BUS 301 Exam 2

_________ is behavior that is learned when one acts on the environment to produce desired consequences. Operant behavior Consequential behavior Reward behavior Respondent behavior Contingent behavior

consequential behavior

If every instance of a target behavior is reinforced, a(n) _________ schedule is in effect. positive negative continuous intermittent variable

continuous

Morgan, who has been a salesperson for six months, receives a review that she feels is unfair. Her manager just completed Samuel's review yesterday. Samuel has been a top salesperson for four years. It's likely that her manager has committed a _______ perceptual error. halo leniency central tendency recency contrast effects

Contrast effects

Alberto wants to get a 90 or above on his next chemistry test so that he can skip the final. This is a learning goal, rather than a performance goal. True False

False

Performance management involves monitoring, measuring, and evaluating, but does not include providing consequences for employees' performance. True False

False

Typically, managers overemphasize performance goals and under emphasize learning goals. True False

False

______ is information about performance shared with those in a position to improve the situation. Coaching Instruction Feedback Monitoring Measurement

Feedback

______ is the popular term for linking monetary incentives with results or accomplishments. Pay for rewards Pay for play Pay for performance Pay for incentives Pay as you go

Pay for performance

Which of the following is not an appropriate measure of goal achievement? timeliness lack of interpersonal conflict quantity quality financial measures

lack of interpersonal conflict

A head chef of a restaurant encourages his subordinates to be creative in the culinary arts. He does not believe in using prescribed recipes while cooking. Rather, he allows them to create unique recipes and use different ingredients to prepare dishes. This implies that the head chef established _________ goals. learning procedural performance equity project

learning

Dr. Slotsky is a well-liked professor. Last term, no one received less than a B in any of his courses. Dr. Slotsky may be suffering from _________ perceptual error. halo leniency central tendency recency contrast effects

leniency

Barry set himself a goal of bowling at least one game above 250 (out of 300 possible) before the end of the season. This is a ________ goal. learning procedural performance equity project

performance