BUS 101 Exam #2 Study Set

A _____ is a request for the database management software to search a database for data that match criteria specified by a user.

query (Ch. 16)

Jorge is unable to attend office because of poor health conditions. Therefore, Jorge's employer gives him the option to work from home, provided he is connected to the company's internal portal during working hours and he achieves his daily targets before 5:00 p.m. In the context of employee benefits, this scenario exemplifies

A flextime plan (Ch. 15)

The long-term goal of most green practices is to:

Achieve sustainability, which means finding ways to meet the organization's current objectives while protecting and preserving the environment for future generations. (Ch. 17)

The term ____________________ refers to policies meant to increase employment and educational opportunities for minority groups.

Affirmative action (Ch. 15)

A benefit that cloud computing provides to individual users is that it:

Allow you to store a large file (Ch. 16)

A ______________ falls between the product layout and the process layout.

Cellular layout (Ch. 17)

Harry, an architect working for Buildext Corp., uses a software program to create blueprints of buildings planned by him. This software enables him to create 3-D drawings that make his presentation effective. In this scenario, which of the following software does Harry use to create the blueprints?

Computer-aided engineering (CAE0)

Marie, an operations manager at Clagox Systems, spends a lot of time in figuring out ways to achieve the established goals of the company at minimal costs. She conducts meetings and asks for suggestions from her teammates to reach the targets at the lowest possible expense. In this scenario, Marie is focusing on _______________.

Efficiency (Ch. 17)

The term servicescape refers to the:

Environment in which a customer and service provider interact. (Ch. 17)

Unlike business-to-consumer (B2C) e-commerce, business-to-business (B2B) e-commerce involves:

Exchanging goods over the internet (Ch. 16)

Whenever there are job vacancies in the marketing department of Sporlishk, a sports goods manufacturer, the eligible field marketing employees of the company are given physical application forms to apply for those jobs. In the context of human resource (HR) planning, this scenario best illustrates ___________________.

Internal recruitment (Ch. 15)

Legostine Corp. uses a new high-tech network based on fiber-optic cable. The network utilizes technologies that give it a speed and capacity far exceeding the current network and is available only to Legostine's employees. In this scenario, Legostine Corp. uses

Internet (I2) (Ch. 16)

The term _____________ refers to stocks of goods or other items held by an organization.

Inventories (Ch. 17)

Unlike the value chain, the supply chain:

It consists of the organizations, activities, and processes involved in the physical flow of goods, from the raw materials stage to the final consumer. (Ch. 17)

Randy, the production manager at a computer hardware manufacturing company, is never satisfied with the productivity of his workers even when they meet or exceed production targets. Hence, he gives equally bad ratings to almost all the factory workers. In the context of performance appraisals, which of the following does this scenario best illustrate?

Negative Ieniency (Ch. 15)

The practice of using text messaging to entice cell phone users to visit a scammer's fake website asking them to provide personal or financial information is referred to as _____________.

Pharming (Ch. 16)

Identify a benefit of holding larger inventories.

Smoother production schedules, protection against stock-outs and lost sales, and reduced ordering costs (Ch. 17)

Enterprise resource planning (ERP) systems are:

Software-based approach to integrate an organization's (and in the sophisticated versions, a value chain's) information flows. (Ch. 17)

Ronald is an avid reader of detective novels. He visits a few websites to look for the latest novels of his favorite author. The next day he finds multiple ads in his inbox suggesting thriller novels from various authors. In this scenario, the malicious software used to track down Ronald's online behavior is ____________.

Spyware (Ch. 16)

Candidates who apply for jobs at Susrett, a cell phone manufacturing company, check discussions on the Internet to find out the regular set of questions that the recruiters ask during the recruitment process. A lot of job applicants who apply for jobs at Susrett, therefore, find it easy to answer the questions because the interviewers ask the same set of questions. In the context of employee selection, this scenario most likely illustrates

Structured Interviews (Ch. 15)

The management of Vencura Inc. approves the purchase of a few computers for the sales team. The management wants only the most basic functions in the computers, such as managing the file system, reading programs and data into main memory, and allocating system memory among various tasks to avoid conflicts. In this scenario, which of the following categories of software does Vencura Inc. require?

System software (Ch. 16)

Which of the following statements is true of ethics?

(Ch. 4)

In 2011 and 2012, many economists were concerned about a jobless recovery because:

Labor markets were faltering (Ch. 15)

Companies that step in with on-site day care programs for employees facing challenges such as caring for elderly parents are fulfilling their:

(Ch. 4)

In the context of business ethics, _____ refers to a decision that involves a conflict of values.

(Ch. 4)

In the context of research from the Ethics Resource Center (ERC), which of the following statements is true of companies facing economic difficulties?

(Ch. 4)

Which of the following statements is true of the current ratio?

A current ratio below 1.0 signifies a company's inability to pay its short-term liabilities with its current assets. (Ch. 9)

The time value of money reflects the fact that:

A dollar received today is worth more than a dollar received in the future (Ch. 9)

Which of the following statements is true of productivity?

A high level of productivity correlates with healthy GDP growth. (Ch. 2)

In the context of international trade, which of the following companies is facing the barrier of legal differences?

An Asian company that can only import a limited amount of crude oil from an Arab country because of international trade restrictions. (Ch. 3)

________________ hoard decision-making power for themselves, and they typically issue orders single-handedly.

Autocratic leaders (Ch. 14)

Wichasha, an African country, exports barley and cotton worth $100 million to Illema, a European country, and it imports sugarcane worth $25 million from Illema. As such, the total value of Wichasha's exports is higher than the total value of its imports. This difference between the value of Wichasha's exports and imports is known as

Balance of Trade (Ch. 3)

Which of the following is a major challenge faced by most human resources departments?

Being considered irrelevant by many employees. (Ch. 15)

________________ refer to noncash compensation, including programs such as health insurance, vacation, and childcare.

Benefits (Ch. 15)

Which of the following is a similarity between angel investors and venture capitalists?

Both invest in startup companies with high growth potential in exchange for a share of ownership. (Ch. 9)

In 1982, the total expenditure of the government of Kargenia, a European country, exceeded its revenue by a substantial amount. This forced the government of Kargenia to borrow funds to meet its legal obligations. In this scenario, the government of Kargenia incurred a ____________ in 1982.

Budget deficit (Ch. 2)

_____________ forecasts the types and amounts of assets a firm will need to implement its future plans and help financial managers determine the amount of additional financing the firm must arrange in order to acquire those assets.

Budgeted Balance Sheet (Ch. 9)

Finoret, a petroleum company, was infamous for its wasteful production methods and continuous violation of the emission standards set by the Environmental Protection Agency. However, when the new CEO took over, the company completely changed its environmental philosophy and adopted an eco-friendly technology to minimize the emission of harmful gases. In the given scenario, the company took a step toward decreasing its

Carbon footprint (Ch. 4)

Garry, a financial manager at AtoZ technologies, wants to know when his firm will need to arrange forshort-term financing and when the firm is likely to have surplus cash available to pay off loans or to invest in short-term liquid assets. These concerns suggest that Garry would want to develop a

Cash budget (Ch. 9)

Unless they face major trade barriers, the industries in any country tend to produce products for which they have a ________________________, which means that they tend to turn out those goods that have the lowest opportunity cost compared to other countries.

Comparative Advantage (Ch. 3)

Sharon starts her career as a section leader at Timeline Vintage. Over the years, she moves up the management hierarchy and is promoted to a position in the top-level management. In her new position, she interprets marketplace trends, monitors competition, and plans for the future of the organization. Which of the following management skills does Sharon mostly demonstrate in her new position?

Conceptual Skills (Ch. 14)

Crumbie, a cereal company, not only provides nutritional information on the packaging box of its product but also goes a step ahead by providing a pamphlet that gives a detailed description of the production process. Given this information, it can be deduced that Crumbie is an advocate of

Consumerism (Ch. 4)

Which of the following statements is true of credit unions?

Cooperatives which they are not for profit organizations that are owned by their depositors (Ch. 10)

Vironi Mave, a designer clothing company, wants to hire fashion designers to start a new clothing line for men. To obtain funds for the project, Vironi Mave issues several formal IOUs to sell them to its investors, with a maturation period of ten years. Which of the following sources of long-term funds is being used by Vironi Mave in the given scenario?

Corporate Bonds (Ch. 9)

Which of the following statements is true of trade credit?

Credit is not given by the bank but the suppliers based on the evaluation of the business; When suppliers ship materials, goods, etc. to a firm without requiring payment at the time of delivery (Ch. 9)

Pro Corp. and Darths Inc. are two companies that are identical in every aspect except for the fact that Pro only uses equity financing, while Darths relies heavily on debt financing. Over the past year, the firms had identical earnings before interest and taxes. If net income for both firms is high,

Darths would report a higher return on equity than Pro. (Ch. 9)

Helmert Federal, a financial institution, acquires its funds primarily from the deposits of its customers, and then uses these funds to make mortgage loans for individuals interested in purchasing real estate properties. Helmert Federal is a(n)

Depository institution (Ch. 10)

CuberTech, an American electronics company, set up its production facilities in Chuaga, an Asian country, because the workers in Chuaga work for about one-third the pay of American workers. This substantially lowered CuberTech's cost of production. This scenario is an example of

Direct investment (Ch. 3)

Merith Qin, a textile company, relies on self-funding in order to sustain the promotion of its new product in the market. The company sold its newly issued stock and was able to amass a sizable amount of money to invest. Which of the following sources of long-term funds is being used by Merith Qin in the given scenario?

Direct investments from Owners (Ch. 9)

Which of the following is a difference between full-service brokers and discount brokers?

Discount brokers tend to charge significantly lower commissions than full service (Ch. 10)

Which of the following statements is true of strategic planning?

Evaluation of the results in any strategic planning and incorporate lessons learned. (Ch. 14)

Keltica, a country in Asia, enjoyed a period of great economic boom in the 1980s. The country had robust economic growth, high employment, and abundant business investments during this period. In the context of the business cycle, the economy of Keltica was in ________________during the 1980s.

Expansion phase (Ch. 3)

Which of the following statements is true of job enrichment?

Focus on creating jobs with more meaningful content, under the assumption that challenging creative work will motivate employees to give their best effort (Ch. 14)

One drawback of exchange-traded funds (ETFs) is that investors:

Have to pay brokerage commissions every time they buy or sell shares. (Ch. 10)

Shelly is a manager in an event management firm. She is admired by all the employees of the firm for her open communication, empathetic behavior, and good leadership skills. In this scenario, Shelly exhibits strong _______________.

Human skills (Ch. 14)

Which of the following statements is true of a capitalist economy?

Individuals are free to keep profits and use them as they wish. (Ch. 2)

Luchen Modo, a software development firm in Asia, launched a new software for smartphones that allowed users to remotely control certain functions and features of their vehicles, such as ignition, windshields, and headlights. The success of this technology prompted other companies across the world to produce similar software. In this scenario, which of the following is most likely to have influenced other companies to produce similar software?

Inflow of innovation (Ch. 3)

The Securities and Exchange Commission (SEC) has the authority to go after individuals who engage in illegal insider trading, which is the practice of:

Inside information (Ch. 10)

In the context of employee selection, many managers use a(n) ___________________ as a get-to-know-you session rather than focusing on the needs of the position.

Interview (Ch. 15)

Which of the following statements best describes a money market mutual fund?

It pools funds from many investors and uses these funds to purchase very safe, highly liquid securities. (Ch. 9)

The main disadvantage of financial leverage is that:

It reduces the financial return to stockholders when times are bad. (Ch. 9)

In the context of fundamental principles of a free market system, which of the following statements is true of a supply curve?

It shows the relationship between price and quantity from a supplier standpoint. (Ch. 2)

Only those who have a degree in business or marketing are eligible to apply for the position of content marketer at Amberfite, a public relations firm. In the context of human resource (HR) planning, which of the following concepts does this scenario best illustrate?

Job specifications (Ch. 15)

A _____________ is formed when two or more companies share resources, risks, and profits without actually merging, to pursue specific opportunities.

Joint Venture (Ch. 3)

Maurio Pena, a petroleum company, needs to pay $2 million to Zaiten Inc. Maurio Pena sells its old assets to another company and obtains enough money to pay its debt. In this scenario, Maurio Pena's ability to sell its old assets to another company in order to pay its debt to Zaiten is measured by analyzing __________________.

Liquidity Ratios (Ch. 9)

Delventon Bank offers loans to multinational corporations which can be returned over an extended period along with interest. The bank issues such loans in the form of bonds. Which of the following financing options is being offered by Delventon Bank in the given scenario?

Long term debt (Ch. 9)

In the context of a complete human resource (HR) plan, once you have a pool of qualified candidates, your next step should ideally be ___________________________.

Make a decision to select (Ch. 15)

__________ is a market structure with only a handful of competitors selling products that can be similar or different and has high barriers to entry.

Oligopoly (Ch. 2)

Urasil Mobil Corporation is a small petrochemicals firm. Since the owners of the firm do not want to pay a high listing fee, the firm's shares are not listed on an organized exchange. In this case, Urasil Mobil Corporation would trade its stocks in the ________________________.

Over the counter market (Ch. 10)

Identify a true statement about equity theory.

People won't be motivated if they believe relationship between what they contribute and what they earn is different from what others contribute and earn. Or its based on perceptions, not always on the mark or too prone to overestimate their own contributions. (Ch. 14)

Uniesia, an Asian company, wants to set up a production facility in Maurinia, an African country, because of the low labor costs in the country. However, Uniesia is unable to do so because of the situation of constant civil unrest in Maurinia. In the given scenario, Uniesia is most likely facing the barrier of

Political differences (Ch. 3)

A(n) ____________________ is a type of stock that gives its holder priority over common stockholders in terms of dividends and claims on assets.

Preferred Stock (Ch. 10)

The government of the South Asian nation of Albana is unable to maintain the electronics business effectively because of slack in management and lack of skilled employees. It sells the business to a company called Ramington Electricals. The company has no association with the government, and it operates on its own terms. The sale of the government owned electronics business to Ramington Electricals is an example of

Privatization (Ch. 2)

In the context of departmentalization, dividing employees into groups based on the commodities that a company offers is known as _________________.

Product p. 264 (Ch. 14)

Human resource (HR) managers can nurture human investment so that it yields the highest possible return by ___________________.

Promoting career development. (Ch. 15)

______________ refers to national policies designed to restrict international trade, usually with the goal of protecting domestic businesses.

Protectionism (Ch. 3)

In the context of personal investing, which of the following statements is true of discount brokers?

Provide the basic services needed to buy and sell securities but offer fewer additional services (Ch. 10)

Which of the following is an example of a natural monopoly?

Public utilities (Ch. 2)

In the context of major stock price indices, the ________________ tracks the stock prices of relatively small but actively traded U.S. corporations.

RUSSELL 2000 (Ch. 10)

Vertiaplume, a drug manufacturing company, exports its products to more than 15 countries around the world. Regardless of reduced sales in one of these countries, Vertiaplume is able to maintain its overall profits. In the given scenario, which of the following is a reason behind Vertiaplume's ability to maintain its overall profits?

Reduced Risk (Ch. 3)

Brontsky & Co., a member bank of the Fed, receives a notice from the Fed that notifies that it must hold funds equal to 15% of the deposits held by its customers. In this scenario, the 15% is the

Reserve requirement (Ch. 2)

A wave of bank failures occurred in the United States in the early 1930s as the economy sank into the Great Depression. Congress responded by passing the ______________ of 1933.

Securities Act (Ch. 10)

Which of the following is true of securities brokers?

Securities brokers not only handle financial securities for their clients, they also offer additional services such as financial planning and market research for a small fee. (Ch. 10)

Andrew, an employee in a corporate company, is asked to conduct a systematic evaluation of how well the company is meeting its ethics and corporate responsibility goals. In the given scenario, Andrew is most likely asked to do a

Social Adult (Ch. 4)

The government of Bakhraan, an Asian country, owns key industries that directly affect public welfare, such as healthcare and telecommunications. To fund public welfare schemes, such as free childcare and free education, the government levies high taxes on its citizens. In the given scenario, the economic system followed by Bakhraan is

Socialism (Ch. 2)

In the context of barriers to international trade, ________________ include differences among countries in language, attitudes, and values.

Sociocultural Differences (Ch. 3)

The trade union members of a wool manufacturing company are the company's ___________________.

Stakeholders (Ch. 4)

Which of the following is a difference between strategic planning and tactical planning?

Strategic planning is long term planning while tactical planning is short term planning (Ch. 14)

At Nanclet, a market research firm, whenever a particular team needs to hire people, the human resource (HR) department conducts the external recruitment processes for them. The HR department also furnishes the recruiters of the recruiting team with a list of questions they are expected to ask all the job applicants, irrespective of the applicants' work experience. In the context of employee selection, this scenario best illustrates ___________________.

Structure interview (Ch. 15)

If Carl is a preferred stockholder at Cedia Inc., and Cedia goes out of business, Carl's claim on the firm's assets:

Takes precedence over common stockholders. (Ch. 10)

In the context of buying and selling securities, placing a sell limit order:

Tells your broker to sell the shares only if the price is at or above specified value. (Ch. 10)

In the context of the strategies for reaching global markets, which of the following is a key risk of foreign outsourcing?

The adherence to ethical standards by foreign producers is at risk. (Ch. 3)

In the context of the business cycle, which of the following statements is true of the period of economic contraction?

The consumers shift their buying patterns to more basic products and fewer luxuries. (Ch. 2)

Barbara, a first-line manager at a manufacturing firm, has negative perceptions about her subordinates. She believes that they dislike work and would do anything to avoid it. As a result, she constantly coerces them into working by threatening them with a decrease in pay. In this scenario, Barbara most likely believes in _________________.

Theory X (Ch. 14)

Paul is an employee at a marketing firm. He is someone who prefers to be instructed by his seniors and avoids taking major responsibilities. He rarely uses his own judgment or creativity while doing a task in fear of putting things at risk. Paul's conduct in the workplace is consistent with the assumptions of ____________________.

Theory X (Ch. 14)

In the context of organizational models, which of the following statements is true of matrix organizations?

They are built on the line-and-staff approach by adding a lot more flexibility (Ch. 14)

In private placements, _____________.

They are not registered with SEC, they trade with accredited investors (Ch. 10)

In the context of global trade, which of the following statements is true of balance of payments?

They corresponds to the balance of trade because trade is the largest component (Ch. 3)

The controversial $700 billion economic bailout plan passed by Congress in early October 2008 was called the

Troubled Assets Relief Program (Ch. 2)

Vandium, a high-end smartphone, is known for its excellent audio quality and processing speed. However, most of its users complain of certain technical issues after a period of five months. The company, however, is well aware of these issues because it deliberately designs these products to fail after a certain period—a strategy to generate revenue through service charges. In the context of business behavior, Vandium's business conduct is:

legal but unethical (Ch. 4)

In the context of ethical choices, research results from the Ethics Resource Center (ERC) illustrate that:

misconduct by employees rose when they felt that the Great Recession negatively impacted the ethical culture of their company. (Ch. 4)

In the context of foreign direct investment, a _______________ is a voluntary agreement under which two or more people act as co-owners of a business for profit.

partnership (Ch. 3)

The Fed:

regulating financial institutions and providing banking services both for the government and for banks (Ch. 2)

In the context of evaluating an organization's competitive position, SWOT analysis (strengths, weaknesses, opportunities, and threats) is a strategic planning tool that helps companies:

to evaluate where they stand relative to the competition p. 261 (Ch. 14)

One of the first steps in the human resource (HR) planning process should be:

to figure out where the company stands in the terms of human resources (Ch. 15)

In the context of strategic planning, which of the following is true of mission statements? P. 261

to provide a clear long term focus for the organization OR large companies present simple, vivid compelling statement for all employees. (Ch. 14)

A drawback of actively managed funds is:

​That significant tax consequences occur when there is a lot of trading. (Ch. 10)

In the context of social responsibility, a corporation that does not have profits as a first priority is referred to as a BCorp, which stands for

"Benefit Corporation". (Ch. 4)

Robert Lane, former CEO of Deere, a highly performing, highly ethical corporation, believes in the importance of senior management commitment to ethics, but he points out that the "tone at the top" must be reinforced by the actual behavior observed by suppliers, dealers, customers, and employees. At Deere, this is summed up in highly visible, frequently referenced shorthand known as:

"the how". (Ch. 4)

April owns a bakery that specializes in bulk orders. April does not have enough storage space and therefore maintains a very small inventory of finished goods and raw materials. She depends on her suppliers to supply raw materials quickly whenever she receives an order, and she has created a system that allows her to seamlessly coordinate with all her suppliers in real time. From the given information, it can be inferred that April follows the:

(Ch. 17)

Harry's Inc., a manufacturer of men's apparel, manufactures large quantities of the company's basic clothing lines to keep the manufacturing costs low. Given this information, it can be inferred that Harry's Inc. pursues:

(Ch. 17)

Identify a true statement about process layouts.

(Ch. 17)

In operations management, quality is defined in terms of:

(Ch. 17)

In the context of the location of facilities, the operations manager of a _____ is likely to choose a location based on the proximity to customers.

(Ch. 17)

Ursula Corp., a manufacturer of notebooks, makes small batches of different kinds of notebooks according to the customer demand. In this way, it caters to the needs of various customers without significantly increasing the manufacturing cost. In this scenario, which of the following techniques does Ursula employ?

(Ch. 17)

Consider an exchange rate situation in which 1 Indian rupee equals 0.40 Japanese yen. Given this information, which of the following statements is true?

(Ch. 3)

To achieve its basic mission of promoting international economic cooperation and stable growth, the International Monetary Fund (IMF):

(Ch. 3)

Cognizance, an online news portal, needs to update its website frequently. To achieve this, the IT department of Cognizance develops a system that gives its managers access to large amounts of data and the processing power to convert the data into high-quality information quickly and efficiently. In this scenario, Cognizance has developed ____________________ to assist its managers

Decision support systems (DSS) (Ch. 16)

Jeff, the CEO of Francostico Inc., decides to set up a system that would help its managers with decision making. To design this system, his programmers ask skilled and proficient managers to explain how they solve problems. Then, they devise a program to mimic the specialists' approach, incorporating various rules or guidelines that the specialists use. In this scenario, Jeff seeks to develop a(n) ______________ for the managers.

Expert system (Ch. 16)

In the context of the factors of job enrichment, ________________ means that workers receive clear, frequent information about their performance.

Feedback (Ch. 14)

In the context of departmentalization, dividing employees into groups based on the type of work they do is known as _______________.

Functional (Ch. 14)

ZumbaUp, a leading jeans brand, realized that a user named PoisonX had breached its security codes and gained unwarranted access to the company's highly classified information. The company was shocked to see all of its business tactics and prospective deals put up online, exposed to everyone. In this scenario, ZumbaUp is a victim of __________.

Hacker (Ch. 16)

Which of the following statements is true of viral marketing?

To get the customers to communicate (Ch. 16)

In the context of a company's responsibility to the environment, which of the following is the idea behind sustainable development?

To meet the needs of the current generation without harming the ability of future generations to meet their needs. (Ch. 4)

In the context of software, ___________________ is designed for a specific industry or profession.

Vertical application (Ch. 16)

Everything.com, an online cosmetics portal, does not allow its customers to reach the final billing section unless they share its offer links with at least two friends. In this scenario, everything.com uses ___________________ to communicate its message.

Viral marketing (Ch. 16)

Websites that incorporate interactive and collaborative features to create a richer, more interesting, and more useful experience for their users are known as ________________.

Web 2.0. (Ch. 16)

In the context of ethics and social responsibility in the global arena, which of the following statements is true of a business's responsibility to workers abroad?

When deciding living wages, companies must bring together their own values with the laws of both the United States and their host countries. (Ch. 4)

In the context of monetary policy, which of the following statements is true of the discount rate?

When the Fed reduces the discount rate, banks can obtain funds at a lower cost and use these funds to make more loans to their own customers (Ch. 2)

In the context of employee selection, many companies use _____________________ simply as an initial screening mechanism.

Written application (Ch. 15)

Financial managers emphasize the goal of maximizing the market price of stock because:

because they have a legal and ethical obligation to make decisions consistent with the financial interests of their firm's owners. (Ch. 9)

In the context of liquidity ratios, a firm's ________________ are the debts that must be repaid in the following year.

current debt (Ch. 9)

he Board of Governors of the Federal Reserve holds a meeting to discuss its concern over the decreasing gross domestic product of the country. All members agree that the situation can be brought under control and the economy can be stimulated if they use the discount rate as a tool. In this scenario, the Fed is most likely to:

decrease the discount rate (Ch. 2)

In the context of the legal and ethical dimensions of business conduct, it is illegal and unethical to

embezzling money (Ch. 4)

Zahra buys a product from a high-end store, and the sales representative asks her to fill out a customer registration form so that she can avail discount offers and receive notifications about new products in the future. Although providing one's mailing details is optional, Zahra provides her details as she wants to be updated about any new products that the store has to offer. In this context, which of the following statements is true?

opt-in emails (Ch. 16)