BCOM CHAPTER 7
Because business professionals use email extensively for communication, they typically associate emails with which of the following?
-information overload -email fatigue
According to a recent study, nearly all business professionals expect an email response within
4 hours.
Which of the following are reasons email is not considered a rich channel and therefore best used only for certain types of business communication?
Email does not have nonverbal cues. Email is deficient in verbal cues.
Which statements are true of the demands placed upon the recipient of a business email?
Emails may create a time commitment. Emails often disrupt other work tasks. Emails add to the amount of work a recipient must do.
When writing a business email, maintaining a high standard of writing is key for which of the following reasons?
The number of people who might see the message is high.
Why are coordination and resources called constraints on business communications?
They place limitations on communication
Currently, the primary form of written business communication is
For the next few years, which of the following is expected to be the most commonly-used tool for written business communication?
emails
Which of the following are qualities that facilitate the reading of a business email message?
ensuring paragraphs are brief and no longer than about 50 words putting the most important data at the beginning of the message
When a business professional writes an email to another business professional, which of the following qualities should be avoided to be respectful of time?
mediocre writing lack of clarity
Which of the following are examples of communication channels? (Choose every correct answer.)
phone conversations emails face-to-face dialogue
When you coordinate tasks by email, you show respect for the recipient's time by
providing details about time frames. providing several possible time slots for any meetings. clearly stating your availability.
Sending an email to the wrong person can result in which of the following?
release of private information disclosure of confidential business plans negative professional outcomes
Which of the following are the email features that can be a factor in the development of email chains?
reply to all copy forward
In business emails, subject lines reflect the ______ of the message.
significance
Before business emails are sent, which of the following should be checked?
spelling grammar punctuation
Anne has to plan an important meeting that will bring together a sales team from different countries, and will involve many complicated components. Which of the following would be the best option for communicating with the venue manager?
Anne should use email so that she will have a detailed record of all the arrangements.
True or false: If you can't take care of an email request right away, you should not respond at all until you can send a full and detailed response.
False
True or false: In a business setting, emails will always get read, even if they are hard to read.
False
Which of the following are appropriate ways to reply to an email with a request that you cannot immediately respond to in full?
I will get back to you on Thursday after I've had a chance to study your request. I can respond to your email by the end of the week. I can take care of your request two days from now.
As the number of people involved in an email chain grows, which of the following occur?
More messages are included. Turmoil and confusion increase.
True or false: "Reply to all" is an email feature that contributes to email chains in the business environment.
True
_____ business professionals are the group most likely to expect an immediate response to an email.
Younger
Emails that are easy to read have which of the following features?
a subject line that clarifies the message obvious labeling of document attachments
In a business environment, potentially serious errors in emails include
addressing emails to the wrong recipients. accidentally releasing confidential data. unknowingly sending sensitive information.
Out of respect for message recipients, business professionals should ensure that all emails they send
are needed. are pertinent.
This type of communication does not occur in real time.
asynchronous
Ideally, business email writers should favor a(n) ______ tone.
balance between a formal and informal
The general name for the medium through which a message is transmitted is the
communication channel
Which of the following characteristics of a subject line will increase the likelihood that the recipient of a business email will open it immediately?
compelling descriptive
Rather than using a priority flag, the best way to gain a business email recipient's immediate attention is by
composing an effective subject line.
An effective business email is
concise.
What term describes the effort and timing that it takes to get the correct people to participate in a communication>
coordination
Overuse of the priority flag by a business email sender can lead to a reputation as
demanding
Tony has important decisions to make about the future of an employee, but before he can make those decisions he needs to get some accurate and truthful information from the employee on a sensitive issue. Because he needs to use the richest communication channel possible to discuss a delicate matter with the employee, which of the following would best suit his needs?
face-to-face communication
How quickly someone responds and gives feedback is known as ______.
immediacy
To make certain that a vital business email is correctly and fully edited and proofread before being sent, it should be written
in a word processing program.
Most successful working relationships combine asynchronous and ______ communications.
synchronous
Email chains are defined as emails
that are sent back and forth among a group of people.
What does the richness of a communication channel involve?
the level of immediacy the number of cues available
Email is utilized ideally for which of the following types of messages in business?
the sharing of facts routine work information stating holiday work hours
The use of a brief greeting in a business email and including the name of the email's recipient tend
to create goodwill.
Which of the following are motivations for leaving out names in business emails?
to have the email resemble a memo to avoid unneeded formality
One way to help with effective time management when organizing deadlines via email is
to provide clear timelines.
