BD Ch9

The production process should be a sequence of steps starting with inputs, followed by production control, and ending with:

-outputs -finished products

An additive manufacturing process that creates a product one layer at a time using a nozzle similar to those in inkjet printers is:

3D printing

The acronym for using computers to design products is referred to as

CAD

True or false: Computers are used to design products when CAD is employed.

CAD (computer aided design)

What process requires long production runs that turn out finished goods over time?

Continuous process

_____ is a significant question because, once the decision has been made and implemented, the firm must live with it due to the high costs involved.

Facility location

What are two characteristics of lean manufacturing?

It takes less time. It uses less resources.

A computer-based operations management system that uses sales forecasts to make sure that needed parts and materials are available at the right time and place is referred to as _____.

MRP

Industrial robots can work 24 hours a day, seven days a week with great _______________

accuracy

Choose the answer that refers to a production process that puts components together: -process -intermittent -continuous -assembly

assembly

Tremendous career opportunities exist in operations management as manufacturing and service companies attempt to remain in the global market.

competitive

In order to be a quality organization, a firm must:

consistently produce what the customer wants

A production process like that of a chemical plant where the process has long runs during production is called a(n) _________ process.

continuous

Ordering a new suit that will be made specifically for you by a tailor is an example of which process?

customization

Jordan added racing stripes and high quality speakers to his new car to__________________ it.

customize

Arrangement of resources, including people, to most efficiently produce goods and services is referred to as .

facility layout

The physical arrangement of resources in the production process refers to:

facility layout

What strategy focuses on a company deciding where to locate its operations?

facility location

Examples of a problem solved by operations management planning as it relates to manufacturing include:

facility location inventory control

When machines are programmed to do multiple tasks in order to produce a variety of products, a firm is said to be employing _______________ __________________

flexible, manufacturing

Companies sometimes spend millions to move location:

for proximity to customers

An example ________ utility is when a butcher produces a specific cut of beef.

form

The value producers add to materials in the creation of goods and services is the definition of _______________ utility.

form

Industrial robots have completely changed manufacturing because they:

improve productivity reduce costs can work 24/7 with great precision

Because of , _____________ _____________more flexibility in choice of business location has increased while allowing firms to remain competitive.

info tech

List the steps in the production process with the first step at the top: production control inputs outputs

inputs production control outputs

Using an Internet-focused strategy, operations managers are outsourcing design, production, and shipping to other firms. This process is called a(n):

inter-firm process

Many rapidly growing firms are outsourcing areas like engineering, design, and manufacturing with the use of the Internet, thus, developing a(n) Blank______ approach to operations management.

interfirm

The_________ __________ ________ inventory method is designed to keep a minimum of parts, supplies, and other materials on hand just in time to go on the assembly line.

just, in , time

The goal of operations management is to:

keep operations running efficiently create a good experience for the customer

Using less human effort, less manufacturing space, less investment in tools, and less engineering time is the basic premise of ______.

lean manufacturing

Which sector has lost more jobs due to technological changes?

manufacturing

Technological changes have had such a great impact on the ______ that this segment of the American economy will likely never employ as many people as it did in the 1950s.

manufacturing industry

The type of production that does not concern itself with customer preferences, but instead focuses on making a large number of a few products is called _________________ production.

mass

Uses of sensors to control manufacturing processes include:

measuring humidity the measurement of the thickness of material

The basic premise of just-in-time inventory is:

minimum inventory is kept on hand

The role of the operations manager is to ensure products are delivered:

on time to specifications on budget

_____________ ________________ planning helps to solve issues related to facility layout, facility location and inventory control

operation management

A manager responsible for producing products, and delivering them on time, on budget, and to specifications is likely a(n) manager.

operations

Global competition grows stronger each year making the future of __________________ ___________ robust with career opportunities.

operations management

Students who can see trends and have the skills to work in highly automated factories and modern service facilities have a future in ________ ___________

operations, management

The creation of finished goods and services using the factors land, labor, capital, entrepreneurship, and knowledge is:

production

In his job, Manuel finds the highest quality material resources, the best suppliers, and then negotiates the best prices. Manuel works in the __________ department.

purchasing

Which term describes the act of buying of all materials needed by the organization

purchasing

When a firm reduces errors before and after delivery to the customer and thus delivers what the customer wants, the firm is said to exemplify the definition of Blank______.

quality

When a computerized data control ____________________ detects a problem, it notifies someone to make needed changes.

sensor

The purpose of the Malcolm Baldrige National Quality Award is that it sets a(n) _______________ for overall company quality using several key areas for measurement.

standard

ISO is not part of the government, but is a federation of national ________________ bodies.

standards

What is the goal of operations management in service industries?

to provide good experiences for those who use the service

True or false: The Malcolm Baldrige National Quality Award is to honor companies that show quality in seven key areas and have customer satisfaction ratings higher than competitors.

true

The main idea behind mass production is to produce a large number of a limited variety of products Blank______.

very low costs