BMIS Final CH 2

Which of the following types of system would you use to manage relationships with your customers?

CRM

The term management information systems refers to a specific category of information systems serving:

middle management functions.

All of the following are examples of business intelligence systems except a system that:

tracks the flows of materials in a factory.

Which of the following would you use to forecast trends in your supplier's industry that could affect your firm over the next five years?

ESS

Which of the following is a firm's CPO responsible for?

Ensuring that the company complies with existing data privacy laws

What is ESS?

Executive support systems; helps senior MGMT to address unstructured decisions through advanced graphics and communications.

Which of the following is a highly structured decision?

Granting credit to a customer

An ESS supports which of the following?

Long-range planning activities of senior management

Which level of the organization is an ESS specifically designed to serve?

Senior management

Which of the following statements about collaboration is not true?

Successful collaboration can be achieved through technology regardless of the organization's culture or structure.

Using the Internet to buy or sell goods is called:

e-commerce.

Which of the following types of information systems are especially suited to situations in which the procedure for arriving at a solution may not be fully defined in advance?

DSS

Which of the following types of system enables management to make better decisions regarding organizing and scheduling sourcing, production, and distribution?

Supply Chain MGMT system (SCM)

A(n) ________ system collects data from various key business processes and stores the data in a single, comprehensive data repository, usable by other parts of the business.

enterprise

The principal liaison between the information systems groups and the rest of the organization is a(n):

systems analyst.

Order fulfillment involves all of the following business processes except:

Assembling the product, checking the customer's credit, submitting the order, shipping the product. But *not* making customers aware of the product.

Which of the following is an example of a cross-functional business process?

Creating a new product

Which type of information system would you use to forecast the return on investment if your firm planned to switch to a new supplier that offered products at a lower cost?

Decision Support System (DSS)

Which of the following types of systems typically use a digital dashboard to display an array of charts and graphs of a business's key performance indicators?

ESS

Which of the following is not a business benefit of collaboration?

Improved compliance with government regulations

To monitor the status of internal operations and the firm's relations with the external environment, managers need which of the following types of system?

Transaction Processing System (TPS)

In ________, digital technology and the Internet are used to execute the major business processes in the enterprise.

e-business

All of the following job categories are expected to grow over the next eight years except:

software engineers, computer support specialists, systems analysts, database administrators. But *not* Computer Programmers

Which of the following job categories is expected to experience the most growth over the next eight years?

Systems analysts

A ________ is a senior manager who oversees the use of IT in the firm.

CIO (Chief Information Officer)

Non-typical business problems with causes and effects that are rapidly changing are typically handled by which of the following types of information system?

DSS

Which of the following systems would you expect to deliver integrated, personalized business content through a web-based interface

ESS

What is the most important function of an enterprise application?

Enabling business functions and departments to share information

Which of the following statements about Plan International's new human resources system, as described in the chapter case, is not true?

It took six months to implement a working system at Plan International's international headquarters

Which of the following would you use to consolidate the relevant knowledge and experience in the firm and make it available to improve business processes and management decision making?

KMS

Which of the following is the greatest obstacle in enabling collaboration between employees at different, distant corporate locations?

`Time zones