.