BUS chp 9

Which of the following is NOT a need identified in Maslow's hierarchy of needs?

psychological needs

Motivation and maintenance factors are essential parts of a job-satisfier theory formulated by:

Frederick Herzberg

Companies that are trying to lower employee absenteeism are:

doing all of the above

The idea that employees are motivated by their expectations, or estimates of chances for reward, is called the _____ theory.

expectancy

_____ is the horizontal expansion of an employee's job.

job enlargement

_____ is something that prompts an individual to release his or her energy in a certain direction.

motivation

List the five levels of needs on Maslow's hierarchy of needs.

physiological needs, safety needs, social needs, esteem needs, and self-actualization

According to _____, workers respond to attention from superiors, and they like their opinions to be valued.

the Hawthorne effect

The _____ style of management is based on a pessimistic view of human nature and assumes that the average person dislikes work, will try to avoid work, prefers to be directed, avoids responsibility, and wants security above all else.

theory x