BMIS 311 FINAL ch1

Walmart exemplifies the power of information systems coupled with state-of-the-art business practices and supportive management to achieve which of the following A.New products and services B.Customer intimacy C.Competitive advantage D.Survival E. Operational efficiency

operational efficiency

converting raw data into a more meaningful form

processing

the three principal levels within a business organization hierarchy

senior mgmt, middle mgmt, operational mgmt

In a business hierarchy, which of the following levels is responsible for monitoring the daily activities of the business? A. Operational management B.Knowledge workers C.Service workers D.Production management E.Middle management

a

The total number of food items with storage temperatures problems is an example of which of the following? A. Meaningful information B.Raw data C.Input D.Processing E.Feedback

a

Verizon's use of a web-based digital dashboard to provide managers with precise real-time information enabled it to improve which of the following? A. Managerial decision making B.Employee morale C.Efficiency in creation of new products D.Intimacy with its suppliers E.Compliance with regulations

a

n a hierarchical organization, the upper level consists of :A. senior management. B.professional employees. C.data workers. D.scientists. E.knowledge workers

a

A firm that invests in an information system because it is a necessity of doing business does so because it is seeking to achieve which of the following business objectives? A.Operational excellence B. Survival C.Competitive advantage D.Customer intimacy E.Improved decision making

b

Thomas Friedman's description of the world as "flat" refers to: A.the reduction in travel times and the ubiquity of global exchange and travel. B. the flattening of economic and cultural advantages of developed countries. C.the growth of globalization. D.the use of the Internet and technology for instantaneous communication. E.the increased use of global currencies

b

Which of the following statements is not true? A.In 2015, American businesses invested about $1 trillion in information systems hardware,software, and telecommunications equipment. B. In 2015, American businesses spent $500 billion on business and management consulting and information technology services. C.Private business investment in information technology has grown from 21 percent of total invested capital in 1999 to 37 percent of all invested capital in 2015. D.Much of the money spent by American businesses on business and management consulting involves redesigning firms' business operations to take advantage of new technologies. E.Most of the business value of IT investment derives from organizational, management, and cultural changes inside firms.

B

Which of the following is an example of a social complementary asset?A.Distributed decision-making rights B.Incentives for management innovation C. Technology and service firms in adjacent markets D.A strong IS development team E.Training programs

C

To make sure they stock clothes that their customers will purchase, a department store implements a new application that analyzes spending levels at their stores and cross-references this data to popular clothing styles. Which of the following business objectives is this information intended to support? A.Customer intimacy B.New products and services C. Operational excellence D.Improved decision making E.Survival

C. operational excellence

Disciplines that contribute to the technical approach to information systems include: A.economics, sociology, and psychology. B.computer science, engineering, and networking. C. operations research, management science, and computer science. D.engineering, utilization management, and computer science E.management science, computer science, and engineering

C. operations research, management science, computer science

Which of the following roles in a firm would be least affected by using mobile devices to access firm information systems? A.Knowledge workers B.Senior executives C.Operational managers D. Production workers E.Sales executives

D. Production workers

RFID sensor-generated data on stored food items such as storage location is an example of: A.information systems. B.customer and product data C.sales information. D.raw output. E. raw input.

E. raw input

Which of the following is the key business metric behind the technologies implemented by Kroger, as discussed in the chapter-opening case? A.Reduced cost of supplies B. Higher customer satisfaction levels C.Improved employee morale D.Survival E.Improved decision making

b

Which of the following would not be used as an input for an information system a. Tablet computer b. digital dashboard c. bar code scanner d. RFID reader e. smartphone

b. digital dashboard

Output: A.is information that is returned to appropriate members of the organization to help them evaluate the input stage. B.converts raw input into a meaningful form. C. transfers processed information to the people who will use it or to the activities for which it will be used. D.is feedback that has been processed to create meaningful information. E.transfers data to the people who will use it or to the activities for which it will be used

c

Personnel who design new products or services for a firm belong to which level of a business hierarchy?A.Production workers B.Service workers C. Knowledge workers D.Data workers E.Middle management

c

The fundamental set of assumptions, values, and ways of doing things that has been accepted by most of a company's members is called its: A.atmosphere. B.mission. C. culture. D.business process. E.environment

c

The three activities in an information system that produce the information organizations use to control operations are: A.input, output, and feedback. B.data, information, and analysis. C. input, processing, and output. D.data analysis, processing, and feedback. E.information, research, and analysis

c

Which of the following is an example of an organizational complementary asset? A.Laws and regulations B.The Internet and telecommunications infrastructure C. Using the appropriate business model D.Strong senior management E.A collaborative work environment

c

psychologists study information systems with an eye to understanding A. how systems affect individual groups, and organizations B. the production of digital goods C. how human decision makers perceive and use formal information D. how new info systems change the control and cost structures E. mathematically based models and physical technology

c. how human decision makers perceive and use formal info

How much did American businesses spend on information systems hardware, software, and telecommunications equipment in 2015? A.About $100 million B.About $10 trillion C.About $100 billion D. About $1 trillion E.About $1 billion

d

Which of the following deals with behavioral issues as well as technical issues surrounding the development, use, and impact of information systems used by managers and employees in the firm?A.Information technology infrastructure B.Business processes C.Information systems literacy D. Management information systems E.Information systems architecture

d

sociologists study information systems with an eye to understanding: A.the production of digital goods. B.how human decision makers perceive and use formal information. C.how new information systems change the control and cost structures within the firm. D. how systems affect individuals, groups, and organizations. E.mathematically based models and physical technology.

d

In ________, raw data is systematically acquired and transformed during various stages that add value to that information. A.the firm value chain B.the feedback process C.information processing D.the dissemination process E. an information value chain

e

Which field of study focuses on both a behavioral and technical understanding of information systems?A.Operations research B.Sociology C.Economics D.Behavioral computing E. Management information systems

e

Which of the following may lead to competitive advantage?1. New products, services, and business models;2. Charging less for superior products;3. Responding to customers in real time A.1 only B.1 and 2 C.2 and 3 D.1 and 3 E. 1, 2, and 3

e

private corporate network extended to authorized users outside the organization

extranet