BMGT 2200 - CHP #8

Recorder

Documents discussions and outcomes

Gatekeeper

Encourages all to participate

Standard setter

Evaluates group processes

Harmonizer

Mediates conflict through reconciliation or humor

In contrast to a group, what are characteristics of a team?

Members are accountable for their collective performance. Members depend on each other.

Which of the following statements show the benefits of norms?

Norms provide more efficient group operations. Norms help groups move through the development process. Norms bring a sense of order to a group.

contractual trust

People do what they say they will do and make their expectations clear

competence trust

People meet their responsibilities and acknowledge others' skills and experience

communication trust

People share information and tell the truth.

Coordinator

Pulls together ideas and suggestions

Follower

Serves as a passive audience

Initiator

Suggests new goals or ideas

Evaluator

Tests group's accomplishments against criteria

Which of the following statements are true about a formal group?

The group is assigned to accomplish specific goals. The group is assigned by the organization or managers.

Which of the following are examples of the overlap between formal and informal groups?

a task force having a casual dinner after work together a work group going to a movie together

An attitude, feeling, opinion, or action shared by two or more people that guides behavior is a(n) ______.

norm

The stage of group development that is able to occur after a respected member challenges the group to resolve power struggles to accomplish its goals is the ______ stage.

norming

Characteristics of the performing stage in Tuckman's model of group development include:

open communication constructive conflict resolution goal achievement

Formal groups fulfill both _____ and _____ functions in organizations.

organizational individual

The stage of Tuckman's group development model characterized by rituals, discussions of lessons learned, and moving on is the _____ stage.

adjourning

The stage of Tuckman's group development model when members move on to other things is the:

adjourning

Formal groups fulfill which three of the following individual functions?

problem solving for interpersonal problems reducing individuals' feelings of powerlessness confirming a member's sense of identity

Three factors that create effectiveness when building a team include:

capacity of the team composition of the team team charters and strategies

What are the three Cs of building effective teams?

composition capacity charters and strategies

What are three basic characteristics that describe groups and teams in the workplace?

dependence accountability duration spent together

Which of the following describes a purpose of a formal work group?

discussing ways to improve product quality

A group's _____ roles enable it to pursue its purpose, while its _____ roles support its interpersonal relationships.

task maintenance

What is the primary reason that people collaborate in groups and teams in the workplace?

The complexity of work is too great to be managed by individuals.

Rank Tuckman's five stages of group development. The first stage should be the top item on your list. Instructions

1. Forming 2. Storming 3. Norming 4. Performing 5. Adjourning

Developing a team charter early in the development process will help the team succeed because it describes:

how the team will operate the decision making process how the team will share information

A role is a set of expected behaviors for a particular _____ , while a _____ role is a set of expected behaviors for members of the group as a whole.

individual group

Which of the following is an example of informal group activity?

making a craft together

A set of expected behaviors for a particular position in a group is called a(n)

role

Which of the following are ways that groups positively communicate role expectations?

showing acceptance offering friendship

Individuals may test or rebel against the leader's policies in Tuckman's _____ stage of group development.

storming

Subgroups may form and procrastination occur during the _____ stage of group development.

storming

A plan for how the team will make decisions, share communications and strategies that should be agreed to early in the group development process is a(n) _____.

team charters

Team performance strategies include:

the tasks and responsibilities of the members plans that outline exactly what the team is to do setting goals for the team

Which of the following are key elements to punctuated equilibrium?

time change

The Reina Model is used to restore _____ when it has been compromised.

trust

Group influence brings individuals into the social fabric of an organization by:

communicating norms communicating role expectations

A norm is a(n) ______ shared by two or more people that guides behavior.

feeling attitude opinion

During the _____ stage of group development, members are likely to be uncertain about the group's leaders and goals.

forming

Collections of individuals with low dependency on one another are known as ______, whereas _____ are collectively responsible for their performance.

groups; teams

The stage of group development characterized by a lot of helping behavior among group members to achieve goals is the _____ stage.

performing