Bus 104 7

._____ is the process of parceling the work and assigning tasks to workers. Worker breakdown

Division of labor

The _____ defines the relationships of authority from one level of organization to the next, from top to bottom.

chain of command

The standards used to determine whether a group member's actions are acceptable are called group:

norms

A(n) _____ is a picture of the relationships among tasks and those employees given authority to do those tasks.

organization chart

____ involves coordinating and allocating a firm's resources so that the firm can carry out its plans and achieve its goals.

Organizing

_____ is the degree to which tasks are subdivided into smaller jobs. Functional division

Specialization

The three basic levels of the managerial hierarchy are:

top, middle, and supervisory

_____ is the degree to which group members want to stay in the group and tend to resist outside influences.

Group cohesiveness

A large furniture and appliance rental business is considering sponsorship options. It has brought together vice-presidents from the various functional areas of the company to determine which sponsorships will most effectively reach the rental company's prospective customers. The rental company has established a:

cross-functional team

As part of her marketing project, Lily Unruh is studying how Marriott operates. Since she thought it was simply a hotel chain, she was amazed to learn that its food divisions provide food for school cafeterias, airlines, hotels, and fast-food restaurants. Marriott's food divisions are departmentalized by:

customer