BADM360 Chapters 7-10

________ conflict balances the interests of both parties to maximize mutual gains and the attainment of mutual goals.

Constructive

According to the rational decision-making approach, what is the fifth step of the decision-making process?

Evaluate alternatives

__________ communication takes place informally, during task activities, and throughout meetings.

Oral

Which of the following types of task interdependence has the fewest communication requirements?

Pooled interdependence

Which of the following types of task interdependence occurs when employees work independently and their output is combined into group output?

Pooled interdependence

What information condition lies between certainty and uncertainty in making decisions?

Risk

__________ is the extent to which a decision maker is willing to gamble when making a decision.

Risk propensity

__________ refers to the emphasis given to spoken words and phrases.

Verbal intonation

In the third stage of Glasl's model of conflict escalation, ________, the idea that "talking no longer helps" emerges and the conflict begins to get destructive.

action over words

The positive benefits of a team-based environment include all of the following EXCEPT

enhanced performance,employee benefits, organizational enhancements, reduced costs (all of the above)

The concept of __________ is essential to the definition of groups presented in your text.

interaction

An innate belief about something without conscious consideration is called

intuition.

The behavioral approach to decision making is characterized by all of the following EXCEPT that it uses

logic.

The avoiding strategy entails a _________ concern for your interests and a _________ concern for the interests of the other party.

low, low

In a(n) _________ culture, if an employee asks a manager for a raise and the answer is no, the manager might explicitly say no.

low-context

In a(n) _________ culture, people rely on the words themselves to carry meaning.

low-context

Upward communication usually provides feedback to

managers.

The compromising strategy entails a _________ concern for your interests and a _________ concern for the interests of the other party.

moderate, moderate

In a dysfunctional conflict,

no one is satisfied with the outcome.

Decisions that recur infrequently and have no decision rules are __________ decisions.

nonprogrammed

In __________, the sender communicates a message without expecting or getting any feedback from the receiver.

one-way communication

Conflicts of interest can occur over ________ issues, which involve the way the conflict will be handled.

procedural

Conflicts of interest can occur over ________ issues, which involve perceptions of fairness, trust, or interest in participating.

psychological

Conflicts of interest can occur over ________ issues, which include time, money, and physical resources.

substantive

Videoconferencing, instant messaging, electric meetings, and even conference calls are considered __________ technology.

synchronous

__________ groups are usually temporary and are established to solve a particular problem.

task

A group of managers cannot agree on what the next month's sales goals ought to be. The group is experiencing

task conflict.

During the __________ phase of team implementation, a team's internal focus can become detrimental to other teams and to the organization as a whole.

tightly formed teams

The move towards a team-based format is often initiated and communicated to the entire organization by

top management.

The size or number of people that constitute a group is

two or more.

Once a receiver provides feedback to a sender, the sender and receiver have engaged in

two-way communication.

The primary job of __________ is to create new products, processes, or businesses.

venture teams

A team that never actually meets together in the same room is called a

virtual team.

Which of the following is NOT true of constructive conflict?

It works best when people focus on their emotions.

Which of the following statements about programmed decisions is false?

Judgment and creativity are the basis of solution.

Which of the following is NOT an important leadership skill in a virtual project team or distance management situation?

Leading with directness and focusing on abstract results

Which of the following is not an example of cost reductions arising from team environments?

Lower commitment

__________ is any disturbance in the communication process that interferes with or distorts communication.

Noise

__________ decisions tend to involve situations that occur often in a company.

Programmed

Which of the following types of task interdependence has the most communication requirements?

Reciprocal interdependence

Which of the following types of task interdependence requires constant communication and mutual adjustment for task completion?

Reciprocal interdependence

________ conflict occurs due to personality differences.

Relationship

Which of the following arises due to interpersonal issues?

Relationship conflict

Susan is the senior manager at her company. Susan made the choice to go to teams because she went to a seminar on teams, but she'll be on a two-year foreign assignment when teams are actually implemented. Which of the following is likely to occur?

The teams are likely to fail.

Which of the following statements about ethical dilemmas is false?

They may center on risk propensity.

Ivan is trying to understand the concern of an angry customer, but several employees keep interrupting the conversion. These interruptions are an example of

noise.

During the __________ phase of team implementation, managers should provide encouragement, monitor performance, and sometimes protect teams from those who want to see the team fail.

reality and unrest

__________ groups are informal and relatively permanent.

Friendship

Which of the following is not an example of an organizational enhancement arising from team environments?

Taller organizational hierarchy

Why do younger workers seem to benefit from team environments?

Teams give them freedom to grow and manage themselves.

What is the best reason to create teams in an organization?

Teams make sense for that organization.

Why does working in teams result in enhanced performance?

Teams pool individual efforts in new ways and strive for continuous improvement.

In a(n) _________ culture, people rely on nonverbal or situational cues to convey meaning.

high-context

Which conflict resolution strategy embodies an "I lose, you win" mindset?

Accommodating

A new product development team is an example of which type of group?

Affinity

The rational decision-making approach assumes decision makers

All of these are correct.

Which of the following types of noise occurs when there is more than one way to interpret the sender's message?

Ambiguity

Which conflict resolution strategy embodies a "Nobody wins, nobody loses" mindset?

Avoiding

Which of the following is a type of informal group?

Friendship

Contingency plans are a part of what phase of the decision-making process?

Choosing an alternative

Which conflict resolution strategy reflects a desire to give both parties what they want?

Collaborating

A group of department managers who meet periodically to establish corporate policy is an example of which type of group?

Command

Which conflict resolution strategy embodies an "I win, you lose" mindset?

Competing

Which conflict resolution strategy entails pursuing one's interests without any regard for the other party's?

Competing

Which conflict resolution strategy embodies a "we both win some and lose some" mindset?

Compromising

Which conflict resolution strategy requires both sides to sacrifice something in order to end the conflict?

Compromising

According to the rational decision-making approach, what is the third step of the decision-making process?

Determine the decision type

Which of the following is NOT a suggestion for being a good listener?

Do not react to unusual or inconsistent communication cues from the speaker.

________ conflict is destructive conflict focused on emotions and differences between the two parties.

Dysfunctional

Which of the following statements about feedback is false?

Feedback can be written or oral, but not nonverbal.

Which of the following occurs when less than the full amount of information is received due to withholding, ignoring, or distorting information?

Filtering

According to the rational decision-making approach, what is the fourth step of the decision-making process?

Generate alternatives

Which of the following statements about brainstorming is false?

Ideas are recorded in secret.

According to the rational decision-making approach, what is the second step of the decision-making process?

Identify the problem

________ conflict occurs when people are uninformed, misinformed, interpret things differently, or disagree about what's relevant.

Information

Which of the following occurs when the amount of information available exceeds our ability to process it?

Information overload

The start-up phase of team implementation includes which of the following?

Informational or "awareness" training

While driving home from a hard day at work, Susan finally realizes the solution to the problem she had been having with a certain customer. Susan just reached which stage of the creative process?

Insight

A motorcycle riding club that meets outside of the organization an example of which type of group?

Interest

__________ groups are informal and organized around a particular activity

Interest

Which of the following is NOT true of conflict?

It always entails at least some destruction.

Which of the following statements about the social process of communication is false?

It requires face-to-face interaction.

According to the rational decision-making approach, what is the first step of the decision-making process?

State the situational goal

________ conflict occurs as a result of process features of the organization.

Structural

Which of the following statements about nonprogrammed decisions is false?

The decisions are rarely a responsibility of top management.

Which of the following statements best reflects the costs of teams to organizations?

The difficulty of changing to a team-based organization

Which of the following is NOT a receiver-based barrier to communication?

The receiver records the message for further review.

Nonprogrammed decisions are most common at what level of the organization?

Top

Which of the following is NOT a guideline for effective writing?

Write to impress as well as to express.

If a customer voices a complaint about food taste and temperature, certain restaurants always offer a complimentary meal. This represents

a decision rule.

A decision maker's actions should be guided by

a goal.

All of the following are symptoms of groupthink EXCEPT

a lack of idea promotion from the group leader.

One basis for making programmed decisions is

a set of decision rules.

Communication is defined as

a social process that involves information exchange.

For effective communication to take place, both parties must

attach the same meaning to the symbols used in the message.

Decision making is

choosing one alternative from among several.

Communication that is __________ typically consists of messages about how to do a job, performance goals, the firm's policies, and how the company is performing.

downward

A team __________ is a written agreement among team members establishing ground rules about the team's processes, roles, and responsibilities.

contract

The last step in the rational decision-making process is

control: measure and adjust.

A team that is comprised of members from different departments or functional areas is a(n)

cross-functional team.

One important method for enhancing creativity is to make it a part of the organization's

culture.

In the second stage of Glasl's model of conflict escalation, ________, each side's opinion becomes polarized and emotions rise.

debate

Shortly after implementation, team performance often __________ before returning to previous levels.

declines

The Delphi technique is designed for use by groups that

do not meet face to face.

The decision-making conditions of certainty, uncertainty, and risk are relevant while the decision maker is

evaluating alternatives.

All of the following are forms of nonverbal communication EXCEPT

giving a speech.

The definition of groups presented in your text omits any requirement of

group goals.

In a(n) _________ culture, if an employee asks a manager for a raise and the answer is no, the manager might say, "That could be difficult."

high-context

If a Human Resources manager can estimate the probability that a certain percentage of employees will take advantage of a proposed benefit plan, the manager is operating under a condition of

risk.

During the __________ phase of team implementation, managers have withdrawn from the daily operations and are counseling teams.

self-managing teams

The __________ is the individual, group, or organization interested in communicating a message to another party.

sender

All of the following are examples of oral communication in organizations EXCEPT

sending a memo to colleagues.

All of the following are used in the nominal group technique of decision making EXCEPT

each proposed idea must be wholly original.

In the fourth stage of Glasl's model of conflict escalation, ________, negative rumors are spread and stereotypes are formed as each side prepares for a fight and conducts a search for supporters.

images/coalitions

In the seventh stage of Glasl's model of conflict escalation, ________, the opponent is no longer viewed as a person and slight personal damage is considered acceptable.

limited attempts to overthrow

The fifth stage of Glasl's model of conflict escalation, ________, marks the beginning of open and direct aggression intended to cause public shame to the opponent.

loss of face

The feedback phase of the communication process is initiated when the __________ the message.

the receiver responds to

In the ninth stage of Glasl's model of conflict escalation, ________, extermination of the opponent at the price of self-extermination is considered acceptable.

together into the abyss