BMGT 341 FINAL
Alvaros tendency to listen to sasha and ignore jerome reflects which factor in effective decision making
hierarchical sensitivity
Brady looks up to his boss Malik who had a business degree from Yale and like Brady is ambitious, successful and extroverted. In addition Brady and Malik share a similar warped sense of humor. Malik often tells Brady "you remind me of me 10 years ago" Brady is likely a member of Malik's
ingroup
Which of the following scenarios demonstrates a person's ability?
Fred refuses to try a new method to source limestone
Which of the following are the strongest determinants of one's abilities?
Genes and environment
County Medical Center has a good track record. This hospital is striving to create a _________ culture
safety
a culture high on ______ feels threatened by ambiguous situations and relies on formal rules to create stability.
uncertainty avoidance
Which of the following scenarios describes a worker with a neurotic personality?
Amy yells at Jacob to go away when he asks her how she is doing, then brings him coffee with a big smile an hour later
Which of the following people described below has a high degree of reasoning ability?
Barry is a judge who uses laws and rules to guide him in making decisions
Which of the following scenarios depicts someone using a variety of emotional intelligence
Edmund gets fired from a job he loves, but he immediately goes out and finds a new one by the end of the day
Bianca has just hired 5 new people. She planned a fun meet and greet party to integrate them into the team. Xavier and Rashad noted ______ regarding Biancas behavior
In a meeting the first week she solicited Rashad and Xaviers opinions instead of making them sit and listen
Ji-Eun is in charge of selecting an intern for the HR department at her company. She is especially interested in identifying the candidate with the strongest possibility for leadership. After interviewing five candidates who does she choose?
Qasim, who did not have quite as much experience but was sharp and outgoing and showed an extreme willingness to learn
Which of the following is an example of the observable artifacts category of espoused values
The sustainability that Outdoor Footwear prints on each of its shoe boxes that celebrates the amount of post consumer recycled content in its products
Craig is the CEO of shoprite and noticed one of his stores consistently has through the roof numbers. A survey completed by his employees shows that htis location also has very high motivation and job satisfaction. Everyone who works their praises their manager Jamal. The survey also shows that Jamlas employees
They demonstrated citizenship behaviors such as volunteering after work
Which of the following examples best exemplifies the concept of process gain
Tim, Eloise and Mia, through their combined efforts to improve efficiency as shipping and receiving clerks , achieve a higher on time delivery rate than their coworkers working individually
To encourage innovation at the organization, MicroTrac allows its engineers to spend 20% of their working time pursing pursuing projects that they are passionate about. This is ________ culture
creativity
The concept of bounded rationality suggests that we are likely to
not have the ability or resources to process all available information and alternatives to make an optimal decision
Dana is the CEO of a large technology company. She has some very talented employees but the company keeps falling behind its competitors. When Dana observes what is going on she finds some cases where managers are micromanaging good employees while other managers cannot address all the needs of their employees. Dana needs to address how her talent it
organized
angie can tell that lewis is overwhelmed and lets him switch places with another worker
other awareness
As head of the sales team Kevin has the power to dispense sales leads to the members of the team. He gives the best leads to the personnel that impresses him the most at any given moment and therefore members of the tram who always try to impress him. Kevin possess __________ power
reward
________ defines the tendency of people to see their environment only as it affects them and as it is consistent with their expectations.
selective perception
on the third day teaching at a public school, tiffany, who is used to teaching at a s small private school has become very frustrated with the larger class size and louder behavior than she is accustomed to. When kathy the principal comes into the room and asks how she is doing, despite wanting to pretend everything is under control, tiffany admits that she is feeling a bit frustrated and overwhelmed because of the enviornment. Tiffany has just displayed
self-awareness
_______ is the degree to which group members think and act alike and ___________ represent how friendly employees are to each other
solidarity; sociability
A group of friends decided to start their own custom clothing firm with the resources and abilities they have. Steven is really good at applying formulas to solve complex problems that involve numbers. Bobby excels at combining specific data into general conclusions. Richie is also able to study stick market data and predict how the market fluctuations will affect an industry. These people believe that they can build a great future and they are working hard toward their goals. From the information given, it can be concluded that Steven has high ability in _______ and bobby has ______
(steven) Mathematical Reasoning and (bobby) Inductive Reasoning
Which of the following is TRUE of teams
A team works interdependently over some time period to accomplish common goals related to some task oriented purpose
As a manager and team leader Sandra calls her subordinates together and says "okay this week ill need each of you to work a few extra hours because we need to get out these brochures that were back ordered " She is exercising _________ power
Legitimate
With a lineup that includes some of the most well known brands RWB Home Products is among the most well known in its industry. They have a lack of diversity, they dress talk and walk the same.
That would be a good candidate for a merger
Talia formed a technology start up in her garage and it has grown more rapidly than she ever imagined. She has always kept tabs on all her people and her company just passed 150 employees. What should she do?
add more structure for her communication and decision making
Peyton is a well-liked intern at Gary's Tri-State Metal Sales. Customers and co-workers describe peyton as kind, cooperative, sympathetic and warm. Peyton probably has a great deal of the Big Five Trait of
agreeableness
The board was split over a fundamental question of the company's future direction but Mr. Gillespie declared himself neutral in the conflict. As the oldest member of the board he said he should not take sides. His behavior exemplifies an approach to conflict resolution known as
avoiding
When employees observe the actions of others, learn from what they observe, and then repeat what they have observed, they are engaging in
behavioral modeling
Tracy and tonya's business has enjoyed enormous growth, and they are not sure how to handle the growing list of back orders, so they sit down together to figure out what they should do. First they list the important criteria involved, then they write down all possible solutions. Having done so, they evaluate these alternatives against the criteria they have established, and after a great deal f discussion, they choose an alternative that they believe will yield the best results. Lastly, having made a decision, they set out to implement it. This is an example of
bounded rationality
Aaron leads a sales team. Ralph is the only team member who has not yet reached his quarterly sales quota. How can Aaron best help ralph in this situation?
by reminding ralph to keep working on his goal because it will get harder to reach if he wastes time worrying about it
Gabby scores higher than anyone in her class on the SAT exam
cognitive ability
In a conflict situation pat attempts to get his needs met without any concern for the needs of the other party. He utilizes __________ conflict resolution style
competing
Alisha is the manager of Fresh Marketplace. The company has recently been faced with competition from Oriole Organic Supermarket. Alisha meets with her team to get their thoughts on how they can become more competitive. They have a limited budget so she needs to find the best way to spend money. She weighs their ideas before making a decision. Alisha's leadership style is
consultative
Silas, Jerome and Sasha are members of the marketing team at widget innovations. and are responsible for generating idea for new marketing strategies. Silas has done a phenomenal job in gathering information necessary to help the team understand the desires and needs of clients. Silas action contributes
decision informity
According to the value in diversity problem-solving approach
diversity in teams is beneficial because it provides for a larger pool of knowledge from which a team can draw as it carries out its work
Lynette is the new head of operations for ShurWay. She is overseeing people who have worked together for a long time. It is important to be established as a leader in their eyes. To set the tone right
do everything she can, both in terms of her position and her knowledge and other abilities to help each employee do what they need to do to help the company meet it objective s
Walker International has recently published its vision statement. This is an example
espoused values
Volkwear Ltd, a German clothing manufacturer is known as a company that focuses on improving it's customers quality of life. In the context of Hofstede dimensions the cultural values dimension of ______ best describes Volkwear Ltd.
femininity
In Big Bluff Heirlooms a furniture manufacturing company the arrival and departure times to and from work are specified to the minute with time clocks used to control deviant behavior. It can be said that the comoany is high in
formalization
Milo has assembled a diverse team of leaders to carry out major initiatives within his company. Milo has quickly noticed that the wide variety of viewpoints shared by team members has made it hard for the team to reach any goals. How can Milo adress his problem?
instruct the team to reflect on its goals and progress
Erin has just concluded another case in which she lived up to the slogan posted on billboards all over the city "The number one choice for women facing divorce!" She followed the textbook negotiation strategies and came fully prepared to the meeting with her clients soon to be husband and his lawyer. At the meeting she went without acceding to a single one of the opposing sides demands. They celebrate victory and erin may have missed
let the other side win on some small point, so they would walk away feeling they had won at least something
Paul, brian and jeff work in different teams at lake mattresses. Paul's team ensures that all raw materials, machinery, tools and other production equipment are available to employees around the clock. Any procurement needs to have to be addresses to Paul, who also takes part in high-level decisions regarding the number of units to be produced, exported and so on. Brian works as part of a team of eight members who concentrate on the day to day production; They also ensure that quality checks are done and inspect each other's work. Jeff is the operations manager who works for five hours in the production department and spends the rest of his time assisting management as an internal consultant on manufacturing issues. His input is crucial in improving the production process. Paul is part of a ___________ team
management
Rachel, emily and dravos are new profuct development specialists at Sole Success. All three have been part of the same team for over a year and as a team they have tremendous success, with three of their shoe designs as current best sellers. There is a healthy sense of competition among the, but they take credit as a group for their successes rather than individually. This team has _____
mental models
parallel team
quality control team at a factory that oversees the quality of the goods produced and recommends changes in production techniques
Michael jordan is an icon in basketball. Many people buy shirts with his name on them. Jordans iconic status gives him ________ power
referent
Noted for his flamboyant ties and his outspoken opinions, Billy is no ordinary vice president within the gigantic Mulray Corp. Top management identified him as one of the rising stars and he enormously loyal among the company's youngest and most energetic executives. Everyone it seems wants to be around billy who possesses a great deal of _________ power within the organization
referent
Jasmine is promoted to a position in marketing after two years in customer service at the upscale clothiers blanston brothers. She is excited about the opportunity and tries to fit in with her new team. Her team begins to distance from her after learning her family style, this is ________
relationship
a psychology class has been assigned an individual case study project as well as a group project. The members of the group will receive the same grade for the project, but they will be graded separately for their individual projects. Drew, Ben, Donna and Julia are members of one group. Ben and Julia did not contribute much to the group because they felt Drew and Donna would manage to get good grades for it. Instead they focused their individual efforts to their individual project. Ben and Julias behavior is _____
social loafing
project team
team composed of interior designers, architects, and builders involved in designing and creating the layout of a new hotel
Management team
team that overseas the functioning of all the teams in an organization and coordinates activities among teams
An example of a management team would be a
team that oversees the functioning of all the teams in an organization and coordinates activities among teams
Over lunch Daniela and Hassan are discussing their managers. Daniele describes her boss as extremely motivating. Work goals are demanding as ever but the rewards of hard work might come later but she trust's her manager. She feels that working with this new manager has led to a much stronger emotional bond with the organization and increase in job satisfaction. Dalielas boss is a ______________ leader
transformational
hannah pretends to be angry to motivate her team to work faster
use of emotion
organic organizations are typified by a structure that relies on
week chains of command
Shane is the project manager of the organizational team at Solid Hardwoods. Shane divided the tasks among team members to collect preliminary information on different elements. Meg was asked to collect information on the degree to which task are divided into separate jobs.
work specialization
while the _______ teams focus on the accomplishment of core operational level production and service tasks; _____ teams focus on integrating the activities of subunits across business functions
work; Managemet
Ron works for Advanced Family Medical Systems often known as AdFaMS. Ron likes to be dedicated but he is not perfect
Hos job performance is lower than that of most other employees
Arney has been retained by Fluffy Soft Programmers to hire a new worker because he is an expert at personality types and their effect on job performance. Which one of the following interviewees should Arney hire?
Joy, who likes to work hard until a task is completely finished
Which of the following is an example of the anticipatory stage of socialization
Miranda is unhappy at her current job and asks her friend Saul about the culture at Streaming Music Solutions where he works
Choose to Reuse Shoes calls out to customers twice a year to send in a pair of used work shoes. This year Jenna is in charge of the project, which should she do ti maximize efficiency.
Name one employee to coordinate the effort and have the group channel all its communications through that person
Cung leads the design team at Rapidware, a software firm that designs customs software to meet it's clients needs. He needs to hire an employee to recognize when new approaches are needed and to learn what clients need and quickly come up with an innovative way to serve them. Which of the following candidates would best meet Cung's requirements?
Rico, a curious person who loves art and buys the latest gadgets
Which of the following scenarios demonstrates personality?
Shanda is generally friendly, likable and calm under pressure
Alyssa works for an engineering firm that has been hired to design and supervise the construction of a highway bridge over a major river. The bridge will be a unique design, incorporating complex designs that will likely never be duplicated. How should alyssa deal with designing and overseeing the building of the bridge?
She should gather a group of people with a wide range of specialized talents to work on the bridge until it is completed
At the annual holiday party ABC Airlines gives awards to employees to recognize examples of "going above and beyond" to serve customers. This is an example of
a ceremony
At pleasent pools there is a total focus on providing care and satisfaction to each customer. In the prominent clients division each manager 3 employees to supervise.
a narrow span of control; a wide span of control
Robin a former sales manager has been workforce for more than a decade and is thrilled to land a job at Yoyodyne Technologies. She wears a conservative business suit on her first day. She is shocked to see someone in sweatpants and another not wearing shoes. There is a casual atmosphere
a strong culture
Rose works in the human resources department of Spartan. Celebrity athlete are usually spotted wearing these clothes but the slogan is supposed to appeal to ordinary people.
a wounded Iraq war veteran who got a job as a cashier at a local Spartan store and despite being disabled he still competed in Spartan Games
In the mid-1800s Senator Henry Clay was known as "The Great Comprosmiser" for his ability to strike compromises on the hot-button issues of the day, most notably slavery. In reaching such agreements as the Missouri Compromise, Clay and others of mind most likely believed that
arriving at an interim solution would allow more time to study the problem
claire has built her company by giving special attention to details. She is highly meticulous and demanding and often imposes her decisions on subordinates. Claire makes use of _______ style decision making.
autocratic
action team
band traveling around the country for six months, playing shows at different venues
Wes's employer has established a course of learning for him. From the standpoint of organizational behavior this is particularly important because learning will help him
become a better decision maker
Wes's employer has established a course of learning for him. From the standpoint of organizational behavior, this is particualrly important because learning will help him to
become a better decision maker
At Buddys Bird Barn every employee has to consult Buddy before completing any sale and only Buddy can make decisions about purchasing an advertising. These rules represent ________ at Buddys Bird Barn
centralization
Every year, 7 Days, a large retail chain, organizes a large annual function in which it gives an "Employee of the Year" award to a deserving employee, along with a $5,000 cash prize and an opportunity to launch the retail chain's new product. This is an example of which of the following components of organizational culture?
ceremonies
Andrea was asked to collect information on which of the following elements of the organizational structure
chain of command
True learning only occurs when
changes in behavior become relatively permanent
The highest level of interaction and coordination among members is required in _______ interdependence
comprehensive
Julio is the ceo of Smartsystems. He relies on the suggestions and opinions of his teammemebrs and lets them do things the way they are used to. He does not generally interfere with decisions made by employees. His decision making style is
delegative
Which of the following is they style of decision making whereby the leader plays no role in deliberations unless asked
delegative
forest feels himself losing his temper and walks outside to take a deep breath
emotion regulation
Personality traits are a function of both your
environment and genes
Quest, Inc., has a sign hanging in every employee's cubicle that reads: "Together we are greater than any one of us." This is an example of
espoused value
As one of the most experience medical doctors in the world when it comes to a particular rare but serious hematological condition, serena possess enormous _________ power within the medical community
expert
Chang is the art director at Idlewild Graphic Design. The firm recently acquired a new client Palomino Film Productions. They are designing a logo, ad campaign posters and other materials for the client. Chang meets with his entire design team and together they hash out ideas. Designers bring prototypes and everyone votes on them. Chang leadership style is
facilitative
Petunia, Daisy, Constance and Anna are four friends all working at different organizations. Petunia's firm, Social Network Development can be described as having which of the following culture types
fragmented
At LMNO Creating employees are grouped according to their expertise in an area. All marketing employees are in one department , all finance and all human resource. Which structure does LMNO use?
functional
Katarina is the east coast manager of Boots for You. Her brother jordan is a marketing manger at a different firm who enjoys watching sports with the finance and operations manager. Katarina works in ________ structure and Jordan works in ______ structure
geographic; functional
in a mechanistic organization employees are
given a very narrow view of the task they are to perform
work team
group of four workers making a specific part on the production line of an automobile factory
John f kennedys decision to go forward with the bay of pigs invasion of cuba , nasa decision to launh the challenger in unusually cold weather and enrons board of directors decision to ignore illegal accounting practices are famous examples of
groupthink
Samira is exctied about a new project management system she learned about, which purpots to increase accountability and efficiency by 30%. sHE BOUGHT IT FOR THE OFFICE AND HIRED a trainer to teach everyone how to use it. She uses ______ day to day leadership.
initiating structure
A few minutes before the grand opening of the newest store in the chain, Chanel from the corporate office gave the whole team a rousing speech in which she told them that they had the power to make things better for the entire community. This is an example of
inspirational appeal
Technically Vinh's direct supervisor is Leila but his de facto boss is his colleague Mark who has been with the company for several years. Vinh had stopped trying to get Leilas feedback since she always seems to be out of the office and even when she is there she avoids talking to people. Leila demonstrates
lassiez-faire leadership
many years ago Sprint Telecommunications aired an advertisement intended to demonstrate the clarity of reception Sprint customers could expect. The ad had the presence of _____ in the communication process
noise
During her stay at the Renaissance Hotel, Ginny noticed that all the staff wore the same color and style of clothes. Which of the following layers of organizational culture would such a dress code represent?
observable artifacts
The physical layout of workspace, dress code and the level of technology used are all examples of ______ that are represented by organizations culture
observable artifacts
Stately Crafters is a custom manufacturer of hand crafted furniture. There are 101 locations and relies on decentralized decision making to meet the needs of the dynamic environment and customer needs. Which organizational design is appropriate
organic
Eileen is the leader of a small compost facility that caters to organic farmers. She has to decide how many employees each supervisor will oversee and how closely they will watch over them. This is an example of Eileen shaping the companys
organizational structure
One of the biggest environmental factors affecting organizational structure is whether the
outside environment is stable or dynamic
kevin fidgets and taps on things, sighs often, squirms, constantly checks the time, and yells at people when they ask him how a project is going. The people who work with kevin percieve him as uptight, mean, anxious and rude. These perceptions are primarily formed by kevins
personality
Corrine is looking forward to starting her new job at Flash Forward. The company promotes a healthy work life balance. She finds herself becoming eager to go to work each day. She loves her coworkers and has high job satisfaction and high motivation.
person organization fit
A plastic injection molding company Flexiplast has diversified to the point that the products it sells are very different and managing them had become overwhelming. Which of the following structures would help flexiplast manage this
product
every day at coat tech, Bill sands down cars and then Brian removes the dust. Next Loni sprays primer on them and Katie sprays paint and a top coat. Finally Lyle dries the cars and polishes them. Each person is the best team member at performing the job they do. Coat tech workers have ________ interdependence
sequential
eco-adventure gear is a well respected apparel company. High quality and a high price point. Employees are proud to say they work here. This culture is
strong
As the head of overseas operations for FoodCo an international conglomerate supplying more than 60 countries, devon has access to resources beyond the reach of most people even the company president and in turn has made him very influential within the company. Devon holds the authority that is an example of the contingency factor
substitutability
The Nike "Swoosh" is an example of a(n) ________.
symbol
When Mathilda first walked into the lobby of Data Mining Solutions she observed an enormous 3D company logo hanging from the ceiling. Such corporate branding is an examples of what observable artifact?
symbols
Nick, sid and kevin are on a special surveillance and rescue team . They work together to develop a high understanding of the team and mission
trans active memory
In her job as a research analyst for a stock brokerage, Caroline spends a lot of time at her computer. Today her boss told her, "Find out everything you can about the textile industry in the Philippines," and she immediately sat down and typed a few words into a search engine. Soon she had a dossier on the subject, gleaned from her research on the internet. The information Caroline acquired in this way is an example of _____ knowledge.
explicit
Paola calls in his sales team and says "okay everybody listen up: were going to increase our sales across the board 30 percent next quarter. Her is how we are going to do it and here is how i will help" Paola is demonstrating
leadership
In an organic organization
employees are encouraged to develop knowledge and expertise outside of their specialization
When matt was driving to work, a car sped past him and its passengers began throwing trash out of the car window. Although matt was taken aback by this behavior he was able to forget the incident and soon regained his focus on his plan for the day. From the scenario it can be concluded that matt has a high degree of
emotion regulation
Daylen and daven had totally different childhoods. Daylen was raised in a supportive environment, and daven was raised in an abusive, neglectful environment. Daylen always scored about 50 points higher than Daven on cognitive ability tests when they were in school. After graduation they both were hired by the same company for the same occupation. Now five years later what would be the most likely result if they both took a cognigtive ability test?
Daven would narrow the scoring gap with daylen because enviornmental influences on cognitive ability tend to decrease as people age
Cooper, a trainer at D&J Inc preaches the company's policy of prudence to all his new trainees. In the context of Hofstedes dimensions this cultural value followed at D&J Inc is an example of
long-term orientation
Rigby has gotten his dream job working for one of the most prominent tech companies in silicon valley and is determined to make a good showing on the first day. To do so he should
observe his coworkers from the start, figure out who is the most successful and plugged in, get to know them and not be shy about asking questions
___________ can be beneficial to teams if it stimulates conversation that result in the development and expression of new ideas
task conflict
Leslie a marketing manager at the Sunshine Spa is consulting with Tess a dermatologist at the spa to explore the possibility of incorporating certain treatments as a part of the spas package schemes. Leslie is engaging in _____ activity of the boundary spanning process
task coordinator
