bcomm ch 12

The range for daily sales for the week, $89,000, $75,000, $98,000, $66,000, and $99,000 is

$33,000

Which of the following is a conclusion?

a. Offering a wide range of benefits is the best way to recruit high-quality applicants. b. Offer a wide range of benefits to recruit high-quality applicants.

Determine the mode of the numbers 30, 25, 25, 45, and 70.

25

Determine the median of the numbers 30, 25, 25, 45, and 70.

30

Determine the mean of the numbers 30, 25, 25, 45, and 70.

39

Which of the following is an example of an informational report?

A report describing a new procedure for processing payroll

Which of the following is an analytical report?

A report to determine whether a company should outsource its customer support function

Which of the following is an example of a feasibility report?

A report to determine whether a company should provide tuition reimbursement for its employees

Which of the following transitional expressions suggest cause and effect?

Accordingly, as a result, consequently, therefore

Which of the following transitional expressions can be used to present additional thoughts?

Again, also, moreover, furthermore

What is the most accurate statement about correlations?

Apparent correlations between two or more variables can stimulate investigation and present possible solutions to be explored.

Which of the following transitional expressions can be used to contrast ideas?

At the same time, but, however, though, yet

Which of the following is an example of a talking heading?

Employees show support for stock options

Select the best wording for a recommendation.

Extend the campus café hours to meet the needs of evening students.

Sabrina is preparing headings for a report she is writing. What is the best advice you can give her as she creates her headings?

Include at least one heading per report page.

What is the primary difference between informational and analytical reports?

Informational reports emphasize facts, and analytical reports emphasize reasoning and conclusions.

Which of the following is an example of a recommendation?

Institute a wellness program to encourage employees to improve their health by adopting healthy habits.

Informational reports should be organized using which of the following patterns?

Introduction/background, facts/findings, summary/conclusion

Analytical reports should be organized using which of the following patterns?

Introduction/problem, facts/findings, discussion/analysis, conclusions/recommendations

Select the most accurate statement about organizing report data.

Poorly organized reports lead to reader frustration.

Which statement most accurately describes recommendations?

Recommendations should begin with an action verb.

Which of the following are examples of periodic (activity) reports?

Sales, accounts payable, personnel reports

Which of the following situations would require a yardstick report?

Sam gathers information on three mid-range American-made automobiles to compare price, fuel economy, maintenance, insurance rates, and resale value before selecting a car for the company's sales force.

Much of the information that allows decision makers to run their organizations effectively comes to them in the form of

Wikipedia entries.

A good introductory paragraph for a business report should

all of these choices

An informational report presenting annual sales data for a restaurant's five branches would most likely be organized by

component

The most widely read portions of a report are generally the sections devoted to

conclusions and recommendations

Conclusions will usually be more objective if

consistent criteria are used in evaluating options.

Constance must submit a weekly productivity report that contains headings established by her supervisor. This recurring report is organized by

convention

During his research, Brett notices that employees who dress professionally in the workplace have higher productivity figures. Brett has identified a possible

correlation

A report that compares the services offered by four private security firms should be organized by

criteria

Which statement about conclusions is least accurate?

d. Report writers should try to draw conclusions that are subjective.

Orhan has been assigned the task of researching and recommending alarm systems for a new branch office. Some features are more important than others, and Orhan wants to be able to assign relative weights to each feature to make sure that he makes the best decision. He should use a(n)

decision matrix

Progress and interim reports

describe the status of continuing projects.

The primary reason that management often requires trip, convention, and conference reports is to

find out whether the organization's money was well spent in funding the travel

Background, Findings, Staffing, and Budget are examples of

functional headings.

Shauna has interviewed several of her colleagues to gather their ideas for improving productivity. She now has raw verbal data to analyze. What is the best tool to analyze raw verbal data?

grid

Shane conducted research about ways to recruit high-quality job applicants and has developed a list of possible techniques. He has ranked these techniques and will present them in a report listed from most important reason to least important. What organizational method is Shane using?

importance

Brandon is writing a report to his supervisor about using social network sites to improve communication with customers. His supervisor knows nothing about using social networks for marketing. What organizational style should Branden use for his report?

indirect pattern

The direct pattern of organization is appropriate for reports whose audience

is eager to learn the results quickly.

Gavin wants to encourage his boss to allow him to telecommute. What type of report will he most likely prepare?

justification/recommendation report

Which of the following is most likely to be distorted by an extreme number at either end?

mean

The indirect pattern of organization is best for readers who

must be persuaded

Claire will be including large amounts of data in a business report she is writing and wants to ensure that the data are meaningful to her readers. What should she do?

organize the data into tables

Which of the following headings does not belong with the others?

prevent identity theft

which statement is incorrect

recommendations should be general

the conclusions of a report

should analyze information logically and show how the data answer questions and solve problems

Numerical data from questionnaires or interviews are usually summarized using systematic columns and rows in a

table

You are responsible for recording the minutes of an important committee meeting. The best way to organize these minutes is by

time

To contrast responses of employees with children against responses of employees without children from a survey on attitudes toward on-site child care,

use cross tabulation