Bus 100 Managing Human Resources and Labor Relations

The final stage in a typical employee grievance procedure is

arbitration

Which of the following is a type of off-the-job training?

Programmed instruction

Performance appraisals are used most often to make decisions about pay raises, training needs, and advancement opportunities.

True

What is job rotation?

reassignment of workers to several different jobs over time so that they can learn the basics of each job

Ethan Djuna is a territorial salesperson for Lennox heating and air conditioning systems. Every six months Djuna's sales manager gives him feedback by showing Djuna a comparison between his actual sales figures and his sales objectives. This feedback is called a _____ appraisal.

A performance appraisal is a comparison of actual performance with expected performance to assess an employee's contributions to the organization.

Like many other companies, Robert Mondavi Winery uses _____ to systematically compare the actual performance of each employee with his or her expected performance.

A performance appraisal is a comparison of actual performance with expected performance to assess an employee's contributions to the organization.

What two documents do human resource planners use to find the right people for the right job?

job description and job specification

A _____ is an organization of employees formed to represent workers in their disputes with management over wages, hours, and working conditions.

labor union

What is a contingent worker?

someone who wants to work but not on a permanent, continuous basis.

What is human resources management?

the process of hiring, developing, motivating, and evaluating employees to achieve organizational goals

Which of the following statements about employee compensation is true?

Compensation is closely connected to performance appraisal.

During the last three decades, the number of decertification elections has decreased

False

Hanson Aquatics manufactures navigational equipment. As a new Hanson employee, Lyndon Kiely was told that even if he decides not to join the union that represents the company's employees, he must pay the dues. Hanson has a(n) _____ shop

In an agency shop, the worker does not have to join the union but must pay dues to cover union expenses.

_____ provides new employees with information about company policies, salary and benefits, and parking. It also includes work rules and performance expectations.

Orientation

_____ is the process of determining which persons in the applicant pool possess the qualifications necessary to be successful on the job.

Selection

Which of the following actions would be deemed illegal by the Occupational Safety and Health Act?

The Occupational Safety and Health Act requires employers to provide a safe and healthful workplace.