BUS 110 Test 4 (Chapters 7-8)

Tactical planning and coordinating specific plans with the company's vision in mind is the task of ____________. Top management Junior management Middle management Front line management

Middle management

All the following are traits of a good leader except: high emotional intelligence sympathy towards others openness enable others to succeed

NOT enable others to succeed

Short term targets that a company implements that are designed to help realize the plans that have already been made are called__________? Goals Objectives Benchmarks Strategies

Objectives

__________ plans depend on daily or weekly schedules and focus on specific departments or employees. Operational Tactical Strategic Contingency

Operational

__________ and leading are two of the manager's most important responsibilities. Planning Recruiting Training Coaching

Planning

According to Maslow, which need are people striving to satisfy when they seek to maximize their own potential? Esteem Physiological Self actualization Safety

Self actualization

In business planning, which is the main course of action created by top level managers? Operational plans Marketing plans Strategic plans Daily goals

Strategic plans

Which statement about Theory Z is FALSE? it is based on Japanese management style it relies heavily on collaborative decision making it often creates higher productivity it often creates high turnover

it often creates high turnover

Which of the following is NOT a hygiene factor according to Herzberg? safe working environment promotion opportunities proper pay and benefits proper lighting in the office

promotion opportunities

Once a company's vision and mission statement have been articulated, management must assess the SWOT which stands for ________? strengths, weaknesses, operations and targets strengths, world view, obligations and tasks strengths, weaknesses, opportunities and threats strengths, weaknesses, organization and threats

strengths, weaknesses, opportunities and threats

Once long term goals and objectives have been determined, middle management generates _____________. strategic plans short term targets resource evaluations tactical plans

tactical plans

Which of the following best describes McClelland's need for achievement? It is the need to accomplish something on one's own. It is the need to form close relationships. It is the need to be able to control the behavior of others. It is the need to establish safe and stable places to live and work.

It is the need to accomplish something on one's own.

This style of leadership is often best used with creative people, highly educated people or those who have been with the company a long time and like to work independently. Democratic Laissez faire Autocratic Contingency

Laissez faire

Which of the following is NOT a key management skill? Organizing and leading the members of as group to accomplish a goal. Knowing exactly what has to be accomplished. Assessing the resources available. Having the ability to achieve goals without the participation of others.

Having the ability to achieve goals without the participation of others.

All managers are good leaders but not all leaders are good managers. True False

False

Both extrinsic and intrinsic motivators are within a manager's control. True False

False

Companies that use the Theory Z management style model tend to see high turnover and low morale in the workforce. True False

False

Effective leaders do not challenge accepted beliefs so that their leadership is not put into question. True False

False

It is important for managers to have technical skills rather than interpersonal skills. True False

False

It is not important to have motivated employees. True False

False

Leaders have many traits including both apathy and sympathy. True False

False

Managers do not need to be comfortable with technology because they can delegate those tasks to their information technology (IT) staff. True False

False

Tactical plans are made with a 3 to 6 year time frame in mind. True False

False

The Vroom model of expectancy states that an individual's motivation is based solely on instrumentality. True False

False

The autocratic manager believes that employees are self directed and therefore do not need any encouragement. True False

False

The lower levels of management are responsible for tactical and strategic planning. True False

False

The skills of a manager will be entirely different if the organization is a simple working group instead of a multibillion dollar company. True False

False

The word motivation suggests that managers have the ability to get every employee to work towards the company's goals. True False

False

Which of the following is NOT an advantage of working in teams? having a sense of accountability 3 different generations working together creating unique ideas and solutions commitment to the success of the team

3 different generations working together

To make good decisions, a successful manager must be able to picture the organization as a whole and understand the relationship of each part to the rest of the company. Managers must have ________________? Conceptual skills Decision making skills Interpersonal skills Community relations skills

Conceptual skills

Creating an effective team requires that managers do the following: Consider the size of the team and the time frame for the team. Consider having members with a great deal of experience. Consider having the most creative people in the organization on the team. Find time to direct the status of the team.

Consider the size of the team and the time frame for the team.

Which type of plan will keep an organization running in the event of a disruption or crisis? Tactical Contingency Strategic Operational

Contingency

All the following are steps in the decision making process except: Identify the problem Generate alternate solutions Implement a solution Create a contingency plan

Create a contingency plan

The values, beliefs and traditions in an organization that are passed onto employees is the definition of: Ethics Culture Morals Vison

Culture

Which of the following is NOT one of the basic resources of a company? Human resources Design resources Financial resources Technological resources

Design resources

Leaders who are persistent in the face of obstacles and do not give up easily have ______________. Inspiration Flexibility Knowledge Determination

Determination

According to Maslow, esteem needs are satisfied by establishing safe and stable places to live. True False

False

According to Maslow, once a person reaches self actualization they will always remain satisfied and motivated. True False

False

According to McClelland's "three needs" theory, when an individual has multiple needs, one need tends to dominate the others. True False

True

An important aspect of Stephen Covey's Seven Habit model is thinking in terms of win-win because most achievements are based on cooperative efforts. True False

True

Effective time management is part of a manager's skill set that helps them to achieve maximum productivity in a set amount of time. True False

True

TQM (total quality management) is most effective when it includes everyone in the organization and emphasizes continuous improvement. True False

True

Teams can benefit the workplace, allowing for creative exchanges, and positive competition. True False

True

The Q12 classifies employees who work with passion and add to the success of the company as "engaged". True False

True

The control function of management helps ensure that the plans of the organization get carried out. True False

True

When managers evaluate a decision and determine that it is not meeting the goals of the organization, the decision making process may possibly become cyclical. True False

True

Without a SWOT analysis it may be difficult for top management to create a strategic plan. True False

True

The behavior of wanting to fit in with the group, go along with the decisions made by others on a team and not giving opinions is referred to in the book as: introversion extroversion groupthink affiliation

groupthink

One of the benefits of a motivated workforce is: employees come to work on time employees trust each other workers are more productive managers have little to do

workers are more productive

According to the Hawthorne effect, workers will be more productive when the physical influences on the workplace suit them workers will be more productive when the psychological influences on the workplace suit them workers will be more productive when they are getting attention workers will be less productive when they know they are being studied

workers will be more productive when they are getting attention