bus ch 7

____________ skills include the ability to perform tasks of a specific department or job, such as selling (marketing) or bookkeeping (accounting)

Technical

As CEO of Google, Eric Schmidt performs strategic planning for the organization as well as putting structure in place to monitor company progress. These activities make use of Eric's

conceptual skills.

Which of the following activities is part of the planning function of management

Looking at market forecasts to identify future business opportunities and challenges

__________ is the art of utilizing organizational resources to accomplish goals at work.

Management

___________ is the management function that involves setting goals, strategies, and tactics for achieving the organization's goals and objectives.

Planning

Four functions of management

planning,leading,organizing,controlling

Jamal is part of a management group that is examining whether his company, State Engineering, should offer some important new services that would broaden its business by appealing to a different group of potential clients. Jamal's group is involved with

strategic planning.

The type of planning that is concerned with developing detailed short-term actions about what is to be done, who is to do it, and how it is to be done is known as __________ planning

tactical

Jermaine is a manager with Drevil Industries. Part of his job is to make specific short-term decisions about what his department must do to achieve Drevil's long-term success. Jermaine is involved in

tactical planning.

One of the four primary functions of management is:

controlling.

___________ skills involve a manager's ability to picture the organization as a whole and the relationship among its various parts.

Conceptual

__________ planning prepares alternative courses of action that may be used if the primary plans are not achieving objectives

Contingency

__________ is the management function that involves determining whether an organization is progressing toward its goals, rewarding employees for doing a good job, and taking corrective action when they are not

Controlling

__________ is choosing among two or more alternatives

Decision-making

Carlos had been thinking of setting up a graphic design service business for quite some time. He knew that he wanted to work at home and he now had several leads for prospective customers. He also knew how much money he needed to make to cover his expenses. He had several ways to approach his new business including working by himself or taking on a partner. Both ways needed more thought to determine what each would involve. In terms of the rational decision-making model, Carlos is in which of the following steps

Develop alternatives

In comparing the types of skills used by managers at different levels within an organization, which of the following is true?

First-line managers use mainly technical and human relations skills, while top managers devote most of their time to activities involving human relations and conceptual skills

_____________ involves creating a vision for others to follow, establishing corporate values and ethics, and transforming the way an organization does business so that it is more effective and efficient

Leadership

As a manager, two of Sylvia's strengths are her ability to communicate goals clearly, and her ability to guide, coach, and motivate workers. Based on these strengths, __________ is a management function that Sylvia is likely to be good at performing

Leading

___________ is the management function of creating a vision for the organization and guiding, training, coaching, and motivating employees to help achieve the goals and objectives of the organization

Leading

Which of the following is involved in setting work standards and schedules needed to implement the firm's tactical objectives

Operational planning

Ricardo works as a department head at BarnesHospital. His job requires Ricardo to spend most of his time training and coaching employees to perform their jobs more effectively and teaching other managers to be better leaders. Ricardo's job requires him to make full use of his

human relations skills.

Vinnie wants to become a manager in his company, but he has always been a bit shy and has a hard time interacting with co-workers. In order for Vinnie to succeed as a manager, he will need to work on his:

human relations skills.

The further up the managerial ladder a person moves, the __________ his or her original job skills become

less important

__________ is the management function that involves allocating resources, assigning tasks, and establishing procedures for accomplishing the organizational objectives

Organizing

___________ is the management function that involves setting goals, strategies, and tactics for achieving the organization's goals and objectives Planning

Planning

A __________ analysis is used to help companies evaluate their internal strengths and weaknesses, and develop an awareness of external threats and opportunities

SWOT

) __________ planning determines the major goals of an organization and lays the foundation for obtaining and using resources to achieve those goals

Strategic

The CEO of peripheral company QuickDrive uses a leadership style that encourages employees to discuss management issues with the CEO and to work together to resolve those issues in a democratic manner. Which of the following statements would the CEO of QuickDrive most likely make? A. The key to QuickDrive staying on top in a high-tech industry is not wasting time checking out what other firms do, but to act immediately on my directives

The key to keeping talented employees loyal to QuickDrive is to use a participative management style and treat them with respect, value their ideas, give them the resources they need, and expect great things from them

Which of the following statements has resulted in changes in the role of management?

The marketplace is becoming global, which increases both competition and opportunities for cooperation and integration

As a middle manager for her firm, Tori just finished comparing the results of a promotional campaign with the outcome expectations. The next step in the control process is

communicate results and deviations with management and employees involved

Amanda, a regional manager for Flairol Cosmetics, has just seen a report showing that sales in her region are trending lower than anticipated for the third quarter. Her next task is to determine the reason for the disappointing results and find a way to get sales up to their desired level. Amanda's efforts are part of the ____________ function of management

controlling

Ho Han has just spent two hours going over quality reports to determine whether his department is meeting quality standards he set for the current month. Ho's efforts are part of the ___________ function of management

controlling

When managers determine that an organization is not making sufficient progress toward achieving its goals and objectives and they develop corrective measures, they are involved in

controlling

The first step in the rational decision-making model is to

define the situation

Tactical planning is concerned with:

developing detailed strategies about what is to be done, who is to do it, and how it is to be done.

The revolution in management that is currently underway suggests that the most effective managers of the future will:

emphasize team work.

Leadership, coaching, and morale building are all part of a manager's _________ skills

human relations

Strategic planning looks at the organization as a whole, while ________ planning focuses on daily tasks and decision

operational

When managers work on creating conditions and systems to ensure that everything and everyone works together to achieve the organization's goals, they are involved in the __________ function of management

organizing

The management function concerned with anticipating future trends and determining the best strategies to achieve an organization's goals and objectives is known as

planning

The management function concerned with anticipating future trends and determining the best strategies to achieve an organization's goals and objectives is known as:

planning

When managers identify a market trend that suggests a new opportunity and then devise a strategy to go after this new opportunity, they are involved in the function of

planning

Although top managers most often possess these skills, they usually make less use of __________ skills than supervisory managers

technical

By completing the courses needed to obtain a college major in accounting, marketing, or some other field, a student can go a long way toward acquiring the _________ skills managers need to rise through the ranks of their area of

technical

Supervisory managers spend most of their time on

technical and human relations skills.

technical skills and human relations skills more than conceptual skills.

technical skills and human relations skills more than conceptual skills.

Rob intends to major in accounting because he is confident that an ability to read and interpret financial and accounting data is the way to get to the top in business. Rob seems to be concerned with developing his:

technical skills.

Management is more progressive today. There is more emphasis on:

working in teams.