BBA 335

¡Supera tus tareas y exámenes ahora con Quizwiz!

What can be used to demonstrate the mastery of contemporary human resource management knowledge?

Certification programs

Which of the following describes the criteria a firm uses to award​ promotions?

Formal promotion policies

What is the first step in the planning process when considering​ downsizing?

Making sure the right people are let go

What can be used to measure how successful managers and employees are in supporting sustainability in the​ workplace?

Performance appraisals

How can a human resource information system​ (HRIS) help with the daily maintenance and updating of employee​ records?

Through the use of computerized processing systems

Employees who work fewer days per​ week, but longer hours per​ day, have a work schedule referred to as​ _______.

compressed workweeks

When small firms offer management development​ training, they tend to focus on​ _______.

firm-related competencies

A management training technique that involves moving a trainee from department to department to broaden his or her experience and identify strong and weak points is known as​ _______.

job rotation

According to the Family and Medical Leave Act of​ 1993, how many weeks can an eligible employee take as unpaid​ leave?

12

How long are employers required to make healthcare benefits available when an employee separates from the​ organization?

18

Between​ 40% and​ 60% of employees that are sent abroad are likely to quit within​ _______ of returning home.

3 years

Under the Americans with Disabilities Act​ (ADA), who would be considered a qualified individual for a​ job?

A candidate who can perform the essential functions of the job with or without reasonable accommodation

According to the Society for Human Resource Management​ (SHRM), which of the following best describes​ competency?

A cluster of interrelated attributes that result in a certain behavior

An aging workforce is one trend currently impacting how employers address and complete their basic HR management tasks. Which of the following is a result of this​ trend?

A decline in the labor force participation rate

What must be included in an employee handbook to minimize the potential for legal action when an employee is​ terminated?

A disclaimer that the handbook is not a binding contract

What is necessary in a recruiting program that attracts women and​ minorities?

A strategy that is supported and driven by top management

What is a wildcat​ strike?

A strike that is unauthorized and occurs during the term of a contract

When all of a​ candidate's attributes are considered based on fit for the​ employer's total job​ requirements, what type of recruitment program is being​ practiced?

A total selection program

Under​ OSHA, which of the following is considered to be an occupational​ illness?

Abnormal conditions or disorders caused by exposure to environmental factors

At the end of each day (or each month or each year), what is a manager's MOST important responsibility?

Achieving results

Which of the following attempts to assess a potential​ expatriate's probable success of handling a foreign​ transfer?

Adaptability screening

Who is typically included in the bargaining​ unit?

All employees who will be represented by the union

Which of these employees would be MOST likely to receive compensation for​ hardship?

An employee who is starting a job in a more dangerous country than they are working in now

In which of the following scenarios is an employee eligible for unemployment insurance​ compensation?

An employee who loses his or her job because of downsizing

Which of the following would NOT call for a more​ in-depth background check on a potential​ employee?

An explained gap in employment

Which phase of the ADDIE training process model addresses both the​ employer's strategic goals and its current​ needs?

Analysis

Which of the following describes the correct order of instituting a basic facility security​ program?

Analyze the current level of risk and then install​ mechanical, natural, and organizational security systems.

What can employers use to help​ attract, gather,​ screen, and otherwise manage​ applicants?

Applicant tracking systems

When applying the​ rules, orders, or penalties of the discipline​ process, what standards should be​ used?

Application without discrimination

If an employer wanted to test a​ candidate's deductive reasoning skills and​ memory, what type of test might be​ used?

Aptitude

How can an interviewer improve reliability and reduce bias during an​ interview?

Ask each candidate the same questions.

How should the importance of each job factor be determined when using the point method of developing a​ market-competitive pay​ plan?

Assign weights to compensable factors.

What is the right to make decisions and give orders referred to as?

Authority

When seeking reference information about a​ candidate, what type of system allows a​ candidate's references to provide information about the candidate​ anonymously?

Automated online reference checking system

Which selection tool might managers use to uncover damaging information about a candidate that was not otherwise shared in the interview​ process?

Background check

To determine whether safety audits are​ successful, how should they be​ evaluated?

Based on trends in the audit data

Why might a company want to get involved with a professional employer organization​ (PEO)?

Because it is too small to have specialized HR support

When selecting virtual team members who are geographically​ dispersed, what selection tools should be​ used?

Behavioral and situation scenarios

Which of the following will serve as the anchor against which all other jobs will be​ compared?

Benchmark jobs

What defense can be used to allow an employer to hire an employee based on​ religion, sex, or national origin when those qualifications are necessary to the position or​ operation?

Bona fide occupational qualification

​_______ decreases the number of salary grades but expands the range of jobs and pay levels in each grade.

Broadbanding

When implementing change in the​ workplace, how can a firm reinforce the new way of doing​ things?

By changing the​ company's systems and procedures to support the change

How do HR managers integrate core values, integrity, and accountability throughout all organizational and business practices?

By exhibiting ethical practices

How can an employer prevent mechanical accidents at the​ workplace?

By identifying and eliminating the unsafe conditions

How can the use of technology such as digital media or social media tools increase employee​ retention?

By identifying factors that flag high-potential employees who are likely to leave

When having to criticize the work of a​ subordinate, how should the criticism be​ handled?

By incorporating critical incidents and specific suggestions

How can a human resource information system​ (HRIS) improve reporting​ capability?

By integrating individual HR tasks

In what way might ethnocentric staffing policies harm an international​ company?

By limiting​ people's understanding of host country practices

How might companies take advantage of lower-cost locations abroad in their search for greater efficiencies?

By offshoring jobs

By using categories that include​ data, people, and​ things, how does the Department of Labor​ (DOL) describe what workers​ do?

By worker functions

Which of the following employment records must be kept and maintained for employees who have left the​ organization, but not employees who are still working for the​ organization?

COBRA acknowledgments

What is the process of helping employees to develop skills and​ interests, and to use those skills and interests effectively within the​ organization?

Career management

​Globally, what has been identified as the key to employee​ engagement?

Career opportunities

What type of plan reflects performance appraisal ratings and training plans based on those​ ratings?

Career planning and development

Which of the following will merge an​ employee's performance​ appraisals, preferences, and developmental needs to create opportunity for the​ employee?

Career-oriented appraisal

During an equal employment opportunity​ (EEO) investigation, the Equal Employment Opportunity Commission​ (EEOC) will issue an outcome to the investigation of a charge. Which of the following can be a potential outcome during the investigation of an EEO​ charge?

Cause/no cause

What are the three basic causes of workplace​ accidents?

Chance​ occurrences, unsafe​ conditions, and​ employees' unsafe acts

Which of the following countries recently implemented a new labor contract​ law, which has resulted in new employment protections for​ employees, while making it more expensive and difficult for multinational organizations to do business​ there?

China

What is the first step in developing a​ market-competitive pay plan using the​ point-factor method?

Choose benchmark jobs.

Which of the following allows employees to sue for monetary damages in cases of intentional​ discrimination, including compensatory and punitive​ damages?

Civil Rights Act of 1991

When an employer matches contributions to a pension fund and the​ non-forfeitable right to the contribution is three​ years, what type of pension program is being​ offered?

Cliff vesting

Which of the following gives employees the legal right to have a voice in the setting of company​ policies?

Co-determination

Which of the following identifies important aspects of a job to establish how jobs compare in terms of​ worth?

Compensable factors

Because of increasingly flatter company​ hierarchies, what do many employers use to replace the traditional approach to job​ analysis?

Competency models

Which of the following will itemize the abilities, skills, and knowledge HR managers need to be successful on the job?

Competency models

_______ pays employees for the skill and knowledge they are capable of using instead of the title of the job currently held.

Competency-based pay

Which of the following is a means to allow a company to build and strengthen a business​ unit's long-term competitive position in the​ marketplace?

Competitive strategy

Which can employers use to assess recruitment effectiveness using metrics such as quality of new​ hires?

Computerized applicant tracking system

What is the first step to using ranking as a job evaluation​ method?

Conduct a job analysis.

Which of the following describes the managerial skills and behaviors associated with global and cultural competency?

Considering the perspectives an backgrounds of all parties

What can be used to measure abstract​ ideas, such as​ honesty, that are important for the success of job​ performance?

Construct validity

Which of the following uses statistics to demonstrate a relationship between test scores and​ performance?

Criterion validity

According to the U.S. Department of​ Labor's online occupational information network ​(Ostar​NET), which of the following is an example of a process​ skill?

Critical thinking

What is the minimum frequency with which supervisors should conduct safety​ inspections?

Daily

_______ can be used to sift through employee data in order to​ calculate, in terms of a​ "flight risk​ model," the likelihood that any particular employee will leave.

Data analysis

What can employers use to sift through the massive amounts of information that can be generated by​ metrics, to identify correlations that can improve HR​ practices?

Data mining

Which of the following should small business owners refer to as a means to determine which laws apply to their small​ business?

Department of Labor

When attempting to establish a fair discipline​ process, which of the following should be the first​ step?

Develop a clear set of rules and regulations.

What is the result of an employer treating an individual differently because that individual is a member of a particular​ race, religion,​ gender, or ethnic​ group?

Disparate treatment

Which of the following is a system for distributing rewards where the actual results are​ fair?

Distributive justice

How can an organization ensure it is maximizing the potential skills and abilities of all employees while minimizing the potential problems that can undermine​ cooperation?

Diversity management programs

What type of training has a goal of improving​ cross-cultural sensitivity and fostering harmonious relationships among​ employees?

Diversity training

What can managers use to track how much time an employee spends working​ online, along with the accuracy of their​ work?

Electronic performance monitoring

What is the first factor a company should consider when deciding on annual bonus plans as​ short-term incentives?

Eligibility

Which of the following is a 2013-2016 Equal Employment Opportunity Commission​ (EEOC) enforcement​ priority?

Eliminating potentially discriminatory hiring barriers such as credit checks

What is the goal of hazard control when dealing with chemicals and industrial​ hygiene?

Elimination

Voluntary pension and health plans in private industry must meet minimum standards under the​ _______.

Employee Retirement Income Security Act

Which of the following voluntary benefits provides counseling and advisory services such as legal​ services, child care​ referrals, and life event​ planning?

Employee assistance programs

Milliken​ & Company is considered to be one of the safest places to work. What is the core of​ Milliken's safety​ process?

Employee engagement

What is the name for the psychological involvement in, and connection and commitment to, getting one'e job done?

Employee engagement

Which of the following indicates employees are psychologically involved​ in, connected​ to, and committed to getting their job​ done?

Employee engagement

When working to increase employee engagement through the use of​ incentives, what do most managers believe is the key to​ success?

Employee involvement in developing the rewards program

Which of the following represents the establishment of employee-employer relationships that contribute to a positive and cohesive work​ environment?

Employee relations

What is a key disadvantage to using an interview to collect information for a job​ analysis?

Employees may distort information to make the job seem more important than it is.

What is the effect of​ right-to-work laws on the ability of a union to recruit new members and retain current​ membership?

Employees no longer have to be a part of the union as a condition of employment.

Why have many employers eliminated education benefits and​ subsidies?

Employees often changed employers after graduation.

The case of Griggs v. Duke Power Company established five key principles that affect the interpretation of equal employment opportunity​ (EEO). Which of the following was NOT an outcome of Griggs v. Duke Power Company​?

Employers must have intentionally discriminated against the employee for a claim to be filed

What can a firm do to minimize the pressures on family members traveling with employees to overseas​ assignments?

Encourage language fluency.

Which of the following has the biggest impact on ethical behavior in an​ organization?

Enforcing the rules

Which of the following acts says that employees of one sex cannot be paid at a lower rate than employees of the opposite sex if they are doing similar​ work?

Equal Pay

Which of the following is based on the premise that people try to maintain a balance between what they perceive as their contribution and​ reward?

Equity theory of motivation

What are the standards someone uses to decide what appropriate conduct is?

Ethics

Which of the following do organizations use to address and monitor situations such as conflicts of​ interest, giving and receiving gifts and employee​ discrimination?

Ethics audits

Which is the tendency to view members of other social groups less favorably than​ one's own?

Ethnocentrism

Which of the following allows for​ proposals, decisions,​ practices, and conclusions based on​ data, facts, scientific​ rigor, and critical​ evaluation?

Evidence-based human resource management

Which of the following requires the use of facts, analytics, scientific rigor, and research to support HR decision-making activities?

Evidence-based human resource management

When faced with a grievance​ situation, what should a supervisor do to properly handle the​ grievance?

Examine prior grievance records.

Which of the following should be used to determine if a​ firm's wages are too high or too low relative to what other firms are​ paying?

External wage curves

Which of the following acts contains requirements for minimum​ wage, equal​ pay, and child labor​ provisions?

Fair Labor Standards

When it comes to capitalizing on the skills and abilities of all​ employees, a small business can better shape its human resource management policies and practices based on​ _____.

Familiarity with employees strengths and needs

Which of the following gives federal employees limits on the disclosure of personnel information without employee​ consent?

Federal Privacy Act

Which of the following federal laws protects job applicants who are in the process of working toward recovery from drug​ use?

Federal Rehabilitation Act

How many votes does the union need to win the​ election?

Fifty percent of the votes cast plus one

What is the most widespread error that interviewers make while interviewing and rating​ candidates?

First impression or snap judgments

Which of the following allows employees to pay for certain benefits with pretax​ dollars?

Flexible spending accounts

Which of the following is considered a​ family-friendly benefit?

Flexible work schedules

Which of the following allows employees to build their work hours around a core range of​ hours, with choices of hours for the rest of the​ day?

Flextime

How can an organization improve its employee engagement​ rate?

Focus managerial support on coaching based on employee strengths.

Which of the following will help minimize the personal liability a supervisor faces when preparing to terminate an​ employee?

Follow all company policies and procedures.

Which of the following is one of the steps in developing a more effective global HR​ system?

Forming global HR networks

What type of strategic planning would most likely take place at the departmental​ level?

Functional

A company that uses genetic information to deny employees health insurance is violating which act of​ legislation?

GINA

What type of technology do many employers use to improve their recruiting, training, and development processes?

Gaming

What type of strategy is being used when a company grows by entering new territorial​ markets?

Geographic expansion

When there is a large number of employees who all do similar​ work, what might be an efficient way of gathering information for a job​ analysis?

Group interviews

The measurement of where an organization​ stands, in order to determine how to improve the HR​ function, can be achieved through​ a(n) _______.

HR audit

Which is the process of assigning goals or metrics to the human resource management-related ​strategy-map chain of activities required to achieve strategic​ goals?

HR scorecards

In a performance​ appraisal, when a​ supervisor's rating of a subordinate on one trait biases the rating of that person on other​ traits, what problem is being​ illustrated?

Halo effect

What can employers do to legally protect themselves from the effects of the large number of applicants that exaggerate information on resumes and​ applications?

Have applicants sign a statement indicating the provided information is true.

What is usually the first step in prescreening a pool of​ applicants?

Have candidates fill out an application form.

What is required by OSHA to make employees and customers aware of potential chemical hazards in products and​ processes?

Hazard safety data sheets

Which of the following allows for deductions on income​ taxes, making the benefit more attractive to​ employees?

Health Insurance Portability and Accountability Act

What is the first line of defense when attempting to prevent and deal with violence at​ work?

Heightened security measures

What is a set of human resource management policies and practices that produces superior employee performance​ called?

High-performance work system

Which of the following describes​ offshoring?

Hiring employees abroad to do jobs once done in the home country

What can employees do to legally terminate the​ union's right to represent​ them?

Hold a decertification election.

Which of the following terms represents employees who are citizens of the country where a company is​ headquartered?

Home-country nationals

Which of the following is a strong reason for using​ home-country nationals for an overseas​ assignment?

Home-country nationals have a better understanding of the​ firm's policies and culture.

Which of the following workplace incidents must be reported to the OSHA office within 24 hours of the​ occurrence?

Hospitalization for inpatient treatment

Which part of the job analysis contains information about the education level and work experience needed for the​ job?

Human requirements

Which of the following is based on a series of components that work together to​ collect, process,​ store, and disseminate information in support of human resource management​ activities?

Human resource information systems

Which of the following has the highest level of priority for OSHA​ inspections?

Imminent dangers

What can a human resource department do to motivate employees to support and achieve sustainability efforts as an organizational​ goal?

Implement an incentive system that supports sustainability.

According to the ADDIE training process​ model, providing training for targeted employees happens in what​ phase?

Implementation

Which of the following is prohibited by the Newborn Mothers Protection Act of​ 1996?

Incentives to leave the hospital early

When authorization cards are given to employees by the​ union, what can management do in an attempt to rid themselves of potential unionization and still be in compliance with the​ law?

Inform employees of their right to revoke their authorization cards.

Which is of the​ following, when provided during​ onboarding, is key to enhancing employee​ engagement?

Information about corporate values and traditions

During the union drive and​ election, a union tries to be recognized to represent employees. What is the first step in the process of a union drive and​ election?

Initiating contact

Which of the following is caused by disrespectful behavior towards a manager or other extreme behavior on the part of the​ employee?

Insubordination

For new employees with​ disabilities, which of the following is most influenced by coworker and supervisor behavior during the orientation​ process?

Integration and socialization

What is the advantage to the employer when they hire​ interns?

Interns can be evaluated for possible​ full-time work.

What effect does nonverbal behavior have during the interview​ process?

Interviewers infer personality based on the way the interviewee acts.

What type of management test would be used to measure a​ candidate's interests, past​ performance, and motivation for the current​ opportunity?

Interviews

How is the appraisal process in China different from the U.S.​ process?

In​ China, the main objective of the appraisal is to improve performance.

Which of the following makes employee engagement critical to the success of the​ organization?

It drives performance and productivity.

Which of the following is a TRUE statement about controlled​ experimentation?

It involves formal methods for testing training program effectiveness.

What is a​ candidate-order (contrast) error that can undermine an​ interview's usefulness?

It is an error caused by comparing a candidate to the previous one.

Which of the following is an advantage to keeping the human resource function informal in a small​ business?

It is easier and quicker to react to changing competitive conditions.

What is the advantage of paying salespeople a straight salary instead of salary plus​ commission?

It is easier to change sales territories.

What is the main function of the​ Taft-Hartley Act?

It prohibited unfair union labor practices and enumerated the rights of employees as union members. It also enumerated the rights of employers.

Which type of HR professional collects detailed information and studies the tasks associated with specific jobs in order to prepare job descriptions?

Job analyst

Which job evaluation method groups jobs as having the approximate same value for pay​ purposes?

Job classification

When determining compensation for senior​ managers, what aspect of pay reflects span of​ control?

Job complexity

An identification of what a worker actually​ does, how the employee does the​ job, and an account of the working conditions are found in which area of the job​ analysis?

Job description

How did noted psychologist Frederick Herzberg believe workers could be best​ motivated?

Job enrichment

What can be used to help an employee develop a more realistic understanding of his or her strengths and​ weaknesses, and make career moves that will benefit from those​ strengths?

Job rotation

What type of managerial​ on-the-job training should be used to broaden a​ manager's understanding of the overall business and to test leadership​ abilities?

Job rotation

Which of the following identifies the human traits and experiences needed to do a job​ effectively?

Job specification

Which part of a job analysis can help identify the type of person needed for a​ job?

Job specifications

Which interviewing approach subjectively weighs all information and evidence learned about a​ candidate?

Judgmental

Which of the following contains a​ "bill of​ rights" for union​ members?

Landrum-Griffin Act

As overall union membership continues to​ decline, what are unions aggressively pushing to make it easier for employees to​ unionize?

Legislation to allow recognition of the union when a worker majority has signed authorization cards

What types of opportunities can an organization provide employees throughout the course of their careers that offer basic remedial skills or expand their​ horizons?

Lifelong learning opportunities

To find passive job​ candidates, which of the following tools would a recruiter be MOST likely to​ use?

LinkedIn Recruiter Lite

When recruiting on​ campus, the​ recruiter's first goal is to determine if a candidate is worthy of future consideration. What is his or her second​ goal?

Make the employer attractive to the candidate.

What type of commission plan determines pay based on specific​ metrics?

Management by objectives

Which of the following aids in determining a course of action for moving an organization to a new​ goal?

Management planning

Because professional positions often require skills that are difficult to​ measure, such as creativity and problem​ solving, what approach do most employers take when determining pay for these​ jobs?

Market pricing

Which of the following is a matrix designed to show the probability that an employee will move from one key position to the​ next?

Markov analysis

Which of the following is used to show intentional disparate treatment rather than unintentional disparate​ impact?

McDonnell-Douglas test

If an employee requests leave under the Family and Medical Leave Act​ (FMLA) for medical or family​ reasons, what can an employer require from the employee before granting the​ leave?

Medical certification

Which of the following allows employees to establish​ tax-free health savings accounts to offset high health insurance​ deductibles?

Medicare Modernization Act

Under the Americans with Disabilities Act​ (ADA), which of the following is considered a disability by the Equal Employment Opportunity Commission​ (EEOC)?

Mental impairment

Which of the following focuses on longer term career goals and an​ employee's motivation for achieving those​ goals?

Mentoring

Which of the following provides a base salary increase tied to​ performance?

Merit pay

Which type of​ pre-employment test is considered to be both content relevant and​ valid, and is used to determine how well a candidate will be able to learn key aspects of the​ job?

Miniature job training

Which of the following would result in a less effective​ interview?

Monopolizing the interview with your thoughts and opinions

What is the root of ethical​ behavior?

Morals

What is the result of hiring an employee with a criminal record who then commits a similar crime on the​ job?

Negligent hiring

Which piece of legislation marked the beginning of the era of strong encouragement of unions and guaranteed to each employee the right to bargain collectively​ "free from​ interference, restraint, or​ coercion"?

Norris-LaGuardia Act

Which of the following acts as an automated applicant processing​ system?

NuView

Which of the following should a small business owner check out to find information on​ industry-specific safety​ checklists?

OSHA

Which of the following is the fastest growing labor force​ segment?

Older workers

What did SAS institute in order to aid in the healthcare treatment of​ employees, allowing the company to reduce​ costs?

On-site medical professionals

Which of the following is the process used to provide new employees with information they need to do their jobs and create emotional attachment and engagement in the​ firm?

Onboarding

Where do most employers begin when recruiting outside​ candidates?

Online job boards

Which of the following has the strongest effect on applicant​ attraction?

Online recruiting

What is a disadvantage to using online recruiting to generate responses to​ openings?

Online recruiting may inadvertently exclude disproportionate numbers of older applicants and minorities.

Under the Uniform​ Guidelines, when would an employer have to meet validation requirements for​ testing?

Only when adverse impact exists

Which of the following represents a change process initiated and implemented by​ employees?

Organizational development

What is one of the primary attractions for small businesses to work with a professional employer organization​ (PEO) to obtain health and other types of​ insurance?

PEOs can help acquire insurance that is often hard for a small firm to get.

Which of the following is considered an indirect financial​ payment?

Paid vacation

Which of the following would help to decrease the likelihood of a workforce seeking union​ representation?

Paying attention to employee engagement

Which type of rating system allows for ratings by colleagues and shows an immediate positive impact on​ communications, motivation, social​ loafing, group​ viability, and​ cohesion?

Peer appraisals

What must be done to determine the duties of a job and the characteristics of the people needed for those​ jobs?

Perform a job analysis.

What tools are needed to have an effective​ promotion-from-within policy?

Performance appraisals

What is the continuous process of aligning an​ employee's performance with the​ organization's goals?

Performance management

Which of the following ensures that an​ employee's performance continues to support the​ company's overall​ goals?

Performance management

What​ pre-employment test can be used to measure traits such as emotional stability and agreeableness and has been correlated with job​ performance?

Personality

When forecasting the supply of candidates for future​ positions, how can an organization track the skills and abilities of current employees for their promotion to future​ openings?

Personnel skills inventory and development record forms

What is a disadvantage of piecework incentive​ plans?

Piecework plans tie production standards to the amount each worker earns.

Which of the following describes the practice of union​ salting?

Placing a union member in a nonunion site with the purpose of starting the organizing process

What managerial tool can be used to establish the goals of the organization, rules and procedures, and forecasts?

Planning

Which of the following enables employers to provide​ day-to-day guidance to employees to support organizational plans and​ goals?

Policies and procedures

Which of the following describes a practice that reflects the conscious belief that only​ host-country managers can ever really understand the culture and behavior of the​ host-country market;​ therefore, the foreign subsidiary should be managed by local​ people?

Polycentric practice

Which of the following do courts use to relate the percentage of protected groups in an organization with the percentage of corresponding groups in the labor​ market?

Population comparison

If an employer is conducting a job analysis and wants to use data to better determine pay​ classes, which type of analysis tools should be​ used?

Position analysis questionnaires

Which of the following measures​ work-related personality​ traits, drives, and behaviors--in particular​ dominance, extroversion,​ patience, and blame​ avoidance?

Predictive Index

Which measurement tool is the most dependable way to validate a​ test?

Predictive validation

Which of the following has been shown to have a significant impact on reducing workplace accidents due to substance​ abuse?

Preemployment and ongoing random drug testing

Which act requires employers to treat an employee who is expecting a baby like they would any other employee requesting sick​ leave?

Pregnancy Discrimination Act

What is considered to be the best predictor of future employee​ engagement?

Previous track record

What type of team can be used to identify and research a work​ process, and then make suggestions for the improvement of that​ process?

Problem-solving teams

Which of the following groups is usually compensated using a​ market-pricing approach?

Professional employees

In addition to the name of the position and description of observable behaviors that indicate​ proficiency, which of the following should competency models​ include?

Proficiency levels

When establishing a penalty process for the discipline​ procedure, what should the process be based​ on?

Progressive discipline

Which of the following are NOT covered by Title VII of the Civil Rights​ Act?

Public employers of 5 or more employees

Which of the following can be charged by proving that rejecting a​ supervisor's advances adversely affected opportunities for a​ "tangible work​ action" such as a​ promotion?

Quid pro quo

When designing a structured situational​ interview, what task should be completed after a job description that includes​ knowledge, skills, and abilities is​ created?

Rate each job duty based on importance.

Because of the array of​ political, social,​ legal, and cultural differences among​ countries, what can become one of the MOST challenging things when managing a global​ industry?

Realizing that what works in one country may not work in another

Industrial hygiene is the area of hazard management that involves​ recognition, evaluation, and control. What is the primary difference between recognition and​ evaluation?

Recognition involves problem​ identification, whereas evaluation involves measuring problem severity.

Which of the following best describes​ on-demand recruiting?

Recruiters who are paid by the hour to support a specific project

What is an​ employer's first line of defense in preventing​ on-the-job accidents?

Reducing unsafe conditions

Which section of the job description is critical in ensuring compliance with the Americans with Disabilities Act​ (ADA)?

Responsibilities and duties

Which of the following is an indication of discrimination against nonminority applicants and​ employees?

Reverse discrimination

Which of the following is a federal program that offers online​ courses, workshops, and learning tools designed to support​ entrepreneurs?

SBA

Domestic partner benefits make health insurance and other benefits available to which​ group?

Same sex or opposite sex partners

When developing staffing​ plans, what can a firm use to compare how two​ variables, such as the number of customer complaints and the​ firm's staffing​ levels, are​ related?

Scatter plot

What is the first step in establishing a global pay​ system?

Set​ long-term strategic goals.

Which aspect of top executive pay includes stock or cash bonuses for achieving semiannual or annual​ goals?

Short-term incentives

Which of the following does NOT test for skills related to job tasks but rather tests how an applicant would respond in various situations that might occur on the​ job?

Situational judgment tests

Why are work-life benefits so important in small​ companies?

Small businesses cannot afford traditional​ rewards, such as bonuses.

Which of the following provides disability payments to employees who have become disabled and can no longer​ work?

Social Security

Which of the following allows almost everyone in the company to continuously appraise each​ other's work and can supplement traditional​ appraisals?

Social media

What type of recruitment efforts does the U.S. Department of Labor​ support?

State-run employment service agencies

Which approach to developing a job offer is based on the quantification of evidence used to predict job​ success?

Statistical

Which selection process is more defensible in a court of​ law?

Statistical

To develop a legally defensible approach to job​ specifications, what should the specifications be based​ on?

Statistical analysis

Which is the term for the attribution of specific behavioral traits to individuals based on apparent membership in a​ group?

Stereotyping

_______ permit the recipient to exercise a stock option or to take any increase in a​ stock's price in​ cash, stock, or some combination of these.

Stock appreciation rights

Which of the following makes up the largest percentage of a​ senior-level executive's​ pay?

Stock options and​ long-term performance plans

What type of compensation plan makes sense when a position focuses on customer service and​ support?

Straight salary

Which tool can be used to track how a​ department's performance contributes to the​ company's overall strategic​ goals?

Strategy map

How can a firm measure how well activities contribute to achieving the​ company's strategic​ goals?

Strategy-based metrics

Why are structured interviews using situational questions preferred during the interview​ process?

Structured interviews tend to be more valid for predicting job performance.

What type of interview technique requires each interviewer to rate candidates using only standardized interview​ questions?

Structured sequential

The law that prohibited unfair union labor practices and enumerated the rights of employees as union members was the​ _______.

Taft-Hartley Act

Which of the following gave rights to employers concerning union activity within the​ workplace?

Taft-Hartley Act

Which of the following uses statistical​ techniques, algorithms, and data cleaning to identify patterns that lead to success or failure on a particular​ job?

Talent analytics

In a recent study, what did human resource officers at 35 large global companies cite as their primary labor force concern?

Talent management

What is the major disadvantage of providing team​ incentives?

Team incentives can have demotivating effects.

Which of the following is a recognized advantage to team​ incentives?

Team incentives help facilitate training.

How does the Fair Labor Standards Act​ (FLSA) affect the importance of the job​ description?

The FLSA uses the job description to determine whether an employee is exempt or nonexempt.

How can a system such as the Personality Profile Analysis​ (PPA) save a small business owner time when used for the hiring​ process?

The PPA uses a computer questionnaire to determine if the candidate is right for the job.

Which aspect of the Global Competencies Inventory helps to determine a​ candidate's awareness of the impact they make on​ others?

The Relationship Management Factor

How does the SHRM certification model differ from​ HRCI's exam​ model?

The SHRM model test for managerial competencies as well as functional HR knowledge

What is the role of the government in a market​ economy?

The government has little influence on what is produced and prices.

Of the​ following, which is the MOST likely reason a U.S. manager would leave an expatriate assignment​ early?

The inability of the spouse to adjust

Which of the following can be a drawback to filling openings with internal​ candidates?

The opportunity for inbreeding increases.

Who, or what, is responsible for molding an organization's HR philosophy at every level of the organization?

The organization's top management

What is surface​ bargaining?

The process of going through the motions of bargaining without any real intention of agreement

Which of the following should be the guiding force behind all training​ goals?

The strategic plan

What is the advantage to implementing human resource management practices in a small​ business?

There is a positive impact on performance.

Why should organizations develop a plan that allows​ retirement-age workers to keep working in a reduced capacity past retirement​ age?

There is a severe shortage of talented workers.

How does the multinational structure of an organization affect HR practices in the home​ country?

There is an emphasis on standardizing HR practices worldwide.

Which of the following is an advantage to using pay ranges for each pay​ grade?

They allow employers to be more flexible when attracting experienced candidates.

What is the advantage of using​ cloud-based systems for HR​ needs?

They allow vendors to update features on the​ system, saving business​ owners' time

Which of the following gives stakeholders in an organization an opportunity to impact executive pay​ levels?

The​ Dodd-Frank Law

What type of information should be included in the responsibilities and duties section of the job​ description?

The​ job's most significant responsibilities and essential functions

The relationship among the​ worker, the​ task, the​ tools, and the work environment should be understood to reduce potential risks. How is this relationship​ identified?

Through a job hazard analysis

How does OSHA enforce its​ standards?

Through inspections and citations

How do organizations formulate and execute HR policies and practices that produce employee competencies the company needs to succeed?

Through strategic human resource management

In terms of sexual harassment​ charges, the U.S. Supreme Court ruled that​ same-sex sexual harassment is actionable under which of the​ following?

Title VII of the 1964 Civil Rights Act

What was the purpose of the Occupational Safety and Health Act of​ 1970?

To assure safe working conditions and preserve human resources

What is the purpose of an operational safety​ review?

To determine compliance with all applicable safety laws and regulations

What is the purpose of the grievance​ process?

To determine if the collective bargaining agreement has been violated

Why was the Equal Employment Opportunity Commission​ (EEOC) established?

To enforce the Civil Rights Act for workers

What is the goal of effective human resource​ strategies?

To ensure employees have the competencies needed to achieve organizational goals

Why is it crucial for the job analysis process to consider the essential job functions of each​ job?

To ensure equal employment opportunity​ (EEO) compliance

Why is it helpful for an interviewer to take notes on a candidate during an​ interview?

To help avoid snap decisions

Why should an employer focus on company​ values, the work​ environment, and what it is like to work at the organization during the recruiting​ process?

To impact recruiting success

Why do many employers encourage the use of internal​ recruiting?

To improve employee engagement

What should be the goal of the performance interview if an​ employee's performance is unsatisfactory but​ correctable?

To lay out an action or development plan for correcting performance

What is the purpose of employee relations programs in an​ organization?

To maintain positive employee relations

Which of the following is an​ employer's responsibility under the Occupational Safety and Health​ Act?

To provide a workplace free from recognized hazards

What is the goal of requiring potential employees to take job simulation tests or physical capabilities​ tests?

To reduce unsafe acts through screening

What is a potential negative outcome when a company limits how much salespeople can earn in​ commissions?

Top-performing salespeople may quit selling when they reach their quota.

Which of the following represents the concept that​ organization-wide programs should integrate all functions and processes of the​ business?

Total quality management​ (TQM)

Which of the following includes compensation and both personal and professional growth as ways to motivate and attract​ employees?

Total rewards

Which of the following represents the skills provided by the employer that allow employees to successfully accomplish their​ job?

Training

Which of the following addresses the study of variations in a​ firm's employment levels during the previous few​ years?

Trend analysis

What does FedEx emphasize in its attempts to maintain its standing as one of ​"Fortune​ Magazine's 100 Best Companies to Work​ For"?

Trust

What can an organization do to make the global HR system more acceptable to international​ employees?

Try to work within the context of a strong corporate culture.

Which rate tracks how quickly people leave a​ firm?

Turnover

In what way does Costco track employee​ engagement?

Turnover and productivity

_______ is a persistent failure to perform duties or meet established job standards and is grounds for dismissal.

Unsatisfactory performance

Dan is a new employee at Chameleon Manufacturing. What can his​ supervisor, Marco, do to help Dan become aware of common safety hazards and prevention techniques on the​ job?

Utilize a safety awareness program.

Which of the following allows employers to clarify and understand their values and seek only candidates who support those​ values?

Value-based hiring

Which of the following best describes the basis for a​ country's culture?

Values

What is used to identify a​ business's intended​ course, usually in broad​ terms?

Vision statement

Which of the following is an informal process in which a neutral third party assists the opposing parties in reaching a voluntary resolution to the charges of​ discrimination?

Voluntary mediation

Which of the following is a good statement or question to make in an appraisal​ interview?

What do you think we can do to improve the​ situation?

Performance appraisals are used to evaluate an​ employee's performance. Which of the following decisions is key to the​ three-step performance appraisal​ process?

What performance standards will be used

When does the Equal Employment Opportunity Commission​ (EEOC) enforcement process​ begin?

When an individual files a written charge with the EEOC

Which of the following would NOT be a reason for a private employer to administer a polygraph​ test?

When hiring a person who will have access to employee records

Under which condition are employers liable for sexually harassing acts of coworkers or​ clients?

When the employer should have known about the sexually harassing act

According to the Electronic Communications Privacy​ Act, when can an employer legally intercept and monitor oral and wire communications of​ employees?

When there is a legitimate business reason for doing so

How can HR managers validate the achievement of goals within the​ department?

With the use of metrics

Where should the need for safety policies and procedures​ begin?

With​ senior-level executives

Which of the following can assist an employer with reviewing job​ descriptions?

Wonderlic Personnel Test

What type of assessment test tries to predict performance by having a candidate perform a sample of the​ job's tasks?

Work sampling

Which of the following has been one of the most added benefits some employers now offer their​ employees?

Work-at-home policies

How do organizations decide what positions they will have to fill and how to fill​ them?

Workforce planning

What is the main step when creating a​ job-requirements matrix?

Writing the task statement

Which type of validated employment test is designed to test for dishonesty and other counterproductive forms of​ behavior?

Written honesty test

Implementing a Scanlon plan requires the elimination of a​ "them" and​ "us" attitude, and replacing it with​ _______.

a feeling of cooperation between employees and management

A form of union in which the company can hire nonunion people so long as those employees join the union after a prescribed period of time and pay dues is known as​ _______.

a union shop

Organizational development usually involves collecting data about a group or department through​ _______ and sharing that information with employees so they can help determine what the problems might be.

action research

Helping the firm and its employees improve in a measurable way as a result of the HR manager's action supports the bottom line of the organization through _______.

added value

To increase the number of women and minorities in key leadership​ positions, firms need to​ _______.

adopt flexible career tracks

The method of ranking employees from best to worst on a trait or traits is known as the​ _______.

alternation ranking method

A collective bargaining situation that occurs when the parties are not able to move further toward a​ settlement, usually because one party is demanding more than the other will​ offer, is known as​ _______.

an impasse

The first step in conducting an effective interview is to​ _______.

analyze the job

The goal of the​ _______ is to reinforce employee strengths and remedy deficiencies in performance.

appraisal interview

A training process in which people become skilled​ workers, usually through a combination of formal learning and​ long-term on-the-job​ training, often under the tutelage of a master​ craftsperson, is known as​ _______.

apprenticeship training

To ensure a screening test measures what it is designed to​ measure, the test should​ _______.

be valid

The training method in which trainees are shown the right way of doing​ something, letting trainees practice that​ way, and then giving feedback on the​ trainees' performance is known as​ _______.

behavior modeling

Psychologist B.F. Skinner used​ _______ to change behavior through rewards or punishments based on performance.

behavior modification

Training employees to avoid behaviors that contribute to accidents is a key element in​ _______.

behavior-based safety

During a job​ interview, the hiring manager asks questions​ like, "Can you think of a time when​ _____? What did you​ do?" This scenario would likely take place during a​ _______ interview.

behavioral

​"Tell me about a time when you were under a great deal of stress. What was the​ situation, and how did you handle​ it?" is an example of a​ _______ question.

behavioral

One way to compare a​ firm's HR metrics with those of other companies is through the use of​ _______.

benchmarking

Combining steps in a​ work-related activity to improve interaction among teams and implement a new way of doing work is known as​ _______.

business process reengineering

A benefits plan that allows employees to choose the benefits most meaningful to​ them, while staying within a predetermined dollar​ amount, is called​ a(n) _____.

cafeteria benefits plan

The lifelong series of activities that contribute to a​ person's career​ exploration, establishment,​ success, and fulfillment is known as​ _______.

career development

In addition to being​ valid, a​ pre-employment test should be consistent with EEO​ laws, be​ ethical, and protect the test​ taker's privacy. These considerations are important when​ _______.

choosing the test

To prevent claims under Title VII of the Civil Rights Act of 1964 regarding discrimination in promotional​ opportunity, promotional procedures should be​ _______.

clear and objective

A form of union security in which the company can hire only union members is known as​ a(n) _______.

closed shop

A plan in which salespeople receive both salary and​ commissions, with a sizable salary​ component, is known as a​ _______.

combination plan

Many small businesses do not have a formal human resources​ department, which potentially leads to​ _______.

competitive disadvantage

In a​ _______, the plaintiff argues that he or she quit because the former employer made the work situation intolerable.

constructive discharge claim

A method of training employees to complete different tasks or jobs other than their own in order to facilitate flexibility and job rotation is known as​ _______.

cross training

Statistical and mathematical analysis used to find relationships and make predictions is conducted with the use of​ _______.

data analytics

A plan in which a certain amount of profits is credited to each​ employee's account, payable at​ retirement, termination, or​ death, is​ a(n) _______.

deferred​ profit-sharing plan

A pension plan that allows an employee to take their pension when they leave one company and roll the pension into a new​ employer's plan is known as a​ ________ plan.

defined contribution

A plan in which the​ employer's contribution to an​ employee's retirement savings fund is defined is known as​ a(n) _______.

defined contribution pension plan

The last step in the behaviorally anchored rating scale​ (BARS) is to​ _______.

develop a final instrument

Managers use a​ _______, which includes desktop graphs and​ charts, to see a picture of how a company is doing on all metrics from the HR scorecard process.

digital dashboard

Title VII of the Civil Rights Act of 1964 and related legislation require that the employer avoid​ _______.

discrimination in selection for training

Moving HR management tasks from a central HR department to employees and line managers allows for _______.

distributed HR management

Because the point of an incentive program is to motivate a person to perform​ better, incentive plans should be used when​ _______.

effort and results are directly related

According to a survey of 235​ managers, _______ are the​ most-often-used reward to motivate employees.

employee recognition programs

In​ a(n) _______, a corporation contributes shares of its own stock to a trust in which additional contributions are made annually. The trust distributes the stock to employees on retirement or separation from service.

employee stock ownership plan

The Uniform Guidelines issued by the Equal Employment Opportunity Commission​ (EEOC) try to prevent discrimination of women and minorities by requiring validation of​ _______.

employment selection devices

When employees are treated with respect by their​ manager, one positive outcome is​ _______.

enhanced job satisfaction

The principles that govern the conduct of individuals or groups are known as​ _______.

ethics

Offering a product or service that competitors do not offer is the competitive strategy of​ _______.

focus

One way to encourage employee involvement is to use​ _______, where select employees discuss their opinions on​ specific, predetermined issues.

focus groups

Most employment plans are based on​ _______, which are basic assumptions about the future.

forecasts

In​ Lewin's three-step process for leading organizational​ change, the unfreezing stage involves​ _______.

getting people to recognize the need for change

The​ _______ lists a number of traits and a range of performance for each.

graphic rating scale

By personally interacting with all employees each​ day, small business owners tend to​ _______.

have a better understanding of work-life issues

Of the top five reasons why top performers leave an​ organization, _______ was ranked the lowest.

health-care benefits

According to surveys by the Great Place to Work​ Institute, a great workplace offers employees​ _______.

high levels of employee engagement

When an employee is on a​ short-term overseas​ assignment, the​ _______ salary plan would eliminate the need to make frequent changes in the​ employee's base salary.

home-based

When determining which candidate to​ hire, the​ _______ approach combines the use of tests and other data with subjective information.

hybrid

Because one of the best ways to achieve engagement by workers is to ensure​ workers' goals are the same as the​ organization's goals, the​ _______ feature of the Scanlon plan focuses on helping employees understand how the business operates.

identity

Union efforts to convince employees to impede or to disrupt​ production, such as slowing the work​ pace, are known as​ _______.

inside games

According to the expectancy​ theory, motivation is dependent on three​ things, one of which is the perceived connection between performance and obtaining the​ reward, known as​ _______.

instrumentality

Employers use​ _______ to manage the challenges employees of global operations face.

international human resource management

Deci found that extrinsic rewards​ can, at​ times, undermine a​ person's _______.

intrinsic motivation

When using a discipline without punishment​ program, the first step in the discipline process is​ _______.

issuing an oral reminder

One disadvantage of the behaviorally anchored rating scale​ (BARS) is that​ _______.

it is difficult to develop

A​ _______ is a systematic comparison of jobs to determine the worth of the job.

job evaluation

A​ _______ includes written details on​ salary, benefits, and terms of employment.

job offer

Employers typically rely on​ _______ to share information internally about open positions in the workplace.

job postings

When employees are unhappy with their​ jobs, they may begin to put psychological distance between themselves and their work environment. This practice is called​ _______.

job withdrawal

Asking a job candidate a combination of situational and​ open-ended questions that determine the​ candidate's suitability for the job would indicate the​ candidate's _______.

knowledge

A development technique in which teams of managers compete by making realistic decisions in simulated situations is known as​ _______.

management games

Items in collective bargaining that a party must bargain over if they are introduced by the other party are known as​ _______ bargaining items.

mandatory

During the​ interview, more favorable traits and successful life outcomes are usually ascribed to​ _______.

more attractive candidates

The Family and Work Institute found that large firms offer more extensive benefits​ packages, but small firms offer​ _______.

more flexibility

During an​ interview, a​ candidate's likes and dislikes are an indication of their​ _______.

motivation

According to​ Herzberg, the hygiene factors that satisfy​ lower-level needs are different from those​ _______ that satisfy​ higher-level needs.

motivators

Inadequate training can expose an employer to liability for​ _______.

negligent training

One of the reasons SAS is considered one of ​"Fortune​ Magazine's 100 Best Companies to Work​ For" is its​ _______.

never having laid off any of its​ 13,000 employees

One way to address the shortfall within the U.S. workforce is to hire employees who work part time or hold multiple jobs at once. These employees are known as _______ workers.

nontraditional

Small businesses can improve the recruiting process by posting on industry job sites because​ _______.

only applicants in the right industry will apply

​Employees' perceptions about an​ organization's psychological environment are known as​ _______.

organizational climate

Ranking employees by making a chart of all possible pairs of the employees for each trait and indicating which is the better employee of the pair is known as the​ _______.

paired comparison method

What do​ top-performing employees cite as the​ number-one reason why they would leave an​ organization?

pay

Executive compensation emphasizes​ _______ more than do any other​ employees' pay plans.

performance

Even if a candidate is a good fit for the​ job, he or she may not be a good fit for the company because of​ _______.

person-organization fit

Somewhat​ counterintuitively, _______ interviews can actually be more useful than​ face-to-face interviews for judging a​ candidate's conscientiousness,​ intelligence, and interpersonal skills.

phone

In order to reduce the cost of excessive sick​ leave, many employers now offer​ _______.

pooled paid leave plans

High turnover often starts with​ _______, compounded by other factors such as inadequate training or inequitable pay.

poor selection decisions

The degree to which people accept the unequal distribution of control in society is known as​ _______.

power distance

When using statistical analysis to build job​ specifications, traits such as​ intelligence, dexterity, or height are considered to be​ _______.

predictors

An employer must be able to show that a test is a valid predictor of performance on the job to avoid​ _______.

prima facie discrimination

How employees view the allocation of rewards or discipline is an aspect of​ _____.

procedural justice

A(n) _______ provides a detailed picture of a​ job's workflow.

process chart

It is thought that some​ people's behaviors and personalities make them greater targets for bullying. Those victims who show more aggressive behavior are referred to as​ _______.

provocative victims

​A(n) _____ is an unwritten agreement that identifies what employers and employees expect from each other.

psychological contract

A special type of formal​ problem-solving team of specially trained employees who meet to solve problems affecting their work area is referred to as a​ _______.

quality circle

Although​ _______ increase the number of applicants who turn down job​ offers, they also decrease employee turnover.

realistic job previews

Some firms are finding they can significantly improve turnover rates by providing​ _______.

realistic job previews

Non-financial employee-of-the-month programs are considered to be​ _______ programs.

recognition

HR personnel can use a​ _______ to determine the number of recruiting leads that need to be generated for each open position.

recruiting yield pyramid

According to one cited​ study, voluntary and involuntary turnover is associated with​ _______.

reduced organizational performance

Google's goal is to improve the health and happiness of its employees. It attempts to accomplish this by​ _______.

removing barriers so employees can focus on the things they love

When measuring training​ outcomes, test​ _______ to determine whether the firm achieved its training goals.

results

After determining the benchmark jobs in an​ organization, _______ can help a company​ price, or place value​ on, those jobs.

salary surveys

Predictions in the types of work performed in the United States indicate that by 2020 the majority of wage and salary jobs will be in​ _______.

service-providing industries

Management by objectives​ (MBO) refers to a multistep​ company-wide goal setting and appraisal program. The first step for this goal setting is to​ _______.

set the​ organization's goals

According to the Equal Pay Act of​ 1962, men and women who hold the same position cannot be paid differently if the difference is based on​ _______.

sex

Many companies are moving toward the use of ________ to allow employees within all departments to obtain advice on matters such as discipline or day-to-day HR activities.

shared services

To use the employee appraisal process as a way to improve employee​ engagement, managers should​ _______.

show employees how their efforts contribute to the​ company's success

The extent to which an organization supports improving a segment of society other than stockholders is a measure of​ _______.

social responsibility

The overall approach for how an organization will match internal strengths and weaknesses with external opportunities and threats is​ a(n) _______.

strategic plan

The goal of​ _______ interviews is to spot overly sensitive applicants.

stress

An interview in which an applicant is interviewed by several​ persons, each rating the applicant on a standard​ form, is known as​ a(n) _______.

structured sequential interview

The process of​ identifying, developing, and assessing company leaders to prepare them for the​ company's top positions is a key aspect of​ _______.

succession planning

When preparing to act as a coach during the performance appraisal​ process, a manager should​ _______.

talk in terms of objective work data

A plan in which a production standard is set for a specific work​ group, and for which its members are paid incentives if the group exceeds the production​ standard, is known as​ a(n) _______.

team incentive plan

Allowing an employee to quit his or her job for any reason and allowing the employer to terminate an​ individual's employment for any reason is the main premise of the tenet of​ _______.

terminate at will

Under common​ law, a former employer can be sued for providing information during a reference check if it provides information​ _______.

that is false and may harm the​ candidate's reputation

Because the cost of living can vary​ greatly, the MOST common approach to determining expatriate pay is to equalize purchasing power across​ countries, which is known as​ _______.

the balance sheet approach

An appraisal tool that helps specify what is​ "right" and​ "wrong" about the​ employee's performance but is difficult to use for ranking employees relative to one another is​ _______.

the critical incident method

The method in which a supervisor keeps track of positive and negative examples of employee​ job-related behavior is known as​ _______.

the critical incident method

An appraisal tool that ends up with a predetermined number or percentage of people in each group is known as​ _______.

the forced distribution method

A preferential shop is a form of union security in which​ _______.

the members are favored in​ hiring, but the employer can still hire nonunion members

In almost every comparable worth​ lawsuit, _______ had been used as a basis for pay.

the point method of job evaluation

Frederick Taylor popularized the idea of improving work through observation and​ analysis, known as​ _______.

the scientific management movement

The key difference between a contract and a job offer is​ _______.

the specific duration of employment

The key advantage of using a talent management process is that​ _______.

the steps interactively affect each other and work together

Motivational goals should include deadlines and milestones--in other​ words, they should be​ _______.

timely

When getting ready to conduct a performance​ appraisal, the manager should be​ prepared, which means​ _______.

understanding the problem and the employee

An interview in which each interviewer forms an independent opinion after asking different questions is known as​ a(n) _______ interview.

unstructured sequential

Before deciding how and on what to test​ candidates, managers should consider​ _______ to minimize the impacts of applicant volume and testing delays.

utility analysis

Formal, employee-elected groups of worker representatives who meet with managers to discuss issues such as smoking policies and layoffs are used in European countries and are known as​ _______.

work councils


Conjuntos de estudio relacionados

Verbs having stellen as verb stem

View Set

Ch. 5 Homeowners Policy - Random Questions 1 - MI P&C Licensing

View Set