BUAD309 quizzes
norms are
a standard against which the appropriateness of a behavior is judged
which of the following is not a recommended conflict resolution behavior
meeting separately with the people in the conflict
which of the following occurs when a message is not decoded by the receiver in the way the sender intended
misperception
The compromising strategy entails a _________ concern for your interests and a _________ concern for the interests of the other party.
moderate, moderate
---- is any disturbance in the communication process that interferes with or distorts communication
noise
a team is characterized by all of the following except
profit motive
the information needed to make a programmed decision is -- available, and the problem is---- structured
readily, highly
during the -- phase of team implementation, managers should provide encouragement, monitor performance, and sometimes protect teams from those who want to see the team fail
reality and unrest
conflicts of interest can occur over ________ issues, which include time, money, and physical resources.
substantive
the two essential issues that must not be overlooked when implementing teams are
team performance and team motivation
what is the best reason to create teams in an organization
teams make sense for that organization
the feedback phase of the communication process is initiated when
the receiver responds to the message
Task conflict in organizations occurs when people disagree about what needs to be done.
true
getting to know one another is part of the mutual acceptance stage of group development
true
the eyes are an important component of nonverbal communication
true
the results of arbitration are legally binding
true
conflict occurs due to perceived or actual incompatibilities in beliefs about what is right or wrong.
values
Which of the following communication media has the highest richness?
videoconferencing
-- refers to the inability of human beings to process an unlimited amount of information, causing most decisions to be made in a partially irrational manner
bounded rationality
Which conflict resolution strategy reflects a desire to give both parties what they want?
collaborating
Which conflict resolution strategy entails pursuing one's interests without any regard for the other party's?
competing
which of the following is one of the four basic factors that affect group performance?
composition
maggies team consists of a members from 5 diff departments, functional area and has diverse skill set. What type oft team is this?
cross-functional
jim thinks his newly hired employee is doing a great job and he decides to tell her so. this is an example of which of the following types of communication
downward
Negotiators are not allowed to reject the proposed resolution of a conciliator.
false
Third-party conflict mediators usually come from inside the organization.
false
When mediating a conflict, you should ask leading questions.
false
decoding is a process that can be in the communication process
false
group polarization
false
increasing group interaction will not usually affect the cohesiveness of the group
false
problem-solving teams are permanent teams that makes recommendations for other to implement
false
The receiver of communication may repeat or paraphrase the message, ask for clarification, and check whether she understood it correctly. All of these are forms of __________.
feedback
when is high and norms are compatible with organizational goals, productivity is the highest
group cohesiveness
which of the following terms refers to the act of persisting with a failing course of action?
group polarization
----communication occurs when someone in an organization communicates with others at the same organizational level.
horizontal
Pam, a human resources manager, thinks that the company's slow network is hurting productivity. She reaches out Vladimir, a digital technology manager, to discuss the problem. Which type of communication is this an example of?
horizontal
which of the following statements about brainstorming false
ideas are recorded in secret
relationships based on friendship, interest and choice are considered
informal
an --- is a person who engages in leadership activities but whose right to do so has not been formally recognized
informal leader
upward communication usually provides feedback to
managers