BUAD 3020 toledo

Which of the following is not a suggestion for managing queues presented in the textbook?

Determine an acceptable waiting time for your customers

In the service-system design matrix, a face-to-face loose specs service encounter is expected to have which of the following?

Low production efficiency

In the service-system design matrix, a face-to-face total customization service encounter is expected to have which of the following?

Low production efficiency

Which of the following are alternative possible service encounters included in the Service-System Design Matrix?

Mail Contact

Which of the following is not a major strategic operational competitive dimension that forms a company's competitive position?

Management Acumen

You have just been assigned to oversee a series of projects. Functional areas will loan you personnel for each project and separate project managers will be responsible for separate projects. These project managers will report to you. Which project management structure is being used?

Matrix Project

A roller coaster ride in an amusement park employs which type of queuing system line structure?

Single channel, single phase

When a company seeks to match the benefits of a successful position while maintaining its existing position in offering customers a variety of differing services, what is this process called?

Straddling

There are many applications of poka-yokes in service organizations. Which of the following is one of the three-T's used to classify poka-yokes?

Task

When developing an operations and supply chain strategy, which of the following is an important product-specific criterion to consider?

Technical Liason

Which of the following is an example of a finite population in a queuing system?

The departmental faculty in line at the copy machine.

A difference between project and continuous flow categories of process flow structures is

The size and bulk of the product

Which of the following are the three major components of a queuing system?

The source population and the way customers arrive at the system, the serving systems, and how customers exit the system.

For an infinite queuing situation, if the arrival rate for loading trucks is 5 trucks per hour, what is the mean time between arrivals?

0.2 hours

The total output from a production system in one day is 900 units and the total labor necessary to produce the 900 units is 900 hours. Using the appropriate productivity measure, what is the resulting productivity ratio?

1.000

What is a work breakdown structure?

A definition of the hierarchy of project tasks, subtasks, and work packages

Some of the advantages of a functional project where the project is housed in a functional division include which of the following?

A team member can work on several projects

One reason for studying operations and supply chain management (OSCM) is which of the following?

All managers should understand the basic principles that guide the design of transformation processes.

In a workcenter, machine A has a ten minute set-up time per batch and a two minute per unit run time. Machine B performs the identical function but has a set-up time of thirty minutes and a one minute run time per unit. The workcenter makes products in batches ranging from one unit to one hundred units. Assuming capacity is not a limitation on either machine, on which batches should machine B be used?

Batches of more than 20 units should be run on machine B

Which of the following is a graphic project report used in project management?

Cost and performance tracking schedule

Which of the following are not listed in the text as jobs in OSCM?

Data Center Manager

Which of the following are defined as core goods?

Data Storage Systems

Which of the following is not a step in developing a manufacturing cell layout?

Disposing of left-over machinery and outsourcing ungrouped processes

You are looking at a chart that has the terms BCWS, BCWP and AC indicating lines on the chart. What kind of chart are you looking at?

EVM Chart

Which of the following is not a measure of operations and supply chain management efficiency used by Wall Street?

Earnings Per Share

Which following queue discipline is discussed in the textbook?

Emergencies First

OSCM is concerned with management of the trickiest parts of the system that produces a good or delivers a service.

False

According to Little's Law, which of the following ratios is used to find throughput rate?

Inventory/Flowtime`

A listing of immediate predecessor activities is important information in a CPM analysis for which of the following reasons?

It specifies the relationships in the CPM network of activities

Buying food at a large food store with multiple checkout counters features which type of queuing system line structure?

Multichannel, single phase

Machine breakdown and repair in a twelve machine factory having three repair mechanics would develop which type of queuing system line structure concerning machine breakdowns?

Multichannel, single phase

Which of the following is a total measure of productivity?

Outputs/Inputs

Which of the following is a partial measure of productivity?

Outputs/Materials

Which of the following is not a suggestion for managing queues presented in the textbook?

Periodically close the service channel to temporarily disperse the line

Which of the following is not a basic type of process structure?

Product-process matrix

Which of the following is not a way that operations and supply processes are categorized?

Selecting

Which of the following is a characteristic that can be used to guide the design of service systems?

Services cannot be inventoried

In a college registration process, several department heads have to approve an individual student's semester course load. What is the queuing system line structure?

Single channel, multiphase

"Operations" refers to manufacturing and service processes used to transform resources employed by a firm into products or services desired by customers.

True

A firm's business practices toward its' labor force pertain mainly to the economic aspect of the triple bottom line concept.

True

During a recession, efficient firms often have an opportunity to increase market share while maintaining profitability.

True

Effectiveness means doing the right things to create the most value for the company.

True

Operations and supply chain management is defined as the design, operation, and improvement of the systems that create and deliver the firm's primary products and services.

True

Planning is where a firm must determine how anticipated demand will be met with available resources.

True

The "triple bottom line" relates to the economic, employee, and environmental impact of a firm's strategy.

True

Within a sustainability framework, the economic dimension of the triple bottom line concept goes beyond just profit for the firm but also provides lasting economic benefit to society.

True

A project can be subdivided into which of the following?

Work Packages

Which of the following basic types of process structures is one which similar equipment or functions are grouped together?

Workcenter