Bite Squad

Introduction

Hello, my name is Ryan I'm with Bite Squad. We are your new restaurant delivery partner. Moving forward customers will be able to places orders on our website and our mobile app. Once an order is placed it will be sent to you on this tablet and we will dispatch a driver to come pick it up. All our orders are prepaid and all our drivers will arrive in full uniform with a hot bag

Charger

Please make sure the tablet is on 24/7. As you can see I have the tablet connected to a charger and it is plugged in and charging. We typically turn the tablet upside down so that the charger port is on the bottom instead of the top for easier access to the charger port. Please do not unplug the charger. The battery on the tablet only lasts about 2 hours, and if the battery gets below 25% there is a good chance it will be disconnected from the wifi and the app will not work. Any questions about the charger?

Software

These tablets run a special software that does not allow anyone to access anything other than the bite squad app itself. If for any reason you have any problems with the tablet and you can not solve them by restarting the tablet first. (show how to restart) Please contact us and one of our technicians will assist you.

Request a Phone Call

​ Any time you have an urgent matter. Two examples. If you selected an order an you need additional cook time please click request a phone call and one of our reps will call you. Please notify them that you need aditional time before our driver arrives. If you selected an order and realize you cannot fulfill the order 100%, your missing an item or your no longer running a special. Please click that button, customer service will call you and you can notify them that you need to make changes to the order. For any other questions you may have again you can request a phone call and one of our reps can help you. Any questions about that?

General Help

​ General Help. For non urgent issues, such as you need extra coupons or your staff may have any other questions regarding our service please click general help and type your message and one of our customer service agents will respond back to you. Any questions?

Future Orders

​ I have sent a take out order, this time its a future order. Once you open the tab, you can see it says please have the order ready at a certain time. This indicates that the customer has selected a specific time for the order to be ready. As you notice this order looks similar to the previous order. One other thing:any time a customer asks for any extra items on the side and there needs to be an upcharge, on the upper right corner you'll see a question mark. Please click the question mark. On the next page you will see a box that you can enter a message. Please enter a short hand message such as $1.00 for chicken, 25cents for bacon. Any short hand writing is acceptable. Once your message is complete, please click send message. Once you have sent the message do not wait for any confirmation from our customer service. Please look over the order, does the order look good to you? Please hit accept. Once you hit accept you will see again that there is a precise time. Future orders are sent anywhere from 45 mins to an hour ahead of time, allowing the restuarunt to cook and prep the food before the customer or one of our drivers arrive to pick up the order. Any questions?

Start/Stop Taking orders

​ If you look at the upper right hand corner, you'll see there is a gear icon. Under this gear icon, you'll have access to many different options. Let's get started. The first icon you see here, start and stop taking orders. For any reason at any time you wish to stop taking orders (the cook time is above normal time, you are short staffed, or you simply want to close early outside of the normal operating hours. Please click start/stop taking orders, then click stop taking orders. A message box will appear, type a short brief message for our customer service and type the name of the person who is shutting it down. Please remember these messages are not viewed by our customers. Only by our customer service reps. If you decide to go live again, please click start taking orders. If you somehow forget, don't worry our system will automatically reset and go live at 4am each morning. Any questions? ​ If you would like to schedule a future date for your resturaunt to be shut down on our website. Please email that request to [email protected]

About this Device

​ Next lets discuss the next tab. About this device. Please ignore that, that is only information reguarding this tablet.

Home Screen

​ On the home screen you'll notice on top is a live order section and a history section. When you have a new order, you'll be notified here under pending orders. When an order is fully completed, you will find it under the history tab. (up to two weeks).

Final Thoughts

​ Please direct our customers to our website bitesquad.com and click on live chat We do not have a direct phone number but they can live chat us on our mobile app or pc devices. Finally customers may contact you and say they are not able to find you on our webpage. Customers must enter their full address so our website can identify which resturaunts are available within a 7 mile radius of their location. Any questions? Once the order has been accepted it will appear under active orders. Orders will dissapear once the driver has picked up the order or the time on the customer pick up order has expired. All completed order will remain under the history tab for up to two weeks. Resturaunts will have up to 48 hours to upcharge any of the orders under the history tab. Any questions?

Orders

​ Please note the settings on the tablet is set to be as loud as possible and as bright as possible, to insure that the orders are never missed. Once you click the icon the order will appear on the screen, on the upper left corner you'll see a car icon. Next to that you'll see the customers name, next to that you'll see the amount of items on the ticket. (For example 5 items) Right below that you will see two icons one is for email the other is for fax. Those options are available so that you can print the orders. Right below that you'll see the deliver order number, that is the number in reference to the bite squad order number. As you keep moving down you will see customer notes. In this box customer notes will be in red. As you can see it says please provide utinsels if available, this is a defaulted message on our website. If customers choose to click that, you will see it on your tablet. If you do not have utinsels available please disregaurd. You may see other notes related to this order from our customers. If you see any notes regaurding delivery, please disregaurd. Our drivers all have smartphones and will see those messages on their phone. Let's review the order together. As you can see on this ticket, any item more than 1 quanity will be blinking. (2 4 6 will all be blinking) As you can see here this one has 3 and is blinking. Again you will see additonal customer notes under each item. If the customer order is acceptable, please click accept order at the bottom of the screen. That will take you to the next page. This is the cook time page. Please be precise when selecting the cook time, you can modify the cook time by pressing the up/down arrows in 5 min incraments. Please avoid selecting a cook time less than 10 mins. Any questions about the cook time?

Rejecting Orders

​ We are going to hit cancel and go back into the order itself. If for any reason you are unable to fully complete the order 100%. Meaning if you are unable to provide the cheese omlet, or you are out of onion rings. Please reject the order, do not make the order. Once you select reject the order, please type a message to our customer service let them know what you don't have and what you can provide as substitutions. Once you have sent the message to our customer service, please stand by and do not make the order until the order reappears on the tablet. ​ Once the order has been modified, the order will come back on your tablet. Please select on the tab. Once it's opened up you will see the message you sent to dispatch, and right below you may see some updated notes from our customer service reps. Now if the order looks good to you and you can fully fulfill the order 100% please click accept order. And again please choose a precise cook time, you may choose to go up 5 min increments. and then choose select order. Any questions?

Sending a Test Order

​ You can use this option to train future staff. There are two tabs one is takeout and the other is delivery. We are going to select delivery, and again you have two options on demand order or future order. For this training we are going to select on demand order. As you can see once the order comes in, it will ring several times and flash. If you are unable to answer the tablet, or the tablet is disconnected or out of battery. An automated phone call will be placed to your resturaunt to notify you to turn your tablet on or be ready to select an order. If for any reason you are not able to reconnect the tablet or turn the tablet on, one of our live customer service agents will call to place the order over the phone. If for any reason that is not successful, we will dispatch a driver who will place the order personally at the resturaunt. The automated phone call, a follow up from our customer service rep, and dispatching a driver to your resturaunt, we insure that an order is never missed. Any questions?