BCOR part 3

Six Sigma techniques seek to reduce variance in output to less than how many errors per 1,000,000 manufacturing steps?

3.4

Select three of the following examples that show the relationship between inventory management and business success.

A California grocery store reduces prices on several varieties of fruit A new york electronics retailer limits the number of niche smartphones it orders A chicago hardware store runs out of snow shovels in January to the frustration of its customers

Select all of the following scenarios that show interaction between SMIS components. More than one answer may be correct.

A company's information systems group researches and chooses a program that can deliver content to several social media providers at the same time Every day, a social media specialist at a start-up checks the news plans how and what to tweet quickly messages a manager, and sends the approved tweets Social media providers rely on user data to better serve sponsor organizations

Which of the following are common methods of indirect tracking? More than one answer may be selected.

A cookie tracks your browser activity Amazon tracks what products you view

Troy has a customized business management system that he likes. However, it cannot easily scale up to meet his growing database storage needs, offers poor protection from hackers, and requires maintaining a large IT department. Troy should replace this system with

A custom, cloud based solution (PaaS, laaS)

Which of the following is an example of employees behaving according to Lean manufacturing techniques? More than one answer may be selected.

A manager notices a safety violation and stops production Marketing employees are cross-trained on the production processes

Which intellectual property is correctly matched with the legal device or tool that protects it?

A portrait that you paint can be copyrighted

Why is a target market important to businesses and organizations?

A target market is the group of consumers most likely to purchase an organization's products and services

What is conducted in the process design step of business process management?

Activities are examined and divided into their individual components

Of the companies listed below, which three are the most influential global e-commerce organization(s) in 2019, according to a graphic provided by Statista?

Amazon Alibaba JD.com

According to eMarketer, what are among the most popular B2C sites in the United States? More than one answer may be correct.

Amazon Walmart

Which of the following is an example of e-commerce personalization? More than one answer may be correct.

An email notifying a consumer that an item they had looked at online is now on sale An ad on a consumer's social media feed that features products they had researched online

Which statement best describes the impact of Moore's Law on business management systems?

As computer chips become more powerful, more powerful business management software is written and the overall systems' capabilities improve

Describe how business-to-government (B2G) e-commerce transactions work. More than one answer may be correct.

Business-to-government is e-commerce where the selling of goods and services from a business to government organization takes place via online platforms b2g often includes renegotiated contacts between a business and governmental organization in B2G transactions, governmental organizations often issue a request for proposal (RFP) that outlines the goods or services needed

Choose the true statement from the following selections. More than one answer may be correct.

China had the world's most e-commerce sales in 2019 with almost 2 trillion The global e-commerce economy will continue to rise well into the future

Which of the following is an example of a company using social media during the marketing research process? More than one answer may be correct.

Collect data and information Analyze data and information

In which of the following areas can e-commerce technologies help to reduce an organization's operating costs? More than one answer may be correct.

Communication information collection information processing

Which of the following is a project with a specific beginning and end date and also a list of deliverables? More than one answer may be correct.

Constructing an office building Building a website Writing test bank questions

Which ethical concern has developed as a result of new technologies? More than one answer may be correct.

Cyberbullying digital privacy

From the following list, select the major components that business management systems need in order to provide the services expected today.

DBMS Predictive MS Decision-making IS

A business management system includes three main components: a decision-making information system, a predictive information system, and a

Database management system

Which statement correctly describes the function of the given business management system component? More than one answer may be correct.

Database management system Predictive Information system

What typically happens during Step 3 of business process management just before the execution process is fully automated?

Decision makers compare engine output to previous business activity

What is the benefit to using social media for conducting market research?

Demographic data and market information is much easier to gather from social media sites than it was to previously collect

From the following list, select all the reasons why organizations should identify their target markets when creating a social media information system (SMIS).

Different social media platforms attract and cater to different markets Social Media marketing is more cost effective if it targets specific markets

Using technology to transform a market or to create an entirely new market is called creating a(n) ________ innovation.

Disruptive

Why is MIS critical in the implementation of Six Sigma techniques?

During the measure and analyze steps of the six sigma procedure, collecting data and using data analytics are essential

Which of the following is a project with a specific beginning and end date and also a list of deliverables? More than one answer may be correct.

Estimates of reordering points are highly accurate Forecasts of order quantity levels are much important

Which Act outlines a plan to protect government information and assets against cyberthreats?

Federal Infromation Security Management Act

Where is the headquarters of SAP, the recognized leader in the development of HRM software, located?

Germany

From the following options, identify the risks and challenges that social media information systems (SMISs) present. More than one answer may be correct.

Human resources risks that SMIS providers and sponsors encounter Challenges that occur due to fast-changing and diverse user communities

Which of the following is an example of a benefit to using a scroll-over feature on a Business Intelligence (BI) dashboard?

It allows the user to see the details of the project right from the screen with overall summary of the project

Which of the following is the data analytics software platform run by Google?

Looker

What occurs during the process optimization step of business process management?

Managers adapt the process to enhance process performance

Which of the following is usually accomplished during the Execution Stage of the project management process? More than one answer may be selected.

Managers manage the progress of the project Managers manage the resources available for the project Managers quickly communicate any issue that arise

Which businesses are currently considered direct competitors? More than one answer may be correct.

Mcdonald's and burger king Aquafina and Dasani

From the following descriptions of laws in the Digital Millennium Copyright Act (DMCA), choose three major titles (sections) that impact digital copyright protections.

Measures must be taken to make it difficult to copy analog video recordings (title 1) Internet Service Providers are protected from lawsuits for copyright infringement when the ISP's user wrongfully copies items from the Internet (Title 2) Educational institutions are allowed latitude in the use of copyrighted material to facilitate distance learning (Title 4)

Who published "How Competitive Forces Shape Strategy" in the Harvard Business Review in 1979?

Michael E. Porter

What are basic steps in an organization's use of social media to craft a target marketing strategy? More than one answer may be correct.

Obtain user data from social media sites use analytics tools provided by social media tools create a marketing program that reaches social media users

Which type of business management system would best enable executives to quickly adapt to dynamic business environments by implementing their own changes?

On-premise system

Which phase of the project management process involves feasibility studies?

Phase 1: Initiation phase

Select three popular inventory management systems from the choices below.

Quickbooks Enterprise Oracle Netsuite SAP material management

From the following list, select all the statements that correctly describe the re-commerce segment of the e-commerce market.

Re-commerce is the practice of selling used, old or obselete products via the internet in exchange for a new product or a cash payout Acoording to Yerdle re-commerce, re-commerce is expected to grow from 21 billion to over 52 billion over the next five years The growing practice of re-commerce is led by companies such as threadup, the realreal

What is the role of social media information systems (SMIS) in consumer behavior?

SMIS provide user data and analytics tools that help inform consumer behavior

The business management system with the lowest initial or startup expenses is

SaaS

One of the largest suppliers of customer relationship management software solutions is

Sales force

Hubspot CRM, Zoho CRM, and Freshsales CRM are designed to meet the needs of

Smaller businesses

Of the following statements, choose all that describe the importance of hardware and software to SMIS. More than one answer may be correct.

Social media information systems are built with computer and network tech Hardware and software options are numerous and varied, allowing users to customize according to their roles and business needs

Describe the benefits of an organization using social media to help create a target marketing strategy. More than one answer may be correct.

Social media provides companies with a rich collection of user data and personalized content Social media provides companies with analytics tools to identify top consumers Social media, as part of a target marketing strategy, often results in sales increases

Customer acquisition costs associated with e-commerce activities include all of the sales and marketing costs associated with reaching and engaging potential customers and encouraging these customers to make an initial purchase. Which of the following are considered sales and marketing customer acquisition costs (CAC)? More than one answer may be selected

Spending 5000 on a facebook ad campaign hiring a sales assistant to reply to incoming inquires related to a social media ad campaign at a rate of 20/hr the cost of renting a meeting room for a three-day marketing retreat

Select all of the following statements that explain why providers need appropriate SMIS procedures. More than one answer may be correct.

System functioning and maintenance depend on correct procedures Security, appropriate site use, and data handling are all facilitated through these programs Procedures required of users protect privacy and uphold sire policies

The e-commerce company with the highest revenue is based in which country?

The US

What information does the Facebook tool Audience Insights provide to organizations? More than one answer may be correct.

The average amount a targeted demographic spends on products when the purchase is initiated from an ad on their timeline The geographic location of users who most frequently interact with a corporation's page A list of the pages that a defined target audience frequently interacts with

In 1998, the Child Online Protection Act was sponsored by both Democrats and Republicans, passed by both houses of Congress, and signed into law by President Clinton. Why can't an offender be punished today for violating this law?

The law was later found unconstitutional for violating the First Amendment

Which statement best describes the current landscape or state of human resource management software and/or service providers?

There are a variety of HRM companies that serve different business needs

Describe qualifications necessary to obtain a patent on an invention. More than one answer may be correct.

To qualify for a patent, the invention must be novel or different invention must be non-obvious for something useful

Describe user-generated content (UGC). More than one answer may be correct.

UGC is online content that has been created and posted by unpaid contributors such as customers or fans of a product or service. UGC includes posts to websites, blogs and social media sites UGC is faciliated throught he use of variety of e-commerce technologies that allow users to interact with a variety individuals via posts in the forms of images, videos and text

If an organization does not yet have social media content and followers, what can it do to help identify its target markets? More than one answer may be correct.

Use demographic and behavioral information to conduct market research Use public and purchased information to conduct competitor research Use existing customer Infromation to conduct customer research

What is the relationship of blue ocean strategy to price leadership versus product differentiation?

With a blue ocean strategy, an organization focuses on both differentiation and price leadership

From the following list, select all the situations that involve information privacy rights.

Your neighbor has a history abusing children Your employee takes daughter to chemo One of your new hires has a large twitter following

Which of the following is an example of an industry that requires just-in-time inventory management to remain profitable? More than one answer may be selected.

a fast-fashion retailer that sells knock off of recent trends an appliance repair business

What is a Gantt chart

a visual timeline of project phases and tasks

Which of the following statements are correct concerning of U.S. company market share to total e-commerce sales, according to EMarketer?

amazon has a market share of 47 percent ebay has a market share of 6.1 percent, followed by apple with a market share of 3.8 Home Depot and Costco have market shares of 1.7 percent and 1.3 percent

Which type of business management system would best enable executives to quickly adapt to dynamic business environments by implementing their own changes?

an on-premises system

Organizations that use an on-premises business management system

are also responsible for maintaining, updating and securing the system

Organizations that use an on-premises business management system

are also responsible for maintaining, updating, and securing the system

Which of the following is an example of direct inquiry?

asking a customer to fill out a survey

Many managers, particularly in smaller firms, use companies such as Zenefits and BenefitFocus to manage their employees

benefits systems

Creating an entirely new market is an example of a ________ ocean strategy.

blue

Kim and Mauborgne further refined Porter's price leadership vs. product differentiation concept by highlighting two strategies. Which strategy do they assign to Cirque d'Soleil?

blue ocean

What does business-to-consumer (B2C) e-commerce replace?

brick and mortar store locations

Which statement best describes how managers use management information systems to develop SWOT analyses?

broad and niche

From the following list, select the types of markets that Professor Michael E. Porter showed were suitable for both price leadership strategies and product differentiation strategies.

broad markets niche markets international markets

Providers use SMISs to deliver which of the following kinds of user data to sponsors? More than one answer may be correct.

content data from user interface connection data from user relationships with other sources data that reveal user behavior and connection patterns

Which of the following determines the interest rate you'll be charged when you want to borrow money?

credit report

Saraiya runs a small café. She would like to start placing small ad buys on social media and hires an analytics firm to determine which platforms she should advertise on. What type of cost would this be considered

customer acquisition cost

The business management system that collects customers' email, telephone, and social media data and adds information about their buying habits is a(n)

customer relationship management system

Sears revolutionized catalog (mail order) sales but failed to make the e-commerce leap. Amazon capitalized on this technology. What concept underlies Amazon's success?

disruptive innovation

Which of the following actions would violate an organization's prohibitions on the personal use of company computers as well as the law in most countries?

distributing company-owned software without authorization

Because accurate tracking of employee performance will always be critical to good management, most firms invest in a software that manages

employee evaluation

National Weather Service databases are used by modern supply chain management systems to track weather events that could impact logistics. Which element of a PESTEL analysis does this example represent?

environmental

Making use of the research and development conducted by the market innovator and then developing a competing product at a lower price is referred to as the ________ strategy.

fast-follower

Over 50 percent of all innovative products fail in the market, while over 80 percent of the successors to the products succeed. This is a key tenet of ________ strategy.

fast-follower

On which of the following business sectors has m-commerce had notably large impacts?

financial services health care retail sales

One important ________ is that the firm's employees will learn to use technologies to develop the new product, providing a competitive boost.

first-mover advantage

There are ________ basic principles of ethical conduct.

five

Which of the following is a step in an ethical analysis? More than one answer may be correct.

getting all the pertinent facts determining who is affected searching for precedents

Which of the following describes an inventory management system? More than one answer may be selected.

helps ensure a minimal number of product touches occur from product creation to customer purchase a system that ensures all stock is accurately tracked

From the following list, select the questions that an organization should consider before choosing a new business management system.

how will the new systems interact with existing systems is the change worth the expense and impact on employee morale where will the new system be housed

Large corporations can prevent new competitors from getting a foothold in their market by using data analytics to accomplish which of the following? More than one answer may be correct.

identify start ups who pose a threat determine what it might cost to buy out rival companies

Which social media goal directly aligns with an organization's mission to increase the public's environmental awareness by increasing news coverage of environmental issues?

increasing the conversion rate of its social media posts to full news stories

The dimensions (categories) of ethical dilemmas raised by the use of information systems include challenges in which of these areas? More than one answer may be correct.

information privacy rights copyright and intellectual property rights quality of life

How does a first-mover firm's ability to develop logistics and acquire raw material ahead of competitors impact success? More than one answer may be correct.

it increases the firm's ability to bring out new products quickly it is especially important if materials are hard to find

Which of the following is a reason that Six Sigma methodologies rely heavily on data analysis?

its focus on reducing variation and eliminating product defects

The difference between a company's fundamental value and its total value is that

its fundamental value is what customers and stakeholder's value about its products or service, while its total value includes the value added by other aspects of the buisness

Coffee vendors who operate small, drive-up coffee stands find it difficult to charge significantly higher prices than their many competitors do. What aspect of the coffee stand business makes raising prices difficult?

its low barriers to entry

An online photo printing company can temporarily lose its e-commerce ubiquity if

its website crashes due to a coding error or attack by hackers

Economies of scale means using

large production or purchasing power

Under what type of system are employees encouraged to halt the manufacturing process in the event of a manufacturing error or safety risk?

lean manufacturing system

Manufacturing practices that emphasize developing efficient and smooth supply lines and minimizing excess inventory, delays, and waste are

lean techniques

Which of these is the "L" factor that managers examine while conducting a PESTEL analysis?

legal considerations

Along with employees themselves, those most responsible for ethical employee behavior are

managers

According to Professor Porter, a business must differentiate itself from its competitors. One method is to encourage customers to believe that an organization provides higher quality goods or better service, then the organization can charge a premium, or gain market share, or (ideally) both. For example, by placing a swoop icon on a sweatshirt, Nike is able to charge a higher price. This methodology is called

monopolistic competition

Describe the functions of project management software. More than one answer may be correct.

organize project management tasks Enable collaboration among project stakeholders Provide project management security

Which stage of the project management process involves meetings with project stakeholders to ensure everyone understands their role in the project?

planning

The project management (PM) process has four phases. What is the second phase of the process?

planning phase

A branch manager for a national car rental company is in the process of conducting a SWOT analysis for her location. Which of the 5 Ps can she examine using the company's inventory management system for its rental fleet?

plant

From the following list, select the factors that impact an organization's internal strengths and weaknesses and are included in the 5 Ps for a SWOT analysis.

plant personnel purse

The organizations likely to benefit the most from the global reach of e-commerce are those that

previously depended on foot traffic into one physical store to sell their products

According to Professor Michael E. Porter, the author of the five-forces model for dealing with competition, businesses that wish to gain competitive advantage must follow which of these strategies? More than one answer may be correct.

price leadership product differentiation

Employees and organization stakeholders rely on managers to protect their online

privacy

How your private data and information are used, who has access to them, which techniques and technologies protect them, and the communications and preferences surrounding how they are handled are components of Internet

privacy

The third step in business process management provides managers the ability to play the "what-if" game by changing input variables (abstract) decision making. This step is called

process execution

The second step of business process management (BPM) involves the use of flowcharts and other tools to examine decision points and inputs. This step is called

process modeling

In the financial world, some Nigerian banks have used a fast-follower strategy. To reap benefits, they have

quickly developed and marketed products introduced by Western banks

Which type of software helps HR managers calculate an organization's future workforce needs by taking many different variables into account?

recruiting and hiring software

When competitors seek to gain competitive advantage through price leadership or by making product improvements, Professors W. Chan Kim and Renee Mauborgne would say they are using a(n)

red ocean

From the following list, select the primary responsibilities or duties of a human resources manager that can be accomplished using a human resource management system.

scanning the environment to determine future HR needs Recruiting, training, compensating, appraising, promoting, reassigning, and firing employees managing employee grievances, absences, sick days, and paid-time off days

Which of the following do modern inventory systems ensure? More than one answer may be selected.

shelf-space retail stock stock obsolescence

Why don't more companies create disruptive innovations? More than one answer may be correct.

significant company resources go to improving existing products and processes much imagination and foresight are necessary to successfully innovate

The political, economic, environmental, and legal issues facing an organization can be examined using a PESTEL analysis. From the following list, select the additional factors that a PESTEL analysis addresses.

sociocultural issues technological issues

What are some of the direct benefits of defining an organization's target market? More than one answer may be correct.

stronger marketing messages better understanding of customer needs keener insights into the competition

A business must not only look at its direct competitors, but also must contend with those firms that offer a product that a consumer might alternatively choose. For example, McDonald's and Burger King can be considered competitors and if one firm raises prices the other firm might gain its customers. However, if both firms raise their prices, customers may choose to purchase pizza instead. Porter refers to this as the force of

substitutes

Coca-Cola and PepsiCo dominate the soft drink market. However, during the 2000s, many customers switched from soft drinks to water, causing Coca-Cola and PepsiCo to develop Dasani and Aquafina. The ability of customers to switch from one product to an alternate product illustrates what Porter called the force of

substitutes

If McDonald's and Burger King raise prices too high, customers may switch from burgers to tacos. This illustrates Porter's force of

substitutes

During the 1950s, automobile manufacturers had little control over labor costs because the United Auto Workers union (UAW) exercised considerable control over labor

supply

Where are session cookies stored?

temporary memory

Which three advantages, according to Lieberman and Montgomery, are available to a firm that is the first to introduce a product into its market?

the firms employees will learn from experience how to use technologies and processes to develop the product the firm has an opportunity to secure raw materials and to develop logistics ahead of any other competitors any company's competing product must meet the specifications established by the initial entrant

Which of Porter's 5 forces is countered by the barriers to entering a market?

the force of new competitors

To increase sales, a sportswear chain is designing a promotional campaign for social media. It plans to post links to coupons on its website and have its sales personnel scan the coupon redemption codes at store registers. Which are the best social media information system (SMIS) metrics to track the success of this promotion?

the sales statistics linked to the coupon redemption code

From the following list, select all the statements that correctly characterize or define e-commerce ubiquity.

the term refers to the degree an organization has gained access to consumers, thus increasing the likelihood of product of service adoption It is the ability of an organization to create a strong presence among consumer in many places, with minimal time constraints, to sell the products and services they offer it gives consumers the ability to purchase products and services regardless of time or location

Which statement best describes how managers use management information systems to develop SWOT analyses?

they use multiple management information systems to examine the key factors that influence the internal strengths and weaknesses of any business

Cookies that are created by a website other than the one you are currently visiting and are used to track your surfing habits are known as ________ cookies.

third-party

For strategic planning, managers should choose an aggressive strategy if a SWOT analysis reveals that the organization faces weak external ________ and its external opportunities are matched with internal strengths. Multiple Choice

threats

Making an ethical decision will most likely result in

unintended consequences

To remain relevant in today's e-commerce landscape, many businesses use progressive ________ applications to undertake m-commerce.

web

In what case or cases might a business not opt for an enterprise resource planning system that includes a customer relationship management system? More than one answer may be correct.

when it is a smaller organization when it prefers a cloud based software as a service

What is a downfall to just-in-time manufacturing and inventory management?

when supply chain disruptions occur, a lack of sufficient inventory on hand can lead to widespread shortages